warehouse worker

customer service associate / cashier

delivery driver

customer service representative

sales

RC Willey

During the normal work day I would be in charge of making sure merchandise would be correctly transferred between warehouses. During this process I would help customers who would come to the will call office in order to pick up their merchandise. During this process I would manage my crew in order to meet those customers needs and that of the company. Many times the necessary product would be broken or missing and I would be in charge of fixing the customers problem in a way that satisfied the customer and the company. This was the hardest part of the job as many customers would have difficult problems and they would get angry when everything was not just they way they wanted it. 
When the normal transfers were done, I then had to change my focus to managing inventory, I would sort sold items from unsold and clear working areas for the next days crew. This shuffle from task to task has taught me the best way to multitask in the most productive of ways as well as how to delegate responsibilities as I was many times overwhelmed as the supervisor. 
While there were many stressful and difficult parts of the supervisor position; I always enjoyed the challenge. I first got the position after working for the company for only seven months and in a short amount of time I was required to learn all of the operational norms of the job. This learning requirement was one of my favorite aspects of this job and I hope to be able to continue to learn in this job, as well as any future job.

Typical day consists of unloading a trailer, arriving items, stocking items, helping customers, loading merchandise to take over to clearance, unloading merchandise, updating, and taking merchandise to the sales floor after pricing items. Also pulling customer's willcalls from aisles, sales floor, or clearance sales floor, and helping customers with whatever they may need. 
I learned how to efficiently and effectively work in a warehouse setting, how to use our Linux operating system used in our daily operations, how to use our scan guns for our items, and how to run the entire clearance dept. entirely by myself, and many other skills from this job. Management is adequate, gets the job done but nothing to special to mention, a feeling of great dissatisfaction while working there. 
I'd say the hardest part about working there is lifting all the heavy items which really isn't that difficult. And the most enjoyable part I would say is being able to have earphones in and listening to music to pass the time easier.

What is the best part of working at the company?
when you first start its always fun learning new stuff.

What is the most stressful part about working at the company?
dealing with management that seems to enjoy making everyone's life miserable. Managers hire friends and show favoritism. I had several bad reviews doing everything they ever asked of me and more. I worked the way I was trained without the equipment needed for product safety and personal safety. staying late or filling in for another position leads to no appreciation just the likeliness that anything that went wrong will be blamed on you since no problems are ever prevented all that matters is the warehouse manager getting his 5 day vacations every 3 weeks and the assistant warehouse manager following suite. they do little actual managing just finger pointing. there was a guy who took an extra 30 minute break every single day for the years i worked there and NO ONE NOTICED. Meanwhile the guys in the warehouse and getting scolded because nothings getting done. There is  usually 2 people doing the work of 4 and 2 people hiding somewhere.

What is the work environment and culture like at the company?
Terrible. managers actively gossiping and never trying to create a routine.  

What is a typical day like for you at the company?
You usually have to finish up the work from the previous shift while the assistant manager is watching youtube videos of playstaion games in his office. then someone usually leaves early and everyone plays catch up until close.

I genuinely feel like this job could be excellent for some people, but if you want to do anything besides constantly cashier, this job is NOT for you. There are zero things to do outside of sit at your port for 8 hours straight and ring up potentially very rude and condescending customers. Days go by very slowly and my motivation to go to work is sometimes very low due to how little there is to do outside of the one singular job function of cashiering. When I hear “office associate” I would as least think I would be taking calls or have something to do besides cashier. That is definitely not the case. Two or three supervisors do ALL the jobs needed in the office including phones and customer service on top of it, while cashiers only do basic cashiering all day. Not to mention the system the company uses is insanely old and outdated, it is very hard to learn and get used to at first, and even after being there a while you still don’t know how to get to basic screens to help tell your customer the answer they need. Overall I think it is good experience to prove to me that I am not the people person I thought I was, and I feel I need some other kind of tasks to work on during my day to keep me from being burnt out by only 3pm. 

As a former employee I worked here for 6 months Christmas time we all expect it to be busy but we weren't expecting it to be busy until  April warehouse workers work 6 days for most of Christmas time they told us by middle of January things typically calm down. They didn't calm down when I quit we were still on six days and it was April. We don't ever really get out on time we are suppose to leave at 4 but usually it is 430 5pm  because of heavy stock loads. It feels like they don't value your time. They have a system called Pep you are basically timed the whole day of how long to stock a load and pull items. It rather is unfair if you have a lift that is faster than others your pep will be higher. Rather than give you days off for seniority pep is what decides that whoever has the highest from down gets to choose there days off. The pros are management will usually give you the day off if you request it. Co workers are awesome fun people that work hard I didn't know there names for 2 months because pep makes you work all day so you can't talk without losing percentage. The discounts are good on couches and mattresses and wood items.  The insurance premiums are ungodly hopefully you don't get sick. Overall this is a good company there is a lot of turnover so you will probably find a job here.

Typical training that last about 3 weeks plus nesting. Training could be more professional. You are in a small room looking at her computer showing you how to used thier systems. You would think as big as RC Willey, they would at least have better material. Staff is friendly but the job is a lot. I think they need to extend training because many quit just cause of the stress or not knowing what to do. I just don’t how people get so rude over furniture and appliances and the sad thing is you speak to local customers from Utah. Utah has the worst customers and I would preferred speaking with California or Nevada customers. You don’t get paid enough especially with other jobs on the market starting off more. No one follow up with their customers so you get the worse end of it every time. It’s exhausting because you have to order parts, submit tickets, schedule service, takes payment, check delivery times and good luck transferring over to another department because they would do anything to not take the call so you are stuck going back and forth. The Managers are great but they need to give a pay raise. The center is short staff and too many many managers and not enough reps. This job is very stressful and I worked at a lot of call centers. For $12.25 it’s just not worth it.

Typical day is basic cashiering, general customer service issues along with general product questions. Financial assistance and procedures. Daily balancing of each individual cash drawer. Assist salesman in aiding a sale of products. Learned  a variety of products sold and financial related dealings. Management was knowledgeable and helpful. They work place culture was relaxed and fairly easy going. Rather fun and laid back when having down time because its not always busy or a need for you. The hardest part of the job was dealing with upset customers who were either being out of line entitled and rude and all you are simply trying to do is help them and solve the this issue all the while being smiley and polite. They most enjoyable part was the associates . Helping them build relationships and learning about products and broadening my financial knowledge as well that would help me outside the work place. I liked interacting with people on all levels of the company and learning different things from each department.

As of now, starting on delivery you’ll make $21 an hour. After the training period, they’ll move you over to piece rate, where you’ll get commissioned per piece that you deliver and set up. There are delivery drivers at RC willey who make upwards of 6 figures in a year, and there are delivery drivers who struggle to clear 60,000. This gap in pay is dependent on many factors; politics and favoritism to name a few, as well as seniority and work ethic. Starting out fresh after training you’ll need to find a partner, and if word gets around that you’re slow or don’t have high strength, you will simply not get put out on routes. This will leave you at the warehouse as an extra, and you’ll be tasked with mostly janitorial duties while making $14 an hour. I’ve seen this happen to many new guys. If you’re young, strong, and not injury prone with a good work ethic, you’ll have no issue making $300 a day within a few months. All being said, the job is solid, and it will provide you with a CDL, which will take you very far in this age. Just don’t expect to have much of a life outside of work, as the hours can get brutal and 6 day work weeks are regular.

I took a job as a sales associate here with the promise of making at least $50k a year.  Over a year later the store is slow and overstaffed.  Pay was either commisssion or a guarantee amount ($18 an hour). My department was extremely slow and I was lucky to have 2-3 customers a day.  The $18 an hour became the standard as only a handfull of people in my department could make enough money on commission.  Just recently the company decided to reduce our guaranteed wage of $18 to $12 and capped our hours at 160 a month.  This new structure is a slap in the face to those of us who left the busier Rocklin store and stuck it out at the new south sacramento location.  With little business the hopes of making commission salary is extremely slim and this became a minimum wage job which is not worth the time or effort.  To make it worse the company made up an extravagant story about how it was California legislature laws that were responsible for cutting our pay.  The company can do whatever it wants and blaming California for its corporate greed is unethical and disgusting.

A typical day is receiving customer inquiries and resolving them appropriately, via in person or over the phone. Interact personally with guests and make changes and or corrections on their sales order. Also, receiving payment in cash, check or cash. A deposit on a sales order can be either financed through RCWilley financing option, depending upon guests qualifying order purchase and qualifying credit line. May, also, take guests information to submit to receive a RCWilley credit line. My co-workers are all pleasant to work with and we work as a team. There is no hard time at work because I thoroughly enjoy addressing and correcting customer needs when presented to me. My co-workers, as well as guests are all very important to me and I enjoy resolution in a pleasant manner. I have met and been introduced to very happy people within my job, be it co-workers and/or guests. I very much enjoy working with others and greeting others always with a result of pure happiness.

Top Job Titles	Average Salary
Warehouse worker 82 salaries reported	$17.90 per hour
Customer service associate / cashier 45 salaries reported	$16.94 per hour
Delivery driver 31 salaries reported	$23.06 per hour
Customer service representative 13 salaries reported	$19.69 per hour
Sales 11 salaries reported	$23.18 per hour

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