physical therapist

health center manager

customer service representative

QuadMed

QuadMed providers take a holistic approach to healthcare. They not only treat the symptoms or disease, but also the whole person. Office visits at 30 min, 45 min, and 60 mins long based on the reason for care to ensure the provider is not rushed, and that they are able to effectively communicate/educate the patient on the plan of care. The work environment is diverse and we use our cultural diversity to assists the patient's needs. The providers/physicians are respectful to all staff and show compassion to patients. The work load is considered light for nurses/medical assistants but there are a lot of moving parts that support staff employees have to ensure are being followed up on. The pay is EXCELLENT and the benefits are also great. There is currently a 6% 401K match. Insurance carriers are currently United Healthcare UMR (as of 1/2025), Delta Dental, and EyeMed. The vision and dental plans are great but I am still getting acquainted with the healthcare insurance carrier. Management is great locally but the corporate middlemen do not care about employees (they only visit a few days a month) . However, the CEO is AMAZING and actually cares about the company. The clinic is open at 7:00 AM-6:00 PM. Work hours for nursing staff/medical assistants are 6:45 AM-6:00PM four days per week (4-10s) or Monday-Friday 8 hour days. Providers rotate Saturdays shifts every 6 weeks (open 8:00 AM-12:00 PM). The office has CVS Pharmacy and VSP optometry onsite. Staff get 120 hours of PTO starting January and this time does NOT roll over to the following year (PTO hours increase after 5 years). Management is easy-going with time off for illness, emergencies, family changes, or if an employee needs to leave to attend appointments/child activates. You are also able to flex time if needed. 

In the morning  I come in and make a pot of coffee if one has not already been made, I always learn something new and there is nothing that "isn't my job' I make it a point to learn everything that I can even though Im a medical assistant. I learned how to bill and code during open enrollment earlier this year as well as administer allergy injections. I also became more familiar with  I always make my rounds around the clinic every day at leat 3 times a day and ask if there is anything I can help with even if it's the slightest task such as filling printer paper, stocking exam rooms, washing/folding linens, etc. There is nothing difficult about this job and if there was something that I didn't know how to do, I always asked how to do it and learned it asap. The most enjoyable part of my job is learning new things and becoming the ""go-to" person when certain issues arise. Always keeping myself informed and up to date with my surroundings and code of conduct is a must at all times wherever I am.

-The parent company of QuadMed is Quad Graphics (a printing company based out of WI)  
-Typical day at work could see as many as 10-15 labs from inside QuadMed to outside physician lab orders
-Patient load is dependent upon the needs of the patients. -Appointments are scheduled at 20/40/60 min intervals.  There are no 10 or 15 minute appts, other than lab and nurse visits
-Providers may see as many as 8-12 patients (or more per day) depending on the appropriate amount of time needed for each patient
-hardest part of the job is losing patients due to termination, retirement or death
-most enjoyable part of the job is working with the patients and the co-worker I have; being appreciated by your patients for taking the extra time to help them schedule outside appts, giving directions for meds, procedures, performing first time labs tests on older adults, teenagers, children and babies and praised for doing such a great job and easing the anxiety level

This company poses as a patient centered medical home but does not follow this model. QuadMed does not value individual employees or patients. QuadMed values numbers and nothing more. They provide new employees with a false picture of what they are about which gives an initial false belief that they put the needs of their patients first. The reality is that they are a client contracted company which means all they care about in the end is that the client always gets what they want even at the expense of their employees and even if it takes away from direct patient care. This company values money over people and if an individual who works for them does not follow suit, they will simply cut their losses and fire people regardless of expertise and high quality of direct patient care. The pay is good which is what keeps people working for them.

This was the worse job ever! Poor leadership  and bad management.  Very toxic work environment, a very high turn around. It's sad when you being mistreated by other staff and once reported to leadership it's sweep under the rub and then you are treated horrible by management once reported and even after filing complaints. They will retaliate and will give you extra work loads/ task and treat you so poorly/ and talk down on you like you a child. Management have their favorites and allow them to do and get away with any and everything! It's alot of evil spirited ppl at this workplace and I don't recommend no one to work there. They don't care about their staff at all just all about money and numbers. Their are patients who even complain about staff and their  poor customer service and nothing was never done. All I got to say is RUN!!!! 

The market has become saturated, so the amount of competition in the industry has made the environment a little more stressful for expansion, but there are a ton of knowledgeable and passionate people that work here.  It is nice to be surrounded by others who are always willing to help and generally like what they do.  The positive team environment makes up for the stress competition is putting on the business.  But the company is making a lot of efforts to constantly improve and be innovative, and that mentality allows for a lot of opportunities as a whole and within my role.  Also, the new President of the company is absolutely wonderful and it is obvious she really cares about all the employees and the company as a whole.

It is a patient centered medical home, so that is the type of environment thatchy promote. However, due to corporation provide medical care for employers it is truly not a medical home. This is corporate medicine driven by corporate policies. They keep adding requirements to meet goals but do not increase pay. Expect you to stay after work, before, be on call, and even highly encourage you to give patients your personal cell number. Went here for work life balance which it is not. Want to give employees 2% raises a year while creating and hiring more administrative people. Tell you how to do your job as clinicians even though they themselves don't see patients and in most cases have no clinical degrees. This is a business model not a medical model.  

The higher up you get, the harder it is. You are consistently expected to take on more & more & more with minimal resources and zero compensation. No matter how good of a job you do, there is no benefit to you other than taking pride in what you produced. You are expected to be available at all times and yet when people say they have so much on their plate they can’t be truly successful, it falls on deaf ears - and when bad management is brought up, and employees are dropping like flies, nothing changes. If they actually promoted work/life balance, compensated people well and rewarded hard workers, retention would be better.

Decent job. The owners treat you like trash, they offer no break room for the warehouse staff, if you wanted to get out of the non climate controlled warehouse on your break you had to go to your car, had the main shipping guy quit and they never replaced him just expected the rest of the crew to pick up the slack while still maintaining production. Safety is not number one there like most other warehouses. Everyone is replaceable so no need to care that the ladder is wobbly, or their are pallets that are unreachable, and the warehouse is filthy for it being medical supplies. I think the owner is a hoarder. All the time finding products out of date, but they’d never allow us to throw them away.

What is the best part of working at the company?
They flew me in for training gave me a rental for the week, put me up in a nice extended stay and food allowance.  We also got money for uniforms.

What is the most stressful part about working at the company?
The over all experience was great. 

What is the work environment and culture like at the company?
Versatile I worked with all different types of people

What is a typical day like for you at the company?
It was a doctor's office for state employees, we saw maybe 6 patients all day, they could also purchase there meds at the appointment.   I'm a nurse and I like doing back office work, I hate doing front office but, we all had to take turns .  I did not like that.

Top Job Titles	Average Salary
Physical therapist 3 salaries reported	$100,000 per year
Health center manager 1 salary reported	$84,000 per year
Customer service representative 1 salary reported	$16.00 per hour

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