sales professional

sales executive

regional sales manager

sales manager

senior sales executive

REMODEL USA

I recently left RemodelUSA and would like to provide a comprehensive overview of my experience, encompassing both positive and concerning aspects.

The training offered by RemodelUSA proved valuable for future endeavors. However, several practices raised significant compliance concerns. Mandatory meetings situated hours away often clashed with regulations governing contractor arrangements.

Inconsistent managerial support and inadequate lead distribution adversely affected job satisfaction and productivity.

Safety concerns arose from assignments in run-down areas of Baltimore and DC, where personal well-being and safety were compromised.

Furthermore, a noteworthy issue was the prevalence of credit declines or cancellations once buyers reconsidered their decisions. This trend significantly impacted sales outcomes and posed additional challenges.

While top performers were rewarded, it became evident that the company prioritized revenue generation over cultivating a supportive work environment.

Prospective employees should carefully consider these concerns, including compliance, management consistency, lead distribution, safety, and credit issues, when evaluating opportunities at RemodelUSA.

Note: This review reflects my personal experience and may not capture the experiences of all employees at RemodelUSA.

very unorganized, the company trains you with a training module 5 months after you get hired? How about using that training when someone firsts gets hired?(really backwards). its all about numbers. the company is all about numbers and could care less if you are actually doing your job. you have to learn alot and I mean alot on your own and are expected fo learn really fast even when training only shows not even a 1/4 of what you need to learn in the beginning. you are thrown into the deep end and if you can not swim.....oh well. they tell you to act like its your own business and yet when you do you get reprimanded. one can never take a real vacation because no one is there to take your place, unless you work at the corporate office. worked 7 days a week more than 10 to 12 hours a day and still un appreciated. way to much driving from jobsite to jobsite. they expect you to jump to cater to whatever they need taken care of. it doesnt matter if you had a rough day at work already and you have went above and beyond for the company.....Jump!!!!!the pay should be alot  more for what you have to do and take care of.

By the time I began working there to the time I quit four months later they had already increased the required quotas to maintain employment. I drained so many of my own financial resources to pay for gas to attend each lead with no incentive. No health benefits. No base pay, and to make matters worse they kept piling on more responsibilities such as varying financing options. I am glad I quit when I did because many of my previous co workers have told me that they do not pay you on the only financing option that they advertise in their fliers. Not only is that the most appealing option for the customer, but they aren’t even paying a base salary. How can a multimillion dollar business not offer a base salary, but even more than that, how can a sales associate sell a shower and not receive any sort of commission because of the financing option the customer chose? I could write a novel of the remaining problems with Remodel USA, but in short they will do anything to make money in the short term without any consideration of their current employees. I don’t think this company will stay afloat much longer if this continues. 

The sales cycle at remodel USA is a very strict one call close, with a structured sales process. 

I start my day in a sales meeting and the first appointment is generally at 11:00. 

We are issued the next leads when we are available for the last appointment.

our last lead issued is at 7:30.  

The best part of this job is the great people I work for and with. The day is never boring. this is a very challenging job.


The hardest part of this job is the lack of a set schedule  and that it is a one call close no matter what. 

if I am in a large project it can take me several hours in a house to finish a sale - 8 hours or more at times. it is allot of pressure on a homeowner. 

I I do not close the customer in the first appointment i the lead is "re-hashed" or given to another representative. 

I know I have lost sales AND respect from potential customers as a result of this policy. 

I prefer a preset schedule, normal hours and to have the ability to see the customer multiple times if necessary.

Commission only sales, so starting out money is slow to build up, first month was tough. But now that I’ve been doing this 8 mo. I’m having fun and making good money. They expect 6 days a week, but I can have any day that I want off as long as I let them know the Wednesday before. The Baltimore office is new, so as we get more people the driving should be less, right now it’s just 2 of us covering all of northern Maryland and southern PA, I’m hopeful for the future- not that things are bad now, but less travel is always better! Upper management is very supportive, although extremely casual conversationally, so I can see how some people might be put off, but they’re great once you get to know them. My direct manager is awesome, it’s a real team environment. I like meeting new people every day, It’s never boring!

Operation was difficult at best to work for, as mentioned in another post the the credit turndowns were oppressive as it seemed there marketing was either aimed at or was more successful at attracting lower income homeowners with sketchy credit. I've worked 25 years in this market and no where else has the number of credit turndowns as a percentage I saw there. Organized panic is the best explanation of the management style I experienced, ducking and avoiding calls and pop ins from disgruntled customers.
The worst part of the experience was having to ruin quickly to the bank as if you deposited your check it likely would bounce.

At Remodel, we pride ourselves on being a dynamic, growing company with over 30 years of industry leadership. We're not just offering a job; we’re offering a career where you truly matter and where your contributions are valued. If you’re looking for a paycheck, this may not be the place for you. 

However, if you’re seeking an environment where you can thrive, grow, and work alongside the best in the industry, then Remodel is the right fit. 
We believe in fostering a culture of success, where every team member can develop and reach their full potential. If you're ready to take the next step in your career and join a team that supports your growth, we encourage you to apply.


Remodel USA has completely transformed my life for the better. This is a company that rewards hard work, effort, and results. The more you put in, the more you get out, which is contrary to many traditional salaried positions. One thing you can count on, is that your hard work will NEVER go unnoticed with Remodel USA. With monthly incentives, weekly recognition on sales meetings, and an awesome compensation/benefits package, I would recommend RUSA to anyone looking to begin, or advance their professional career in sales, installs, marketing, or logistics. 

What is the best part of working at the company?
Quality materials and fairly flexible scheduling. 

What is the most stressful part about working at the company?
Delays in deliveries were frequent, part time travel is full time travel with only weekends in your home area. Somehow crews from Albany traveled to work near my home, and I was sent to Albany. This was a frequent issue. 

What is the work environment and culture like at the company?
You don’t work with any other employees besides office staff for hotels and questions. 

What is a typical day like for you at the company?
Leave the hotel, finish your job and move on to the next hotel.

Hardly any leads to go on and when you did get one they wouldn’t be home after driving 1.5 hours to get there!! Spent a lot of money on required iPad to run their programs with no reimbursement. A lot of money on gas running leads (when given) for them to end up being unable to purchase bc of bad credit. Marketing does not do a good job qualifying leads at all… would go days without a lead/appointment therefore not much opportunity to make a living!! Waste of time and money….

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