hvac technician

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customer service representative

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Punctual-Pros

I still have nightmares about my time here. I don’t remember a day I didn’t get in my car and sob from the comments managment made towards me. This work environment is beyond unprofessional.  

The pay scale vs the amount of work expected is also very off. 

I came in for mandatory overtime. Very tired. Didn’t make enough outbound calls and was terminated. 

There is something very off here and I would definitely advise those looking for a proper career to avoid this place at all costs.

I came to Punctual Pros after a sales career of 25 years on the road, and the desire to have a more stabile home life.
They were very understanding of who I was, and what I did, and helped me to adjust to an office setting instead of being on the road.
When I interviewed, I had explained to them what my expectations were, and they had assured me that would not be a problem.
It is 6 months later, and I can honestly say have exceeded my expectations.

Here at the Punctual Pros, there is a very strong emphasis on preserving a culture that promotes positive reinforcement. As one of our management team put it recently: "We dangle a carrot, we don't carry a stick." Hard work and dedication is recognized and valued in this organization. The management team is family-focused as well so that if something happens at home where you need to go, there is little to no push-back.

I started working at Punctual Pros in January of 2025, during the full interview process the job seemed very promising as I had previously came from a much larger HVAC call center. The stark difference between a mega company and Punctual Pros was quite refreshing. The team is very tight knit and works well together. The company processes are very clear and allow us to take care of the clients. I would recommend anyone in the customer service field to Punctual Pros

I've only been here a short time, but from the beginning they have made me feel like family.  They are very encouraging, and help you to succeed.  They are there to help you up when you make mistakes, and there to cheer you on when you have successes.  Its a laid back and fun atmosphere, with clear goals and rewards.  Plenty of opportunities to raise you income!  I wish I could have had this job long ago, but I am very grateful to be here now!

Bottom line, you get out of this company what you put in. The financial growth is never ending. All the training you will ever need to succeed. If you can’t make money here then your committing yourself enough. No trade is easy work, this company gives you any and all the tools and knowledge you will ever need to make a successful career in life.

My favorite part about this company is the people I work with. Even on days you may not be feeling your best, I can count on someone to still make me smile. There is no disconnect from our senior management and regular office staff in the workplace which is what I appreciate the most. 

For myself this job is way more than I ever imagined. I have found a family and coworkers who care and encourage me to do my best. I came here 'to answer phones' with no expation of much more. The leadership, guidance and training has helped me to become the best version of myself that I've ever seen. I look forward to my future in this growing company!

I’ve had a great experience working at this company. Leadership is supportive, communication is clear, and employees are genuinely valued. There’s a strong focus on teamwork, growth, and doing things the right way. It’s refreshing to work for an organization that truly cares about its people and its culture.

It is very exciting to see our company grow as much as it has in just the past year and a half. I couldn’t be happier working anywhere else! Five stars all the way around! 

Top Job Titles	Average Salary
Hvac technician 5 salaries reported	$97,000 per year
Hvac installer 3 salaries reported	$25.83 per hour
Plumber 4 salaries reported	$101,000 per year
Customer service representative 2 salaries reported	$19.00 per hour
Call center representative 3 salaries reported	$18.00 per hour

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