hotel housekeeper

server

safety supervisor

safety officer

guest service agent

Q Center

As a dining room attendant job consisted of setting up buffet lines and changing out food when needed while following sanitation procedures. While guests came down for service if you were on the floor, responsibilities were to take guests dirty dishes/ silverware and take them to a side room to put away and throw away food. Also had to clean tables and set them with clean silverware rolls. It was repetitive and time flew by. Every day was different, you were either on the floor or on the hot line. It was fast paced, but also slow at times and I liked to do my job. But it was very underpaid because the trays we had with dirty dishes got heavy and supervisors expected us to do the job fast and we were short staffed. Even when we had "enough" workers, it never felt like we had enough help. Basically you could fill your tray with as much as you can carry and go back until everything is done. A lot of the ladies working there had been there for 15+ years and would  complain that they could no longer carry a lot of things on the trays and looked at the younger workers to take the heavy loads. During the summer, the patio was open and it felt like supervisors favored certain people and kept them inside while other certain people were sent to the patio and it would get really busy and hot and they only offered a hat and we basically had to find our own way of bringing water for ourselves while service was going on. Management was alright. This was pre-covid and we were always busy, I can't imagine it will ever be the same. The job wasn't so bad but it was definitely underpaid and I will never go back for $12 an hour. You will eventually get tired of lifting heavy trays back and forward and feel pain in your back. Some of the hot pans got heavy too. 

Overall
Q Center has strong potential, but during my time in Conference Services, operational strain, leadership turnover, and limited employee support significantly impacted morale and sustainability. Prospective employees may want to ask detailed questions about workload, staffing models, and performance feedback during the interview process.

Advice to Management
Align staffing levels and scheduling with actual workload demands before adding responsibilities.
Provide consistent leadership, clearer expectations, and regular performance feedback.
Improve cross-department communication and allow reasonable response times for shared systems and requests.
Invest in operational infrastructure and employee support to improve morale and retention.

What is the best part of working at the company?
The physical location with its outdoor setting is wonderful especially in the Spring and Summer.  

What is the most stressful part about working at the company?
There is little regard to the employees beyond the basics.  While they provide everything including insurance, 401K and PTO, they make you feel guilty for using anything.  More emphasis is placed maintaining what is there physically than retaining long-term employees who know how to make the place operate.

What is the work environment and culture like at the company?
It used to be a great location and wonderful people.  Starting just before the pandemic hit in 2020, they began replacing many excellent long-term employees with many who would have never been able to work there previously.  The dilution of quality people and lack of training and support shows.

What is a typical day like for you at the company?
Since I was on overnight shifts for years, most times were very quiet, dark, and somewhat lonely especially during the slower season.  No matter how much i tried, they would not allow me to change to different shifts.

Work-life balance
If guests are arriving late be prepared to stay late or feel guilty for leaving at your scheduled time.

Pay & benefits
underpaid for what they expect out if you. A few more dollars a hour would go a long way in employee production. PTO is nice depending on years worked.

Job security and advancement
You are more likely to switch departments many times before moving up in one.

Management
Depends on department

Culture
Clicky. Sales think they are high and mighty. And don't get me started on the planners... All managers over paid. General manager doesn't truly care about your well being or he wouldn't have laid off 95% of the company during a pandemic and also take away insurance while stringing us along making us seem like we will be back to work.

Overall
Not much room for advancement. More likely to switch depts. than advance.  They will hire someome before promoting a employee who is capable of doing the job. Can be fun if you make friends but also very clicky. Will guilt you into staying late or even tell you that you have to .Laid off 95% of employees and took insursnce away during a pandemic after telling us we will be coming back month after month...

I worked at the Q center for 4 years... definitely wouldn't suggest it.
I started at 10.25 an hour after a year made my way up to 12.50 an hour sounds great right? wrong! it took me over a year to get to that pay rate and then they started hiring people at 12.50 not giving any of their previous employees a pay raise, on top of that they would hire people with no experience and wonder why everything was always going wrong. The pay is just one part, every week there would be 2 call offs a day there would be days when 5 people would call off in the same day and not a single person was ever punished for it.
You work 50 hours in 3 days or sometimes not at all during holidays your off for a week up to almost a whole month, you can be working 14 hour days with one 30 min break or a 4 hour shift. very inconsistent and the managers are all EXTREMELY lazy and want you to do everything for them while they sit around.

First off, the pay is bad for all they expect you to do. Professional mannerism constantly, standing all day, taking phone calls, learning computer systems, etc.. all for near minimum wage when you could get the same at a much more relaxed job.

They also won't respect any sort of individual fashion, even if it's something as simple as normal bangs. I would get physically touched just because they didn't like my normal straight bangs despite me making it clear that it made me uncomfortable.

They trained me on basically nothing and then said I wasn't willing to learn. I was never able to be shown certain things because they'd just shove me away.

And most important, they don't respect your medical issues at all. If you call off once, don't expect to be there the next day. Good luck ever getting a decent work-life balance. 

Typical day at work consist of: Emails, calls, checking on clients, last minute request onsite, beos, resumes.  Handling approx 17 groups a month.  
This was a great experience for me coming from a Hotel to a Conference Center.  I worked with many different clients and learned a different way of doing things.  Most of all I learned to work with the CMP packages.  
Management and co workers are well informed and easy to work with. 

The hardest part of my job is my commute. It takes me at least 1 1/2 hours to get to work and sometimes 2 to get home.

The most enjoyable part is working with my clients and seeing a great survey.  Also being able to have a work life balance especially with a child.

The Q Center is a great place to work at. It is unfortunate that they had to let go of the staff that had been there over 25 years due to COVID. All departments work together and interconnectedly. The hardest part of the job was dealing with C-Level executives who have high standards. Many workplace professional have 5 star standards while the Q Center is a 3 star hotel at best but with 5 star service.

As of 4/12/2021 - the Q Center most likely only has essential staff and goes through temp agencies to fill the missing void of workers. Once the pandemic is over - I hope the Q Center regains its business as it is a cornerstone in the St. Charles community.

What is the best part of working at the company?
They cared and appreciated the work uyou put in to make the  company a pleasant clean and  environment

What is the most stressful part about working at the company?
Not really much stress just getting your requirements and task done in a timely manner

What is the work environment and culture like at the company?
It was a great place to work everyone was very nice each dept was caring and very friendly 

What is a typical day like for you at the company?
Making sure visitors had a place they enjoyed being comfortable and knowing they enjoyed their stay

Been here for 6 months...Hr is a joke you go to them with concerns and what they do nothing,nada!.

Managers expect you to do the job of 2 people and then scream at you when you let them know your concerns...Managers are racist so yeah keep that in mind.

People only last here for a week or two and they are out. Then hr and managers wonder why are we short staff!!!,like hellp! You put so much pressure in your employees that they quit!

So even if u need a full time please reconsider! This place sucks the life out of you!. Only good job is security and they are a private contractor...

Top Job Titles	Average Salary
Hotel housekeeper 3 salaries reported	$17.33 per hour
Server 1 salary reported	$18.00 per hour
Safety supervisor 1 salary reported	$22.00 per hour
Safety officer 1 salary reported	$18.00 per hour
Guest service agent 1 salary reported	$16.00 per hour

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