teller

bank clerk

credit analyst

personal banker

banking specialist

Prosperity Bank

Working for any bank will grant you extensive knowledge that you will benefit from even outside of the workplace. Prosperity is not a bad place to be, but I noticed early on that different branches can almost seem like entirely different worlds. I worked for the largest branch in the area, the one which had the most business as well. The environment was entirely different and the workload as well. Anyone who doesn't work off of commission receives no more compensation or pay than our peers who work at other branches, even though our individual workload consisted of sometimes double the amount of theirs. The experience is good, and I never complained.. Having worked at several branches I can tell you that the smaller branches offer a less stressful, slower paced work day. Staying busy is good for some people but taking on more than you can handle can lead to mistakes regardless of the job or position within the bank. If you're thinking about working for Prosperity I would recommend it, but choose carefully at which location you want to be. Management has a lot to do with the work experience as well, but I can say confidently that enjoyed being around my fellow co workers (and superiors) and felt like I was part of a team/family. I never asked for much time off, but had I needed to they were very flexible with the matter. Of course, that is only if you had good reason to be out of the office. Most Prosperity bank facilities are new or renovated and felt like a great business setting. Full time employees will receive benefits, vacation time accrued each year, as well as eight hours sick time awarded each month. Pay period was every two weeks.

I was a part time/ Full time teller for a while this past year, this was not my first job but my first time in a bank setting, fyi I have always been a lead or supervisor and can say that I am used to heavy work loads so don’t take what I say with a grain of salt, I am not lazy. I have no problem working and or learning I actually enjoy it. At first I thought that since I had an “entry” level job, the training was just mediocre because I was not “important” so to speak. But came to find out that the training for everyone is mediocre. You are expected to know everything and when you don’t, good luck getting someone to help you. You have webinars but they’re useless and boring. Management is nonexistent, they either pretend to not know what you’re talking about and makes you call a different branch, or worse they’re just not there at all. The Equipment you get is from the late 80’s and you never get any upgrades. The rules in place are just plain petty and constantly change to fit your supervisors or management. The work hierarchy is a joke. Sick days are not possible at least in my Houston branch, we actually got punished for being sick, yet my manager was at work 3/5 days a week every week, while my supervisor got off early every other day or whenever he pleased. And it’s not just the branch I worked in, upper management is just as bad if not worse, they don’t care for their employees or company. If a teller requests to get a day off, wether a permanent schedule change or just something temporary, even if it’s for school, you’re going to be out in a bad light and will be forced to take on a lot more work because of that. A branch also had a covid outbreak and nobody is getting compensated, you’re forced to use sick days, then vacation days and then you’re on your own, so there’s also that. This bank just needs to be bought already.

I went through training (a lot of pages, too much to retain for anyone).Majority of their training was hands on, which I love but I was told not to cash a check  from another institution if the person cashing the check did not have a checking account with us. I was told if they did have an account with us, to write their account number on the back of the check, under their name. Come to find out, after cashing such a check for someone that the person cashing a check had to have enough money to cover that check in the case that the check were to bounce, in my case, it was fraudulent. I had to wait several days ( a week, to find out what was going to happen, with my job while they investigated ) All this began on a Tues. and the following Tues. I was fired. Before they told me that the person who brought this check into our bank had brought the money back ,  I told them I would be willing to pay back the amount lost , because I wanted to do the right thing, and I really loved my job, I would, each paycheck have deducted a certain amount until the amount was recovered. That was when they told me that the person brought the money back. I was relieved  but it was too late, I was already let go.  I really wish someone would have given me that information, like they did with writing the account number on the back of the check if they had an account with Prosperity before cashing. They said that it was in my Teller's book, which it was, but they told me the other info, why not that part?  This mistake would never have happened. I believe that when one door closes another opens. I pray someone will give me the opportunity to work for them. I am ready and willing. I have no ill feelings towards Prosperity Bank and I'm not boasting, but I truly believe they lost a very loyal and hard working employee the day they let me go.

A typical day would be getting settled at my desk. Setting my phone up for the day and checking messages. Checking the Outlook calender and day planner for appointments and work meetings. I would then check in with my manager see if they needed anything extra for me to do. We would then have a branch start of the day meeting to make sure everyone was on track. The tellers are very important to my job and how I execute it. I would then start my day. Open accounts IE checking, savings,IRA and CD's. I would also cross sell while doing so. With business I had many opportunities to sell Paychex, First Data (merchant services) ACH from their own business. They would be able to do their own wires. I would also be able to profile and see if anyone needed loans etc. I am one to follow up. I would do a 2x2x2. A thank you card, a two week follow up and a two month follow up. I want to keep my customers and keep them happy. That could tie into the hardest and the most enjoyable part of my job. I adore customer service and actually relating to my customers. Keeping them happy is Hard but Very satisfying. I had great co-workers at Prosperity. It really was a Hometown bank. Like I said it was a great stepping stone and I am ready to be able to grow. Management changed a bit while I was there. I learned a lot while I was there. I took my AIB certification for Personal Banker and I paid for it myself and took it on my own time. I learned to work with so many different personalities which is very good. Not everyone is alike and not everyone can get along. You just take the best from everyone and make a good team.

I barely made my 90 day mark at Prosperity before they had let me go. The job itself was fun, quick paced, and challenging. But I quickly became extremely uncomfortable with asking questions amongst my training due to it to being met up with constant criticizing and hostile attitudes. My supervisor always told me I lacked confidence, even though she’d only work with me maybe 2 hours out of the 4-6 depending on my shift. The lobby Manager that hired me was really sweet but she was there for training and I immediately could see the true colors of the other employees come out whenever she wasn’t present. I’ll admit I struggled on some aspects of the job, but with having no banking experience I was bound to struggle and I didn’t feel like I was given a fair chance considering the continuous hostility I received from my coworkers. I had a friend that worked at Prosperity who encountered similar issues. The training was strange to me considering I had to basically look over the shoulder of my coworkers to get an idea of how transactions worked. The other new girl was the only one who went out of her way to show me how the transactions were done. I was always told that I was gonna work out of my supervisor’s drawer with her supervision but that never happened. I just truly felt like they gave me one look and made their judgment on me before I had an actual chance to prove myself. Maybe the place just wasn’t for me personally but if you’re interested in banking I suggest trying others out before considering this one.

When working for Prosperity Bank I worked multiple locations had the opportunity to work with different managers. Since Prosperity Bank is a growing bank and buys out smaller banks management is different and not all policies and procedures are handled the same. It is a very easy system if you are Teller. New Account Reps will be faced with complex systems just to open accounts. Prosperity Bank you have to answer phone calls for there is no call center. Luckily there is a support center who are always available to answer any questions on most banking subjects which this support center is for associates only. Cash balancing for tellers is fairly simple you do work with an old printer that records/prints every transaction on a roll of tape which at the end of the day you have to roll the tape up (neatly) and put it with your end of day work. They do offer Christmas Bonus which is pretty nice they don't directly tell you until they are about to direct deposit it into your account usually on X-Mas Eve. Very diverse staff, very friendly working environment, scheduling is awesome latest you can work is 6pm so if you are a student the hours are flexible and most managers will work around your school schedule. When faced with challenges managers are good about stepping up and supporting employees in a difficult situation. Overall good company pay is NOT Competitive they don't pay much teller average with all raises will max at $12 hourly. New Account Reps about $12-$16 depending on experience.

Opening and/or closing officer with typical day to day bank operations...e.i posting transactions,customer interaction including problem solving,balanced ATM/vault,audits.Early on I learn to make decisions and own up to mistakes. I was fortunate enough to work in the branch where upper mgmt. off iced along with top producing lenders. Some days were extremely stressful,but I discovered what I had in me...the ability to roll w/the flow,prioritize and do whatever it took to get the job done. Mgmt. was accessible,,,no divas(ons) there. I also learned how to coach/develop staff based on personality types and ability. I learned to' see' them. We had open communication. No one is above the law.Because I tend to have a high work ethic, the hardest part of my job was balancing job/life. Excellence is my mantra and sometimes family suffered because of the early morning /late evening hrs. Overall,I enjoyed my time there...the employees throughout banking system,some coworkers,new challenges learned that made me more valuable,but also rising through the humbling experiences. I was free to be me in all my glory and shame. But we all learned to co-exist as a family. After almost 30 years in my 'promise' land(which has been a blessing) I now challenge myself at my age to pursue other potential in me. It is NEVER too late to realize something about you .

I’ve worked for prosperity bank 2 times. I resigned the first time because a manger harassed me and ended up stalking me at another bank after I left. I came back to work for a different location because the manager personally asked me to help them out because they needed a strong employee. I noticed they treated one employee like a god and let her get away with whatever she wanted, despite the countless customer and employee complaints against her. When I would bring it up they would brush it off saying “that’s just her” and writing me up for causing conflict. After almost a year of service to them, I announced my pregnancy only to be terminated with the excuse that me and the other employee “couldn’t work together”. When in reality I had asked for her help at a time I was overwhelmed and she refused. They of course took her side. Did I mention I was the only African American teller to be hired at that bank in probably 10 years? They are blatantly discriminating, but nothing will ever be done about it, because Texas is “at will”. 
That being said, if you come to work for this company, they expect you to keep your head down and look the other way when they break the rules. If you’re a moral person, this place isn’t for you. It’s full of corrupt monsters.

Having worked at Prosperity Bank I have developed expertise in the following fields:
- Due to the high dollar accounts held with Prosperity, I have further improved my knowledge and skill of working in a fast-paced environment. Being in charge of efficiently counting large amounts of currency,making sure all customers needs / expectations are met and completed in an ideal amount of time were major tasks.
- Daily face to face / telephone customer interaction increased my customer service skills. 
- Being up to date on computer knowledge due to having worked on numerous banking projects.
-  Improved additional team performance. 

The most difficult part of this position was being pressed for time and having to meet the nail biting dead lines. Although the tasks were difficult at times, with team work and dedication all responsibilities were accurately accomplished on time.


The most enjoyable part of this position was making unforgettable relationships with both co-workers and customers. 

Overall, my experience with working at Prosperity Bank was highly beneficial and unforgettable. I attained an abundance of new knowledge and skills in which I hope to use to further not only myself but also the company that i aspire to work for.

The pay was less than mediocre, and I believe they didn't payout all my vacation time I had when I quit. Oh and if you like spending time with your family during holidays work elsewhere. No vacations in December or January (Company Policy). The health-care is horrible, they are so concerned with the bottom line they could care less. (wouldn't buy a new fax machine if it broke, just dig one out of storage from '82) Their 401(k) plan is amazing, it's just too bad no one makes enough to be able to pay into it.

I started working with prosperity as an overqualified teller (get your foot in somewhere). I was stuck as a teller the entire 1.5 years of employment. Even though I expressed I had a goal of getting into the lending industry, management decided they got to decide my career development and restricted me to retail banking. No other options. When opportunities did arise they usually hired outside the bank to get someone with more experience (or that kid that knows this guy on the board). What do they think about what they give their own employess?

I believe banking is a great industry and being a teller is a great way to start. There are too many banks to work for that give you more opportunities in and outside the bank.

Top Job Titles	Average Salary
Teller 9 salaries reported	$14.11 per hour
Bank clerk 3 salaries reported	$13.92 per hour
Credit analyst 4 salaries reported	$66,250 per year
Personal banker 3 salaries reported	$45,000 per year
Banking specialist 4 salaries reported	$15.00 per hour

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