direct support professional

residential manager

preschool teacher

home manager

licensed practical nurse

Progressive Directions, Inc.

Impact was a good experience for me. I liked serving and supporting the clients. I learned a lot about dealing with difficult individuals and situations. It really  helped me grow as a person and also in working as part of a team. I was trained in person centered thinking classes which taught us to put the client's needs first always. I learned some management skills while there as I serves as a house coordinator for about two years . I was over three of the client"s residential homes and supervised  about 12 to 15 direct support care givers. the other eight years and four months that I worked for Impact I served as a direct support staff or caregiver to the clients. I enjoyed being a direct support care giver better than management because I got to spend much more time with the special needs individuals and really enjoyed seeing them make progress and grow . I helped them work on their goals daily so I got to see to results of trying to help them be the best they could be and have a better quality of life.
       A typical day at work started with shift change duties upon arrival ( counting medication, client's spending money , and getting the house and cabinet keys ). During my shift I would interact with the 2 or 3 clients and assist them to meet their personal goals. I administered their medications as prescribed and prepared their meals according to the nutritionist's meal plans for the clients . I assisted them in bathing plans and did their housecleaning and laundry as needed. I did daily contact notes on the client's behaviors and implanted the behavior analyst's behavior plans when the clients exhibited negative behaviors. dealing with their aggressive tendencies and using crisis invention and de-escalation techniques was the most difficult part of the job for me. But it was good to see that many of the clients improved or ceased their negative behaviors in time.
    The workplace culture was good. we had to implement a lot of communication in the shift logs to let the other shifts know how the clients were doing on our shifts.

This is not a hard job physically but the employees and management are very drama centered and there is no team work and managememt is the WORST!  PDI ought to be ashamed at the pay and even more so for their so called "benefits".  This company is supposed to support the developmentally delayed and they pay support staff horribly and the LPNs that work there are not the best caregivers either.  Looks like you get what you pay for in this field. They have no structured training and. Staffing is minimal. Some hired should  never work with disabled individuals, and not only do they hire them they remain employed even through they are caught mistreating these individuals, sleeping on the job amongst other issues, they state lack of employees as a basis for these injustices!  HR is an absolute joke! She has been with the company forever and does not know policy, has no formal training and is envious of anyone including co-workers who receive pay in excess of minimum wage.  She doesn't consider some if those employees went to college for their career.  Upper managememt especially HR and office staff absolutely resent the nurses employed and make an effort to make their lives difficult, which in turn hurts those individuals in their care. Need a job where you receive low pay? Minimal or no benefits and no retirement? Where they treat employees  like Modern Day Slaves with no regard for anyone? Where your shift replacement may or may not sbow and managers threaten to leave you without relief for as much as 24 hours (they state this is legal)? sound good?  Then PDI is the place for you!

I enjoyed working for PDI.  They were very accommodating to my needs for time off or for flexibility in my schedule.  The turn over there was high.  I worked there for a few years and found the staff easy to get along with.  However, they did have a habit of hiring some very unusual characters due to needing staff so badly.  The bonuses they gave were excellent.  It definitely enticed me to pick up additional hours.   I gave an overall rating of three stars just because I felt the company was poorly managed and employees were not paid enough.  I also felt the workplace environment was unsafe at times due to not having appropriately trained staff always present to assist.   I gave four stars on job security/advancement for the security part.  You never advance in this company but your job is pretty secure because they need people so bad, you'd have to be an idiot to get fired.  Turn over was high because people quit a lot (probably because the pay stinks so bad.) You do not get compensated for traveling long distances either.  I felt that was unfair.  The one thing that really made this job enjoyable was seeing the smiles on the individual's faces whose care was in my hands.  The individuals (patients) there are so sweet and will always have a place in my heart.  I'd work there again if necessary.  The pro's and con's sort of balance each other is how I see it.

I have a great schedule that allows me to have a healthy work life balance. I am able to flex my scheduled some when needed in order to make accommodations for my availability for my work responsibilities when they may take me outside of the normal work day. My direct supervisor is amazing, very responsive, very patient, and very encouraging. I have been able to take different courses and learn new things to benefit the company and my resume for the future. Workplace culture depends on the day and the interactions within the office. The hardest part of the day is the stress of juggling staff fill ins when staff is out or unavailable and services still need to be offered. I really enjoy my position and feel like I have great support from the program director and I look forward to continued growth within in the community. A con is that it can take a while for things to process through the agency.

Management frequently put me in no-win situations. Work was not valued. Incoming credentials were not valued. Received conflicting training from different trainers. Reprimanded and demoted when I followed instructions specifically given to me that other managers disagreed with.  Management angered when I refused to allow them to push me beyond my limits of mental health. Gave me no time during the work week to complete paperwork even though I averaged 45hrs/week. Management angry with me for not coordinating paperwork with coworkers when we were given no time to wok on it. During a typical day at work, I was constantly worried that I would make the slightest mistake. The ONLY enjoyable part of the job was when clients' abilities were increased through my mentorship. 50c over minimum wage with 2yrs experience and a Masters degree.

PDI as a company is abhorrent. The management does not take responsibility for their actions, they willingly will keep staff on that endanger the safety and well-being of their individuals. They do not appreciate the staff that go above and beyond their job duties but will consistently tell the staff that is late/calls out and jeopardizes client’s health and safety how wonderful of a job they do. They do not care if they leave you stuck on shift 24+hrs with no relief, if you’re working in a home with 2 staff members and you’re the one doing everything they will not reprimand the staff that sits on their butt all day playing on their phones. They preach work as a team, but then turn around and tell the LPNs that it’s fine if all they do is push medicine and leave the DSPs to do all the bathing, dressing, cooking and cleaning. 

I worked here part-time years ago and came back nearly two years ago. I love working with my team and the individuals we support. I have a smile on my face every day, and I have learned so much from the ones I work with. Management is good. They have always been very polite and professional to me. All the homes I have worked in have been good. I stay out and away from drama. All jobs have that! The office personnel are excellent and always accommodating.
I’m 64, and this is the most rewarding job ever. I go home with a smile on my face. There hasn't been a day I haven't laughed. Sharing laughter, smiles, and memories with the individuals we support lasts a lifetime. This is a good place to work. The pay is good. The work is rewarding. The bonds you build with others are like no other. Very special  

This is a non profit organization that helps disadvantaged individuals attempt to live in a home environment like any other person who works, pays rent, and other bills. This company provides round the clock care and supervision to those who need it in order to function in society. A typical day at work would be cooking, cleaning or assisting the individual in such tasks, you may need to drive them to get groceries or a doctor appointment. You learn how to open your mind and heart to these wonderful people. Management is easy to obtain quickly. The hardest part of the job is changing the people you take care of. You get attatched to the clients and then you may be needed for a new client. The most enjoyable part is being able to have the opportunity to meet some of the most amazing people you could ever know.

Progressive Directions is a wonderful agency to work for they advocate for the person supported to live an enriched life and promote staff from within at all times possible for advancement. A typical day at work is amazing since where can you go and bring genuine happiness into the lives of others and be recognized for your achievements. It is a true joy to be able to teach a new skill or help a person experience things that they would not be able to experience without your knowledge and talent. Come work at Progressive Directions to experience a heartfelt  rewarding job that you could not get from a regular job  

I find PDI a difficult environment to work for. Management is not transparent with the staff. Training is not done in a manner for new staff to understand the materials; staff are rushed to complete the training to be assigned to PDI individuals served for the money from the State fundings; PDI is not focusing the quality of staff training but only focus on the quantity of staffers hired for their individuals served.

PDI would be a good place to work for, because of the nature of their business, serving individuals with various chronic challenges in life. These individuals need quality care and caregivers and not just any kind of caregivers for the money or revenues for the PDI.

Thank you!

Top Job Titles	Average Salary
Direct support professional 111 salaries reported	$15.97 per hour
Residential manager 2 salaries reported	$19.00 per hour
Preschool teacher 3 salaries reported	$12.50 per hour
Home manager 20 salaries reported	$18.00 per hour
Licensed practical nurse 33 salaries reported	$28.90 per hour

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