security officer

safety director

dispatcher

law enforcement officer

guard

Protos Security

The day-to-day work is manageable, and I feel that my department supports a healthy work/life balance. However, this doesn't seem to be consistent across all departments.

The company culture feels outdated, with a noticeable emphasis on forced positivity. There are no visible DEI (Diversity, Equity, and Inclusion) initiatives, and senior leadership lacks diversity. The approach to in-person and hybrid work varies by team, with some offering flexibility while others have more stricter in-person requirements. There is also a lack of office culture as several employees are only in a few days per week. 

The benefits are adequate. Health insurance is available after a probationary period-while the coverage isn’t exceptional, it’s better than having no option. The company offers a reasonable amount of PTO, which can be used for vacation, sick, or personal time. However, there are very few company holidays. Employees are expected to work on days like Christmas Eve, MLK Jr. Day, Presidents' Day, Juneteenth, Indigenous Peoples' Day, and Veterans Day unless they use their PTO. Staff do not receive holiday pay for working these days. While some people are able to fully disconnect during time off, others feel pressure to stay plugged in and check emails or messages.

Salaries are definitely under market and low for the high cost of living ares that the office is located in. Staff receive an annual bonus of around 10% of their salary, which is a nice perk, but it doesn’t always make up for the lower base pay.  

There’s also a pretty strong divide between departments. Some people/departments are open to collaborating and trying new ways of working, but others push back and aren’t very flexible. Overall, communication across teams could use a lot of improvement. Upper level management feels out of touch with the day to day workings of the company. In some instances they value quantity over quality. 

When I worked at this company it was an awful time. All of their departments are badly managed and chaotic. Favoritism is rampant and they treat everyone else terribly who isn't in the inner circle. As a Dispatcher, that department was very badly managed and none of them knew what they were doing. Promoted people who didn't know much or nothing at all about the department, very rarely promoted people within who knew how everything worked. Never enough people because the turnover rate was through the roof because how things were. All of the people who did stay were doing two or more peoples work. The training was short and not well done, not enough to actually learn the job. When you actually start working your position they will expect you to start double training while doing your assigned job to learn another persons job to compensate for someone who is not there or doesn't want to do their full job. The work itself is extremely stressful and hurried. Most of the calls were angry or upset people who took it out on you during the phone call. They had poor equipment that was always breaking, no real IT support, sometimes no leadership on shifts. The desk they give you to work at is shared with the previous shift and side by side other people with no barrier. The desks were always nasty from the previous shift. The floor was disgusting, only had a cleaning crew come once a month. They will not offer to pay you enough for the amount of work they expect, almost no raises. At one point forcing people to work in the office during active construction of a room right beside the tiny room they had shoved everyone in while inhaling who knows what from the construction. Also you had to ask permission to go to the bathroom like you were a child. Overall one of the worse places I have ever had the displeasure of working at.  

The day to day work life at Protos is incomparable to other call centers in the area, it a positive way. The culture radiates through the employees and there is true appreciation shown to employees daily, weekly, monthly, and annually. Each department takes the initiative to recognize their staff for notable work and management truly takes the time to show their gratitude for the entire service center. Management takes the time with each employee to find their individual goals for growth, be it within Protos or for future endeavors elsewhere. They show the interest and dedication to assist their employees with all areas of growth and development. This leads to internal promotions frequently. The Daleville Operations center provides a beautiful and comfortable work environment and atmosphere overall that will.  

There is also a HUGE PTO package, every employee comes in accruing 192 hours years, that is almost 5 weeks of PTO. Benefits are very competitive to other companies in the area. Management teams collaborate to provide food and fun events for the entire service center frequently. 

This is a company where the CEO and the like there of visit the service center on occasion - During this time, they take the time to talk with base level employees, sit with them in their position and get a feel of the ground work that is going into Protos for better understanding and vision. 

Protos has been a good place to work for me and I have worked here for 8 year and i started in Dispatch and then was promoted to  Accounts Payable.  Dispatch was a very fast paced environment but i enjoyed learning all the duties for that position.  My 7 years in accounting have been great and have loved growing with the company and working with the accounting team.  The management has always been supportive and encouraging to any issues or problem so they are resolved when brought to them.  It is a very fast paced position due to the volume of work we have everyday that needs to be completed each week so accuracy, multi tasking and urgency and detailed oriented is very important in this role along with being about to take constructive learning as mistakes will be made but learning from them is the key.  One of the things I have liked the most about being in accounts payable is dealing with the issues and problems of the vendor and there is usually alot but the satisfaction once it is resolved and the gratitude the vendor shows you in return once you have resolved the issue for them.  The other part i love of my job is working with the rest of the team and helping them with problems they have everyday and showing the support they need to succeed in their role.  Protos has felt like family from the day i started and always will.  If you work hard Protos will recognize your work and efforts and show you the appreciation back and you can be promoted to other positions.

I worked there a little over 2 years. This is not a great place to work at. The pay is no where near enough for the amount of work you do. You will get very late phone calls around 11 pm- 1 am about work issues that are seemingly easy to take care from dispatch, but they are not given the proper training and skills to address the issues on their own. In addition when you don’t answer the call you will get in trouble. There is no work-life balance at all. If you take a vacation you are expected to be available to work. The schedule says Monday-Friday but you will work weekends in most cases. There is little to no training. You will be expected to just get it and then when you fail it’s on you, no one else. Office politics is a big thing. You will not receive any support from management as they are in constant meetings and when they are available they will give you the run around on your questions as they don’t know the answer. There is no room to grow within the company people rarely get promoted. They refuse to promote within. There is also a lot of office drama. Management clearly has their favorite employees. You have to be careful around some of your coworkers as they will find ways to get you in trouble. None of the departments are ever on the same page, there is no cohesion or understanding between the departments on how the other one works, so you will constantly be working to resolve issues because of this.

I worked there about 2 years. When you start you will be given little to no actual training. Most people that work there have less than 2 years of experience. They have no retention throughout the company. You will quickly realize that management has their favorites. You must be careful around your coworkers as they will be quick to throw you under the bus. The work environment is very toxic. You will receive little to no support from management as they are always in meetings. They will also give you no solutions to ongoing issues they will give you run around answers. There is little to no room for growth at the company. They like to hire outside of the company before promoting anyone. Then wonder why everyone leaves for other jobs. The work/life balance is nonexistent. They expect you to be available at all times even when you are on PTO. They state that that you get holidays off but that is definitely not the case. You will be expected to work on holidays if the need arrives which is almost always a yes. You will also be working most weekends as well. The other departments you are expected to work with are rarely on the same page about anything there is no cohesion. Your main job ends up being fixing problems the other departments make because they are not trained properly either. You are completely underpaid and overworked for the work that you do. 

I have been with the company since 2019. It has underwent new management in 2021. In that time Dispatch has became a revolving door. Managers make up positions for their favorites with big raises to boot. More work is given to the hard workers with little gratitude, no advancement opportunities and no compensation. Training is nonexistent for the new hires. Some has tried to voice their concerns to HR regarding some managers being “too friendly” and asking young girls out for drinks after work. HR was investigating then coincidentally “left Protos for her next career opportunity”. Compliance has let vendors go without the proper insurance for years and now all of a sudden putting them as “Dormant” and on a “do not use” list and pulling work right out from under them with no communication.  Incident Reporting is struggling with those who can’t spell, although have spell check. Misspelled fragrance and had the report saying frankincense, making it difficult for others to figure out.  Vendor Relations Management and Compliance is suppose to work hand in hand, but when asking Vendor Relations for assistance in finding a new vendor they fight back and want to keep them, when Compliance says to remove them and you are caught in the middle and get reprimanded for not doing your job.  You do not get a break unless you are a smoker, then you get 3-10 min breaks plus your lunch break. 

as a former employee of Protos, I would never encourage somebody to work here. 
you typical day at work will consist of being yelled at by upper management or carrying the workload of three other employees who are behind.
the only thing i learned about my employment at this place is that i’m willing to take a lower pay for a better managed location.
management. mediocre at best. they are bullies. they openly talk badly about employees they do not favor with other employees, and if you disagree with them on any point- they will single you out on anything just to write you up. they have actively worked to issue write ups over minor mistakes made just so you do not have the ability to move up from your position. there is no room for growth because they are scared if presented the opportunity, you’ll grow far enough to replace them and do their job better than them.
speaking of, the only reason some people have their positions in the company is due to nepotism. 
the only culture at the workplace here is trauma-bonding with your co-workers over how horrible you are treated. the more you push back, the worse they are to you- and i would say it goes as far as pulling you into a “private” office, AKA a room that everyone can hear what goes on in, and taking turns degrading you and talking to you like you’re a five-year old getting in trouble. 
take the pay cut. don’t work here if you love yourself.

Emails, 3 meetings a day, lots of accounting adjustments. 
Managers talk a lot of wanting to promote within the department, but when you apply you get told you’re not ready, even after being there for over a year, but then are told to recommend any friends or family to apply.  If you have a lot of health issues management targets you and if you apply for FMLA, once approved, they find a different reason to fire you. Favoritism, and use the good people to train new employees and not promote them or pay them more. Poor training system in ALL departments. Accounting and Compliance you are told to ask lots of questions at first, after 3 weeks in, they reprimand you for asking questions then tell you to look through the poorly put together training documents, after 90 days you are let go as you aren’t a good fit for the company. If you are in a Salary position you earn 7 hours of PTO per paycheck. Salary position you must be available on nights, weekends, holidays and your PTO. If you are in an hourly position you earn 1 week paid vacation after 90 days. Depends on which department you are in for an Hourly position you will work nights, weekend and holidays. You are looked down upon if you apply for a position in another department and are told “I hope you don’t get it” by management. 

The only positives I can state for this company are its above average benefits and the fact that you can work remotely (only for some positions) . Besides that, it is all downhill from there. 

The management for Protos Security is lackluster, condescending, and unfair for the exception of one of the managers. Stay away from this company. 

Management chooses seniority over fairness and will screw you over if they do not like you. 

Going into more detail about management, I would sometimes get the impression that this a family ran business rather than a professional setting. One of the managers happens to be the father of a supervisor working for the company.

I don’t even know where to begin with this company. By far the worst company I have ever worked for and it’s not even close. 

Forced overtime and no breaks. Management is constantly just on you all day about everything, will micro-manage you from the time you clock in to the time you clock out. Extremely rude and unprofessional. 

You can do MUCH better than this company for work, honestly.Save yourself the time and look somewhere else.

Top Job Titles	Average Salary
Security officer 99 salaries reported	$18.66 per hour
Safety director 50 salaries reported	$27.82 per hour
Dispatcher 9 salaries reported	$16.44 per hour
Law enforcement officer 28 salaries reported	$34.38 per hour
Guard 27 salaries reported	$22.42 per hour

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