operations supervisor

customer service representative

cargo manager

Qatar Airways

This company has some good experienced staff, and good money. However, it is very unsafe to stay after 1 year. First, during joining, they will ask you to sign 2 agreements and they will promise that they will sign one and give it back to you, but nothing you will see. This is applicable to all staff (pilots, engineers, cabin crew, ground staff, managers). Second, your manager controls your life and career development especially Indians and Sri Lankans or Qataris and he can send HR at anytime for your termination. Third, if your manager is fine, you did a mistake or someone is not happy, you may get a termination depends upon that person connections who knows another manager then ends up with firing you. All terminations are SUDDEN and they suck your end of service benefit, and you will be asked to leave the country IMMEDIATELY, no matter your children in schools or not. You cannot complain to any authority because you have NO CONTRACT. You will be put in airport as black list for 2 years. Many managers became in their positions without qualifications or experience, but with their staff numbers or date of joining, and those managers will definitely kill your qualifications and limit your experience and encourage you to resign. Many of my colleagues have faced ALL of these conditions.

 nasty and rude one day nice the next. staff has nice people some tend to be snide. Coming in new you have to be direct, sometimes rude to get a point across. not worth it in uncomfortable and outdated shoes for 5-10 hrs or longer. A lot of contradictions and misleading information. Along with heavy accents that you have to decode. So if you do not speak a second language passenger service agent here is not for you. Some days ppl in position will attempt to test/intimidate you. They are not consistently kind to ppl w/ disabilities. It’s a lot of mental and emotional trauma very disturbing. I would have expected a well organized place with nice energy, with approachable people, instead I got people pressed about uniforms that aren’t safe, Faking happiness & a bunch of BS. Instead of a functional operation that provides stability, benefits and excitement to work. They have to do better. Good employees loathe bad jobs. 

I joined Qatar Airways’ Group Team at the Mayfair head office in 2023. The airline offers excellent travel perks and a competitive salary. However, career progression can be challenging, as senior staff are often protective of their areas of responsibility, which can make it harder for newer team members to advance. Colleagues with prior experience in Gulf carriers, mostly those with Asian-Oriental  ethnicity , may have an advantage in moving up more quickly. While Qatar Airways is a five-star airline with high standards, the structured environment and strict rules can sometimes be demanding, and it’s important to consider how this may impact long-term well-being. Exposing yourself and previous skills it’s a dangerous game, you’re better off complying with rules that are imposed by senior staff 

A typical day at work included training the staff on customer satisfaction through sales reservation, pricing and quality assurance. I learned the global aspect of the middle eastern market and how to engage a diverse group towards the common goal of delivering 5Star customer service to all of our customers. As part of the management team we ensured that employee awareness of our vision and mission was applied internally and externally daily. Our culture comprised of a diverse group which open the opportunity to learn and exchange ideas. The hardest part of the job was having to make the decision to leave. The most enjoyable part was the opportunity to train, learn and deliver 5star customer service to our customers.

Great benefits, good people, Ok management, lot of talking all day. very busy call center. your only break is timed down to the seconds. They very strictly affect your scheduling based on performance(every second is monitored from the time you punch in for work). Much more information and training required after hiring. Good job at your discretion but not worth my time. Lot more knowledge and effort than the compensation is worth. Have people skills and hope you love being micro-managed. and if you enjoy doing the same thing every day. Spoke to people all over the world and enjoyed the diversity and job security.

Multitasking is 100% required; Handling several duties at once
more than 200 emails daily plus phone calls; cold calls; resolving issues for several customers for lost cargo, tracking or rejected cargo.
Co-workers are very organized, supported, and thoughtful 
Hardest part is trying to keep up with all our daily, unmanageable, duties on timely manner. Trying to get more cargo to fill out Aircraft last minute when scheduled shipments do not show. 
The most enjoyable part of the job is quoting to customers

I enjoyed my job at Qatar Airways. Customers were extremely  polite and knowledgeable. The job was demanding and very fast paced which was to be expected from a call center ,  however, the company did not provide proper training and had a very poor  support structure for new agents unfortunately. 
My intentions was to stay for a long time with this company and use my Arabic with those passengers who did not speak english well.

None stop abuse.
Micro management, rewards are in the form of a KUDOs or paper recognition.
no room to grow.
2, 10 minute break and 30 minute lunch.
Supervisor tells you to come 15 min early to read company emails.
you clock in twice..at time clock and at computer. Both MUST be no later than start time.... slow computers and they still use GREEN SCREENS.
Lot of MANUAL FARING due antiquated pricing module bought.
They do manual credit card verification a lot and even on same day of travel.. they don't care to leave passengers behind.

Company doesnt care if you are tired or exhausted. They will literally work until u drop. You are fighting with the management, crewing and some old rules that they cannot let go. Airlines from different countries always making fun of us because of our rules for cabin crew. Pay is good if you convert it to another currency but its just not enough for all of the fatigue and sickness that you will experience. Thankful for all of the benefits but its not for long term. Since they might terminate u for very little reasons

Benefits like healthcare incl. dental and vision. Benefits PTO, 401k are great. 
However, highly stressful environment. Micro managed to the T, IT and softwares antiquated making day to day performance expectations extremely difficult to reach. 
Management and leadership style is very disorganized, inconsistent, rigid and not friendly or caring. Communication, incentives and perks non existant. 
No opportunity for growth. Salary is set at once with no increase such as merit or inflation...

Top Job Titles	Average Salary
Operations supervisor 14 salaries reported	$85,307 per year
Customer service representative 1 salary reported	$26.28 per hour
Cargo manager 1 salary reported	$9,000 per month

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