sales manager

sales representative

animal care assistant

sign holder

sales counselor

Puppyland

I truly wish I had something better to say about this job. The schedule is week by week and never consistent. They are always watching and listening to you so don’t ever say you wish something was different out loud. They tell you they like ideas and input yet you will quickly get in trouble for making any suggestions. The puppies are fun and they do take good care of them but they do not care about their employees and will regularly “experiment” with the schedule without warning. They make sure to not document if they talk to you or not so they can tell you that they told you something even though they did not. The pay is far from fair and they pay everyone differently. It’s a poorly run business and unless they start caring about their employees and respecting their employees time its likely going to fizzle out. They turnover rate is very high so best of luck if you do get the job. They also like to micromanage everyone. Honestly its not a comfortable work place and the fact that almost no one knows what’s going on is frankly kind of disturbing. I truly hope the owners will learn from their mistakes or just give up because working there felt like walking on a tight rope. 

What is the best part of working at the company?
The only good thing is the puppies other than that it’s not worth the time effort or energy. 

What is the most stressful part about working at the company?
All of it honestly. They don’t give management enough training or give new management the tools they need to do their job. 

What is the work environment and culture like at the company?
The staff pretend to like you and as soon as you say something they don’t like the immediately try to get you out as soon as possible. Even if it’s asking them to do a simple task. 

What is a typical day like for you at the company?
No direction or help when asked lack of resources needed to do my job efficiently or effectively. I literally worked there for 2 weeks and wasn’t giving a clear explanation as to why. They show a lot of favoritism & are age bias. They rather let people go that have experience and knowledge in the business go rather than give them the tools they were supposed to get to do their job. It’s really sad that they treat people the way they do & keep the ones that are lazy & do their job halfway.

There was no management at my location and the owners who run the company were never helpful and wouldn’t communicate with employees. Concerns were always ignored or belittled and we were often told to just figure it out. Day staff would leave out garbage, dirty dishes and feces in the sink when we came in the next day. They promised raises and promotions and never uphold those promises. Often times we were understaffed because of no shows and call outs and were expected to cover the extra work constantly without any extra pay or compensation even if we weren’t able to get out on time. Also favoritism is big within this company and they would allow certain employees to get away with anything they wanted including being high while on the clock, yet they will watch others on the cameras and nitpick everything they’re doing. I truly believe they don’t care about the animals or employees at all and are only in it for the money. I wouldn’t recommend working here.

Puppyland is family owned and operated, they employ family in all sections of their business. If you are not family or previous friends then there is no room for growth. This job is all a social game and will hurt you if you stay long enough. The management is a joke with no experience in management, their only advantage is being friends or family with the owners. Management of all levels (store managers and upper management) constantly encourages drama and petty-ness. It’s a great short term job or if you’re looking to get some sales expertise, but not much for a career or even a long term job. The pay is ok, but when puppyland is constantly under fire from the news and other media, puppy sales start to go down and lessen your commission. Look elsewhere if you already have sales skills or self respect. Puppies are a plus, but the environment is toxic and every other employee is either a drug addict or ex criminal since they do no background checks or drug testing.

When I first started working at puppyland I was ecstatic. That attitude changed very quickly as I realized the management care less about the dogs and more about themselves and their paychecks. I was insulted multiple times at work, and I was told it was only a “joke”. Not only that, but if you’re one of the new hires the mentors who are supposed to guide you would rather bully you and push you around instead of working as a team to get tasks completed on time. I have rarely ever felt so utterly devastated and defeated when facing the prospect of work the next day. The kennel team is treated like absolute garbage compared to the sales team. The sales team is treated far better than the kennel team for doing less than half of the work. Please please do not work at the Pasadena location absolutely the worst place I have ever worked at thus far in my life.

The people I worked with were amazing, however, the pay is misleading. You make about 42 dollars a puppy and the hourly is only 12 an hour. Definitely not $25 an hour. The hours are LONG, and the process of selling a puppy is not worth the money you make off of a sale. The management ONLY cares about the money. The store is based in Washington so good luck getting in contact with upper management. It’s extremely hard to get people to spend thousands of dollars on a Puppy, and even if they apply for monthly payments, 90% don’t get approved for the full amount. Oh, and it’s no where near a soft credit pull considering your credit is ran through MULTIPLE lending companies. ABSOLUTELY HORRIFIC COMPANY, THEY ARE LIARS AND SCAMMERS. They also make you work every holiday unless previously requested off. Do yourself a favor and RUN! Work ANYWHERE ELS! 

The job itself isn't difficult. However the environment is. I liked not having to work directly with customers, but they we're mostly hiring people who haven't mentally left high school. 

This lead to so much workplace stress and drama that it just wasn't worth it. If you get a mature, knowledgeable crew it's great. Otherwise, run. 

It's family owned so don't expect any major promotions. The family members are already going to get them. Don't bring up any issues with the family members either as it will be swept under the rug and those people will still be promoted, even if they aren't competent, don't do the work and violate many, many professional standards.

If you don't interact and just get in and do the job, the pay is fine for what it is. 

All I can say is good luck. You will not have support once you're in it. Even the HR people are family members so good luck trying to keep any grievances private. 

As a kennel tech you come dead last in terms of needs. They expect expect expect but never give any compensation and have extreme workloads. They over cram big dogs in small kennels and go way over a reasonable capacity for the animals and handlers. There's no chance of raises or promotions they'll keep saying "will talk" and find every excuse to not give you a reasonable raise. They always keep you in the dark about everything are unorganized and love to mention how they can always just fire you. Most unreasonable company I've ever worked for and honestly its a puppy mill so do with that what you will. If your not 18 easily manipulatable and will not stand up for yourself they don't wanna hire you. 

Being on the team was super exciting in the start. The owners made open ended promises that were never kept. They make you believe that they care about the staff but they truly don’t. On the sales team you are expected to contact and harass cold leads. If you don’t meet sales expectations they blame YOU, not the fact that there are close to hardly any customers in store. They continue to add more things to your plate but do not compensate you for it. They want a team that will accept anything they say. The company as a whole is a mess and there is little to NO communication and absolutely NO consistency. Staff members were always “short hours”. 

I don’t know why but I was heavily bullied and tormented at this job. From the manager constantly nit picking everything I did to the employees themselves constantly talking behind each other backs. The most unprofessional thing about the job was the way they abuse power and pick favorites. So basically if you want to be bullied and in a toxic environment work here !!! If you want your accomplishments to be overlooked and under appreciated work here!!! If you loveeee selling puppies for a 120%+Apr monthly~ work here!!! If you love being accused of stealing sales ~~ work here!!! The puppyland promise is to not have a bad day but have a awful day 💕 
SMD Respectfully 

Top Job Titles	Average Salary
Sales manager 24 salaries reported	$51,708 per year
Sales representative 26 salaries reported	$16.54 per hour
Animal care assistant 20 salaries reported	$15.47 per hour
Sign holder 22 salaries reported	$21.23 per hour
Sales counselor 13 salaries reported	$16.31 per hour

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