site director

case manager

service coordinator

counselor

care manager

REAL Services, Inc.

Management is very incompetent and will mislead you to believe they are supportive at first. It’s a journey of peer politics and deceit at this job. The clients and their families won’t lie about the good work you have done or the bad work others have done, but you are told to take their comments lightly and don’t worry about the ‘complaints’. Your work is not commended, and the mistakes will be sought for, even as you are learning. Once you begin to build upon something for your clientele, you are told to stop. With that, the management component is out to save themselves, and if they don’t like you, you’re out without a reason why. I have literally been told by the “lead” that she does not care about the employers, just the clients when even that’s a lie. They are usually waiting for services to be provided, as I was told “for over 3/6/9 months, and nothing’s happened”. The clients’ reviews don’t lie. Actions speak louder than words, and there are certainly guinea pigs here, while you are expected jump when you are given the demand to hop. Upper management is often misguided and doesn’t know what’s going on, nor do they support you. Fair treatment and proper training for those in supervision roles would help. As well as respect given for the clients and the employers, since they are both putting money in the pockets of many.

The most stressful part of this job is the lack of communication. We were actually encouraged by upper management not to associate with coworkers. The training process was horrendous and sets you up to fail. Team leads will throw you under the bus and attitudes seem to shift depending on the weather. Not allowed to stand up for yourself unless you want a target on your back. Policies change on a moments notice without anyone from upper management putting out a notice about the policies. Seems like we only knew about a policy change after being written up for not following one we didn’t even know existed. TL’s also commonly talk poorly about staff/divulge write ups they had to give to other staff members with other members of the team. Overall, this company’s mission is great. But everything else is a disorganized mess. And there is no support from team members or team leads what so ever. 

If you like doing things five times over because nobody talks to anybody else, this is a great job for you. 
Management is in shambles, department politics make it difficult to get any meaningful work done. The company’s mission is fantastic and genuinely helping the clientele is nice, but constant repetitive tasks and confusing (or no) direction from department heads quickly outweighs that. 
And that’s not even mentioning the fact that my job description was wildly misleading at the time of hire versus now!
For anyone looking into remote work: only specific managers and specific departments will let you. Most positions are in person only. 

What is the best part of working at the company?
Management truly cares for the community and their employees. Pay and benefits are both fair. 

What is the most stressful part about working at the company?
Overwhelming caseloads are an issue but management is trying address it by hiring more people. 

What is the work environment and culture like at the company?
The work environment and culture are very positive. Management listens to employees’ concerns and responds accordingly. 

What is a typical day like for you at the company?
I spend my days going to clients’ homes and either completing the initial assessment and documentation or taking care of the needs of ongoing clients.

My work day started with me checking to make sure the right amount of food was delivered, keeping it warm at the right temperature, setting the tables and severing lunches to the seniors.  I learned that if you are sincerely concern for your seniors they will likely open up more about what they really need. Management was of the best I have ever worked for, they really are concerned about you. I created a very good work place culture, I treated my clients with respect/fairness and gave them opportunities to learn about organizations that can help them. The hardest part of my job was saying good bye my clients. The most enjoyable part of my job was making sure my clients needs were met.

I like my job because I know I am doing something worthwhile, the people I work with are helpful and supportive, and I am proud of the organization's reputation in the community.  I know I can go to my co-workers if I am struggling and someone is always there to help.  Management understands when I am struggling and tries to help me.  REAL Services has so many different programs, it is amazing to see how we can help clients in all aspects of their lives.  I love working here!  That is why so many people have been here 20+ years.  I hope I will be one of them someday.

Very little (meaningful) training.  Co-workers act like you're in competition so there is no teamwork.  Managment offer minimal support and will hang you out to dry with every little mistake, even when you're learning.  Caseloads are mismanaged and a complete mess, though you are still expected to meet strict guidelines.  Don't even get me started on the Quality Department.  They are gleeful in finding mistakes, then publishing them for the company to see, even though procedures change every month.  Save yourself the overwhelming feeling of drowning in work, and steer clear.  The mission is wonderful, but the company is more corporate than social service.

This is not a job about helping people, it is about how many people you can poorly try to help in one caseload.  Training is awful, you have to truly learn it on the job from your peers and it is a LOT. 
Way too much is expected and no way to realistically get it done but supposed to be client centered.  Lots of talk, not action from upper management.  
It would appear no one gets fired, but you get so miserable you quit, I guess that saves from paying unemployment!  Co-workers can be the saving grace but they have no power to make changes needed.

My position isn't an easy one to operate. There is a lot of paperwork and small components to learn, but that is to be expected in the social work field. 
The State is always changing procedures but we work together as an agency to overcome barriers. 
The work can be stressful and you need to be able to keep yourself motivated, but it's stressful in a good way. 
Anyone who is just out for a paycheck is not going to last very long, because you need to put your heart into this line of work. 

Lack of follow through with promises. 
In my position, there was a lack of training, a clear, concise job description. 
Crabs in a barrel mentality. People within the organization act like you want to steal their positions. 
Not a lot of room for growth.
Did not come through on a raise that I was supposed to receive. 
No exit interview, attitude was very cavalier about losing staff in an already short staffed department. 
My boss knew nothing about my department & was not able to help because they knew nothing concrete about the program.

Top Job Titles	Average Salary
Site director 13 salaries reported	$12.15 per hour
Case manager 3 salaries reported	$44,000 per year
Service coordinator 21 salaries reported	$49,359 per year
Counselor 4 salaries reported	$50,000 per year
Care manager 14 salaries reported	$60,357 per year

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