inside sales representative

sales account manager

customer service representative

editor

sales trainer

Publishing Concepts

As an inside sales associate at PCI, I would typically take anywhere from 40 to 60 inbound calls a day, walk the caller through the details of the project and their listing, update records, and close the call with an assumptive sales pitch. If inbound call volume drops, the VOIP phone system starts outbound dialing on other marketing campaigns, and I would go through the same process with each outbound call.

I came to PCI with no call center or sales experience so I actually learned a lot as an inside sales associate. How to turn bad calls around. How to use my pitch, pace, and tone to connect with the caller, build value, and establish urgency. 

Management is excellent, probably one of the best things about working here! Managers and team leads are always available and willing to help you. They actively work with you on your calls to help hit all your performance goals and regularly check in to see if you need specific help or coaching. 

The Culture at PCI is awesome. There are often fun things going on around the office--events, snacks, celebrations, competitions etc.--and the company is really good at fostering a supportive work environment. 

The hardest part of the job is the grind of phoning, of having to have the same conversation over and over every day. Obviously there are grumpy or even mean people that you get on the phone that can bring you down, but the challenge really lies in giving that high level, engaging performance on every call without burning out before your shift ends. 

The most enjoyable parts of the job for me were the pay, the benefits, and the work/life balance. If you have the stamina and skill, the commission bonuses can double your paychecks regularly. There is always overtime available so you can pad your wallet when you need to. I have health, life, dental, and optical insurance and they match my 401k. Work/life balance for me is just that when I go home I don't need to bring work with me. Once the headset is off, it's over. You can schedule time off when you need it, if you miss a day no big deal as long as you talk to your manager, the company is very understanding and respectful of your life outside work.

Very cult-like atmosphere. 

They hire you with different expectations than reality. The culture they sell you on is a charade. The longer you are there, the more and more evident that becomes. If you are doing well at your job, you will get another look at how they don't live by the values they preach daily.

-They boast about hiring from within and yet, the majority of managers and leaders are hired from outside the company and its hard to move up into other departments even when you do all the right things and prove you're qualified.
-They set goals to be the Top Place to Work and a Fortune 100 company yet try to sway people to answer surveys in their favor.
-They say they want to have a strong culture, full of inclusion and diversity yet the only efforts they make in doing that are during survey time.
-They make their inside sales teams take a story course led by an outside company that is supposed to make them better story capturers but in reality, it's a deep dive into the personal lives of their employees. It was extremely uncomfortable. They make employees share a traumatic life experience with the rest of their coworkers publicly.




When first joining the company, everything seemed great and like it was a perfect fit. Unfortunately, this feeling was fleeting. The company has changed drastically in terms of management, causing the higher ups to lose focus on the quality of work we need to produce in order to maintain clients. Quality was traded out for speed/quantity, and when a negative comment is made by our clients about this, the blame was quickly passed down to the bottom person on the totem pole. When it was brought to managements attention that these changes in process were effecting the work produced, we were told to get over it and get with the new program. This makes it extremely difficult to see value and pride in what we are doing. The overall company culture is not bad, but it leaves a lot left to be desired. For a "fully-remote" company, they host a LOT of events in-person only and exclude those who are not capable of travel or choose not to travel. Great short term job plan, but would not recommend for long-term, as burnout and stress will build up.

First and foremost the whole best place to work in dfw prize they hold so dearly was 3-4 years ago, not this year or even the last two years...3-4 years ago and why they advertise it like it was a recent award is just a fraction of the farse that is this company. No direct deposit... yes in 2018 they are still passing out paper checks. Ask upper management as to why this is they have no idea, ask the powers at be and they give you 50 different answers that make zero to no sense. Looking to find a career? Not the place for you, your career ceiling is higher sitting in your car than it is here. Ineptitude was a a word I used often as well while working here to describe individuals in high positions whom were clueless as to the full on responsibilities of their roles. This was one of the worst work cultures ive been apart of as well,coworkers most of the time didn't know a stranger on the street from someone they sat and worked next to for 5 months. This place could be something if the powers at be were focused on revolutionizing the company to bring into the future, for Petes sake in 5 years do you really think people want to buy a school phone book( basically what the product is) and  apparel they can't see before they buy?

a typical day at work: It's like a Lottery the sales ratio is very slim and they continue to push you to beg the clients NO MATTER what their circumstances are in which makes the typical day at work VERY CRINGE.

What you believe you learned, ABSOLUTELY NOTHING. They want you to read a robotic script that does not change hardly and is oxygen-depriving to lengthy amounts. They want you to your morals on how you operate. 

Management: I don't trust a word management says.  They will proclaim their tenure at the company and say I did this this way and that way and guarantee if you do it you will be successful. My thought is: What works for you may not work for me.

the hardest part of the job- None stop begging no matter what the client has going on, during the time of the month, hardships, or loss in the family

the most enjoyable part of the job- HA I haven't seen a enjoyable part yet to be honest other than that bribe you to make sales to do raffles for VTO, cheap wish.com like prizes. 

Dont let them brainwash you to thinking you are the best fit for the company, because they over hype the game with so called "structure"

What is the best part of working at the company?
values they speak about, some flexibility, leading with kindness is win for PCI. Training is fun and interactive.

What is the most stressful part about working at the company?
The ups and downs of clients, constant rejection...85% no's ....you need to get that 15% and that can be a struggle. When calls are slow, and they  give you VTO, you  wonder if it will continue. Lay offs can occur. It happened in 2023 and 2024. The product is a leisure item, not a MUST HAVE.  If you don't like rejection, hang ups, yelling, this is not for you.  However, if you can confidently paint the picture of the product to the customer, you can strive for that 15% you need. Being flexible is also a MUST!

What is the work environment and culture like at the company?
Positive, always learning for the most part.  

What is a typical day like for you at the company?
sitting, talking on the phone, various customers who get a post card or email to call in and sometimes they just think it's to update their information, which it is. They sometimes get upset when you offer them to opportunity to purchase and the cost is $500, lol... go figure, they become very defensive.  I get it.  Don't take it personal.

I do not recommend working here. 
I experienced disorganized management. 
In the phones you will talk nonstop and read the same script over and over. 
In editing— well, the department is gone and all but select few were replaced with AI tech. Lay offs happen without warning even though they spent money on other nonessentials. Then they have damage control meetings once people get fired to assure current employees they are safe, it’s a PR lie. And they pretend to take criticism but they don’t follow through since they keep doing the same thing over again. 
They claim to be not like the big companies, which is an odd gimmick because they are a business— they need to profit. They’re just like other companies, so don’t fall for that. 
Also sales practices are very questionable. Very pushy to our elderly and veterans. 
You get in trouble if you don’t pitch your sales even if the situation is sensitive, such as people grieving their loved ones or having illnesses. This is not the best economy to be pushing $500 dollar directories or “stories” and shirts so I mean. Good luck. 


PCI is a company that truly stands on the values they push. They're very accommodating by giving agents the  option to work remote or in office. While trying to adjust in the sales role, I was able to try a few different shifts to see what worked best for me. Overall I left the company because the sales role was extremely redundant (They do tell you this before you start). I personally couldn't take having the same conversations with not only callers but my co-workers. Day in and day out the only conversations we had were about the job itself. Overall everyone is really nice, and very willing to help you, but I felt like my manager could have given me more constructive criticism then what was given. As far as advancement it didn't seem as if there were many positions to advance to but the company is growing so who knows. Although there didn't seem to be many options, you can tell they don't have a problem promoting an individual but that individual has to deserve it.

What is the best part of working at the company?
There is not one single best part of working at PCI. Because there's many many phenomenal reasons. From the servitude leadership that hands down support and guide the team as well each individual. They donot want you to show up they want you to want to show up and they make that possible because they lead by example showing up for us every time. 

What is the most stressful part about working at the company?
Sometimes the in bound leads call vol can get insane. So there is the intense level of work for short periods

What is the work environment and culture like at the company?
Phenomenal!! There is a positive culture that is supportive and fun. They make it possible to love what you do while challenging you to continue getting better at getting better 

What is a typical day like for you at the company?
Each day is new opportunity to use the same method in new ways while speaking with new client's

Good:  Training was excellent, exceeded my expectations.  

Bad: the job itself is relatively boring and stressful.  People call in to update their info so they have no idea at the end,  there’s a sales pitch.  It’s an easy job, but honestly not very rewarding as you repeat the process 25-40 times a day.  The system makes Outbound  calls on slow times to those who haven’t called in yet and those are usually hang ups, or not pleasant people to speak to. You do this all day long.  Two 15 minute breaks isn’t enough time to “decompress”  from the phones before you go back on them again.  It’s back to back calls all day trying to give a “wow” experience to every caller and not only pitch the offers but make the sale on 1 of them is mentally exhausting and just plain stressful.  I have never had high anxiety until I started working here.   Honestly,  I hate going to work everyday. 

Top Job Titles	Average Salary
Inside sales representative 4 salaries reported	$58,500 per year
Sales account manager 9 salaries reported	$55,000 per year
Customer service representative 9 salaries reported	$31,200 per year
Editor 8 salaries reported	$19.88 per hour
Sales trainer 3 salaries reported	$55,000 per year

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