driver assistant

sales associate

clerk

assistant manager

baker

QuikTrip

For the position of "Night Assistant", the workload is enough to keep you busy.  Which is fine for me.  I'm not lazy and don't mind working throughout the entirety of my shift.  To be honest, I was going through some personal issues during my time with QuikTrip.  So working the overnight was actually beneficial in many ways.  The last thing I needed was your typical coworker relationship with anybody!  I just wanted to be left alone with my list of tasks.  

My issues with the job began during training.  I remember one night, after working several hours already non-stop, I stated to my trainer that I was going to eat my lunch after I complete XYZ.  I completed what I was working on, and went to get my food.  Now, it's bad enough that there is literally no chairs anywhere to be found in ANY Quiktrip (which they actually boast about during training in videos like it's something to be proud of).  I overlook that and get my food to begin eating like any normal human being does at some point during their workshift.  I didn't even get to my second bite before my trainer is giving me something to do.  By the end of my two weeks with my trainer, It's all I can do to keep from shouting at the person to leave me eat!  

On one occasion during my training, a customer comes in.  They pick out a few items and head towards the counter.  I drop my sidework tasks to go and assist the customer.  Said customer leaves the checkstand to go and pick out another item.  My trainer pulls me aside to say "I wouldn't have even gone up to the checkstand yet.  You wasted what?  About a minute, minute and a half?  Those minutes add up throughout a shift.  Wait until they are ready to check out next time".  

On a different occasion, it was about 650 in the morning.  My shift ends at 7.  There is a small break inbetween the riot of customers.  I start stretching my legs because they hurt after 9.5 hours straight of constant work without being able to even bend my legs, sit, or take a breather.  My trainer is clapping her hands and shouting "Come on, come on, come on, there's still 10 minutes left!"   Really?  I've just given you almost 9 1/2 hours of continuous service, without a break....  Without stopping once....  You can't even let me take it easy these last 10 minutes?  

There is a culture that exists at quiktrip, that just doesn't exist other places you work.  People are accepting of the ridiculous demands of the company.  It's like "The Stepford Wives" or something!  People are actually cheery and flipping excited about the fact that they are pushed every minute of a 9-10 hour shift, to the point of not even getting a second bite of their flipping food before feeling the need to do something, be productive, etc....  It's brainwashing at it's finest!  You're expected to be as happy as spongebob flipping squarepants at the krusty krab!  

Once I was on my own, the demands continued.  The DAW (List of tasks you must complete each shift) was enough work to fill my entire shifts.  But your store manager (90% of them) expect you to also get the daily deliveries put away.  Which is NOT on your DAW list, it's on theirs.  And it's on their list for a reason.  Because as a night assistant, you already have enough work to keep you busy for your entire shift.  They've even assigned a program in the DAW app to account for every minute these tasks should take you to perform.  What the app doesn't take into consideration is the fact that I cannot even wipe half of 1 grill, before I get interrupted by customers.  Stop what you are doing, check them out, then walk back over to the grill, wet your rag, start wiping, and BOOM, another customer.  Stop what you're doing again, check out the customer, walk back over, start wiping, BOOM another customer.  It's a 10m minute task that takes you an hour to complete with all the interruptions.  Coffee pots, same thing.  Tea urns....  Everything you do!  For that reason, you will work every minute of your shift....  Without a break.  

The bonuses are nice, in exchange for your soul!  The expectation is to get your tasks completed.  Without excuses.  And without a reasonable thought in the process.  1 night, my order arrived to my store late.  Usual time was around 10-11.  Mine didn't arrive until 3am due to bad weather.  At 3am, you're expected to be making the daily preperations starting around that time.  You have to make coffee, brew the tea, trash, sweep, mop, breakfast sandwiches, grill items, All while juggling the increasing flow of customers, because many people out there are early birds that start waking up 330-5.  So yes, it will take you 2 hours to do these things.  Now I have an order to check in, donut case to set up, cold food deliveries to get in the refrigerator in a certain amount of time, cold display food items to rotate, stock, and set up....  Oh yeah, and an order of chips, candy, snacks, tobacco, tobacco, and more tobacco, etc to put away.  So I prioritize because all this isn't going to happen before 5 am when morning shift begins to arrive.  I get the store ready, coffee, tea, grill, breakfast, some of the trash, sweep, mop,  donuts put on the rack, cold delivery put away.  That was all that I had time for.  At 5 am I'm met by a few of the morning shift, giving me the "Now I have to work harder because you didn't get the order put away" treatment.  Barely speaking to me.  Dirty looks.  etc....  Followed by a discussion with the store manager about how he expects, even considering the late delivery, me to have gotten to "at least some of the order"......  Are you flipping with me?  I just completed a 9 and a half hour shift, without a break, without any assistance, I'm relatively new, and this is a conversation we are really having?  No appreciatioin for your hard work.  No gratitude for daily hard work.  Instead it's "Why didn't you get this done?  That done?  I've seen the workforce!  What you received out of me that night is more than you would from most out there.  All the young kids you employ, playing with their phones rather than working most of the time!  This lazy younger generation ceases to amaze me!  I still got most of it done.  

Lastly, the bonuses aren't "as advertised".  You'll notice early in the hiring process.  All you have to do is ask how much money you will make.  They start talking about averages, percentages, how your store performs (Right, because I have control over how many people walk through the door).  They won't give you a number.  Don't get me wrong, for what the job is, it is a good salary.  But remember.  You're Spongebob working at the krusty krab every day.  Every customer.  And you have to do so with this constant "More, more, more" attitude.  And a lack of gratitude for your hard work.

I have never been so disappointed in my life! I have extensive experience in this job position but what they expect is no longer good for the employees or the customers.

IF YOU ARE HIRED AS A "NIGHT ASSISTANT MANAGER" FIRST UNDERSTAND - YOU ARE NOT AN ASSISTANT MANAGER! 

YOU ARE A DECENTLY PAID SLAVE DRIVEN WORKER MOST LIKELY ALONE THROUGHOUT THE NIGHT WITH ZERO HELP OF A CLERK, I'D SAY 95% CHANCE.

YOU ARE ACTUALLY EVERYTHING... A JANITOR, STOCKER (AND A LOT OF IT WHICH IS HIGHLY DISORGANIZED), YOU WILL TAKE IN DELIVERIES AND SPEND MOST YOUR TIME STOCKING FOR THE DAY SHIFT, THEY WAIT UNTIL COOLER HOLES ARE EMPTY AND YOU WILL HAVE TO PRINT OUT A LIST SO SMALL AND HARD TO READ JUST TO FIGURE OUT WHAT GOES IN THAT HOLE, FIRE UP THE KITCHEN AT IN THE MIDDLE OF THE NIGHT TO BE A COOK, MAKE BREAKFAST, A CASHIER, HAVE ZERO TIME TO BREATHE LET ALONE GO TO THE BATHROOM, HAVE MANAGERIAL DUTIES AND KEEP THEIR ZERO TOLERANCE CUSTOMER SERVICE POLICY TO SAY CERTAIN THINGS - OR ELSE YOU WILL BE WRITTEN UP AFTER A 'GIVEN' AMOUNT OF TIMES. 

You will work 46 hours grave per week and will often be asked to work beyond those 9 hrs because the morning shift can barely handle the volume of people coming in (even in the slowest store - which you will probably be given at first). 

They don't tell you until orientation day (after you've spent money on about 5 pairs of Khaki pants and tennis shoes (which you will NEED)  - YOU ACTUALLY DO NOT HAVE A JOB UNTIL YOU "GRADUATE YOUR 2 WEEK TRAINING" & TRAINING HIGHLY DEPENDS ON YOUR TRAINER,WHAT HE/SHE THINKS OF YOU AND THEIR ABILITY TO TRAIN!

My trainer was a good person and nice but literally said to me after the 3rd day, "Most people know how to do a complete shift change on their 2nd night". Keep in mind - my first night of training he only had me follow him around and 'watch' and so I am still asking myself how a person "knows their 2nd night".

It is not a small form or process to do a shift change.  

I won't waste my time explaining on how poor training can actually go. It is just bad!

Yes. It is slower at night but when you are doing the work of what 3-4 people usually do during the day - it has just officially become slavery but for more like a minimum of 50 hours per week. If I am correct I believe they only pay a certain amount of overtime as well. Don't quote me on that - ask if you may get hired!

Well. I will mention on thing my trainer said - "Run! Run to the counter when you see a customer coming in or hear the door bell (which is needed because YOU COULD BE ANYWHERE IN THE STORE)".

My trainer literally said, "You don't walk fast enough! You have to run!" Little did he know I walked so fast on my last job that I averaged 12 miles on an 8 hour shift and my highest was 18 miles! So. I walk fast!

What was most agonizing about this job is that the title you are given does not fit the job description & it is not about safety for me. I'm not afraid to work alone and overall QT is a safe place to work because they have such an advanced security system. I just truly love to deliver awesome customer service. You are given a list (on the computer of all your duties to complete throughout the grave shift. 

Let us be realistic. The first night - with a veteran of over a decade of experience and I (2 people) - could not finish all of our duties. The second night we had someone cook all the food (3 people) and we still did not finish our list of duties. The third night - we still could not complete our list - YET QT EXPECTS YOU TO GO INTO YOUR NEW STORE AFTER 2 WEEKS AND BE ABLE TO DO ALL OF IT ON YOUR OWN.

THINK ABOUT IT! 

Are they just trying to save money because employees are the highest cost of doing business? Have they stopped caring about employees? Have they stopped caring about customers? I really can't make up my mind on this. 

I worked for over a decade in a store that only made a fraction of what a QT makes. Our store made only 1.5 million/yr but we always had a cashier and clerk. 

Although the money was decent - I literally quit because after understanding how this really works - I didn't want any part of their company culture!

OVERVIEW & BENEFITS

At QuikTrip, I've always been rewarded and taken care of for diligent work. They pay very well compared to other retail companies, whether you're a recent hire or a senior employee, and as full-time you get preset raises every six months. Health benefits include dental, medical, vision, 401k, and life insurance, and premiums are very low. Your federal taxes are automatically deducted from your paycheck, so when tax season comes around you don't have to worry about having to pay a large chunk of money, since it's already been paid for.

They also have an employee relief program, known as ERP. If you are not feeling well when you clock in, or need the rest of the day off, you can request to have your shift filled by an ERP employee. If there is coverage in your area, the ERP will travel to your store and take over for you, usually within an hour or two depending on traffic, weather, how far they are traveling to get to you, etc. Scheduling for the ERP system is automated based on which ERPs are in the area and what stores need coverage, and it's not guaranteed, but the less often you use it, the more likely you are to get coverage.

You also receive 5 personal days and 10 sick days every year, which you can use anytime before your shift starts simply by calling your store and requesting to use a day--no questions asked. A relief employee will be automatically sent to your store when you use a day.

PROS & CONS

I've taken off one star out of five for Job Work/Life Balance, Management, and Job Culture. I will outline that below.

Your work/life balance at QuikTrip can be great, or it can really suck. It depends on how good at time management you are, how physically resilient you are, whether you are full-time, part-time, RA, NA, etc. As an NA (Night Assistant), I've found that the 10-hour overnight shifts are physically exhausting to the point that all I want to do when I get home is sleep--and you'll be sleeping during the day, which can be a challenge. Finding time to complete homework assignments if you go to college or visit with your family and friends can also be difficult if you can't stay awake at least some of the day after your shift, and I've found that people often do not understand just how different it is working only overnights. As an NA, I will often be working completely alone, and have to deal with a wide variety of customers, ranging from excellent to downright dangerous and hurtful people. It is almost guaranteed you will be confronted or verbally mistreated by unhappy customers at some point or another. Personally, occurrences like these can sometimes upset me to the point of making the rest of my shift utterly miserable. How much of a con this might be for you depends on your luck and how thick your skin is.

As with any place, management can be hit or miss, but I've been very lucky and experienced nothing but excellent store managers so far. There are also assistant managers below the store manager who perform a lot of different tasks and manage clerks. In general, I've found that managers are extremely willing to help you if you keep a positive attitude and prove your worth. I've heard some horror stories of awful managers or assistant managers, but personally have not had any major issues.

Job culture between employees is excellent. There is a lot of comraderie and friendships to be made. They have annual events where a lot of employees get together, win prizes, get good food, and hang out with each other. However, day-to-day culture with customers can be a chore, as this is a customer service job and you will have to serve some unhappy people, sometimes due to no fault of your own.

-A typical day at work started with clocking in to the computer system and checking for corporate messages/ or manager requests in the system. I would then go to the kitchen area to begin deep cleaning it for the next day. After cleaning the kitchen area I would do a quick store upkeep to make sure everything was in stock and where it needed to be. I would run the cash register while doing these tasks while trading off with my manager on different duties around the store. Once the order shipment got delivered my manager and I would begin stocking the order items on the shelves for the next day and taking inventory to make sure that we got everything in the shipment that had been ordered. At the end of the day I would stay on the cash register and work until my shift ended.
-I learned great customer service skills, QuikTrip is very heavy on employees having great customer service skills to insure the return of each customer to our store. I learned quick math while counting back change, the computer system does not tell you the amount owed back, so you learn to count back change in a manner that is quick and accurate for both you and the customer. I learned how to take inventory of a store and to make sure that the order's were put away properly every night. And most importantly I learned better teamwork skills, to help my co-workers and I work more fluently and more accurately together as a unit.
-The management was very good for the most part. At first the chain of command can be confusing since there are roughly 5 different types of managers in each store. Some of the managers that had been with the company for a longer time were a little fast and loose with the ordering sometimes, deliberately ordering too much to avoid having to do the order work for the next day.
-My co-workers were for the most part great to work with and great to be around in general. We all had good communication with one another and worked very well as a team. Some co-workers that did not actually want to be at work were tough to deal with at times, with lack of communication or a bad attitude, but for the most part everyone working for QuikTrip is a quality person.
-The hardest part of my job was the customer service. I worked the night shift so I had to deal with a lot of intoxicated customers that at times would become agitated and cause disturbances in the store. There were also times that I would catch people attempting to steal items from the store and I was required not to confront them but instead let my manager on the floor know and keep my eyes on them at all times.
-The most enjoyable part of the job was customer service though as well. With one un-enjoyable customer to come in, I would get the pleasure to deal with multiple friendly, kind, funny people that would end up putting a smile on my face and making my day all around better than it was before speaking to them.

I was fortunate enough to work with managers who easily understood where I could work best and happiest, but that didn't mean I was incapable elsewhere. My specialization was working in their kitchen, but I also prided myself on picking up the slack on whatever station needed it. Such is a mandate that they try and push for as well. If a station is starting to get overwhelmed, daily tasks can be set aside to deal with rushes. So long as you can deal with those rushes and balance your daily assigned tasks, that's gonna be the worst of this job out of the way.

For someone like me who has seen enough of the "I'm just here for the paycheck" attitude when it comes to basic customer service, I am proud to have broken that mold. While a company as big as QT will try to normalize service across all locations, the reality is if you leave enough of an impression, you WILL get returning customers just for you! I cannot tell you how many customers I had returning to me in the kitchen JUST because it was me working back there. I treated customers like people (as any customer service person SHOULD) and it showed in their enthusiasm to return. If any company truly valued their customers returning, that's what they would push for. Thanks to QT's secret shopper program, that's exactly how they encourage you to just be human and be the best at representing them. I cannot tell you how nice it was to see that your paycheck was easily twice as large as you expected because you got secretly shopped!

As for workplace culture depending on your store, so long as you can balance your workload fine, every crew I've worked with was very chill. Even when it was my first ever job I worked (and yes I returned to this company multiple times, but with clean leaves each time) I remember one day when I first worked their freezers I accidentally broke a case of beer. The assistant manager who was overseeing my work made a fun joke about breaking a 12-pack to help lighten the severity and helped me clean it up to show that it wasn't that big of a deal.

All in all, so long as you can easily multitask and maintain good customer service appearances, QT is a very chill company to work with. If you want to push for higher in the company, while I struggled myself, it wasn't hard to get started in moving up.

A typical work day as a clerk consists of being on your feet for the whole shift. Everything you do is physical unless you are manning a register, in which case you still need to be standing. Clerks do every task in stores, so if you don't want to take the trash out, clean messes, work in the kitchens, and stock coolers then this is certainly not for you. If you have ADHD, it might actually be fun because there are so many tasks to complete in just one shift.
I was an ERP, so I worked at every store in the division. Managers are usually nice and work with you well. Calling out of work is pretty easy and you can get others to cover your shift, which is a 10/10 system. I never had PTO, but putting in time off is easy as well as long as you enter it in the system with at least two weeks advance notice. (I don't believe I was ever denied a time off request.) 

Some of my biggest gripes with QT was their Dress Code. I believe they are outdated and leans conservatively, no tattoos showing, no "unnatural" hair colors, no piercings unless they are basic earrings. No nose piercings and some other ear piercings. If you are a boy, they might suggest you don't wear earrings at all and you must be clean-shaven for every shift. 
Personally, I enjoy being able to express myself so having to conform to old social norms turned me off to QT in the long run. Next time you visit a QT, take note of how every employee looks.
If you are physically disabled, socially anxious, or unwilling to do it all, then this is not where you want to be. 
As for the culture, it is all about growth, integrity, and striving to be the best, essentially. If you are in KS and LGBTQ+ or a POC, just remember you are applying to a privately owned gas and convenience store company.

In my opinion, its nicer to be a clerk or an erp rather than a manager because your scheduling will remain much more flexible, you can work or not work as much as you want (within reason). Managers make more money and have a solid, consistent schedule, but if you are a college student or are looking for a customer service job with decent pay($12/hr I think) and pretty flexible hours, then QT could be for you!
If you made it this far and you want to apply, then you should 100% put that you can work weekends on their online application form, even if its not totally true, you can work with a manager on scheduling once you got the job.

QT can be summed up as a team of hyped-up young people who are considered successful when they are assertive, high-energy and conform to the company's peculiar drinking-from-the-firehose culture. There are three entry-level positions--part-time clerk, Night Assistant or Relief Assistant. PTC's make around $9 per hour. NA's and RA's start at around $40k per year. One works 5 overnight shifts per week; the other works a weird schedule of 2 overnights, two mornings and one evening each week. 

NEGATIVES: All members of the store team (including the general manager) do demeaning jobs--mopping floors, scraping gum, cleaning the restroom, etc. On top of that, you wear a uniform and a nametag and are a gas station worker. There are no breaks, and each shift is 8.5-10 hours long on your feet the whole time. Leadership training is non-existent. QT employees will largely tell you that it's a great company to work for. But, I regularly ask my co-workers to name a QT employee who truly enjoys his/her job, and everyone draws a blank! They trap you with the pay, which is decent. The rest of the job is demeaning and demanding. In the Phoenix market, it is very difficult to be promoted due to the company's success at retaining employees.

POSITIVES: The job requires no prerequisites of any kind. You just have to be confident, willing and high-energy. For a job that anyone can just step into, the pay is outstanding. The company pays for all benefits after 5 years' employment. The average employee (including part-timers) has been at QT for 5 years, so the company is great at retaining its employees. The company health insurance is quality and much more affordable than most. QT reimburses college tuition for any and all classes for part-time employees, and business courses for full-time employees. QT is 40% employee owned through an Employee Stock Option program. The company matches IRA contributions. 

In conclusion, if you're young, energetic and looking to make good pay, this is a decent opportunity. If, like me, you're a college graduate/professional in his 40's, this is probably NOT the job for you!

What is the best part of working at the company?
Getting to talk to the nice people who come in. Besides that, nothing.

What is the most stressful part about working at the company?
Everything. The fast pace is taken to another level.

What is the work environment and culture like at the company?
Nobody cares about each other and everyone acts like a power hungry leech. You will be disrespected and tried to be told orders by other clerks, trainers, managers, etc . its always the worst coming from other clerks who have no authority over you what so ever and love to do it the most. 

What is a typical day like for you at the company?
Stressful. Being given an abundance of different tasks all throughout the day that the manager seems fit. Meaning if they want to work you to death its up to their choosing. Also they might schedule you over an 8 hour shift if it fits in your availability without asking you and that can be an 11 hour shift with no lunch break. While trying to complete all tasks throughout the day that you are given prepare yourself to see not only the other clerks but the managers as well doing everything they can to get out of actually working. Everyone likes to stand around and pretend as though they are doing something or doing something as slow as they can. Its absolutely ridiculous and frustrating when you are actually trying to help get the store ready. It might just feel as though every shift that you, a clerk who is starting at the minimum wage, is the only person who actually cares. Aside for maybe one clerk who is there everyday. Not only is being on the store stressful but being inside the kitchen is a whole other level of insane. Not only are you a clerk now but you are also a pizza, taco, sandwich, biscuit, croissant, pretzel, & many more foods chef! You have to prepare, cook, and serve all the orders and food that is sold. Im sure you can imagine the stress. The job of being a clerk at QuickTrip includes so many different tedious jobs it almost feels as though you have multiple jobs at once and that you are trying to run a whole entire store as you are literally running around the whole store all day.

I have had two positions with QuikTrip. If you are a part-time employee, your job is quite stress-free, however there are tons of daily tasks, some of which are a little bit difficult, and there will never be free time between tasks. The scheduling for a part-time employee is extremely open and flexible, even with third shifts available if that’s your thing. There are always tons of shifts open, as many part-timers don’t like coming to work most of the time. Tons of time off if you can control yourself.

As a full-timer, it was completely different. There are two positions for full time assistant managers - 5 third shifts a week, or 2 overnights, 2 mornings, 1 evening. I have tried both and still constantly feel overworked. As an Assistant Manager, you would assume you are assisting the manager, however you only see the actual manager a few times a week in passing, and never have the chance to work a shift with them. The shifts are long and intense, with you as the shift leader. If one thing goes wrong (and it does) it can ruin the whole shift and set you back a few hours. If you’re interested in promotion, think again. Promotion works based on hard work, a functional manager (hard to come by) who wants you to succeed, and politics. When it’s finally your turn to be up for promotion to a higher management position, you are sent in for another interview, and put on a list of people for managers to hand-pick. Some stay on this list for over a year. As a manager, you have a set schedule every single week, and emergency time-off is almost unheard of unless you still have some saved. They pay is NOT worth the effort required for a full time employee, and you are treated just as you would think any other overworked gas station employee would be treated as.

In summary, for part-time, maybe a first job, definitely okay for what it is. Stay away from full-time management positions here unless you want to work very hard and never receive appreciation for it.

I worked for QT for almost 2 years. When I was hired, they said they ‘had my back’ and that ‘I was their biggest asset’ as an employee. Wrong. You aren’t. The customer is. 

QT’s culture is to point what you do poorly, and not what you do well. You are expected to conform and ‘look the part’. They have dated, excluding policies forbidding facial hair, colored hair, and visible tattoos and piercings. The uniform is unflattering and VERY uncomfortable and obviously ‘not designed’ for employees who have a gut. 

I want to make one thing above all else abundantly clear: if you struggle with mental health and mental illness, this is NOT a good work environment for you. I struggle with both depression and anxiety, and QT does not have anything in place to support you. Customers expect you to be ‘on’ all of the time, and will not hesitate to let you know if you aren’t working to their expectations. I have never been yelled at or berated by customers like I did at QT. Sure, you can get promoted and potentially make a lot of money. But you’ll be working 50 hours a week, working a horrendously unhealthy schedule, and have no consecutive days off, until you reach upper level manager positions (2A, 1A, or SM). Some people take years to get promoted, and QT will work you to the bone all that time you wait. 

So, in summary, QT is a suitable work environment for the type of person who can just show up to work, be completely fine, have no issues going on, and function at 100% all of the time. If you are clean-shaven, have no tattoos, and can’t fathom a non-traditional hair color or piercings, sure, QT will probably be good for you. If you aren’t a generic, unproblematic, skinny human, I probably would recommend you look elsewhere. 

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