customer service representative

RBM OF ATLANTA

I was a Sprinter / Metris technician at RBM for several Months. 
 
I was also an ASE Master technician with L1 Advanced Engine performance before going to work for RBM.

RBM of Alpharetta has a very good computer program system from Mercedes called Netstar.. It has good information on repairing Big Rig Diesel trucks and is easy to understand.

What I've learned from working on Mercedes Diesel's is that they make a very reliable Diesel Engine and transmission. I mean they never ever needed to be repaired but I could still make hours by installing an endless amount of Big Diesel truck tires and  performing oil changes.

They have the best benefits that I've ever had such as 401k, healthcare and you get one week vacation after you first 12 months. Plus you get 5 sick days per year.

You will work every other Saturday so you will need to work 6 days per week every other weekend. The good news is you get free lunch on Saturdays.

They have a Program called VanCare Express service for FedEx trucks and those new Amazon Prime delivery vans. You are expected to complete a service in 45 minutes. They kept us busy by changing their tires and changing their oil so it is a very fast paced place to work.

The employee turnover rate is high on the Sprinter team. Usually all the heavy work gets to them or the shop foreman.

They give you about 4 paid Holidays off each year.

What is the best part of working at the company?
Best of the Best
Family oriented
Opportunities
Kind perks 🙂



What is the most stressful part about working at the company?
Sometimes you may work in the midst of a few who don't have your best interest. It's not often, but it does happen. 

What is the work environment and culture like at the company?
Clean, air conditioned, state of the art equipment, great marketing zone, very family oriented. 🙂

What is a typical day like for you at the company?
Clock in, get your assignment(s), area's given to began the task, our lunch and a great facilitated break room, if time permits... finish assignment(s), clean up/straighten up your bay, clock out. In some down time you can get a good conversation with your co-workers. 🙂

Great company and great product.  The culture is focused around creating the ultimate customer experience.  Everything is done to support that goal and departments work together to exceed client expectations.  Employees are empowered to make good business decisions that help clients.   Even support staff is focused on the fact that the clients are the reason why RBM exists and we all come to work everyday.

Hardest part of the job is pressure to meet deadlines and goals.  I feel like the goals are communicated clearly - I always know what is expected of me and what the dealership is aiming for.  There's always a big push at the end of the month to meet goals.

Love working with such a great group of people, all focused on being the best of the best.

I have never worked at a dealership before and my knowledge of cars was almost nonexistent. Working at the Service building at the loaner department taught me a few key things about the Mercedes vehicles and their amazing customers. Many people have been a loyal customer for almost 20+ years! I definitely take pride in knowing that I am working for company that caters to the people. When it came time for training I was surrounded with many helpful co-workers and managers. Even now, if there is something that I need explained I know I can count on them.

Great place to work as a technician. Having worked at many dealerships and many brands, RBM and Mercedes is the winning combination. 
If you are a good technician, can produce in a faster paced dealer environment and put out quality work, you will excel there.
Very good bonus plan for flat rate techs. Hard work and effort is recognized and internal promotion does happen. Management is present and the support system is there for you as a tech.
Enjoyable, friendly shop environment, good coworkers. 

 

Rbm of Atlanta is a Mercedes dealer that embraces the Mercedes Benz motto of “best or nothing” they are consistently looking for the best way to provide a positive and productive work environment for all employees which in turn provides best service results for customers 

I really enjoyed my time at RBM of Atlanta. It’s a great place to work with a positive environment and a strong team spirit. The people are fun, kind, and always willing to help each other out, which made coming to work every day enjoyable. The management is supportive, and there are plenty of opportunities to learn and grow. Overall, I would highly recommend RBM of Atlanta to anyone looking for a rewarding and welcoming workplace.

The work environment was productive yet enjoyable. I learned to provide each customer with the same quality of customer service. There were some challenging moments with customers, however with management assistance those moments were completed with satisfactory for the customer and the company.

The people i worked for/with was very nice. Management was great. Everyone looked out for each other. The pay wasn't all that good but; It was a good place to work. Great parties & classes to attend. Good benefits.

What is the best part of working at the company?
Family owned with great resources 

What is the most stressful part about working at the company?
The stress of losing your job was always there. Not being part of the manager’s inner circle.

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