direct support professional

registered behavior technician

board certified behavior analyst

licensed practical nurse

registered nurse

Quest, Inc.

Quest's #1 priority is the people who receive services. At Quest, the individuals in all programs are seen and treated as people above all else. No matter what level of personal care a person needs, it's provided to the individual, not a "client", "patient" or "consumer". It's not unusual to meet many Quest employees who have been with the company for 5,10,15, even 20 or more years because it's an excellent place to work.  The company always strives to do its best for its employees, whether it's finding the most comprehensive and affordable benefits programs, offering generous earned time off, demonstrating appreciation throughout the year (DSP week is amazing!), and being  flexible whenever possible. Quest's residential and other facilities get an A+. They're beautiful and well-maintained.  The company's Leadership and Management teams are friendly, and approachable and truly care about the employees. Quest Leadership and Managers understand that we must always continue to improve and grow - for the people we serve and the employees who choose Quest as their employer. 

The company should be able to fill caseloads quickly, its a clear reflection of the high turnover rate that there is. The clinic is full of wonderful kids, and working directly with them was easily the most enjoyable part of the job. Unfortunately, that is where much of the positive experience ends.

The company uses a tier system that appears promising on the surface, but in practice, it feels more like a recruiting tool than a genuine growth pathway. Opportunities for advancement do not seem to be readily available, even for employees who have been with the company longer. Because of that, I would highly caution others against assuming there is meaningful room for growth or more pay. I promise there isn't. They also have a strict NO eating policy when providing services in schools. They will not accommodate you. 

For anyone interested in becoming a student analyst, I would strongly recommend looking elsewhere. The company does NOT have a well-structured program in place to ensure fieldwork hours or provide the level of supervision needed for proper advancement.

I've been working as a cook at Quest for about three years now. I like some of the directors I've had - theyre always coming up with new ideas and trying to make things better for the residents. But the problem is, they never stay around long enough to really make a difference. One will come in and say all the right things, and then they'll leave after a few months and someone else will come in and start all over again.

But the thing that's really getting me mad is the health insurance. I'm trying to take care of my kid, who's still young and needs to see the doctor all the time. And when my kid got sick, I had to add him to my insurance plan. It cost me over $800 a month! I know that's not a lot of money for some people, but it's a lot for me. I'm just trying to make ends meet and take care of my family. And on top of that, I'm getting paid pennies for what I do. I'm working hard everyday, but it doesn't seem like anyone cares about how much I'm struggling to get by.

I started at Quest with high hopes of growing in my role as an RBT, but the reality was disheartening. The lack of proper training left me scrambling, trying to figure things out on my own, which was both stressful and inefficient. Communication from leadership was almost non-existent, making it hard to seek guidance or clarification. Sadly, this experience fell short of my expectations for professional support and development.

Depending on the department you work in management can be great and other times less so. Overall the company has taken measures to follow up on concerns raised by supports. Upper management under goes a 360 review. Gossip is frowned upon. Overall people will put in effort and work as a team. Great collaboration and positive moral. As with all companies, there is room for improvement and not everyone will be pleased. However overall it’s a great place to work. Company respects people personal lives and people are able to take time off as needed, good ethics. Some positions are more demanding than others

I worked as an RBT at Quest, Inc. for a year, but unfortunately, it was a bad experience. The management was poor, the training was inadequate, and the organization didn't seem to care about the people we were supposed to be helping.

I felt overwhelmed and under-supported from the start. The training was a mess, and we were constantly changing protocols and procedures without any clear guidance. It felt like they were more interested in making money than actually helping our clients.

The work environment was toxic, and I eventually realized that I was doing more harm than good. I'm disappointed that Quest, Inc. didn't prioritize its clients' well-being or its employees'.

I wouldn't recommend working at Quest, Inc. to anyone. If you want a job that's meaningful and fulfilling, look elsewhere.

No communication. Management only cares for the staff that are willing to cover extra shifts so they don’t have to come into work. Good staff barely get acknowledged, you speak up and you become a bad guy. Nurses are horrible and careless, makes me wonder where they get their license from. (dirty place). They want to help client become independent when they can’t this is more of a nursing home but yet they want to call us DSP. Everyone gossips about each other, management covers up bad behavior from staff because they are afraid to loose them since those staff are the ones that are working so many extra hours. Short staffed. DO NOT WORK HERE!!! New staff will last maybe a week when hired it always happens. New staff are never welcomed very nice.

Quest is the best company I've worked for in Florida. They pay competitively compared to other companies in the same field but it's not that great. Everything else about Quest is good to great. Clients are great and it's rewarding to work with them. Benefits are fine. After a year with the company you earn 8 hours of PTO per pay period. Requesting PTO is typically not a problem. During the holiday season you are usually given at least one of Thanksgiving, Christmas, or New Years off and typically have to work at least one of them. There are plenty of opportunities for advancement if you are motivated to do so. You work hard most days but you also spend the majority of your work day having fun.

Working here has been a genuinely rewarding experience. The company offers a great work-life balance, which helps maintain both productivity and personal well-being. The pay is fair, and I feel recognized and appreciated for the work I contribute.

One of the most fulfilling aspects is being part of a team that’s driven by a meaningful mission. It’s not just about business—it’s about making a positive impact, and that gives real purpose to the work we do. The culture is supportive, and leadership fosters growth, collaboration, and transparency.

Overall, I’m proud to be part of an organization that values its people and stands behind a good cause. Highly recommend to anyone looking for a workplace that combines professional fulfillment with personal satisfaction.

started off great and felt like I was welcomed to the team. I was warned about "clique-y" behavior from supervisors, but did not let that cloud personal feelings. please be aware of who you tell things to, as gossiping is frowned upon (even if it is about wages). grudges have been held against my coworkers which resulted in corrective action or termination. coworkers are amazing and helpful and truly are the best part of going to work - as well as the clients. supervision meets the BACB requirements, but rarely are you given feedback in the moment. document any and all interactions.

The benefits are expensive, but well worth it. they also have a 401(k), long/short term disability, and more.

Top Job Titles	Average Salary
Direct support professional 194 salaries reported	$16.84 per hour
Registered behavior technician 114 salaries reported	$22.57 per hour
Board certified behavior analyst 23 salaries reported	$51.74 per hour
Licensed practical nurse 14 salaries reported	$29.20 per hour
Registered nurse 55 salaries reported	$33.40 per hour

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