airline wheelchair assistant

aircraft cleaner

passenger assistant

airport manager

wheelchair attendant

Prospect Airport Services

A typical day of work:
Go to the office to clock in, don’t be late! By the 2 minute mark you’re late. Go to your dispatch and get a flight assignment. Usually you’ll get a passenger and you’ll push them to where ever they need to go. I’ve met some really really cool people, not celebrities but cool people in general. 

Complaints:
I liked the job it’s the Caucasian supervisor with the bob that I didn’t like. She was s clearly prejudice or borderline racist. She would make up rules on the fly about what we could not do to our hair. For example I went through training with the owner of the company and he didn’t say a word about my hair color/ style. When I started she told me I had to change it or I couldn’t work. I mean if the OWNER said nothing she shouldn’t have either right? She even went as far as to take pictures of some of the black girls hair with beads and tell them they couldn’t wear beads. It’s not listed in the handbook that we can’t do it and the other owner with the blonde bob never complained. She told the girls with braids that they had to wear ponytails and that they couldn’t wear their hair down. If you were wearing your real hair you can wear it down no problem. 

Pay: 
O’Hare minimum wage $14/hr but Prospect pays $11/hr + “tips” (the “plus tips” comes from making tips but the tips are deducted out of your check so it’s just $11/hr once you’re off of probation the pay is $12/hr plus tips. 

Shift:
Guaranteed 40hrs a week full time. 
Yes you can choose your shift but ultimately it’s up to the manager and what he has available. 
12pm-8pm (most common)
12:30pm-8:30pm
1pm-9pm
If you’re lucky you’ll get:
11am-7pm, 9am-5pm, 8am-4pm, 5am-12pm, and part time shifts vary. 

Tips and Tip Reporting: 
Before you can log out of your tablet you have to report your tips. The problem is that the company EXPECTS you to make tips and you can’t inform the passenger that your wage includes tips. So oftentimes the passenger will get up from the chair and walk away without tipping you. And if you report under the minimum amount of tips you’ll get pulled into the office before/ after your shift and the supervisor with the black bob will tell you that you didn’t make enough tips and that “we had to pay you what would you like to contribute to the company” don’t sign the paper she gives you. If you don’t make any tips you didn’t make any! She’ll pressure you into signing the paper and any dollar amount you put on the paper they will deduct from your paycheck. Also all tips you report are deducted. 

Breaks:
You have to ask for your break they don’t just send you sometimes when it gets busy so if you don’t ask you might not get one.

Mandatory Overtime: 
On any given day you can have mandatory O.T. and that’s because flights are late so they need people to stay. You can’t leave unless you want a write up so it feels like you’re stuck there. You can tell the managers you can’t stay but they’ll give you a hard time about it, there’s no guarantee you can leave without any repercussions. It’s unpredictable and after a long 8hr shift a mandatory 2-4hrs can feel grueling! 

Overall the leads are pretty cool she (the supervisor with the black bob) was my only issue with the job besides the expectation that you make tips and mandatory overtime.

Let me start by saying: Prospect Airport Services is a cesspool, an amalgumation of the worst elements in existence all rolled up into one company. Please don't risk your well being working for a sub-standard company under sub-standard conditions.

The work SUCKS. Expect to feel like management has their heel on your throat. Expect to feel like you'll never rise above where you are. Expect to feel like people who are less qualified or deserving will surpass you because they're Indian/Middle Eastern/Arab and share a common cultural/linguistic/religious background/origin with Management. Expect to be lied to. A lot. Expect to be intimidated by fear tactics. Expect to be criticized about the way you do your job. Expect that the criticism will be inconsistent and expect that some people will never be criticized because of their relationship with Management. Expect everyone who isn't treated favorably by Management to equally despise Management. Expect there to be an astonishingly high employee turnover rate due to Management not placing any value in their emploees. Expect that peers and coworkers may one day quit or walk off the job due to finding a proper employer paying a living wage. Expect to feel worthless and expendable in your role. Expect to truly feel stuck in the worst possible work environment collecting a paycheck that you work way too hard for. Expect to appreciate nothing about work except the paycheck.

A typical day at work consists of standing on your feet for 8-12 hours, dealing with unpleasant passengers, and dealing with unpleasant airline workers. Almost all other employees of airlines/airport despise you due to your status as a contactor (thus taking away opporunities from their unionized employees) and because they see you as less than them. You get paid a third of their wage with no benefits and so you're viewed as a bottom of the barrell vermin willing to work for pennies. You will be moved around to wherever they need you. Don't get comfortable because if Management is short on people then expect them to move you wherever there is a shortage.

I learned how to look out for yourself. I learned how to take advantage of the system in order to just survive.

I developed a two-face approach to dealing with Management. Acted like I wanted to be there in their presence and talked about them behind their backs. 

Nothing about the job was particularly difficult except working in that type of an environment in that particular type of job culture. I truly hated and I mean loathed my time there.

I worked for Prospect for almost one year before finally leaving due to being overworked and underpaid/undervalued. I was hired as a Bag Drop Agent and was quickly promoted to Ticket Resolution Agent. As a Resolution agent you are the responsible party for all other workers at your station, in addition to overseeing the overall operation on the unsecured side of the terminal. Daily responsibilities consisted of checking in passengers and their baggage for departure on American Airlines operated flights, adhering to government policy and procedures for Homeland Security, ensuring all appropriate travel documents are up-to-date and accounted for international travel in compliance with Timatic. Also, as a Resolution Agent I was responsible for handling escalated customer complaints and concerns. The job itself was very satisfying, and left me with a sense of accomplishment at the end of every day. The downside was that one never knows then the "end" of their day actually is due to poor scheduling and oftentimes, lack of employees due to the high turnover rate. Management is often out of the loop as it concerns most the employees. In fact, it's rare to ever actually see a manager outside of the office. More often than not, the supervisors are actually doing the job of management with little difference in pay to the hourly employees. Even then, it's rare to see the supervisors as they have to oversee the entire operation of the terminal assigned that day. In addition, most supervisors are poorly equipped to deal with escalated situations as they lack the training. In fact, as a Resolution Agent you must wait for a "breaker" to relive you to even go to the restroom because no once else is trained well enough on Sabre (software used by AA), including the supervisors. The pay is actually considered poverty level by the US government. 11.50 and hour as the top earning Agent is ridiculous. The only silver lining was that overtime was plentiful. The downside to that is that it was always expected that you would work overtime. And I don't mean a few hours here and there; I mean get to work at 3:30am and not leave until 7 or 8 in the evening, sometimes even later. I was scheduled for 37.5 hrs and would often pull 50-60 hr work weeks due to the overwhelming need for coverage.

A typical day at work consists of one routine: Clocking in by or before 6 a.m., going to the designated terminal area to perform my duties, which consists of handling passenger flight arrival inquiries, monitoring manually and recording baggage arrival time information as well as electronically recording that information in to a specific computer application. It is a very self explanatory job. I also provide very great customer service in which I came into the company with.

I have learned not to allow my work ethic especially in particular to customer service to be depreciated because of the lack of value it has to others above and around me. I have learned that you do not have to accept disrespect in the workplace, but also instead of reacting eye for eye, responding in a kind but professional way eventually draws the line for any unfair activity towards you to cease. In customer service there are days when you will have to allow the customer to be right when they aren't but not just the customer, the people you work with as well.

The training for management should be improved to help them understand how to handle employees in a professional and caring way. However, no management is perfect.

If asked about a colleagues character I would like to have something nice to say without having to lie. Basic cordiality is a must and genuine people are the only ones that can make that happen in the work place. I have learned that when titles become power to someone, the people, customer service and colleagues become insignificant to them.

The most enjoyable part of my job is when I provide the excellent customer service that I have developed over many years to make someone's day. There is s a high percentage of frustrated to irate passengers that I come into contact with everyday. The key for me is letting them talk until they finish and calmly responding sometimes even repeating myself, but mainly letting them know I am there to do the best I can to help and if not I will ensure they get the assistance they need from someone else. I love when I help make someone's day a little less stressful by simply answering a question, looking up information, and pointing them in the right direction to get to where and what they need.

I am deeply disappointed by the unprofessional conduct and unfair treatment I experienced while working with Prospect. My recent encounter with the company's management during a medical emergency highlights significant flaws in their policies and practices.
I fell ill and had to seek urgent medical attention at the emergency hospital. Understanding the importance of communication, I promptly notified the Supervisor that I would be unable to work. The Supervisor advised me to provide a doctor's note the following day.
After recuperating, I delivered the necessary documentation as soon as possible. However, I was shocked to find that I had been penalized with 8 points out of a 12-point fair system for absenteeism at the end of the month. Moreover, I was coerced into signing an acknowledgment paper, despite my protests and explanations of having followed the company's protocol.
What's more disheartening is the toxic work environment fostered by one of the supervisors. I joined the team with enthusiasm and dedication, only to find myself mentally distressed due to constant criticism and aggression from management. Hard work goes unnoticed, and instead of support, employees are met with punishment and derogatory remarks.
The management's lack of empathy and communication further exacerbates the situation. Calls, messages, and attempts to schedule appointments go unanswered, leaving employees feeling neglected and undervalued.
In conclusion, I strongly advise anyone considering employment with Prospect to reconsider. The disregard for employee well-being, coupled with incompetent management, makes it an unbearable and hostile workplace. Spare yourself the frustration and seek opportunities elsewhere.

     This was a fun place to work and it kept you active but while I had fun covering for a variety of positions this job isn't for everybody. Not only being in customer service you are also expected to have great time management skills due to the lines in the airport. It's a bit of a juggling act between assignments through out the day but if you're sociable and adaptive with the sudden changes that come with working in a place like the airport you'll do just fine. I had worked there long enough to cover for 4 different positions. A PSA is the most common position as that's the one where you assist passengers either from the lobby through security to the gates or from the gates to their final destination within the airport. Then there's Gate PSA which is where you stay at the gates and assist passengers onto their flights. As a Lobby Coordinator I was the one who would call for PSAs assistance when a passenger who needed our assistance would arrive and I would call for Chair Searches when ever we would get down to 10 chairs to ensure we didn't run out. Then as a UMMR Attendant I waited at the gates and kept an eye on any unattended minor who flew in that day and escorted throughout the airport as we waited for their parents/gaurdians to arrive.
     So there's plenty of variety between the four positions I was given a chance to work as but there are a few other positions you can work in while at Prospect. The only thing is that each position comes with its ups and downs and while working in customer service you are expected to keep up and provide your best service from the moment you clock in to the very moment you clock out, and doing so while running around all day or while listening to your passengers stories can add to the stress.
     This job is not easy and it's not for everyone but if you like to help others and have experience dealing with the struggles of customer service then after some time- you'll find your place within the company.

What is the best part of working at the company?
The management really works with employees and  they remain flexible. They treat employees very well with respect.. They pay right on time. They really work with your schedule and home life. Coworkers and management are from all nationalities, and are very very nice and interesting people. I enjoy both management and peers. Great place to work at.

What is the most stressful part about working at the company?
The most stressful issues are having to remain proffessional and calm when encountering irritated passengers that take out their frustrations on staff verbally.  The huge flow of passengers on a daily basis can be daunting.

What is the work environment and culture like at the company?
Work environment is proffessional, calm and set up as a team effort. There are so many many people of all ages from 16 to 93 from all over the world doing many tasks like clockwork on 24 hour shifts. Its pretty amazing. Everyone is freindly and supportive for the most part. There are bumps here and there but everyone works together as a team no matter what shift they are working like a relay race each day to make things run smoothly as possible.

What is a typical day like for you at the company?
I am a door guard, so I report to management main office each workday to pick up my assigned post location. I report to my assigned terminal door, switch out with previous shift guard and begin my shift of watching for potential breaches through the airport restricted area to outside general public not screened by TSA staff. I answer endless questions from passengers and verbally assist them with directions to locations if possible. I receive two 15 minute breaks and a 30 minute lunch each shift. I monitor the doors continuously throughout the 8 hour shift until I am relieved by next shift guard change. It is very easy job.

Not a good place to work at all!!!!! Glass ceiling, EXTREMELY high turnovers, no benefits whatsoever, they don't give raises, constant micromanagement, workers are bullied by supervisors daily, not understanding and insensitive of emergency call-in situations even if you have excellent attendance. Supervisors aren't knowledgeable of how to handle situations and leave you to deal with the situations that should be handled only by a supervisor, on your own. We are constantly standing all day, which is fine but sometimes we barely even get a 30 min lunch break. Most of the time it's almost time for the shift to end before you get it. The other two 15 min breaks definitely aren't a guarantee (we got those very rarely) because they say by law that they are only required to give a 30 min lunch break. Depending on the terminal for which you work for the day, the break rooms are in unbelievable conditions and are very gross. Most employees refuse to eat in them! Some of the break rooms don't even have a microwave. As a Ticket Resolutions Agent, you can't go on restroom or on water breaks unless another Ticket Resolutions Agent is there to relieve you which is pretty much never because they are so understaffed due to the high turnovers and the ONE breaker for ALL terminals operated by Prospect Airport Services can sometimes barely get to you before your shift ends. In some instances we didn't get a lunch or a 15 min break at all!!

 As I read this review over, it gives the impression that I'm a bitter employee that just came here to bash the company...lol but these are truly things that happened daily and is just a forewarning to anyone interested in employment with this company! When new employees first start working here, they are very happy and many times their excitement for being newly employed are blinding them of what they've really gotten themselves into.

Practically everyday employees are required to complete up to 2 hours mandatory overtime (which they were very bad about informing employees on the actual length until about midway through a shift) to make up for them being understaffed. They entice people to accept the fairly low pay of $12.50/hr for PSAs telling them that you will receive lots of tips (about $100+ a day). However, in my time as a PSA (taking as many calls as possible throughout my shift), I averaged about $50 in tips on a good day. The management at the Charlotte location in particular is terrible with little to no communication between them and employees. Most supervisors were hired off the street with little to no knowledge about the job. The dispatch office is also less than competent because they are always assigning overlapping calls and/or more than 2 passengers to an employee at a time. (Most employees can double-push wheelchair assistance passengers, but it is physically impossible to push 3+ passengers at once.) The company may have a decent amount of employees, but that is with about 30% of the employees doing 90% of the work. Although it was nice to have independence in my working day, the only thing they did to get people to work was send a message on the message board telling "ALL EMPLOYEES" that we can't just sit around and not work (with little to no actual enforcing of those rules). It was a difficult job occasionally pushing very heavy people and walking all day, but overall I have little complaints about the actual customers. They were kind and patient, even if they didn't tip very well.

I've had my share of working for company's that aren't great, because they undervalue their employees, lack compassion, practice favoritism, discrimination against ( young black employees )  and overall blatant disrespect. I would not recommend this even as a 1st job in high school. I began employment in April and Resigned in early June, for this reason alone, the company is family owned and for 50 yrs it's been owned by second generation daughters and sons who then hire their great grandsons and granddaughters now 50 yrs later we have to work for a company where there's no authoritative personnel to handle my issues of being forced to stay when i worked mornings and this was explained and documented at the start of my tenure here. I would complain to on manager they direct me to another manager and they are all in cahoots so none of my concerns or needs were examined. They simply said if you don't like it then QUIT. Is this how your company handles employees who bust their buts day in and day out. We make you look good, we're the reason you're in business and have been for years. THIS COMPANY PAYS TOO LOW TO DEAL WITH THE MANAGEMENT ! MANAGEMENT IS THE REASON I GUARANTEE 98% OF EMPLOYEES QUIT, the work is not terrible but after standing for 9 hrs it becomes tiring and they force certain people they don't favor to always work extended hours while sending the same group or their " buddies home" I was working there and at my day job trying to go back to college and this COMPANY plain and simple sucks. Get those young managers out they are not productive.

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