front desk agent

room attendant

server

housekeeper

guest service agent

Pyramid Global Hospitality

So, right off the bat, this is an excellent company to work for, it just wasn't the right fit for me. I was a buffet attendant but was also doing a lot of the cook 3 duties. I had originally applied to be a cook 3 but was offered the lower position due to inexperience. If they had hired me as a Cook 3, I would still be with them. When they hired me, I was told that I would work the evening shift and I told them that was preferred. Instead, they started me out at 5:30 in the morning for weeks until I mentioned something. It wasn't a good start. After my shift got changed, I was with the evening team, who I immediately felt more of a connection with. It was more of a family, and I loved my head chef, who is one of my favorite people. I learned my responsibilities quickly and knew what to do, so I started helping other people during the dinner rush or in prep. Things were going good, but then I started getting criticized for things that were either not my fault, due to unclear instructions, or for something that everyone was guilty of. Every day, I was either put down by a coworker or criticized for what I was doing, even though I was putting forth all my effort. I ended up crying in the coolers or in the back nearly every single day until I quit. I don't think that my managers were aware that I suffer from severe depression and anxiety, but let's just say things weren't exactly helping me. Another event occurred where I plugged in my phone out of the way of people and later found it to be missing. I asked everyone if they had seen it, and my head chef helped me look, but she didn't know where it had gone. I ended up going home late because I had been looking all over for it. It even turned out that my parents were trying to get ahold of me for a situation, but I didn't have my phone to respond. The next afternoon, I came into work, and the morning chef announced that he'd taken someone's phone as a lesson not to have it anywhere in the kitchen. This would have been fine, except for the fact that he told no one and the fact that he publicly embarrassed me to prove a point. Understandably, I was irked, and when he asked me what I had to teach our team (we had teaching moments each day where someone was picked to share a fun fact), I told him I didn't have anything to teach because he had taken my phone. He later brought this up as me "being rude" when he had actually stolen my phone. All of this, plus stress from both the job and home were too much and I resigned from my position. I wish it could have worked out differently, as I loved the company, but that's the way it was.

I was excited about my opportunity to work security in a historic hotel. I liked the director of security. After 2 weeks, he moved onto better things and we went for 5 months without any semblance of a director, other than the empty suit that ran 3 other departments and spend most of his time at work checking his stock portfolios and counting down the days to retirement. When they did hire a new director, he was out to prove a point I guess. I was written up for not escorting someone (a former employee that left in good standing) to the break room to wait for his ride, choosing to watch him via CCTV instead. My last write up was for asking a part time manager to make sure the alcohol was locked up before they left because her staff had a way of leaving the door open and that anyone could walk down there and take whatever they wanted. She took it as me saying her employees were thieves. It didn't matter anyways, the new director already had the paperwork in his hands to terminate my employment before I was even asked about what happened. 

Working there was great. The other employees were nice and helpful. I just don't think my director understood how difficult it could be during the overnight shift with the bar that was just inside the front door of the hotel and how nasty people could actually be. Management, on the other hand, were complete trash (minus one or two of them). Most of them were nonsensical people that couldn't manage a hot dog stand, particularly if they had been there a long time. They didn't care about the overnight employees that were severely understaffed, especially on weekends. Any of the parties or employee treats were scheduled for 2pm, right in the middle of when the overnight employees were sleeping. They had a system of recognizing employees for excellent work, it had been years since an overnight person won employee of the month, even though we all had cards in the box.  

In the end, I moved on to something way better. Be sure you fully check into what kind of people are running the location of these Benchmark properties, I understand it's a mixed bag but from my experience with them, they should really evaluate the management they have at this particular hotel.

A fast-paced and productive environment; great for its vast learning and development opportunities. Healthcare benefits are modest with exceptional dental and vision plans. Full-time hourly employees can earn Paid Time Off based on number of hours worked within a pay period. And employees are privileged with discounted company resort rates; although, discounts are not honored during peak seasons and are less desirable compared to other competitor hotels. There are plenty of opportunities for career advancement, but you must step outside your comfort zone to seek those opportunities. Please note, favoritism can sometimes influence the possibility of a promotion. To seek career advancement, you must often perform beyond the scope of your job, whether it be volunteering to take on additional tasks outside of your department, assisting management in their duties, or participating in company events outside of work. Some things our building struggles with are turn-over rates, mostly due to the lack of a work/life balance, being overworked and underpaid, lack of appreciation, poor management, etc. Some departments are more desirable to work for than others, as they are genuinely more interested in investing in their employees development. All-in-all, this company is decent to work for, however, be mindful of any opinions you openly express and the professional image you project. Please note, my review of the company is purely my opinion created by my own personal experiences and observations, as well as, conversations that’s took places with my fellow peers.

t's a decent gig with decent pay and pretty good benefits, you got free food and a 30 min break. Job security was pretty good, bad attendance or getting written up for bad behavior were two of the only things I saw people get fired for.

Environment was nice, some departments are close knit, so you could make friends easily. Management was okay overall, like every job it was a toss up whether you got a good one.

Job advancement is hard if you stay in one department, so many people transfer to get a fresh job without leaving.

Scheduling could pretty unpredictable as well, considering each week could be different due to guest load and it made work to life balance hard. On a good week you get 2 days off. On a busier period you could go two weeks and then get a day off. So if you want your hours and don't mind the occasional stretch, it would work for you.

Be very firm and sure on your school/secondary job schedule however, or they will mess it up. I saw them work with employees most of the time, you just have to be upfront and sure about it.

The work is easy but you have to have good customer experience and know how to have a cool head, guests could be a bit much sometimes. You deal with VIP clients a lot and obviously they expect top notch service, not just basic stuff- so you have to step out of your comfort zone sometimes. All east to learn, just know your jobs boundaries and what you are and aren't allowed to do for guests. (They do ask impossible tasks sometimes but you can't say "no" outright.)

Over all, it's better than retail and regular ol food service, you don't make tips but you get good benefits.

The stress caused by this job was not at all worth it. My first day I was given keys to my employee housing accommodations... the wrong keys. I was told by HR that there’s no way she gave me the wrong keys and I must not know how to open the door. Sure did give me the wrong keys. I spent my first 6 weeks with no training, no direction and being shut down every time I asked a question. Then was told by the GM he was sorry they hired me and forgot I was there, and was then told I would be reporting to a different department. The admin assistant for my department and the one I started reporting to has no idea how to do her job, ordering the wrong supplies, the wrong appliances, nasty on the phone with vendors to the point where severs refused to even speak with her, insisting she doesn’t work in my department and refusing to answer calls that came in... and nothing was ever done to correct those behaviors. I was told I wasn’t doing my job in one particular aspect, then the next sentence said to me was that I would be fully responsible for that aspect, as well as having additional responsibilities added. In a department of 2 people that had always been at least 3 people, now adding more work on top of the already existing tasks with zero regard for the lack of time and resources to complete everything. Being constantly told you’re not doing enough while getting screamed at on a regular basis is not a healthy work environment. The gossip mill at this resort is unreal. The walls do have ears so be careful what you say, where you say it and who you say it to. If you value your personal health and well-being, avoid this place if you can.

A typical day at work is to arrive and be ready to work non-stop while keeping in mind to be carry oneself at all times in a pleasant manner. Being on the phone is the only interaction that you have with the other individual so you want to sound pleasant and well informed at all times over whatever you are speaking with the guest about.

My background in focused on Accounting and Customer service and this has been different in the sense that I have had to learn information for 11 properties and assume to the guest that I am actually present at the property he or she is calling.

Management has an open door policy where your concerns can be addressed and voiced. 

The people I work with are superb! We have a great team work environment and accomplish are task efficiently and effectively. When the time calls for working on something together we get it done.

The job itself is not a difficult job. Take ample notes be courteous and have an open mind to learn and accept constructive criticism and  all falls in place.

The job offers daily contact with people of all walks of life and from everywhere in the world. I enjoy speaking to different guest and being able to assist him or her in the planning of a vacation and also feeling accomplished when I have made the company revenue by offering extra incentives from one of our world known properties. 

Overall I enjoyed the working environment and my coworkers. I worked at a great location that still has a lot of potential. Unfortunately my reason for leaving has little to do with the actual job and more to do with the pay. They have a strict budget that puts many constraints on the staff and overall effects the performance of the hotel. Treating guests professionally becomes extremely difficult when your the only one on the floor. Many times i was embarrassed for the hotel because of how unprepared we were for the amount of guests who arrived. It was a new property so I understand the need for budget cuts in low business periods of time. Although the staff across all positions (if your receiving hourly pay) does not compete with neighboring hotel's of the same quality. Underpaid and expected to do a lot of work without being compensated for the time you invest in the job. Within the short period of time I was there the property experienced a high turnover rate across all departments. Management and coworkers were great but the problem lies within the finance team and the owners who forgot to invest in the hospitality side of the hospitality industry.

Working in the position was very exciting. Often times, our team of five dealt with groups of 200 - 800+ in the morning, afternoon, and evening, all trying to get in and out within a 45 minute window. Working with the guests was a fun and happy experience and getting to know them only made it more fun. Team work was absolutely flawless in the department I worked in. I learned how to problem solve, how to time manage and multitask, how to manage myself and trainees and how to get things done quickly and efficiently while maintaining good customer service. My co-workers were almost like a second family to me and I loved going to work every day to see them. We all genuinely cared about one another and I cannot stress how thankful I was to have them working beside me. The hardest part of the job, in my opinion, was the early morning hours. Often times I would have to get up to be on time to work anywhere from 3am to 6am. The most enjoyable part of the job wasn't one specific thing. I loved every thing about it. I loved management, the guests, my co-workers, the work itself and the amazing atmosphere.

An average day at Edith Macy usually begins with what is called a "stand up". This consists of the staff members of one shift passing on all viable information to the staff coming in for shift. We assist guests in the check-in, check-out process, giving guests all info on our property (i.e. directions on-site, where they will be meeting,dining etc.). I provide shuttle service on and off property. I assist in some accounting duties (billing,coding). I have done shifts as the Night Auditor and Night Security. I make myself available and prepared for any interaction with guests and answer any questions they may have. I have learned a bit more on the administrative side (managerial) like scheduling, holding stand up meetings to discuss upcoming conferences. I love the management team here. I feel they stick to the "open door" policy, and they do give me the confidence to make decisions on my own in regards to certain situations that arise at the Conference Center. My co-workers have become like my family.

Poor Leadership and Lack of Alignment with Company Values

During my time with the company, it became clear that management was not valued or supported, despite what was promised during onboarding and in company materials. Leadership often spoke about culture, teamwork, and respect, but those values were not reflected in day-to-day operations. Decisions were made without transparency, and input from managers was rarely considered.

The organization frequently emphasized its “people-first” culture, yet actions consistently contradicted that message. Managers were expected to do more with less, with little recognition or development opportunities. Unfortunately, the lack of accountability and follow-through from senior leadership made it difficult to stay motivated or see a future with the company.

Advice: 
If you want to build trust and retain strong leaders, start by practicing the values you promote. Support your managers, communicate honestly, and create a culture that truly values its people.

Top Job Titles	Average Salary
Front desk agent 57 salaries reported	$18.60 per hour
Room attendant 50 salaries reported	$18.58 per hour
Server 32 salaries reported	$15.05 per hour
Housekeeper 38 salaries reported	$17.98 per hour
Guest service agent 31 salaries reported	$18.84 per hour

Working at Pyramid Global Hospitality: Company Overview and Reviews

Pyramid Global Hospitality

Pyramid Global Hospitality Ratings

Popular jobs at Pyramid Global Hospitality

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected