ProctorU

After working here for a few years it became plainly apparent that each position/department has a very solid ceiling as far as how far you can move up in the position, and how much you are paid. The pay scale for proctoring/support/IT is fairly dated for the work, starting at 12$/hr for part-timers and moving to 14$/hr for full time. Each year you work there nets you another 1$/hr or so, with no sort of position hierarchy or ladder to climb to increase that. Positions in other departments are also first-come, first-serve to the point where even if they desperately need more people in a position, they can't hire one until one leaves.

The benefits package opens up when you become full-time and is actually decent, but there is no sort of investment matching or stock options until you get deeper in to the company as far as I can tell. There are no benefits or options for part-time employees.

One thing that I can confidently brag about, however, is the people. Everyone there is eager to start the day and make someone else's a little brighter. Everyone has a great attitude towards their work and is super helpful. Friendliest bunch around, and honestly chill to hang out with even outside work. The organizational culture does its best to include everyone and hear every voice, and I honestly appreciate this a lot. It's not often that you can walk up to your boss, tell them exactly what you're thinking, and walk away satisfied with a solution. ProctorU/MeazureLearning is truly a company that favors the input of its people.

The work itself isn't too bad either. On average you will have a slow but steady stream of assignments ranging from trivial to moderately intense, and it only gets really busy around finals weeks. Since it's a global business, those windows are a bit wider than you'd expect, but it's still typically just a few weeks of panic before it calms down again.

They are also highly accommodating as far as work hours and location depending on your position. They have offices, but a physical presence is only mandated for a few more managerial positions. Otherwise you're free to work from home, or even commute on occasion if you feel like the office environment would be better on a given day. The only mandate to work in the office is that you must be fully vaccinated and be able to prove it.

There's also a really nice coffee machine in the office that can make about anything.

Let's start off with a little about myself; that way you can understand from my perspective.

I'm known for being very energetic, charismatic and personable. 

I had various leadership and customer service experiences prior to working with ProctorU, won a few awards from multiple managers and also have a typed letter from a customer on my excellent performance and service. By the modern American definition, I am an "award winning service provider".

Here it is, the review: 

The proctors are great. Very hardworking. The managers are also very great. Good leadership and communication skills all over. 

However, the company -like most- runs a fallible, imperfect system. A test taker can easily cheat if they're smart enough and definitely if they've worked for ProctorU before. (Not going to disclose any other information other than that.) 

Also, according to most of the proctors that I've talked to, the location is very far in Folsom, CA, so the drive is and can be very discouraging. 

For me, it's 3-5 dollars in gas each and every time I go to the site. After taxes, an average early staged proctor earns 32 dollars a shift, not including gas taxes. (Everyone starts off as part-time, unless you have plenty of experience and also perform up to the standards that were set there.) For me, though, it's basically 25 dollars for 4.5 hours of work. Mileage to my vehicle is another thing. I've talked to other proctors and they have similar concerns as well. 

I have other little qualms here and there too, mainly about providing excellent quality service, but there's not much I can do about that, being that I'm not allowed to speak about the matter without consent from either the manager or ProctorU and it's a for profit business, so profit tends to outweigh quality service in most cases. 

Otherwise, it's a great, cultural, happy, laid-back atmosphere and would definitely recommend it for the individual who lives in Folsom or the individual who has other plans. However, it can be very stressful at certain times. (It's something you can only understand if you work or worked there.)

On an end note: I took up ProctorU as a challenge help me develop better, newer customer service skills while also developing various online and computer software skills. And if you're wondering ... Yes, it was a success. ;D

i interviewed for and accepted a proctor position here at the location off of bidwell.  Training was fine, i guess.  It was given by someone barely 21 who used vague trendy terms to explain information to me that i was mostly capable of studying at home.  after a week or less of training with seminars reading and diagnostics, i was on the floor.  
I was not a fit with these people.  I was not really the simple-minded type who uses one or two syllable words most of the time and i carried myself in a way that's a lot different that them sitting around eating food with lots of saturated fat and showing off new piercings to each other.  But i always made an attempt to listen, work proctoring exams in front of a computer, and keep to myself when not in my element with some people.  I kept my best face forward when possible.   It certainly didn't work, because I found out quickly that every move i made was being recorded from the beginning on in order to fire me because i was more of an educator (which i am now in la) than the people here watching video of people in florida or ohio take exams and make sure they don't cheat- what plenty of us would call "honest work".  
SO.  This wasn't for me.  And while I'd made an attempt to be collaborative, friendly, and amenable to input at all times- this is what they did.  

I went in for a shift starting before 6am, and found that my key card didn't work.  I felt a bit puzzled looking at the door before the sun came up. One of the managers came to the door and brought me in a room to fire me with a 250 check for my training time.  This was a deliberate snub by people no doubt considering themselves professional.  
I studied every day, gave it my best, and was treated this way.  
Don't get me wrong, if someone's not a fit, they're not a fit.  That happens, but the way they handled me was bordering on petty.  
Pay is minimal, the environment could be fun for some people.  It's not a place many people would want to make a career out of, but some will advance.  I'm glad I didn't.

The company used to be a good place to work, but is no longer. Executive management is never on the same page. New projects and policies come and go every couple weeks and it is impossible for them to stay consistent. The proctoring position is incredibly stressful as managers are constantly micromanaging. Expectations are way too high for a company whose own programs holds the proctors back because they are constantly crashing. This company is outsourcing much of its work. The proctors they outsource are kind, but offices in the U.S are closing and it is incredibly apparent that management is cutting all positions that actually pay well. For example, FT employees are being replaced with more part - time. If you are coming in at management level the job is not so bad, but I would not recommend working here as a proctor for minimum wage pay. There are plenty of less stressful jobs for the same if not better pay.This job also requires that you are good at multitasking and efficient in typing and computer programs. They do not tell you that beforehand so you will struggle to meet your goals without being able to handle that. Until executive management realizes they are the problem I doubt this company will make a positive turn around as far as employee satisfaction is concerned.

ProctorU was one of my favorite jobs for the first 2 years that I was there. No company is without flaws, but they did keep us in the loop. In the past year they began changing things and would never tell proctors until someone got written up for not doing the task that we had never been told about. 
In the beginning of 2018 they shut down the Livermore office with no notice to any of the proctors. They provided the chance to apply for a new position with barely even 40 positions compared to the well over 100 proctors in the office effectively leaving the majority of us unemployed.
Immediate management was great, they were understanding and helpful whenever you would have any issues. In the busy seasons they would provide everyone with free lunch and would make it known that everyone was appreciated for the job that they did. I never personally had any issue with any of the MOD's or the PCM. It is the upper management of the company that I have an issue with.
ProctorU used to have a great environment to work in where it actually felt like everyone had similarities, after they pulled that on the Livermore office it is hard to feel like you have any job security and you have to hope that you can quickly move up in to the other positions to hope that you will be able to keep your job.

ProctorU can sometimes be hectic and stressful during our busy season. But even when it is busy and hectic work is still fun and relaxed. The people that work at ProctorU are caring and fun. I never feel like I am "on my own" with any situation at work. Managers and other proctors are always willing to lend a helping hand. Working at ProctorU has taught me better computer skills and communication skills. Because of the field is always changing and people are always coming up with new ways to cheat, ProctorU has to change to keep up. ProctorU changes policies and the structure of the company often. The managers do a very good job of letting you know what changes are happening, why they are happening, and how the changes effect you. I never feel "left in the dark" about any changes or restructuring. My managers have taken time out of their days and lives to make sure I am okay anytime something has happened in my personal life. I would strongly recommend ProctorU to anyone that is looking for a job.

As a proctor, it was my duty to ensure that the test taker was in a closed control testing environment, and to make sure that each test taker's hardware was functioning properly. As a tech, I was to troubleshoot and fix any issues that could hamper a test taker's experience. Sometimes that would include working closely with our partner organizations in order to repair or provide assistance to the test takers. 
ProctorU is a relatively young company and has been growing at a phenomenal rate. It was exciting to be a part of that and to help foster that growth. Even when we were in our bi-annual "beast mode" it was always challenging and fun to work with the other proctors and techs.
Beast mode was typically during finals in December, and in June. We would receive an extremely high amount of test takers to proctor, and even running with all the proctors the company had, everyone had full workloads.

What initially drew me to this job, and kept me there was the flexibility and chill atmosphere. Also,  if you put in hard work you could start to advance up. All of those things are completely gone now. Everyone is pushed way too hard, the atmosphere is horrible/stressful, and you have no flexibility in schedule. Many young people work here, and they are taken advantage of because it can often be their first job or first full time job. Management style is "do this now, you have no choice." Atmosphere feels like a prison, your every move is watched carefully and it's always assumed you are not working hard enough unless you are at 110% stress. They keep changing around everyone's jobs with no choice, and promote people who are friends with managers. During busy times, you cannot say no to being asked to come in on your day off, and if you are salaried and not hourly, this will happen to you year round.

ProctorU was a great place to work at, it could be busy, especially when it was finals time for schools, but I liked everyone who I worked with and enjoyed going to work every day. When they decided to start closing down the offices in the US it was sudden and put a lot of us out of a job. this happened only days after the new year in 2018 for the office I was in. Prior to that happening you could tell that something was happening because they stopped caring about the "pillars" of the company and only cared about quantity not quality.
I cannot say how it has changed as everyone I knew who worked there either lost their job as well or quit before they could, hopefully they have fixed the atmosphere in the company since 2018.

A typical day here consists of coming in for your shift, and immediately proctoring for exams. You get breaks an a half hour lunch, and depending on the season its either busy or end of the world chaos.
I learned a lot about tech systems, authentication, and about people in general. 
Management was not the greatest. There were a few people who were really good, but overall not great.
They advertise a fun culture that supports you, but they don't follow through on most any of it. At the end of the day, unless you're best buds with management or know everyone there, you're just another worker.

Hardest part of the job is dealing with students, and with testing rules. Students can be rude and impatient, and will sometimes flat out ignore you. Testing rules for testing can also be complicated, over blown, and nearly impossible not to break in some cases.

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