business analyst

contact tracer

consultant

intern

instructor

Public Consulting Group

Hired by family members and get paid from Public Partnership. I do what is required by the family members and client themselves. What I enjoy the most is I only work with the family and I get to know my individual personally. I don't have to feel rushed doing my job like one would if they worked in a nursing home atmosphere. My last client recently passed away, I was with her for 5 years between 2 separate companies and she felt like she became part of my family (like she was an adoptive grandmother). I got to know her and her family personally. I got to feel good about myself and my job performance. I would wake her in the mornings, assist in completing her activities of daily living, get breakfast, on nice days we would go outside and walk around her house and admire the beautiful rose bushes. If needed I would attend doctor appointments and go on outings with my client and her family. It was nice as it was a home atmosphere and I was one of the family doing whatever the client wanted to do. The only downfall about the job is when she passed I lost my job with Public Partnership and I have to go out and look for another client. My profile is still out on the Public Partnership website so other clients can review it and they can contact me personally for an interview. This job is not like a company job where the company finds someone new for you to work with. You have to wait for someone who needs the help to contact you. The company did not pay vacation time or sick time. They recently started to pay overtime but there were times where I had to wait weeks till I got paid for it as it had to go through the government hands as that is who runs Public Partnership. I put up with getting paid late as I enjoyed working with my client and their family to much to give up my job. Seeing my client happy was all that mattered to me since I did have two other stable jobs bringing in income

PCG claims to foster  a collaborative environment among their employees, but that is the exact opposite. Clarifying questions are met with passive aggressive responses and, in some cases, direct retaliation in the form of performance reviews,etc. There are very few development opportunities for newly hired staff, if you don’t know absolutely everything about your job, which you won’t, then you’ll have a difficult journey. Senior staff seem to spend most of their time searching for the mistakes of others rather than trying to improve communication and collaboration. Additionally, senior staff seem to be concerned about their own perception rather than the health of the team. They would benefit from taking the same onboarding courses about teamwork and communication that newly hired employees are required to take. Accountability is important, but outright intimidation won’t help efficiency or transparency. As a result there was a mindset that each individual employee was on an island, and therefore there were no measures in place to double check work before it was submitted to clients. This led to communication issues and mistakes that ended up making the company look incompetent in front of clients (although individual employees would be blamed instead). Lack of efficiency stems from a number of places. For example , lower level staff were often assigned to spend whole days scanning outdated documents to the detriment of their primary work despite the fact that there were secretarial staff that could have devoted their time to such tasks. The  company’s individualistic mindset, lack of accountability among senior staff, poor culture, and lack of collaboration made it a confusing and unpleasant environment to work.

Covid-response in NYS temp team. Great pay. Hrs capped at 40. If you're good at independent work, and can learn and adjust quickly, it was a great temp gig.  But lay offs were brutally done, with very poor communication, and created emotional chaos in the team. Company undermined team work and team feelings, while constantly preaching how much they cared and how workers were "family." This initiative was pretty 
 much built from ground up in pandemic response, and strong indpenent workers were rewarded at first, but the company introduced work metrics over a year after job started, and used them in punitive ways, such as punishing employees for failing to clock in and out at exact times--despite never clearly communicating what steps to take to clock in and out properly.   Poor communication from company to workers. Overwhelmed, and inexperienced supervisors used workers to complain about how they were treated or overworked, but struggled to keep up with demands PCG put on them.  No one really knew what they were doing, job tasks changed constantly, and while supervisors tried to reward good employees, those who didn't pull their weight seemed to get away with it, and in the  end, the layoffs seemed to cut a lot of the top performers, while keeping those who had always secretly complained and often only did what was necessary to get by.  

It was interesting working for PPL.
They helped me advance my career in the learning aspect, I learned a great deal about the disabilities I was working with, and how to deal with each child and how different each child was. It was most definitely a learning experience. I am by far and away better for having worked for them, and now understand children both with and without disabilities better for having worked with them.
I did not have much interaction with my co-worker as our shifts did not over lap at all and I met them briefly, and for minutes at a time. But the interactions I did have were always pleasant and fun, and I could tell that my co-workers genuinely cared for the children we were providing for which always helped. My Supervisors were very understanding when issues arose and were usually pretty good about giving advice. 
The most difficult part about the job was not the children, but the parents and justifiably so, getting them to trust me around their children as they were very protective of them, again justly so. Sometimes they prohibited moving forward in both my own and their childrens' advancement which was unfair, but again they were usually doing their jobs as parents and it's difficult to let go, so I could not question their motives behind that.
I learned a lot in the way of patience and understanding, and different teaching techniques on how to get through to a child and how to better them. I also learned how to communicate better with parents both understanding ones and difficult ones, which will help me build better business relationships for the future.

TYPICAL DAY:
The job of a Consultant/Support Broker is to conduct home visits with people that get medicaid funds. A family member/friend can get paid for taking care of a disabled family member/friend on medicaid. The job of a Consultant/Support Broker is to manage those cases which are about 55 +cases a month. The position is salaried, often  you work 10 hours plus a day, five days a week sometimes more.
WHAT I LEARNED:
There are a lot of people suffering in this world and need help.
MANAGEMENT:
Management is toxic. Promotions and fairness depends on who you know or bow to. There are a lot of meetings which you must schedule your workload around. Management focuses on productivity and support is poor.
 WORKPLACE CULTURE
Work/life balance is not there. You have a caseload of 55+ every month. If you need to take a break/vacation you must do all your cases before or after. If you are sick or a cancellation occurs those cases still need to be completed, if not completed the case will be added to the next month. In addition to home visits the paper work is very heavy, there are tons of emails to tend to as well as training that you provide to the people you visit.
HARDEST PART OF THE JOB:
Some homes have rats, roaches, bed bugs and some homes are in very dangerous areas and you are exposed to the weather, hazards such as TB, COVID, Cigarettes, physical hard and household pets some of which have bitten staff. The position is not your typical 9 - 5.
ENJOYABLE PART OF THE JOB:
You are helping those in need stay in their homes.


This company will give you as ton of B S.  I first received paperwork in Dec 2013 to be my mom's direct care worker.  Public partnerships claims they never received the paperwork.  Fine one slip up possibly not their fault.  Then they have us go to Philly and meet with a person to refill out the paperwork saying that it would go through easier.  Fine then we get a call saying that the wrong dates were on the forms so we had to resubmit some of the forms (only the ones with the wrong dates).  A few days later we called and they say they never received the paperwork so we had to resubmit it.  Then when everything finally goes through and it comes time for pay day I look at my bank account (because through all the paperwork I also set up direct deposit) and low and behold no paycheck in the bank.  So I call up to find out where the check is and I find out they never received the paperwork for direct deposit and I would have to resubmit it and added bonus it would take 2 to 3 paychecks to correct.  Well now I'm more than annoyed because this company is making money of the paycheck while it is being mailed to me.  So in short if you want to be messed around with go to this company you will be vary happy but otherwise try to find another option.

My typical day was upon what the other person needs that I worked for. I also if they have to go some where. The person I work with goes to the doc every Tuesday. On everyday, but Tuesday I would work for 8:00am until 1:00pm. On Tuesdays I would work from 8:00am until 12:00pm. The first thing I would do is make sure the person is up, then start breakfast, after breakfast, on Tuesday I give the person a shower, any other day, I would start cleaning. Frist I clean the bathrooms, then the leaving room, then the kitchen. I would clean until she is ready for either a shower or lunch. After we do the one, we do the next, if I stop cleaning to do the shower after her shower, I will make lunch, or if I make lunch after lunch she will have a shower. After a shower I had to flash the person's line. After lunch and shower I would clean up the kitchen from lunch, and see what the person what's me to start for dinner. After dinner is started it's about time to go, because I live close by the person I worked for I would come back sometime between 8:00pm and 9:00pm to flash the line again, the line was to be flash two times a day, but when I had to go something else, so I wasn't able to do it, I had to see if someone else can, because the person isn't to touch the line, do to the infection.That was my typical day when I did home heath care for PPL.

Working as a Customer Service Representative at PCG was a valuable experience that allowed me to develop my communication and problem-solving skills. The company provided a supportive environment with comprehensive training, which prepared me well to handle customer inquiries effectively and professionally.

One of the highlights of the role was the emphasis on teamwork and collaboration. The support from colleagues and supervisors made it easier to navigate challenging situations and ensure customer satisfaction. Additionally, PCG’s focus on continuous improvement meant that there were always opportunities to enhance my skills through ongoing training and feedback sessions.

The work was dynamic, and no two days were the same, which kept the job interesting. However, the fast-paced nature of the role could be demanding at times, requiring strong time-management skills and resilience. Despite the challenges, the sense of accomplishment from resolving customer issues and the positive interactions with customers made the experience rewarding.

Overall, my time at PCG as a CSR was instrumental in honing my customer service abilities and understanding the importance of empathy and efficiency in delivering high-quality service.

PCG never did make a good first impression. In fact, they never even tried. it would laughable if it weren't true. One cannot make these things up. They treat you as though you are a child. In other words, respect is lacking. Quite vile individuals, in face. Moreover, I am shocked by their lack of professionalism and ability to make sound decisions when it comes to managing employees. I have witnessed severe bullying by management. If it were against the law to be a horrible corporation, I would call the police and submit a report. Do not trust anything they say. It's a job. That's all. Forget being valued. You are a number and easily replaced. Worst experience of my life. I would also add that I would never wish for anyone I loved or cared about work for this organization. If you have thick skin and don't mind being mistreated, you'll last for a little while BUT WATCH YOUR BACK ALWAYS. They will find the smallest things. Turnover is tremendous. Don't say I didn't warn you. I'm sorry but I just could not lay my head down at night without making sure that my voice is heard. Be careful who you trust. I promise that I am telling you the truth. LAST RESORT JOB ONLY. 

When I work for parents who are partnered with Public Partnerships, I go to their house and help the kids with their daily activities as well as playing with them. I have learned how to help people better that can't do a lot for themselves or are not able to communicate very well, and that you can't rush you have to be very patient when working with them other wise they sense your frustrated so then they become upset. The management with Public Partnerships varies with the parents you for some just like for you to call and check in with them and other parents don't worry about anything until you leave. Typically I work by myself the only other people that would be considered as my co-workers is the parents but I enjoy working with the parents, they are typically laid back and like to take the kids out of the house and do fun activities so it makes it enjoyable working with them. The hardest part of the job is when one of the kids get frustrated and your not sure why but your trying to work with them or help them do something and it doesn't seem like what your doing is helping. The most enjoyable part of the job is just being able to play and have fun with the kids. 

Top Job Titles	Average Salary
Business analyst 6 salaries reported	$59,750 per year
Contact tracer 9 salaries reported	$26.28 per hour
Consultant 4 salaries reported	$81,375 per year
Intern 5 salaries reported	$21.80 per hour
Instructor 15 salaries reported	$19.47 per hour

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