software engineer

account executive

technical account manager

senior software engineer

sales representative

Qualtrics

Qualtrics is a great company, but they aren't really honest in the recruiting process. I was told I would be working one-on-one with clients, teaching them and building out solutions. Never once did they use the words "Support" or "Call center", but that's exactly what it is. The problem is, the job is hard: you have to be clever to solve the customers' problems. So Qualtrics has to hire really smart, qualified people, but ultimately, it's still just a call center. They incentivize quantity over quality. They don't provide opportunities to work to your strengths. 

If you're an extremely social, smart, competitive person, Qualtrics would be great for you. If you're at all introverted, if you like to take your time to focus in on issues, if you don't like being in a big loud room all the time, then Qualtrics might be a great springboard for you, but I wouldn't recommend planning to stay there long.

Qualtrics is an amazing company in the sense that they offer a unique, best in class product in a market that is still developing. The level of innovation the solution provides research and experience professionals is unmatched. Growth is tremendous, however less than 50 percent of reps hit quota, and SDR support for AE's is minimal, which leads to a heavy emphasis on prospecting while also balancing pipeline and a very complicated, and lengthy sales cycle. Everything that is needed requires a ticket. Tickets all have SLAs of a business day or two. The people are great, for the most part. But management is relatively new and still earning the ins and outs of Qualtrics, which is a BEAST to fully understand and effectively communicate to customers at the price point it is offered.

Their Product Specialist role is technical support. It's actually just technical support. The low $40k salary and the fact that this job is technical support is swept under the rug by flimsy promises about "being on the fast track to get promoted by the company" and the fact that there's ice cream and basketball in the office. I've seen some people get promoted but it's often a lot more difficult than they make it out to be. They almost always try to trap you in the Product Specialist role for at least a year (because no one wants to do it, everyone wants to get out, and they need someone to do it so they try to prolong the time before you actually get promoted). Recent college graduates don't know that they're being taken advantage of since it's their first "real" job. The company knows this and takes advantage of this.

It’s a very different company now compared to just a few years ago. Advancement opportunities that seemed abundant back then are scarce at best. Top performers have noticed and started dropping like flies, while backfill, promotions, and new head count have to get sign off from a dozen different groups. 

Salaries are usually alright, but the perks are pretty great and your coworkers will be some of the most amazing people you’ll meet. 

Overall, if you are happy with the compensation package offered at the start and don’t have much ambition beyond that, you can grind out your core job and cash a paycheck for years. If you’re ambitious and want to get ahead, maybe look somewhere else. Extra effort is rarely given more than an “atttaboy”. 

After a series of bad decisions by executives with no accountability, the company got sold to a private equity firm in summer of 2023. Soon afterwards, they laid off ~1000 employees and made it impossible to get promoted, whereas before that it was easier as it was based on your performance and achievements. Lots of corporate speak and completely out of touch CEO and the whole C-suite is embarrassing, nobody below them respects them and their regular company wide meetings are a laughing stock, they are incredibly bad at communication and business. They are only good at enriching themselves, while driving the business into the ground. They are currently trying to replace the highly qualified US employees with offshore, low cost replacements. 

The Qualtrics I was recruited many years ago was great. They believed in their vision, they took care of employees like family. Since then, after getting bought by a private equity firm, it's gone downhill. 

Going through three rounds of layoffs, while not being transparent about any of it (transparency used to be one of our five company values). 

They even refuse to acknowledge that we've had three rounds of layoffs. Leadership has never said the "L" word. They refer to our hundreds and hundreds and hundreds of unemployed families as, "the event in 2023." That says all you need to know about how they treat us nowadays. 

My team's "likelyhood to stay at Qualtrics" employee engagement scores were at a straight out 0% last quarter. 

Qualtrics has gone from a company I was proud to work for that did altruistic work (Five for the Fight) to a company that has taken a turn to become plcal and fully embrace a libb agenda. Not only donating/encouraging donations to left organizations, to having trainings by speakers who embrace id pltcs, and so much more. This may seem great to many, but if you are rep. or a person of faith, think twice before working here. If you join, do so with eyes wide open that over time, you'll feel like an outsider and are expected to stay quiet if you disagree.



Great culture and coworkers that are willing to help and work hard. Lots of needless meetings that eat up time for no reason. CM jobs are great because you can see when companies listen to metrics and make good decisions but management at this company needs some reason work. leadership has no idea where they want to take be business or how to run the company. If you want to work for a company that does not appreciate you and you have to be looking over your shoulder constantly then by all means.

Pros:
Great benefits and flexible schedule. Qualtrics has a beautiful office with many employee perks like catered food, gym, child playroom, snacks, etc. They also host amazing events.
Cons:
Do not join the EX team! Bad leadership, vision, and metrics. Even though we use our own survey technology to gather employee feedback, upper management didn't make the necessary changes to save a failing team. Our team was eventually diminished after they realized they messed up and screwed over all the account executives that joined the EX team in 2016-2017.

It was inspiring to intern at Qualtrics, I really enjoyed my time there! I loved how much autonomy I was given to do my job and to try to improve the processes involved. I felt I was given real ownership over my responsibilities.

There are great benefits to working at Qualtrics, foremost the people that the company hires. The quality of my coworkers was incredible.

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