paramedic

emt-basic

emergency medical technician

operations manager

Puckett-Ems

Puckett EMS is owned by priority ambulance. Working for Puckett EMS in Austell you will usually run a mixture of 911, NET, and SCT calls if you are a paramedic staffed truck. They are allowed to hold you over 2 hours past your EOS time. typically, you run 6 or more calls in a 12-hour shift. Most of the shift you spend at the level one post because of the call volume one truck is all they are able to keep in service most days. 

My direct management is probably the best part of working here. I am on a first name basis with them and can go with them with just about any problem.

The workplace culture is lacking. I've noticed that there are definitely favorites you can tell by the way they are treated.

Wages are nothing to brag about. We get paid but not competitively compared to other EMS services. The insurance is overpriced and there is no 401K matching of any kind. They recently gave a pretty good raise but turned around a month later and took the raises away. 

If you do 911 on the Tennessee side, you’re expected to run 24hr shifts.  Expect to be busy during the day with your regular 911 calls and at night expect the hospitals to dump their ER and run IFT until end of shift on top of the 911.

If you work in the Chattanooga section, it’s a basically an extension of High School with the constant drama. 

Management is weak and seems to play favorites.  

Education they offer is good and the classes they offer are great for continuing education. 

If you’re getting into EMS, this place could be an okay jumping off point but it is not a long term spot.  The pay is decent, but they care more about bringing people in than they do trying to keep you.  

All that said, EMS is a rewarding job that is worth getting into.  The Valley and Catoosa both are great places to get experience as a new provider.  The Valley has longer transport times and allows you to see patient changes and actually manage them until the hospital.  You get some of that in Catoosa, but transport times for the most time are fairly short.  

I absolutely hated working here. If you don't kiss there BUTT they will run you in the ground.   Upper management does not care about you unless you kiss there BUTT which I would not do. There is so much that could be said about this place I've been in EMS along time and it's by far the worst place I've ever worked. They will absolutely run you in the ground you will be lucky if you get to eat and they get mad if you say no when they ask you to work overtime. There ambulances are always breaking down and don't make a suggestion or offer advice because you are a peasant to them.

I love working here. If you do a good job, management will leave you alone as they trust that you will come to them if you need them. they have your back as long as you are doing the right thing. I keep reading about people complaining about pay... Most are basics. Why would a company invest in you, if you don't invest in yourself? Puckett is known for our image, and we keep our ambulances clean and have all new equipment. Respect yourself, the patients and the company & you will go far.

Excellent setting to embark on an EMS career, with a management team that provides strong support. The extended shifts may pose a challenge, but having a reliable partner can help time fly by. Overall, the management is encouraging and appears to be improving. While there are still a few individuals in management motivated solely by financial gain and personal accolades, the majority genuinely value their staff.

What is the best part of working at the company?
Paycheck. And you get some EMS experience. 

What is the most stressful part about working at the company?
Management is all over the map. Puckett is part of the Priority Ambulance family and has an oppressive corporate atmosphere. 

What is the work environment and culture like at the company?
Run the call. You will hear those words often. 

What is a typical day like for you at the company?
Usually someone stressing that you Run the call.

Working in the field of EMS, Puckett has been one of the best for my goal of being with my family and only having one job. The IFT side in Chattanooga can be boring, but they restructured with paramedic intercepts a few years back and increased the emergency/911 side for IFT crews. There are lots of newer EMT's that come through the door and immediately want to go to a 911 truck, don't put in the effort to learn the basics first and leave. I was able to get my AEMT license through Puckett and work my normal hours. 

OK place to start for a brand new EMT/Medic but NOT a good place for a long term career. Very poorly managed w/ complete disregard for employee needs.

What is the best part of working at the company?
Family atmosphere for the most part 

What is the most stressful part about working at the company?
Poor management, constant SOP changes w/o notice, shifting expectations, good ol boy system. 

What is the work environment and culture like at the company?
Toxic, cliques, if you aren’t in a circle you’re basically forgotten about with no recognition. No repercussions for not meeting expectationsx

What is the best part of working at the company?
Follow the employee manual and never have a problem. Work hard and get rewarded. I’m here 14 years and love the job and the people I work with. Family without being family.

What is the most stressful part about working at the company?
Busy shifts.  It’s EMS. (Rewarding career.)

What is the work environment and culture like at the company?
Wonderful environment at my level of service.

What is a typical day like for you at the company?
A busy EMS  schedule. Moving from station to station constantly.

Top Job Titles	Average Salary
Paramedic 4 salaries reported	$75,000 per year
Emt-basic 1 salary reported	$26.70 per hour
Emergency medical technician 3 salaries reported	$18.92 per hour
Operations manager 1 salary reported	$16.00 per hour

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