associate scientist

scientist

associate project manager

senior scientist

project coordinator

Q² Solutions


I have been working at Q2 Solutions for a significant amount of time, and I feel compelled to share my thoughts and observations regarding the company's focus on quality and operations leadership. While Q2 Solutions has its strengths, there are areas where improvement is needed.

One aspect that has stood out to me is the apparent lack of emphasis on quality. In my experience, there have been instances where quality standards were not given the attention they deserved. It is crucial for any organization, especially one in the healthcare industry, to prioritize quality in order to deliver accurate and reliable results to clients. Unfortunately, this aspect seems to be overlooked at times within Q2 Solutions.

Another area of concern is the approach taken by operations leadership. It appears that some individuals in leadership positions may be operating independently, doing what they please without considering the overall impact on the organization. This lack of alignment can result in confusion and inconsistency among employees, leading to a less cohesive work environment.

To foster a culture of excellence, it is important for operations leadership to provide clear guidance and set a strong example. This will ensure that all employees are aligned with the company's goals and working towards a common objective. Consistency in leadership is crucial for maintaining high-quality standards and promoting employee engagement and satisfaction.

In conclusion, Q2 Solutions has the potential to be a great company, but there are areas where improvement is needed. The focus on quality should be strengthened, and operations leadership should work towards fostering a more cohesive and aligned work environment. I hope that Q2 Solutions will take these concerns into consideration and make the necessary improvements to enhance the overall employee experience and deliver exceptional results to clients.

Overall I have enjoyed working at Q2. The coworkers make the position worth coming in everyday and working as hard as we do. When money is tight for the month, management provides overtime opportunities and shift differential for full time employees to help cushion money stress. The team I worked on gave me a lot of entry level job experience and fundamental leadership skills that I can take to new positions. Lower management is extremely understanding to personal issues or accidental work errors. Most of them are easy to talk to and have a lot of knowledge to share with the team.

However, I feel that we work exceptionally hard despite the job title and pay. For entry level Lab Associate I work, the pay makes sense and is actually higher than a lot of other labs. Unlike these labs, we are doing the work of a Lab Associate II or Lead Technician for the pay of a LAI while working long hours to meet goals. Due to this discrepancy, I feel like we are underpaid for the work we do. Even if we receive these skills usually held by LAII and LT we have minimal opportunities to advance vertically and expand leadership roles. Likewise, if we want to further our skills in a different assay or department, we are out of luck. Horizontal growth is also uncommon among teams and departments. Upper management seems to lack fundamental communication skills with lower management and their employees. When it comes to pay, full time conversions and other similar issues they seem to separate themselves from their employees and not give answers to questions months after they were promised. This communication discrepancy is extraordinarily frustrating for employees and lower management.

It's good when you're just out of college and need professional experience. I have learned so many things from this company. The people I have met in this job are one of the best people I know. 
It just sucks if you're planning to advance in this company because you can't. You're practically disposable unless they convert you and if you're converted, they practically have no promotions. I have worked here for 1 year and 4 months, and I have gone through two rounds of mass layoffs for temps. As a temp youre also barely paid above the minimum wage (16/hr). All of the clinical trials data relies on our ability to perform as LA I's and yet they only care about putting out results rather than investing on competent workers. Even now both of our project coordinators left because the company culture just cares less about the integrity of professional work and more about creating revenue. The managers dont care about the people enough to talk to you. Temps can just be let go for no reason. Employee conflict doesnt get resolved. I hope it would get better but it won't.

Everyone employed within this company  is helpful and welcoming. The major con is that there is no healthy work-life balance. Your expected to meet unrealistic timelines when completing projects and constantly asked for updates when your trying to work as fast and efficiently as you can. Management is okay and the pressure they receive for projects pretty much creates a domino effect of stress for other employees. Everyone is in the same boat- stressed and over worked. The training is subpar and doesn’t really focus on job-specific roles. You just learn as you go. I’d say this is a good entry-level job to get experience and build up your resume but as far as staying long-term, I would not recommend it unless you want to be  stressed and have no life after working hours. 

As a former laboratory employee with over 20 years at Quintiles/Q2 Solutions, I can say the first 15 years or so were much better than the latter years.  Overall, the company ran more smoothly and the laboratory personnel were top notch when it was privately held.  Just prior to the joint venture with Quest, the company began to decline and took a nose dive when the merger was completed in 2015.  The decision to close the Marietta laboratory departments and transfer testing to the Quest lab in Valencia California was perhaps the worst decision which resulted in the loss of very talented, long term lab personnel. Upper management talks about work-life balance and employee satisfaction but this was just lip service and at the end of the day, they agreed to deliver whatever the pharma client wanted without considering the down-stream impact or cost.  In my opinion, their goal to be number one CRO is all that matters, not their employees.

I have found that the company is rewarding to work for. With a CEO and leadership team who is passionate about the mission we are carrying out, and the recognition staff of all levels receive for the hard work we put forth day in and day out, it is a company that makes you feel valued. At times, as with any company, there are stressful deadlines to meet and as we are rapidly growing, they do their best to hire to meet the demands of the work. To me, this shows how great of a job were doing for our clients and patients and gets me excited for the future progress the company continues to go toward. Any joint venture will have challenges to work through but it’s been a  journey that is worth being a part of. In my time here, I have seen more and more colleagues and others move into new roles and see great career advancement. There’s always areas for improvement in every company, and I have seen major improvements year over year which is what I’ve appreciated. Overall I would not want to work anywhere else!

I cannot speak for everyone's experience, but I constantly had PTO rejected or was told prior to putting it in not to because it would not be approved. Was questioned for taking bereavement leave when my grandmother passed, acted as if grandparents weren't covered in the policy, which led me to need to hit them with screenshots pulled directly from policy showing that it was. Was always working well over 40 hour weeks for international offices, which you never get compensated for, it is just expected because you are "exempt." They abuse that status, in my opinion. Can't speak on job growth and advancement because I left long before I ever considered a long term career there.

What is the best part of working at the company?
Work feels fulfilling, you're helping clinical trials. Lots of exercise doing the work, I could get 10,000 steps a day. Some coworkers were great. Willing to train you in advanced things if you push for it.

What is the most stressful part about working at the company?
Local management unengaged, remote management not sure of or couldn't change the situation on the ground. Cliques "in" with management gave themselves better schedules and/or easier work. Going above and beyond was often not noticed, or rewarded with extra work but no extra pay. Pandemic schedule changes were mandatory and unforgiving.

What is the work environment and culture like at the company?
Facilities are reasonably good, equipment is aging but sometimes getting an upgrade was authorized. Management is hands off and then expects miracles for turnaround time. Not all of your team has your back.

Management is out of touch with most employees, preferring to select pet individuals that brown-nose and are able to manipulate the workplace. Most individuals in the IT division use old-old technology and methods, and are extremely resistant to change; when upper level management decided to implement Agile as a methodology, many were resistant and close minded. Confronted about constipated testing methodologies, many in IT prefer to leave it alone, as they feel that it gains the highest level of quality control, without any care for speed-to-market, and against the protestation of the business stakeholders. The culture is at high school level, where if someone doesn't seem to be 'cool' or there is a conflict, people use gossip and back stabbing to deal with it. A lot of useless churn and re-work, lots of documents that just aren't necessary, based on an inept interpretation of the regulations.

Multiple disciplines where inefficient managers have been given the chance to lead. Problem is that there is no way to have checks and balances on these managers. A once a year survey is all employees are given. 
Each department should have the ability to give feedback on a quarterly basis or at least semi annually to rate their managers on performance to the director. And be able to do this anonymously.
Employees do not leave companies, they leave managers.

Also technology that allows employees to do their job more efficiently is lacking and always about 10 years behind. Realize that it is difficult to roll out updates on a global scale, but really need a better solutions package for technology and IT.

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