lead consultant

registered nurse

nurse practitioner

laser technician

physician assistant

REMOVERY LLC

What is the best part of working at the company?
I’ve been working here for a year now, and I’m honestly not sure where some of the negative reviews are coming from because my experience has been nothing but positive. I’ve worked in many different sales roles, and this has been one of the most supportive environments I’ve been in. I’m in a studio that isn’t extremely busy but also not slow, and from the moment I was hired I was treated with respect and care. The training was more than I could have asked for, with two full weeks of hands-on preparation split across different states, and it was extremely thorough and set you up well for the job. There is also consistent support from your regional team and manager, and in my region people genuinely seem happy, with very low turnover among laser specialists and sales consultants. Overall, the company culture is strong, the work feels straightforward and clean, and it’s genuinely fulfilling because you’re helping people remove something off their body that is bothering them every single day. 

What is the most stressful part about working at the company?
Honestly, I wouldn’t say there’s anything particularly stressful about working at the company. For someone who has a great personality, enjoys helping others, and can multitask while staying organized, the role feels very manageable and smooth on a day-to-day basis. It’s the kind of job where, if you show up with the right attitude and work efficiently, you can have a really positive and productive day.

What is the work environment and culture like at the company?
The culture at the company is supportive and easygoing. At the same time, it naturally motivates you to do well on your own because you feel encouraged and trusted in your role.

What is a typical day like for you at the company?
A typical day for me involves consultations, keeping a clean and welcoming environment, and greeting clients with a positive attitude. A big part of the role is guiding people through the process of tattoo removal, making sure they feel comfortable and informed about what can be a longer treatment journey.

THEORY: this should have been one of the best jobs I’ve ever had. The training was thorough, it appeared to have a great culture and you are promised a studio to run with extremely attractive bonuses. 

REALITY: after training you are abandoned in terms of support. There are channels to chat in for answers but those answers are rare. Phone calls that can be made with no answer, all in the midst of trying to juggle the client’s treatment safely and efficiently. You are expected to follow protocol, but are set up for failure when expected to treat 3 clients in 15 minutes, AND no backup. You will be overbooked if you are in a busy studio because of “no shows” which is stressful to the nurse, underwhelming for the customer, and unsafe if I really were to follow the allotted times given. Meanwhile management is breathing down your neck about “production” and “numbers.” The sad reality in nursing is that you are just a warm body with a license and Removery is no different. 

Management is nonexistent and as long as the numbers look good, the “worker bees” struggle with no support. You are assured everything is great until it swiftly it is not. Upper management consists of UNLICENSED persons. If you are not liked, you will know it very quickly and you will be critiqued by people that aren’t legally allowed to do the job I was hired for. 

TIPS: If you want to keep your job, stay low and quiet. Do not rock the unstable boat or you will be terminated on the spot, without all of your pay to boot! Mandatory lunch/rest breaks are nonexistent and do not be surprised if you are working 11 hour days. The company is new to California and it shows as the company does not adhere to mandated breaks. The studio is open for ten hours and you arrive 30 minutes early and stay 30 minutes late on a good day. Most days were longer. I can’t say this enough, people aren’t always who they portray themselves to be, particularly in this company…CYA…you can be assured that every video chat, every text, email and phone call is recorded.



Laser Technicians bear the brunt of the work and responsibility. It all seems to fall on their shoulders to catch anything and everything that is missed by the sales consultant.

There is so much middle management that have so many meetings that say nothing. Meetings upon meetings to gossip or pat themselves on the back. It takes away treatment time to justify their jobs. Constantly you are provided contradicting information because every middle manager wants a say and no one steps up and corrects the information...We had a "refresher meeting" and the presentation had MULTIPLE errors. And we are told to just "ignore those" or "I don't know why that's in there". They don’t care about doing a good job, they are just checking a box and moving on.

We had a companywide survey with the promise of better communication. Things have not changed for the better. No real effective communications are provided in any meaningful way. You are continually promised changes that you will love coming soon. Spoiler: you don’t, and its more work they put on your plate than before.

They have taken away our sick pay and bonus checks. When we provide push back you are manipulated and told condescendingly that we should be here to help people and the money should come second. I have personally taken a $25,000 pay cut with their recent pay changes.

Don't listen to the "we are a family" culture. They are here to get as much work from you as they can and pay you as little as possible in return. This place is just like any other corporation out there to grow and make money.

Removery is a great place to work, as long as you remember it is only a job, and you keep a healthy distance from management. I get that business decisions have to be made, but management making up a position to bring in a friend, so they can then move someone else out, is not a business decision. I have seen this twice now, and I believe I am the third. They will tell the teams we all "stepped away", but really we were given no choice and were fired. I was on fmla, and was notified by email that my time with Removery was done. I had informed them that I was diagnosed with a disability, and instead of reaching out and having a discussion about what accommodations could be met, I was terminated. But that leads me to my main point, the culture is fake. They will praise you, and tell you how close you all are, it's a family and that they have each others backs, but when you need them most, they have already filled your role with one of their friends. You are only as good to them, as what you can bring to them today, it is a very Retail "turn and burn" attitude, because tomorrow you may be forgotten.  
I will end my review with this: The work they are doing is great, the employees in the studio make the work worth it, if the company got out of their own way, they could be a lot better and change even more lives. Go in, do your job, keep them all at a safe distance, and you could enjoy your time there. 

Worst environment imaginable.  Will not make a living wage working here.  Incompetent management.  Lack of concern for clients who have spent thousands of dollars to have tattoos removed. Basically this company does not care about their clients.  People who have spent thousands of dollars and are prescribed a specific treatment schedule are not treated due to staff shortages and laser techs quitting because they are miserable in their roles.  They like to preach how much they care about their clients and employees but do not follow through with promises.  Regional management constantly on your back and they make judgement calls based on nothing but “numbers”.  You are expected to field phone calls, emails, Teams calls, Teams meetings all day long.  If you don’t get on their “Hype Train”…which is a Teams group they formed so people can brag about doing their job?  You are not viable to the company if you don’t get on their train.  There is a ridiculous business structure they try to work within.  One laser tech and one sales person.  Two people in the office.  If someone has to call in sick you are stuck.  I got a message from a Regional Manager today that said “we guaranteed a service to our clients but we didn’t say it would be in a convenient location for them”.  The message was you sell them and they may have to drive for two hours to get to the appointments they paid for…in advance…Seriously?  Everything about this company is a total joke.

Extreme micromanagement. Everything is "okay" despite protocol, until it's not. Clinical team consists of sales centered individuals that do NOT have a medical background or license. Your work is always being scrutinized and reviewed by unlicensed individuals whos opinion differs when it come to what's good/bad treatment.  They really sale the PicoWay laser because the maker is a board member. You'll be expected to work overtime to handle the amount of clients that are put on your schedule, but you'll be reprimanded for taking such overtime. You'll be asked to work faster even though you might need time to properly review charts for accurate client care and some clients just require more chair time. You'll be promised a position at a studio that has no problem reaching bonus, only to see that bonus is not something you see often at all. Underpaid at least $10 per hour compared to other medspa type jobs in the area, they will push for lower pay, trying to convince you the bonus makes up for the lack of pay, but bonus are capped and very hard to make. Promised a decent work life balance but keep in mind the constant over time which you'll be getting in trouble for (This isn't including extra days worked or traveling due to other nurses quitting.) You have a more life balance working a 3/12. They really hype the HQ training, Teams is used to communicate but you have to be bubbly and happy at all times. You can't critique or deviate from the culture they are trying to project.
Most enjoyable about it: when clients miss the appointment you can use it to catch up on what your falling behind.  

This company is the Mcdonalds of laser tattoo removal. They are trying to monopolize the business by putting one on every corner and throwing incredibly under-qualified people in their offices with low pay while they keep opening more offices with not enough people who specialize in such an industry to work. Their commission structure is a literal joke. You are basically a car salesman trying to sell overpriced car packages and going over payment options more than you go over the actual results of the treatments which are sub par at best but more expensive than other establishments which you wont benefit from this increase in pricing as an employee.  In addition to this clients are financing laser treatments having automatic payments coming out of their account monthly to pay for laser over the course of YEARS which is just insane for such an elective treatment. If a client no longer wants to continue treatments they are bound by a contract and fought with by the company. As a technician you could sell a package for $2500 and you will make $25 dollars for that. Its not even commission based on percentage its flat rates so you will never make near what you are worth. This place is a sham the only reason they have called themselves the leading company in tattoo removal is because they got overseas investors to pay to open many shops across the US not because of skill. Because of the amount of shops it tricks people into thinking it is the "best."

This is by far the worst workplace I have ever experienced. During my time at Removery, I saw near-constant layoffs. Whether it’s a whole department, a brand new hire, or even their top performers, there is zero guarantee you will be working there from one day to the next.

Their excuse is that it’s a “start-up” environment, and they are creating a new kind of business, which is an interesting way to say they have no idea what they are doing and they would rather do anything else than treat their staff right. It’s an incredibly turbulent and unstable workplace environment.

The culture is at rock bottom, and while it presents as genuine on the outside, if you scratch beneath the surface you will quickly find many disgruntled employees. Managers terrorize their staff for unattainable results. There is no such thing as “thank you” or recognition at this company. They sell you on how they are “changing lives”, you will bend over backwards to meet their insane benchmarks, and you will be met with demands for more.

Sadly, there is not one person in leadership that I looked up to or who is useful in any aspect of your career. Opportunities to grow in my team were non-existent.

After over a year of nonsense, I left. My recommendation would be to spare yourself from working here but if you do decide to, be on high alert and trust your gut.

The turn over rate is high. No room for growth or raises. The job became boring and repetitive. Laser techs are over worked and micromanaged. Upper management make empty promises and lie. After working at removery for a few months a new pay structure was implemented and caused myself and many other studio employees to take very large pay decreases after we were told the new pay structure would be a positive change. I personally had a pay decrease around $20,000. After the pay decrease the company changed and increased the monthly numbers to unattainable goals that made it impossible for my studio to ever get any extra money. Due to the lack of proper coverage, trying to take a day off for whatever reason was a nightmare and frowned upon by the manager. A few times I was told I needed to work 6 days instead of my normal 5 to make up for rescheduling the clients due to their lack in coverage and only having one laser tech at the studio. In the beginning removery will preach about being “family” and all the potential money you can make. It’s all lies. Plain and simple Removery does not care about the well-being of their employees. 

The company starts out amazing, but becomes toxic quickly. They will ask you to do additional work without pay, RM’s will hire new people at the same pay rate as you even if you have more experience or longer tenure, the company does not value work-life balance, there is toxic leadership from the top down, extremely high employee turnover rate (several only lasting a few weeks), the company only values the sales aspect, not the actual treatments given to clients. The schedule will get packed to the point where it unrealistic to give proper attention to the client or purposely double book your scheduled to fit new clients in and then asked you to reschedule current clients.  The higher manager will offer positions of leadership with the promise of a raise but will require you to fill those duties before a contract is signed or the said pay raise goes into effect so they “know you are capable of the position” but then they will turn around and said “they are going in a different direction, but please continue to do the role”… There is so much more that could be said but I think you get the point.

Top Job Titles	Average Salary
Lead consultant 7 salaries reported	$28.43 per hour
Registered nurse 35 salaries reported	$46.96 per hour
Nurse practitioner 43 salaries reported	$58.38 per hour
Laser technician 4 salaries reported	$29.63 per hour
Physician assistant 34 salaries reported	$58.19 per hour

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