crew member

team member

barista

night team member

general manager

Pulp Juice and Smoothie Bar

I began work at the Delaware pulp around 2021, and grew from there, I stayed for about 2 years and gained a lot of knowledge, made bonds with customers, and I learned a majority of the job. I opened and closed and was a key holder, as well as did drawer. I ended up leaving due to lack of pay and work place issues around October of 2023. I recently came back because the job I had was third shift and I needed day shift. The owners told me they would love to have me back and I could be an assistant manager for them. I was excited and promised a certain pay for my efforts after learning all my skills. Up until today I learned inventory, unloading truck, and training employees. I only lacked making the schedule because they didn’t want to teach me yet. I was getting a lower pay as a starting pay and they never increased it after learning these things for them. their approach at management was poor and they lose employees often. I thought they were good people but not great bosses. they took our chairs away when one person was bad with phone time, instead of speaking to people directly they punish everyone. they would out of the blue put things on me then get mad when I told them I needed communication about it first. I also made it possible for them to take a trip over the summer, and they never really thanked me for it. I know now they weren’t, because I had a falling out. I tried to express concerns with my owner and they did not take it well. They told me the job was easy and not a big deal. that I complain too much and have never helped them. That showing up for my shifts isn’t help. which I do a lot more than that for them, but ok. the owner was constantly texting me back and forth trying to disprove my feelings and telling me I’m not good at my job, and it really hurt me. I did a lot for them and I thought they appreciated it. I’ve never been in such a chaotic and mentally draining place. It’s weird because the job is quite easy they just turned it into somewhere no one wants to be. everyone there has complaints. They ended up telling me not to come in for any more shifts, due to me standing up for myself. They let everyone be late and get away with stuff in the workplace, but if I made one mistake it was huge. I don’t want anyone else to have to go through that, even though previous coworker friends of mine already have. and they still think they are in the right.

A typical day at work for me starts with coming in and opening the store at 7 a.m. Throughout the day I clean, help customers as they come in, which involves making smoothies, juices, and wraps. Once a week I check and order inventory and produce. Once every week I also make the schedule. I have learned a lot by working here, since it is such a small business, I've learned a lot of small business management qualities that I will carry with me to other future jobs. My co-workers are all high school students, which makes it hard to communicate with them on why some things are so important to get done. It's also nice that they are young, because I am still young as well. For some past employees that were older than me, it was harder for them to accept me being their manager. The hardest part of this job is being the only manager, the only person I have to turn to for a second opinion is the owner. That is also the best part of the job, though. The owner and I communicate very well and it's nice not having to go through two or three other people to speak to the owner.

Pulp in general is amazing to work at. The balance of being face-to-face customers and handling background tasks is the best if you want to get into the food industry early. Everything is great except the other people working and the management at the Broadview Heights location. The other girls are typically high school/fresh high school graduates, so there's always a time for childish drama and petty arguments. The manager is also the most aloof, most unprofessional owner of a branch I have ever seen. He was never present when there was serious matters happening in-store. He never replied to texts on time about scheduling, or any sort of time-sensitive problems.

Typical day was stressful and just overall terrible, I learned nothing, management was absolutely awful, the whole place should be shut down. The owners would micromanage everything and wouldn’t let the managers actually be managers, the workers they have are lazy and won’t do a single thing; you can’t even say anything without the owners basically firing you. As well as when I was fired they didn’t give a single reason why nor gave me an option to try and fix whatever I’ve done. The owners taped the juicer and will not fix any equipment, they don’t enforce the cleaning list, and they will not give you a break at all; no lunch either.

The smoothie bar is very laid back, slightly unprofessional, and lacks structure. There is no way the job would provide advancement. Minimum wage with little opportunity to make more money. Not many hours to work, no possibility of overtime. A typical day consisted of clocking in, but looked down upon if you clocked in early. Sanitizing counters or cleaning dishes, in between that, taking customers orders and making the smoothie(s) and handing the customer their order in less than 3 minutes and getting back to cleaning. Fast paced during the summer, usually dead during the winter months.

Very Fast paced environment, often there is no down time. You may be on your feet the entire shift, especially during the summer.  Most of the work that is done is very simple but there often is a lot to do in a short amount of time. It’s expected of you to finish your lists before you clock out. Meaning there may be times you have to stay over your scheduled shift to finish your list so that the next shift is ready to start properly.
Although, If each team works together well this doesn’t happen.

management was horrible, raises were nothing, boss at my specific location said "If you want to leave, leave. Everyone is replaceable" after being there for two years. Expected me to still want to work for them after getting cussed out and degraded when I asked them to watch how the majority of the workload was falling onto two people there including me, out of 15 employees. All employees were high-schoolers that ended up needing second jobs to fill the gap that the boss wouldn't. Boss would get passive aggressive and be upset when an employee quit or had less availability due to needing another job. 

What is the best part of working at the company?
The job wasn’t hard at all, once you knew what you were doing.

What is the most stressful part about working at the company?
Not being trained properly and having co-workers unwilling to train you or work with you.

What is the work environment and culture like at the company?
Stressful due to the lack of elasticity between employees and managers and just other employees.

What is a typical day like for you at the company?
Make smoothies, prep some fruit or veggies for wraps, clean up.

The owner was very hands off. Until recently, then he involved himself and family members. I think the store had better sales and environment before hand. 
Overall, the atmosphere and customers were great. Pay is never what is told. I asked for 44k a year and never reached it. Which is the reason I had to move on. The only way to make a certain pay is to work 50 hours. Which isn’t sustainable. Healthcare was provided. I got one bonus a year, a week of PTO per year, and had 4 pay raises. Which stayed with inflation. 

What is the best part of working at the company?
There is really nothing great about working for Pulp. Very bad management and owner is rude to employees. 

What is the most stressful part about working at the company?
The owner/management. They hire people and then they don't give them hours.  

What is the work environment and culture like at the company?
The work environment is very hostile/rude for no reason.

Top Job Titles	Average Salary
Crew member 5 salaries reported	$13.10 per hour
Team member 10 salaries reported	$13.11 per hour
Barista 3 salaries reported	$14.17 per hour
Night team member 4 salaries reported	$12.75 per hour
General manager 2 salaries reported	$47,000 per year

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