security officer

flex officer

security supervisor

general manager

security guard

Prosegur

This company was great to work for until January 2012 when the company hired a new CEO. He lives in Virginia and choose to move the company head office there. Rumors are he convinced the board that the move to Virginia will help them to secure Government contracts, truth is this company is no where close to be able to secure government contracts and would not be able to do so for many years and with a large amount of capital expenditure. The other rumor is that the CEO was told by his girlfriend/wife that she is not moving to New York and he told her not to worry about that, he's working on ensuring the company head office moves to Virginia. He's a bully and would not listen to reasoning. All indications are that this company will not survive this move and will go under within two years. All the people hired has no real security company experience including the new CEO and the board members. They are replacing all the employees from the head office with combined 100 plus years of experience in the industry and more importantly in the company. They board has no interest in talking to the people who does the work but the individuals hired by the new CEO, they all have no understanding of the security industry and the company. They talk a lot without any substance behind their voice but the inexperience of the board in the industry and the working of the industry/company, take their word for it. These new people are only concerned about themselves and not this company or the people who has worked extremely hard to make this company successful over the years. They might say this review is probably based on employee loosing their job but simply ask the other people all across the country and the sentiment is the same. When all these people are gone soon, there will be no one left to answer all the question that will arise every day because all these new people have no answers, even if the attempt to answer, the answers violates company policy and in some cases State and Federal laws. These new people are discriminatory and bias, they would eventually replace all the people at the top including VPs and regional managers with their own people who would do what ever they say, regardless of if it violates laws. They do not want the hear the truth from anyone, as long as you can ride along with what they want and do not object to or correct their stupidity you will be working for this company for along time. These people want sheep not free thinkers that would build this company.

The major share holders in this company need to take a hard look at where this company is heading and most importantly, stop talking to the CEO, VPs and General Managers and get down to the level below them and find out what's really happening. Talk to the people in the corporate offices who does the work. At this time they have nothing to loose and will only tell you the absolute truth. I bet you, if the shareholders makes this request the CEO and VPs will immediately object or point them in the direction of the people who they think will support them.

My six months working for Prosegur at the Safeway Distribution center was not awful, but management makes it not bearable. I was their best guard and still am. I went above and beyond my duties because I cared about my job. For example, we do 585 vehicle inspections and are required to do 15 of them. I did approximately 30 or more; however, the assistant account management assumed I was just doing it because of a “quota” and to look good. This was false because I enjoyed doing them and not many of their guards did.

HR is a joke and one-sided. I emailed HR about a complaint of a guard who was picking on me and making my night miserable. HR and management did nothing about it. All they did was a slap on the hand warning and he continued to do it again. I emailed HR once again and got the same result. What they told me is “we do not practice removing employees from the company.” I also had another situation and not from a guard. It was from a lumper who was legit bullying and harassing me. I reported it to management and my supervisor. That did nothing. The assistant manager said to my face, “he took care of it” showed me a photocopy of his ID badge, and said he was not allowed to work here. That was a lie. I saw him working still and that hindered my ability to be in one of the particular posts since we do rotating posts. Seriously, don’t trust management, especially the assistant account manager because this company values bullying and harassment.

Staying over is also another situation that is poorly managed because the so-called “flex” officers with set schedules don't cover call-offs. They pay, flex officers the most and are treated like regular guards. The guards for the graveyard shift come in almost every night, but day shift guards don't therefore we have to stay an additional four hours. Also picking who stays is a joke because it's favoritism and not based on randomization.

Promotions are a joke. The old graveyard shift supervisor left so that position was open. I applied and received no words from management about it. Instead, they did some shady things and gave it to a guard who had fewer months than I did. What’s disappointing is that I would have made a great supervisor considering I actually cared about my job and being there. I trained new guards correctly because our management/supervisors were poor in that. At least the Director of West Coast Operations told me he fired the supervisor so there is that. However, they did another shady thing by promoting a ‘flex’ officer to supervisor. That ‘flex’ officer had less than one month with the company, but they still promoted her. I actually kind of trained her, but her attitude is poor and didn’t want to be there. The way they promote employees is based on favoritism and not by performance.

Overall, I advise you to look elsewhere for employment because it’s not worth working for this company. This company’s standards are nonexistent and too much drama.

I remember working for these people when they had (or still have the AMD account in the Oak hill area located in Austin TX). The management themselves seem to intimidate their fellow employees and every time they visit they always speak so high and mighty about their company to AMD but in the end they end up most of the time not ever meeting the customer's expectations because they always love to go for the lowest bid in order to keep the contract with the client which means lower pay for the security officers and security management. 

However besides the management team from CSC being the absolute worse especially when it comes to "investigations" and finding ways just to get rid of you or in the worse case being the scape goat in order for them to please the client. My fellow co workers were the absolute best. Working on graveyard shift they where the best team to work with. They had not only years of experience doing what they do, but they always tend to help you out and go out of the way to make sure you get the training you need. When working under pressure especially in the control station, you'll always get help from the supervisor and make sure to over look and see if you rather missed something on your report or if you need assistance with an operation. It's more like being apart of the family and there always their when you need them. 

The best part of the job is after doing your foot patrol you can go out to the top of the garage at night and look at the view of the capital of Austin from far away. At the control station looking at the cameras and monitoring different AMD locations from around the world was one of the best parts of the job. Opportunities for advancement with the AMD security management team is wonderful and will help you out to reach your goals and support you 100% of the way. 

For the client it's employees are simply the best, very kind people just working their daily lives, it's good to know the faces of your clients and know who you are so in case of an emergency they know who to go to. 

Overall The AMD client, AMD security management team are the best and will do everything they can to help you succeed and move up in the company. However CSC is the worst and should really give up the contract and feel that they will do whatever it takes to keep the client with no regards to it's fellow officers or their needs. It's simply sad to hear stories from some of my former co workers still say they haven't changed and still continue their same habits that I personally think they really need to change. 

Don't work for these people unless your really at the bottom end of looking for something in security or make it the bottom of your list for employment.

This place was a nightmare. Imagine every phone call you pick up be somebody standing next to a screeching fire alarm, while they scream at you to turn it off. Aside from that, the job is fairly easy if you don't mind looking at the same empty parking lot security camera 12 different times. The supervisors for the most part were pretty cool, except for the one who was outwardly the most passive aggressive girl I have maybe ever met. You're expected to check in with the supervisors any time you've walked into the call center - whether it be the beginning of your shift, coming back from a break or lunch, etc. Not necessarily the biggest deal, but when you're dealing with someone that just breathes negativity to a point where it can be interpreted as hostile, doesn't exactly make approaching them a comfortable experience. It felt very "Please! Micromanage me! Oh I'm sorry I forgot to ask you to micromanage me!" You might also fit in well here if your definition of communication is shouting across a large room. And shouting a lot. 

Don't bother planning to have much of a life outside of working there either. Apparently requesting time off within the first 90 days of working there is frowned upon and you'll have to interact with a man who couldn't be more unaccomodating no matter how far in advance the request is. I had overheard several more seasoned employees also mention that their requests were denied as well, so this could also be the case for the post 90 day mark. This fellow was cut from the same cloth as the unapproachable supervisor gal as well, hostility in both his demeanor and even his written word. There's a difference between taking your job seriously and just being someone who has no qualms with sharing their wealth of unhappiness. I can't say for sure if their jobs were to blame, but I can confidently say that these were two truly unhappy people.

I can understand a call center's need for folks to be present to handle volume, but the ad I initially responded to stated that "one weekend shift" would be required. Aforementioned scheduler man didn't have a single schedule option that did not require you there both Saturday and Sunday. 

Of all the jobs I have ever had, this one by far felt the longest, definitely the most miserable and the one I dreaded going to more than any other. To this day, even going in the general direction of their building puts a pit in my stomach. Avoid Viewpoint if at all possible.

Okay, start from square zero. Brought on as a site lead to stand up a new site along with 2 other guards. Given the site supervisor position after proving myself worthy. Things steadily went down hill. I took my role seriously as it was my first in a management position. I had to recruit new officers and remove ones who were not doing their jobs along with other assigned tasks. I always followed the site SOP and the company standards as far as that went. The guard who was with me on site was very unhappy that his sucking up to management and the client didn't get him the site supervisor position. So in every way he decided to break every rule he could and ridicule me to include calling me stupid, coming in late, keeping the work area messy and spilling soda in more than one keyboard and not following site standards as far as badge security to people not authorized to use it. Multiple complaints to management within the company and nothing was done at all. Repeated threats of action, but none ever came. Management was too in tune with keeping the client happy that they chose to sweep aside their own rules of respect and compliance with supervisors. This guard should have been gone a long time ago but it never happened. Finally I gave up, brought forward all my evidence of the guard's wrongdoing to the client and he clearly could have cared less. So I went to the manager and wrote a long email which I still have a copy of along with most of this guards infractions and told them I resigned as supervisor due to the lack of action against this guard and would continue to work my scheduled 3rd shift as usual. I had drill with the ntl guard that weekend and come to find out on monday after repeated phone calls to the manager that in light of my resignation I had been "laid off" I asked why and was told that if I couldn't cut it as a supervisor I couldn't cut it as a manager? Come to find out soon after I left, the same guard who I could not remove after repeated serious offenses was now the supervisor.... Really? Some standards they have over there. I wrote to the HR manager of the company itself because I felt this was complete garbage and had proof to back it. He didn't get back to me and didn't want to be bothered apparently.. Bent over backwards for this company and took it off the chin in the end. SECURITY COMPANIES ARE ALL THE SAME. As much as I want to rant and fly off the handle this is merely a summary of why people should think twice before working for this company.

Poor Leadership Support & Toxic Client Environment – Not Worth the Stress

Review:
If you're considering a leadership role here, especially one that involves client-facing responsibilities, proceed with caution. During my time as a Security Account Manager, I experienced a deeply frustrating lack of support from upper management when dealing with an unreasonable and at times hostile client. Concerns were raised multiple times about unrealistic client demands that fell well outside the scope of security work—tasks like adjusting window blinds, playing music, and moving furniture—yet leadership consistently prioritized the client relationship over employee wellbeing.

When I voiced legitimate concerns about morale, onboarding challenges, and disrespectful client behavior, I was met with silence or was told to withhold information from my own team—completely undermining transparency and effective leadership. New hires were unfairly scrutinized for minor human errors during their training period, with no grace or understanding from either the client or internal management.

The tipping point came when I was effectively pushed out of my role without a clear conversation or support plan. Leadership discussed replacing me with the client behind closed doors, then instructed me to keep quiet about it. This kind of treatment not only disrespects experienced personnel but also creates a toxic, unstable environment for the entire team.

If you're someone who values integrity, support, and a healthy working environment, this may not be the right place for you—especially if you're expected to shield your team from dysfunction while management looks the other way. Proceed with eyes wide open.

Pros:

Great colleagues at the officer level

Opportunities to lead and develop a team

Cons:

Lack of leadership accountability

Toxic client relationships with no boundaries

Poor communication and backdoor decisions

Zero tolerance for human error from new hires

No support during crises or hostile interactions



I begin my day by logging in the log book then i part take in a morning wake up call for the clients to get their day started productively with some breakfast. The rest of my really depends on what type mood the clients are in they really determine whether or not the day will be a positive or negative one (most of the time it's positive). In my 2 years working here at the womens shelter i've learned that patients is everything and that appreciate everything that you are lucky to be blessed with in life because it could one day be taken away from you.Working here also made me even more of the people person than what i was, i mean i was always social but it got boosted two to three more notches. The management team here at the womens shelter is amazing then again everywhere i've worked i never had a problem with managemen. Here at the women shelter i manage 19 guards but micro manage 3 at a time per shift, but if i had to describe my guards by using one word i will say GREAT but with more work EXCELLENT and thats what we are working on. Now of course we have had some bumps down the road but which family doesn't and yes i consider them as family all the time we spend together, just thinking about it as i type makes me smile and chuckle see im a huge believer in "TEAM make the DREAM work" and if one succeed we all succeed there is no "I" in TEAM. Working at the women shelter may sound like its easy but believe me it not a walk in the park i mean there are days when we have to break up fights, deal with disruptive intakes( new clients moving in the shelter) and when there is a client that get sick or injured from a physical altercation we have to intervien and I'm not speaking on these incidents happening one by one on seperate days there are times when these are happening simultaneously so days like that could be hard. On a brighter note the best part of my job is when i could talk with the ladies and hear their stories and see them laugh and keep hope even if they went through so much trials and tribulations to me that the most enjoyable part of my job.

These Reviews are based on what both I and other Co-Workers experienced at the company I was stationed at, not the company as a whole. Excuse my grammar.


Good: 
*Good Pay

 *Sometimes can schedule your hours, they always need someone 24/7.

*The supervisors were very helpful most times and understanding.

* sometimes you get overtime (really good pay and hours)

* Easy work, Patrolling or being at a lobby.

Bad: 
*Can't go to the bathroom, eat, take a break of any kind without someone relieving you, you could be waiting an hour. And you may be called to where your breaks are nonexistent. You work while you eat.

*No benefits, or close to none.

*No advancement. People are constantly being fired around you, and no one hired. Even the buildings are shrinking.

*The higher management likes to control with "your going to be fired/laid off, we are letting people go" talk almost weekly. which kills the whole "i enjoy working here" and co-workers caring if you get relieved or not....everyone just fiends for them-self and doesn't care mentality. Which makes it harder to work environment.

*Unpredictable. Sometime you get almost 40 hours a week, overtime, and sometimes you get maybe 12 hours. In less you get full time....which is hard to get, and once you have it they seem to be always looking of ways to get you fired, even the best worker.

*Highly stressful, the work is easy, but the treatment of workers makes it super stressful.And feel not worth it. And Upper management says they care, but they don't give time to really listen to you.It seems there looking to get you fired more then help you. (ex: Did you do this, or that...and accusations) 

All and all: I got promoted probably as High as I could, I went from a part-time worker to a full time in a short time. I appreciated the co-workers and supervisors for there help and working hard. Honestly i was looking into other jobs before I got laid off. I hated how they treated co workers and myself, it was a highly stressful experience,yet it paid nicely. But just wasn't worth it anymore.



This is by far the worst and most unprofessional company, they don't care for their employees as they say. They show favoritism towards certain officers and supervisors within the company, the turn around is high. The pay is minimal for the amount of work they want you to do. They don't follow procedures throughly when officers get injured on the job doing things that aren't within the contract on their duties. I wouldn't recommend anyone working for this company. They will turn on you once you start sticking up for yourself, they would rather you stay quiet and do your work instead of complaining about what really goes on within the company and how it really runs. Barely any breaks, working long hours with minimal coverage or help with daily duties, management has no consideration for your well being, health insurance doesn't cover basic coverage, requesting time off for personal/health reasons they hold against you in the end. Working 2weeks straight with no days off, management is unprofessional along with co-workers violating conflict of interest policy.  Too much drama filled he said she said talk amongst each other within the guards personal and work business within the facility and other locations. Main office HR doesn't care about any of the officers in the pa locations nor about the complaints made. Working in encliment weather, especially in the winter in freezing temperatures outside for long hours standing and walking with little breaks to warm up. 
This company is horrible inside and out.

When this company came in they had a real good salesman that came in and promised a lot.  They ended up delivering very little.  Payroll was a nightmare for the longest time and sometimes still is.  Hope you don't need to live check to check because these guys can't seem to get pay right and then it takes weeks to fix or they throw it on a debit card that you then have to transfer to your bank account which then takes extra days so they are not helpful or reliable when it comes to counting on money hitting your account so you can pay your bills.  I was fortunate enough to have some spare money but other team members were not so lucky and they won't reimburse or help pay for late fees that THEY caused because you can't get paid correctly.  Other issues I had was upper management.  My direct supervisor was great but beyond them it was a nightmare to get anything changed or problems fixed.  You might as well ask a wall for help because it will do more than they will.  The pay for my site was good and the people I worked with were good.  But take that with a grain of salt as not all sites will be that good or have reliable team members.  It baffled me that they continue to do nothing about the few bad team members that we had (Ones not showing up to work constantly) as it would upset the customer.  Without the customer you have no site, no job, no revenue but they continue to let the bad guards stay employed while it causes strain on the rest of the team instead of looking for a reliable person.  They need to get their stuff together or they will lose what good employees they have and will lose clients and they will be out of the US side of things as fast as they are trying to enter.  

Top Job Titles	Average Salary
Security officer 15 salaries reported	$20.46 per hour
Flex officer 20 salaries reported	$19.57 per hour
Security supervisor 1 salary reported	$26,000 per year
General manager 4 salaries reported	$90,000 per year
Security guard 3 salaries reported	$18.26 per hour

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