construction coordinator

field investigator

project coordinator

storm damage restoration specialist

claims specialist

Project Resources Group, Inc

Around 7-8AM your phone is starting to blow up sending you to another damaged fiber facility to investigate. You'll often be travelling all over the city to different locations and not getting home until after dark. I'd put anywhere between 70 and 250miles on my car each day just going out the locations. And even though you may have worked 10 hours in the field, you were expected to go home and work the reports on the computer for each location you went out to. Unfortunately my training spent half a day going over how to work the stuff on the computer so I never got a hang of how to do what they wanted from me but talking with experienced coworkers, they'd say the fastest they could get a job completely done on the computer is 4 hours per job.  So let's just math out an unbusy work week with just 15 jobs for the week.  That'd be 15 locations you'd have to drive to and investigate throughout the city and 60 hours at a minimum to close out the file on the computer at home. Unfortunately I'd average about 25 jobs in a week which would be about 35 hours on the road and then a minimum of 100 hours on the computer. 
Management never looked at that and realized they'd need more than 1 person to realistically cover the city and chose to waste more of your time in unproductive meetings where they rode you about why you're not closing out jobs instead of hiring more people to get the job done. 

PRG is an outstanding company to work for and has the best intentions to make the employee experience exceptional. Additionally there is a keen focus on delivering to our customers. Without satisfied customers and outstanding employees, we would not survive in the industry. Many of our jobs are project based with our customers, so keeping them happy and delivering keeps us busy. If we lose an account or project, we unfortunatly lose employees due to the project going away. That does not happy often, and we do what we can to avoid that situation. 

Culture is a little challenging due to the fact that most people are in the field or working at the client site. Regarding the hardest part of the job, it depends on your role. The business can be demanding (but that is why it is called a job) and different parts of the business operate differently because of the customer needs. Overall - the management team strives to be an outstanding employer and expects outstanding results. That isn't a bad thing. If you are dedicated to the job and your performance, you will do fine here. 

Place used to be great…. management used to respect and appreciate their employees. The work policies are always changing by the day/week. It is highly disorganized and dysfunctional. Turn over is very high, expect to work 24/7, and respond to damages at any time of the day or night, when not at a damage you will be writing reports,  if not, expect to be reprimanded, as if you’re a child, does it matter you were working in the field all day? And get home at 9pm expect to work on reports for a few hours.  The damage investigation part in the field is a small portion of your work responsibilities there is report writing filing out forms over forms and forms, making callings to get insurance information filling the claims and create all the documents to be sent to recovery(debt collectors).  Raises are not given for atleast every 2 years and then it is only about 5%. There was an annual “bonus”  of about 1K -3K.  Health insurance cost was very high with high deductible employer contributions  about 300 a month towards health insurance. 

I’ve read the reviews bashing our PRG family. I also noticed the poor grammar and undertones of hostility of former employees in these reviews. I assure you that this company cares about it’s employees, offers advancement to QUALIFIED applicant that put forth the effort and time to advance themselves professionally. The benefits are fantastic.  I have an amazing support system and management team. We are truly a family. Working for PRG has changed my life for the better and I couldn’t be more grateful.  When I need to address an issue or have concerns they are always met with compassion and straight forward almost immediate answers.  I’ve been with the company almost 3 years and have thoroughly enjoyed my career and plan to continue with PRG until I retire.  It’s rewarding to know your company appreciates you and values you. Please don’t pay attention to these negative review posts. If you are applying to PRG know that you are applying to a great company. Good luck to you all in your career search! 

Upper management use scare tactics to get what they want. They will yell and belittle you on conference calls, having no respect for their employees. If you mess up they threaten to have your pay docked. They speak to you as if they are better than you. If you aren’t part of the “in crowd” or previous law enforcement you have little to no opportunity. You are salaries and expected to work on call 24/7 for a 5-7+ days every couple of weeks with no overtime or differential or extra bonus. They do reimburse mileage per IRS guidelines and tolls. Rules are made and changed as it suits management. “You don’t have a territory”, and must respond to calls as assigned even if someone else is closer. But then you also “have a territory” when it’s convenient for them so you must stay with “these” limits and live within this set area. It’s inconsistent and different depending on who your supervisor is. Complaints are unaddressed and not investigated. 

Advancement opportunities are extremely rare at PRG even though they're expanding. They prefer to hire people and then keep them in their position for as long as the customer is happy. Additionally, the customer manages the PRG staff, who are usually placed in the customers office. Since the customer manages you, there's no reason for PRG to do it, or to promote qualified employees.   
This business model places the employee in a delicate, unsupported position. No matter how unreasonable, unprofessional, outrages, or hateful the customer may be, they're right. Management only shows up from time to time to lavishly entertain the customer. They would prefer to fire their employee than to defend them.  
I've had enough and I'm seeking employment elsewhere. Don't waste your time here. You'll be looking for work again.

On paper this seems to be a great job but it’s not! You’re expected to be available for claims Monday through Friday from 7a-7p and numerous times a month be on call from 7p-7a (including weekends) only to start your day over. Obviously, you’re not taking claims all these hours but you have to be available which means you’re unable to make plans of any kind. Prepare to put thousands of miles on your vehicle and with the soaring price of gas your compensation (mileage reimbursement) just isn’t worth it (not sure why they don’t pay for your gas like other companies, this would be a better perk for retention of employees). Going on construction sites and picking up a nail in your tire and having to replace it with no compensation( the company doesn’t reimburse you for frequent oil changes either). Management micromanages and I’ll leave it at that !!

Executive Management team does not appreciate the staff, rather have self aggrandizing events, that serve to pat themselves on the back than to create a positive work environment. Leadership takes form of micromanaging , they talk a good game about innovation but they dont actually want the staff to be innovative, take initiative or make any kind of waves that were not approved of by the upper echelon. Executive branch is a gossip infested cesspool that thrives on tearing down their own staff, turning a blind eye to wrongdoings, covering up each others lies, and then stagnating, even blacklisting any who dare speak up. Nepotism is the preferred method of business, with vendors, partners and staff that falls in line with how leadership does things around here.

What is the best part of working at the company?
Good company to work for and lots of hands-on experience in the field construction planning and repair.
A lot of moving parts and a lot of great people to work with! 

What is the most stressful part about working at the company?
As a consulting firm you don't always get to take the lead in how procedures are done when working for a client. That being said I felt like I had competent leadership who helped with perspective.

What is the work environment and culture like at the company?
Overall positive ! You have to be a self-motivated individual to work here. 

What is a typical day like for you at the company?
Every day something new to challenge you. Never bored even on boring days :)

PRG was a good company initially but as the company grew and management got greedier they started treating employees poorly and only focus was on bringing in more money.  Management will not even give you an annual review and groom employees into better company representatives.  PRG will not honor their clients with the service they promise and would rather force money through the door than provide proper client care.  The Director of OPD is unprofessional and treats employees poorly.  The founder of the company truly would be disappointed with the way the company was being run.

Top Job Titles	Average Salary
Construction coordinator 148 salaries reported	$33.99 per hour
Field investigator 15 salaries reported	$52,033 per year
Project coordinator 42 salaries reported	$27.96 per hour
Storm damage restoration specialist 111 salaries reported	$52,613 per year
Claims specialist 21 salaries reported	$21.33 per hour

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