leasing specialist

maintenance technician

community manager

lead maintenance

make ready technician

Quantum Leap Property Management

The Shippys Core Values are as follows:
1. Deliver Exceptional Service for our Residents
2. Create Fun Every Day
3. Build a Positive Team and Be A positive Team Player
4. Build Open and Honest Relationships with Communication
5. Be Creative and Open-Minded
6.Pursue Growth and Learning
7. Be Positive, Passionate, and Committed
8. Always Perform with Excellence
9. Create Profits for our Investors
10. Be Humble and Kind

The Shippy's are the most honest, kind and generous family front office I have ever had the pleasure of working with. In my professional career, I have worked for several companies in the real estate arena, and there are very few that operate quite like them. They are a tight-nit family-run organization that has an incredibly successful business model which has caused them to grow exponentially. However, even with all of their company's recent growth and success, the Shippy's still value their employees above all else. For example, several of my colleagues have been promoted to bigger roles, and also, everybody is actively encouraged to learn the different aspects of the business. Culturally this company a gold mine, and In my 10+ years of working in real estate, I have never experienced anything quite like it. The working environment is one of positivity and inclusion in every aspect. Focusing on building up employee's strengths, rather than constantly pointing out their weaknesses. The autonomy you have working at Shippy Property Management allows you to be successful, and there is zero fear from randomly getting terminated and/or being micromanaged.

If anyone has the opportunity to join this team, I highly recommend that you do so. Small/middle-market private companies like Shippy Property Management rarely exist anymore. 
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I was hired on for 30 days to attempt to turn a struggling community around from 90% to 93-94% with an incredibly dissatisfied tenant base and a handful of notices and skips that were not on the books. I was informed not to move people out by my regional in order to keep our occupancy up although it affected our delinquency. I spent a couple weeks just cleaning up past due invoices so that we wouldn't have liens placed on the property. They preached "we only need 3-4 leases a week" which we received except for 1 week. I provided current market surveys, ILS pricing for comps and an explanation for the downward trend only to fall on deaf ears due to our exceptionally high pricing compared to our comps. My regional was a "yes man" and wouldn't last a week on-site under his own conditions if his life depended on it. He was interested in what I had to say regarding the pricing concerns until the owners son showed up. Then it was an issue of us not following up enough with people that didn't want to pay our inflated prices. We didn't close them. We over rode people that weren't qualified just to get them in. LOL! Stevie Wonder could see why it was performing the way it was! One of my employees, new manager, was being watched by the police department for meth use and possible distribution. I refused to believe it but was provided proof and it floored me! I cant make this stuff up. This was literally the worst management company I have ever experienced. The owners seemed to be an awesome couple during the interview and if they're not aware of the ridiculousness of what's happening on their communities then it's time they see it. I understand its a numbers game but resident satisfaction and retention doesn't seem to be a concern. 

First off, let me say that I love the Shippys (the owners.) They are wonderful, wholesome people who care about their employees. The problem is who they have under them.

You can tell that the portfolio they built got built way too quickly and it got out of control. They buy c- class properties and then try to turn them around, only to fail miserably at times (see Star Club and Axio) this is because upper management has no idea how to turn run down properties into desirable places to work and live. They just buy terrible properties and hope for the best.

I've seen a few of Shippy's bad properties turn into not-so-bad properties, but this is only because the on-site teams were good, and they worked their butts off. It has nothing to do with the competence of upper management.

The company is a revolving door. I have seen at least 5-6 regional manager go through San Antonio in my time there, as well as countless maintenance employees.

The pay is alright, but it's lagging behind the industry standard. Benefits are okay. Work culture is okay.

I know you're trying Shippys, but you need to stop buying rough C-class properties that are difficult to turn, and then putting them in the hands of people who don't know what they're doing.

 I was hired on during a very hard economic time a lot of unemployed People due to COVID which resulted in several people loosing jobs and homes (i helped in every way possible to for Residents to get rental assistance and set payment arrangements) keep in mind I had low delinquency. I was informed not to move people out by both  Regional and Director  in order to keep our occupancy up  I provided current market surveys for competitors showing the high pricing around  growing area with lower rents and move in specials for newer communities and an explanation for the downward trend only to be rejected and no ideas where taken into consideration due to our exceptionally high pricing compared to our competitors. Regional wasn't interested in what I had to say regarding the pricing concerns until the owners son showed up and he was never informed of all the vacant units my Supervisors had told me to not move out. I had countless emails that I would send them on a weekly basis to remind them of these vacant units with no response at all or I was always given the run around.We had 7 applications a week maybe more but due to several factors they would get denied (Could not be approved)

I have had the privilege of working with Quantum Leap for over a year and three months, and my experience has been incredibly rewarding. Within just a month of joining, I was promoted, which showed me that hard work and loyalty truly pay off here. Recently, the company has undergone positive changes, with the last of the toxic staff members being let go of (as you can see in recent previous reviews). Since their departure the work environment has greatly improved, creating a more supportive and collaborative atmosphere.

Although the owners have a big heart and have been taken advantage of in the past, their commitment to the company’s growth is now more evident than ever. The company is expanding, and the future looks incredibly promising for Quantum Leap. Employee turnover has decreased significantly, morale has improved, and there’s a palpable sense of optimism. Like any growing business, there are still some growing pains, but ownership is clearly making the right decisions to move forward.

Overall, I’m excited about the direction Quantum Leap is heading and proud to be part of this journey.

I worked as a Lead Maintenance Technician for this company, and starting from day one of my employment there were already major red flags and issues. The higher ups offer no assistance, there is no support, and most of the properties are already in bad shape due to poor management prior, so when you're hired on everything is now your fault for not digging them out of hot water. Invoices never get payed so vendors would stop selling, back logged work orders and issues because nobody can stand to work there long, and absolutely no communication from higher ups when you have issues but they will be sure to chew you out for whatever reason and go out of their way to do so. Complete sham of a company, and it's absolutely not worth the effort of working for them. Sure the money can be OK, but good luck ever having a life outside of work. Just stay away from this company and find your worth somewhere else where you'll actually be taken care of. 

What is the best part of working at the company?
The pay is the highlight the hourly is great and the commission is passive at best.

What is the most stressful part about working at the company?
The constant concern for safety, unavoidable water heater issues causing irate residents, squatters, and drugs on property.

What is the work environment and culture like at the company?
The front office is great and management is highly avoidant of resident confrontation.

What is a typical day like for you at the company?
Open the office in the morning, stock supplies for coffee, address emails, and application alerts. Tour visitors and applicants maintain a pleasant office space for all residents, answer phones, and assist residents with things like rent, maintenance request, and schedule events for them to enjoy.

I love working with the people in this company. The owners spend a great deal of time and energy on creating a culture of positive growth.  At every level they both encourage and support their staff members in both personal and professional endeavors. As a company they strive to build the best communities they possibly can for their residents. Always looking for new and creative ways to improve the overall experience. Additionally, their "Shippy Gives Back" initiative is something I have rarely seen at any company I've worked at previously. They make a point to support not only causes and charities that they are personally invested in, but ask that their employees share any events/ideas that may be special to them so that they might offer their aid as well. Great people! Great company!

At first glance, this company seemed like it would be a good place to work, but once I started, it became clear that there was a lack of organization and clear leadership. I was originally hired to manage one property, but on my first day, I was reassigned to a completely different location without any prior notice. While my regional was supportive and professional, the experience with upper management left a lot to be desired. The company recently changed its name from Shippy Properties, but many of the same challenges remain. In my opinion, there are serious issues with structure and communication that made it a difficult environment to succeed in. Based on my experience, I would not recommend working here unless major improvements are made.

Horrible company. They are a second chance company that accepts any renters. Their upper management consist of family members who barely know what they are doing. Their regional leadership changes every 3-5 months. They never want to put the money in to fix issues. During the start of Covid. The entire corporate team was able to work from home for a month while they made the on-site staff work at the office everyday. The corporate team rarely has visitors and could have easily locked their doors and worked from the home office. If you are not upper management, they do not value you 

Top Job Titles	Average Salary
Leasing specialist 28 salaries reported	$17.00 per hour
Maintenance technician 16 salaries reported	$20.50 per hour
Community manager 8 salaries reported	$64,063 per year
Lead maintenance 11 salaries reported	$29.82 per hour
Make ready technician 12 salaries reported	$17.00 per hour

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