specialist

site lead

shift leader

transport manager

facilities technician

Providencia Group

The Providencia Group prides itself on their ability to receive contracts to serve the family reunification community. However, the organization project managers and program directors are solely concerned with the speed of clearing cases. Contracts awarded are determined by this speed which program managers constantly push and communicate during department meetings where little to any other valuable information is presented. The needs of the clients being served take a back seat to the organizations desire to be the number one leader is case completion as fast as possible. Leadership at this organization is unique because often times they promote from  case managers to assistant and senior leadership roles with little to no training procedures. At the assistant and senior leadership level there is a disparity between competent and incompetent individuals because some believe that their knowledge of ORR policies makes them an effective leader when in fact it is the opposite. 

This organization hires individuals under the pretense of caring for work/life balance with opportunities for remote work with the potential for travel when needed. While this remote work does create for a good life balance, the leaders in this organization often times use the potential for travel as a threat to comfort in an all too uniform manner. For example, they will tell you “when you got this job you agreed to TDY, so if we need you to travel, you will.” This type of hostile leadership takes away from that “work/life” balance they often preach. There is no overtime despite project managers stating if you have a call from a lead or PM on your off day you should be able to answer it. 

The company offers stable salary with unstable prospects to remain at work. They often furlough employees due to the changes in contract needs and then hire newly applying individuals rather than bringing back furloughed employees (often individuals with significant experience). Additionally, program managers are not understanding, they would have you feel cornered when providing new information rather than feeling like it’s a positive message being sent. One of the most incredible things was that an individual asked about annual performance reviews and compensation changes and the project manager laughed at her during a department meeting; he did not even answer her question. 

To start transparency is not a virtue the company has. It started with its hiring process. The description says full-time. But in reality it is a part-time position because they don’t cover benefits the first year. Even if the application you fill out is central, east, or west regions they will place you as they see fit. Changing time zones and adjusting to different regions is a main reason why someone chooses a specific application. Hourly rate employees wont have overtime even if the job requires working more hours and if you cant complete the task in the time they expect its on you for not finishing. The company also micromanages everything, will it is a good thing to have everything in order working with many moving pieces makes the job highly complex. The expectation of dropping everything in a personal life to go to a facility for 30 days with no mention on how many times that will happen in a yearly rate makes planning personal events difficult. Yes, they provide a two week notice but they dont say if its one, two, three or ten times in a year. If a simple answer could be provided like “we send employees twice or three times a year with a two month rotation to a facilities.” That would be great but they decide to not have any answers and just brush off the question with a simple “as needed” answer. Yet they make it seem like a bad thing to ask for days off, it is viewed as unacceptable behavior. Also with so many employees from other contract agencies pay rates are all over the place. Even though it is frowned upon to talk about pay wages one can simple figure out the simple disproportionate pay rates with a google search. Finally it doesn’t matter what you applied for they will adjust your position as they see fit. If you are considered a reunification specialist but they need case workers you will be working a case workers position having a different work load. At the end of the day you cant expect anything from them but they will expect everything from you. 

Working at TPG was one of the most stressful experiences of my career—not because of the job itself, but because of the environment surrounding it.

There’s a high level of pressure, but very little real support. Instead of being treated like a valued case manager, lead or senior, you’re often treated like a number. Every small mistake feels like it’s being watched—not to coach or develop you, but to find a reason to let you go.

🚩 Micromanagement
🚩 Favoritism
🚩 Weak, inconsistent leadership
🚩 Lack of support
🚩 High stress, low trust
🚩 A culture of fear, not growth

It creates a place where people are constantly on edge, second-guessing themselves, and eventually—walking away. And it’s not the role or the work pushing them out. It’s the environment, the lack of psychological safety, and the feeling that you’re disposable.

Great people don’t leave great companies—they leave poor leadership.

If TPG wants to keep its best people, leadership needs to shift from control and criticism to trust and support.
Until that happens, the cycle of burnout and turnover will continue.

The worst work environment ever been, No cares for the employees, They are a subcontractor working for a permanent shelter u others, they offer to take out the youth in less time running over the CM to get it done, Just because this is what they offer to get the contract, It's a hates company, works as a free zone( Zona franca) just cares in taking the product out, Time management, people can't not even use the bathroom, they control all, if employees says something it is used against the one who speaks like if employees were inmates on jail, The meetings are just to say negative things, Upper management selfish, indolent

I had a very frustrating experience working with this company. The level of disorganization was unbelievable, making daily operations chaotic and stressful. There was a lack of communication, and it was clear that management had little regard for employee well-being.

One of the most disappointing aspects was that the company offers Part-Time jobs on a need basis, then they told you you need to be available as a full time job, after two weeks of training they give you the schedule for 40 hours a week, no leave days, you can go to the doctor during works hours. They change your schedule almost every week. This shows a lack of respect and fairness toward employees, leaving many of us feeling undervalued. 

Overall, this company does not prioritize its employees or their needs, and it’s not a place I would recommend for anyone looking for a stable or respectful work environment. Avoid if possible.



During the pandemic, this job was fine. Once the pandemic ended, they would change me from one role to another, usually with little time in between notifications. Worse part is that you encounter managers with little to no experience at all. You are expected to be in front of the computer all day long, regardless if you have cases assigned or not. You need to be moving your mouse and keyboard in order for them to see “you are working”.  This job helped me provide for my family for a few years; I rarely took time off and when I decided to use my one week of vacation (the leave was approved by supervisor and everything) they let me go right after coming back from it. When they say is “at will”, they really mean it. I would not recommend to work for such Company with so little work ethics.

During the pandemic, this job was fine. Once the pandemic ended, they would change me from one role to another, usually with little time in between notifications. Worse part is that you encounter managers with little to no experience at all. You are expected to be in front of the computer all day long, regardless if you have cases assigned or not. You need to be moving your mouse and keyboard in order for them to see “you are working”. This job helped me provide for my family for a few years; I rarely took time off and when I decided to use my one week of vacation (the leave was approved by supervisor and everything) they let me go right after coming back from it. When they say is “at will”, they really mean it. I would not recommend to work for such Company with so little work ethics.

Since starting at the company I've noticed that this is not your typical company or work environment.  Honestly I can say they do not stand for toxicity in the workplace and I hope they continue on with this stance. No bad seeds or bad attitudes here. Every one understands there mission and and greater purpose. If you aren't on board with this then you aren't a good fit. 

During my time with the company the case load was manageable. I will say you are constantly being moved from one shelter to another with very to little notice which becomes a problem when your work schedule is completely changed including your times to clock in and out of work. I was lucky enough to get very good superiors during my time with the company. The pay is not worth the amount of work you are expected to complete and the raises you receive are extremely low and HR will give you a generic response  if you question them about it. The company was so great a the beginning of 2021 but their loyalty and compassion for their employees has deteriorated. 

Your schedule will not be set unless you become salary which even then is another thing. As a part time/full time hire your schedule is subject to change by days and times. The ORR culture is very demanding at times it feels TPG pushes more pressure too that doesn't help with cases.  Other stakeholders are additional people who will be involved that you will have to deal with if working with reunification. The people are generally nice and helpful but management and the company itself is not the best. Be careful. The fact that it's remote is what I think has many people staying but there are some offices nationwide where you are asked to come in. 

Top Job Titles	Average Salary
Specialist 4 salaries reported	$24.00 per hour
Site lead 4 salaries reported	$83,200 per year
Shift leader 6 salaries reported	$22.00 per hour
Transport manager 2 salaries reported	$83,200 per year
Facilities technician 2 salaries reported	$22.00 per hour

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