software engineer

senior software engineer

customer service representative

operations associate

Prosper

I work on the quality team in Phoenix. It used to be a fun environment until a lot of change recently occurred. We recently changed to a new application for scoring calls which is constantly breaking and is causing a ton of frustration for my peers who work out on the production floor on the Cat team. The room I work in is nothing but a gossip session where tension is always high, the lights are always off, and if someone tries to turn them on, they are called out by other people in the room. If my teammates spent as much time working as they do talking about what is for lunch or planning the next birthday then stuff might actually get done. It's seriously like a dictatorship and my manager does nothing to correct it which makes it worse. I am sure executive staff would be disappointed if they spent an 8 hour day in the room I work in. If you want to work here, work anywhere but in the quality department, it is not what it used to be.

This place is such a disaster with zero foundation and there is constant scrambling just to fix mistakes that keep happening. Management is so incompetent and the CEO would rather tell employees to "just leave if you don't like it" than fix his terrible company. The employees are overloaded and have zero guidance and management and hr just gaslights everyone into thinking it's their problem instead of a deeply rooted company issue. I would suggest staying away. The compensation is not anywhere near enough for the headache/mental health decline this place will cause you and the free healthcare and hybrid schedule isnt either. They also don't value their employees and are ready to lay them off at their convenience. This should be a temporary job at best, always be looking for something better and don't hesitate to get out as soon as you find it.

There is a fat layer of middle managers that have very few skills. They like to fly around meeting to meeting hoping someone else does the work for them. Because of unskilled managers making growth decisions, favoritism has flourished. The growth is most for white male with finance experience and reduces in proportion to how many of those three criteria you meet.
Hiring is irrational providing more resources to unskilled managers who create inefficient processes and hire more unskilled people while people who have architecture and scaling skills are punished.
There are many employees across the organizations that enjoy unreasonable flexibility while others are watched closely and assigned more work.
Women are treated like receptionists, specially young talented ones.

I start at work here in July of 2024 and going into training. I was not expected to have lack of training, especially training in customer service and not training for escalations, which is the position that I applied for once we did get out of training and onto the phones. At first, it did seem very easy. Especially with support from management. However, weeks after training, things started to become more complicated with the more complex emails and calls we received from customers. In escalation department, the escalation department. No one in the Phoenix office got along with So coming out of training, we was burdened with the expectations to do the things we needed to do as if we were seasoned in this role. I highly recommend if you don't have any kids and you're not married and have a life DONT apply for this job

It's good, I like my job and learning new stuff every day. The managers are fair and have lots of experience. Lots of opportunity's if you want to learn and grow with the company. Been employed by some really bad places in the past and people here don't know how good they have it. Lots of complainers though that have never had to be without work and are young so a normal call center. 
I'm happy overall but pay could always be better and extra bonuses or gift cards would be nice. It seems like there is always problems with getting us access to what we need to access systems. Benefits are pretty good and I like the pto and ability to work at home more. Would rate 5 stars if we got more work at home days. 


Lots of negative reviews from 2-3 years ago but I have to say since I got hired in 2017 I have not seen ANY examples of the negativity regarding management, in fact just the opposite. There's an open door policy and a monthly town hall with the CEO, CFO, etc. where they share Corp goals, new and those achieved. Lots of morale boosting and employee recognition events. Great benefits and pay.

If I had to rate the company/management, I would say rethink the group. It's extremely unfortunate that I would have to say this is by-far the worst company I've worked for (to date). The left hand doesn't know what the right hand is doing. The company has an overall low moral, there has been no improvement since I've been here.The only reason why I have remained with the company is to hang on for another career opportunity. Thank goodness for the flexible schedule!

If I had to rate the company/management, I would say rethink the group. It's extremely unfortunate that I would have to say this is by-far the worst company I've worked for (to date). The left hand doesn't know what the right hand is doing. The company has an overall low moral, there has been no improvement since I've been here.The only reason why I have remained with the company is to hang on for another career opportunity. Thanks goodness for the flexible schedule!

The work place is a great place to work however management was terrible for me while I was employed there, We had to teach our manager how to run our dept. Communication was not there, when complained to HR nothing was done and not only one person complained about the issue, Most external hires of management was related to someone and if they disliked you they would find reasons to terminate you. The Phoenix site was based off on favoritism. Great benefits, great coworkers, great snacks, and company outings.

The management is unprofessional and the environment is toxic. I personally witnessed the director of operations making his support staff cry and generally acting like a bully on multiple occasions. There is literally no communication, only draconian rules that must be followed without question. They completely disregard their own policies and procedures whenever it suits their needs. I would encourage anyone who is serious about further development of their career to look elsewhere.

Top Job Titles	Average Salary
Software engineer 3 salaries reported	$146,667 per year
Senior software engineer 3 salaries reported	$151,667 per year
Customer service representative 4 salaries reported	$20.25 per hour
Operations associate 3 salaries reported	$23.33 per hour

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