driver

concierge

logistics coordinator

handler

screener

PuppySpot

Puppyspot is an amazing place to work, but you need to invest your down time into educating yourself on different breeds now that everything is done remotely. If you are a new hire, do not be afraid to ask questions as there is a lot to know regarding breeds, regulations, health, etc. I had the advantage of being trained in the office and listening to experienced experts. 

My direct manager is kind of hands off once you are settled in, that may not be the case for new hires being that everything is now remote, but in my case and in my teammates case, our manager knows that we were trained well and lets us do our thing. There is no micromanaging or constant meetings with him. People often complain that the executives do not take our suggestions, but there is a right and wrong way to make suggestions. Our CEO has a round table discussion monthly and all are invited to participate, few do. We started doing a biweekly meeting with our direct manager to provide feedback, he listens, treats us like adults and levels with us about what we need to document and provide in order for him to pass it up the chain of command. Prior to Covid-19, there wasn't too much feedback needed, but we have had to experiment with different ideas in order to keep up with the fluid situation Covid-19 has created and the feedback is appreciated by management as long as it is submitted properly. 

The job security is great so long as you meet the required metrics for the position, which is not asking much. Getting out of training can be difficult because you are provided low intent and recycled leads while you are learning, but if you stick with it, work hard, and keep a positive attitude, you will make it. Once out of training it feels like a gold rush because now you're receiving high intent and fresh leads. 

The Benefits and Base pay is definitely a plus. The Commission structure is lacking though. If you sell a $10k puppy and its your only sale of the week, you will only get $25 commission. The Comp plan is tier based, so the more sales people PuppySpot hires, the more competition you have as the leads are distributed. You need to sell at least 10 puppies a week in order to make a good living at PuppySpot which is doable if you are willing to put in the time.

The only real complaint that I have is that Puppyspot keeps hiring sales people knowing we are understaffed in the customer service department. A customer who has spent thousands of dollars on a puppy sight unseen should be able to call and speak with someone rather than being put on hold for extended periods of time only to speak to an outsourced person in a foreign country who knows nothing about dogs or what we do here. I understand that we want to streamline the customer experience with our mobile app, but people need the same personal touch they received during the initial purchase process. Its not much to ask that a customer receives a reply in a timely manner. We would have much fewer cancellations if we would just improve the customer service post sale. If this were to improve, then our sales people would be able to focus on getting more sales instead of acting as account managers because our customers cant get anyone from customer service to answer their calls, emails, or texts. If Puppyspot doesnt want to hire more customer service reps, then the Sales people should be payed higher base salary or commission and be expected to take on the role of an account manager. This way the customer will have one point of contact throughout the process and the sales people will be further incentivized to make sure they are taking care of the customer beyond the initial purchase. If a customer were to cancel, then its on us, we wouldn't be able to blame the lack of customer service for the cancellation. Sales people are expected to trust that the other departments will take care of the customer, and we are encouraged to direct customers to the mobile app post purchase. The Idea is great in theory, but poor in execution. The mobile app is a great tool, but if there aren't enough experienced reps responding through the app, then the capital invested into the app is wasted. 

I had my doubts about the upper level executives and the direction they were leading Puppyspot in prior to Covid-19, but when Covid-19 struck, they did an excellent job leading us through variable challenges. I was expecting to be out of work because of the airlines basically coming to a halt, but they were quick to partner with a private aviation firm and expand our ground transportation routes which has greatly improved the travel experience for our puppies. I am very impressed with the transition plan that took place in setting everyone up to work from home. It was a rocky transition at first, but overall, they got the job done. Again, I feared that I would be out of work due to Covid-19, but 2020 was the best year in the history of PuppySpot. My hat is off to the travel team, and the Executives responsible for keeping things running and providing the tools to succeed in such an odd time in our history. 

I dedicated many years of my life to PuppySpot and, in the beginning, it was an incredible place to work. When I was first hired, we worked in-office, and the team environment was supportive, collaborative, and genuinely enjoyable. At that time, it truly felt like PuppySpot cared about its employees, and most importantly, about the families trusting us to help them find their new puppies.

Unfortunately, as the company underwent management changes over the years, the culture and priorities shifted dramatically. Morale plummeted, and it became increasingly clear that the focus was no longer on people — not the employees, not the customers, and certainly not the puppies. The company began conducting annual mass layoffs, which created a culture of fear and job insecurity. These firings were often followed by large waves of hiring offshore representatives with limited training and language barriers, which ultimately put more pressure on the few remaining U.S.-based employees to clean up mistakes and manage escalations.

Despite constantly increasing workloads and added responsibilities, any request for a raise or promotion was typically dismissed. Advancement opportunities were dangled as incentives but rarely delivered on — often handed off to offshore hires while U.S. team members were still expected to take on the responsibilities without recognition or compensation.

Beyond the workplace challenges, I also witnessed troubling practices on the customer side. Puppies were frequently sent home with health issues that were known internally but not disclosed to buyers — all buried under vague “terms and conditions.” Customers spend thousands expecting a healthy puppy, but often ended up dealing with preventable or downplayed health problems. Worse, many of the breeders PuppySpot works with fall into the category of large-scale, high-volume operations — including some flagged on national watchlists such as the “Horrible 100 breeders” for substandard practices. Violations are routinely overlooked as long as the supply of puppies continues.

I can no longer support this company in good conscience. PuppySpot has strayed far from the values it once stood for. I would not recommend working here, and I certainly wouldn’t recommend buying a puppy from them.

PuppySpot can be a wonderful place to work. The people are wonderful, the atmosphere is pretty casual and it's not hard to get along with everyone. However, the Customer Advocate department has an extremely heavy workload and with less than 20 customer advocates to the nearly 100 sales people, completing all of your tasks in your 8 hour day has been nearly impossible for months.  Everyone in the Customer Advocate Department wants to do a good job, but I don't think that the higher ups (excluding direct management) truly understand that the quality work that they want can't possibly be done or maintained with such a small staff. Things will get missed, mistakes will be made and no one should be surprised that these mistakes happened within the current environment. Since my time there, there have been promises of "It'll get better" and maybe one day it might, but so far it's been talk without real proof to show for it. There's a real "We'll cross that bridge when we get there" mentality that can and has backfired multiple times. There is also no real way to consistently leave on time. It is guaranteed that you will be there 30min-1hr if not longer passed your shift because there was no real way to get your work done during a normal 8 hours. 

A new system was put in place where Customer Advocates would manager individual (it is normal to be have 60+ accounts with 5-10 new accounts assigned daily)  accounts, however with so little people, everyone is overworked and things get missed. Everything is important and everything is urgent so you have to focus on all of your tasks simultaneously with no real way to consistently prioritize your day.  Things have and will continued to be missed on accounts and there is no way that the department as a whole can give quality work with the way things are going. While overall PuppySpot is fine, the Customer Advocate is the most stressful, least appreciated by the higher ups.  I wish everyone in that department luck.

I have been employed at PuppySpot for the past year, and I wanted to share my overall experience working for this company. Overall, it has been a positive journey filled with both challenges and rewarding moments.

One of the standout aspects of PuppySpot is the genuine commitment to animal welfare. The company takes pride in connecting responsible breeders with loving families, ensuring that each puppy finds a caring and suitable home. As an employee, it feels good to be a part of a mission that promotes responsible pet ownership.

The work culture at PuppySpot is inclusive and collaborative. The team is comprised of passionate individuals who are dedicated to the well-being of the animals. There's a strong sense of teamwork, and communication channels are open, making it easy to collaborate with colleagues across different departments.

The company provides a comprehensive training program that equips employees with the knowledge and skills needed to excel in their roles. This is particularly important given the unique nature of PuppySpot's business model.  

PuppySpot places a strong emphasis on employee well-being, offering competitive salaries and benefits. The management team is approachable, and there is a genuine effort to create a positive and supportive work environment. 

While my experience has been largely positive, there are some challenges inherent to the industry that can be demanding at times. The fast-paced nature of sales, dealing with various stakeholders which requires strong organizational skills and the ability to multitask.  

In conclusion, working at PuppySpot has been a fulfilling experience for me. The company's commitment to the welfare of animals, coupled with a positive work culture make it a great place to work. If you have a passion for animals and are looking to be a part of a company with a meaningful mission, PuppySpot is a fantastic choice.

It took me a long time to think about what I wanted to say about this place. Seeing a company whose focus is on puppies sounds exciting, but they’ve managed to drain the excitement of helping someone find a pet.

I worked in Sales at first, followed by Client Services, taking escalates calls in the Utah office. The nature of the work isn’t why I left - being in a position where I can see the mistakes of the employees involved in every step from sale to travel was an eye opener and I refused to be an apologist for dishonest tactics and poor product.

Long-times sales people, particularly in Florida, can get away with murder. They can lie to customers about breeders, puppies, health, or travel with little to no repercussion. Part of this happens because of how much pressure is put on just to make the sale. Numbers are prioritized more than transparency or efficiency, and the company is cushioned by the number of customers who excitedly overlook the process once their puppy arrives home.

There is no form of auditing going on with operations - this can lead to uneven distribution of leads and spiffs to the sales people, and an uneven workload distributed between the operations side. But rather than disciplining the employees who pawn their load off, it’s the busy employees who can’t meet demands that are punished. Things simply don’t feel even.

Next is the breeders - PuppySpot will not cut ties with less-than desirable breeders so they can maintain cash flow. I had to inform 4 different customers that their puppies (all from the same litter) had contracted pancreatitis and wouldn’t survive. Pancreatitis isn’t contagious - it’s not even hereditary. Whatever those breeders were doing, I had to be an apologist for, and I’ve never felt more sick with myself. So many days were spent asking myself if I was still a good person.

Despite how much you love puppies, your time is better utilized elsewhere.

I have had the pleasure of working at PuppySpot for 7 years and am very proud to be a part of this company and everything it stands for. Very rarely do you find a company where every employee shares the same passion, but I found that at PuppySpot.

Not only is PuppySpot extremely passionate about the service they provide, but they are passionate about their employees as well. I could go on and on about the things I like most, but to spare you from reading my ramblings, I'll do my best to keep it short. 

Talent Mobility- Rewards superstar employees with growth opportunities.

Surrender Program - Puppies who can no longer be cared for by their forever families are either returned to their breeders or rehomed with loving PuppySpot employees.

Rehoming Program - PuppySpot assists breeders in finding homes for their retired breeding adults and does not turn a profit for doing so. 

Rewards Creative Problem Solving - The employees are empowered to suggest and help implement new ideas and processes to improve the PuppySpot process. 

SO MUCH FUN! - Between catered lunches on the weekend, company outings and events, great benefits, casual work environment, great employees, and supportive managers, and let's not forget; puppies!, this company is by far the most fun, caring, and entertaining company I have ever worked for.

- Work day is well structured, and flexible! Work at your own pace while receiving support you need from management.
- Wonderful training! They make sure you know everything you need to know before you jump into conversations with clients. Management is available during all shift hours for support with any questions.
- Management is excellent! The management at PuppySpot is hands down the best and most supportive management team I have ever worked with.
- Culture is great! We all work from home, but stay connected through slack and teams, daily meetings to help everyone get to know each other and stay in touch. Everyone is supportive of everyone.
- The hardest part is learning all of the details you need to know to be able to help your clients. The training program is amazing, but it is a lot of information to hold on to.
- The most enjoyable part of the job is uniting families with healthy puppies that they will love for a lifetime! Lots of clients send update photos of their puppies at home and it is a highlight to my day!

PuppySpot is a company that offers multiple different departments and works with you to find your strong suit. They are dedicated to becoming the most trusted name in dogs and work hard to ensure customers and breeders alike are well taken care of. It is not the type of remote job where you can expect to sit around and do the bare minimum -- you are always expected to give it your all and they will hold you accountable. Management is supportive and will always work with you to help you succeed, so long as you know how to ask. I was fortunate to be able to work under almost every department and could not have better things to say, I was just better suited to one department over the others. Though it is a remote job, PuppySpot does work to make it feel more personal, with video meetings with your direct team at least once a week, and company-wide meetings every month, as well as different groups you can become involved with to meet coworkers with similar interests. In the two years I was employed with PuppySpot, I can truly say it is like a big family and I could not be more thankful for the opportunity I had working with this company. 

I worked with PuppySpot when they were Purebred Breeders a few years ago. The atmosphere was better then, but once the company became more corporate, things change. With that change came unreasonable expectations, leading to the loss of many good employees, most of them leaving on their own accord. When I started, in the Customer Service/Health Department, we had more than 20 people, not counting management, and the workload was balanced and atmosphere was great. When I left, there were about 8 people in total, counting management, and our workload was staggering. We lost so many good employees and they were never replaced! There hasn't been a new hire in months! They interview people but no one was hired. Its a shame, because it was a great job when I started, and we had 2 great managers. One left. And the other was transferred to another department 2 months ago. The newer management for Customer Service and Health have no idea what they are doing, and the head of the department is at a corporate level, his office in California so he has no idea what is going on. I would've recommended this company to anyone a year and a half ago. Not anymore. Its a darn shame.

I have worked at PuppySpot for 4 years and absolutely LOVE it. We truly deliver happiness (puppies) and get to change people’s lives. PuppySpot was featured in the New York Post for having amazing work from home perks. Great employee benefits: medical, vision, dental, AND pet insurance. Additionally, 401k with company match, VERY generous PTO & paid holidays, FSA, a network of complimentary employee discount programs (Apple, Verizon, etc) and Friends and Family Discount on PUPPIES. We love to promote from within and offer internal growth opportunities. PuppySpot puts the health and wellbeing of the puppy first. We have rigorous breeder screening processes in place and an independent scientific advisory board to ensure these industry leading and science-based standards are met. Management has been very receptive to feedback and there have been SO many positive updates at PuppySpot resulting in a great culture overall. I truly love working at PuppySpot.

Top Job Titles	Average Salary
Driver 12 salaries reported	$400 per day
Concierge 3 salaries reported	$31,667 per year
Logistics coordinator 1 salary reported	$15.75 per hour
Handler 2 salaries reported	$100 per day
Screener 1 salary reported	$31.00 per hour

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