member advocate

relationship banker

account representative

call center representative

solution specialist

Qualstar Credit Union

Qualstar Credit Union's member-focused philosophy, positive environment/culture, work-life balance, and great leadership have kept me motivated to stay for 20+ years! 

Some things I love about Qualstar:
- Qualstar Credit Union has great health and retirement benefits (both a 401k and pension plan!). 
- Qualstar would never offer anything to the member that would not benefit them (even if this means taking a loss) -- unlike the corporate banks whose main focus is on their stockholders and to make money. 
- Work-life balance: Qualstar has given me the flexibility to focus on my job as well as my family.  I have always felt a good balance with both.
-Lots of opportunity for growth: If you embrace the awesome culture, do a good job, and work hard, management will take notice! I've seen many of our staff begin their career as associates who are now managers/directors!
- Qualstar's management is excellent --- literally from the top up.  Our CEO is a genuine, natural leader who treats everyone equally, from the associates to the Chair of the Board.  He's a great role model for the rest of Qualstar management and he has mentored many through the years.

I could go on and on - but I mainly just want to say that I highly recommend Qualstar Credit Union to anyone seeking a career that they can be happy with and take much pride in!

What is the best part of working at the company?
The Culture- from Day One there is open learning opportunities.  While a small company there is room for growth. I found leadership open to discussion and felt supported in my learning and encouraged to take on more. Wish I found the company years ago.

What is the most stressful part about working at the company?
In the Contact Center there is a focus on growing business, I am not a natural salesperson so found this unsatisfactory and stressful. However, most of the member base is great and felt like I had meaningful conversations that improved their financial understanding. 

What is the work environment and culture like at the company?
Loved the monthly themed days- good food brought in and warm camaraderie felt across departments.  Awesome opportunities to volunteer for the community too!

To many company politics. Unless you are part of the upper management click that has been there for 10+ years you mean nothing to them. No room for advancement in the company, they say there is and that they like to promote from within but they hardly ever do. Benefits seem good on paper but insurance coverage sucks and you never see anything about your pension plan, you can't even see the balance of it plus there starting pay is super low compared to other companies. 
Upper management will do whatever they have to, to cover there own rears, they fired a fraud manager for something he had no control over just so they wouldn't have to fire there VP who is part of there click. They work in very shady ways, I would never recommend this company to anyone who wants to keep there sanity, it is a very toxic work environment.

I came into Qualstar after having worked at a different credit union, and I found myself so much happier here than I ever was there! There are tons of opportunities for advancement, and unlimited learning to do. I have the freedom to learn new things if I want to, and am paid very well for the position I am in. Qualstar has healthy competitions each month amongst the different staff groups, and rewards us for meeting goals and cheering each other on. Qualstar cares about their employees, and their members and it shows! I feel that I am constantly being lifted up, and pushed to excel in the ways that I want for myself. I have never felt like I was not a valued employee, and I was treated with infinite respect and care. If you are looking for a company that will support you and build you up while paying you a fair salary then this is the place for you! 

My typical day involved 50-100 outbound and inbound phone calls, sending correspondence and emails to delinquent members, and preparing files for legal action and collection agency assignment.
I was also a peer coach for young collectors, so frequently answered their questions or took their transfer calls to resolve an issue with a member.
I was trusted to perform the necessary actions to resolve accounts and only reached out when supervisor or manager approval was needed.
I worked from home 3 out of 5 days per week and enjoyed this option.

• typical day is 90% teller work, they say the job is hybrid but it’s mainly teller work
• I’ve learned that the company doesn’t have compassion for their employees if they work in any of the branches
• management is uncoordinated and unhelpful, if you bring up a concern you are expecting to find a solution alone
• I enjoy the employees I work with at the branch, not the manager
• work place culture claims to be inclusive 
• hardest part of the job is finding the proper support to achieve the goals
• The only part of the job I enjoy is when I actually get to help member’s with their financial needs, and when the shift is over

I worked here for 2 years its was not a professional environment, worst moment was having to work with our ceiling leaking brown water onto my desk, I was told from the beginning it wasn’t a sales position but we were always expected to sell our members on products, I had my car in a ditch from how bad it snowed once and I had no way to work and was still written up I would ignore the job description because you end up doing way more than just what’s in the job description, the break rooms are a joke the only thing I enjoyed working here were the members that would come in and my co workers that I worked with on the daily 

I worked at Qualstar for about 8 months as a teller/member service representative, part time.  I quickly learned the importance balancing a cash till, as we were expected to be balanced down to the penny every day.  I learned some basic banking skills and was given the opportunity to upset consumer loan products such as credit cards and auto loans.

My manager did not support job growth as I learned more with the company, which is why I ultimately left. They were pleased with me doing the bare minimum and did not like it when I would attempt to support other departments, because it "wasn't my job."

Never encountered someone who didn't want me to work closely with other coworkers like that manager. I didn't feel confident reporting, because the head of our department and my manager were very close friends outside of work.

Typical days are processing transactions, answering questions & suggest products/ services that are beneficial to mbrs. My direct manager was awesome & my team helped me grow a lot. Great overall culture- hardest part for me was learning/ searching for clear & accurate ways on procedures. I enjoyed going to work most days and i think this job is great for someone who is optimistic & self driven. 

Top Job Titles	Average Salary
Member advocate 1 salary reported	$23.00 per hour
Relationship banker 2 salaries reported	$23.25 per hour
Account representative 11 salaries reported	$24.42 per hour
Call center representative 1 salary reported	$22.50 per hour
Solution specialist 2 salaries reported	$24.50 per hour

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