forklift operator

customer service representative

phlebotomist

bilingual customer service associate

warehouse associate

RPC COMPANY

I worked at a company for this place for over 9 months and was promised full-time work and a position within the company in 3 months. Then, six months... Then 9 months... Get the routine they're using? I was a mixer, making foams for floats used by off-shore drilling rigs with different viscosities as well as chemicals to create them. I watched good people let go for no reason and the next day someone else was there to take their place, at first. Then, good people were being let go for no reason, without notice, and not being replaced. This made our work load doubled. I actually attempted to inquire as to 1. When we're we going to start the hiring process?  2. Why were they getting rid of all of the workers?  3. Why was our work load doubled and no help was on the way?  4. Why has ALL of our overtime been taken away?

The answers were obvious especially after hearing the excuses spout from the higher ups in tandem. As asked, each would say that things were slowing down with the petroleum industry and when things pick up, they'll start the hiring process. It was ALL lies. I checked the DOW and oil was up. Things never picked up. We dwindled down from around 75 people to 8, then when they asked me to step into the office after the morning meeting, I knew that this was it for me, and it was. I was actually called and asked if I wanted a TEMPORARY position back a few months later and turned them down explaining that it was too much of an IFFY situation.

A typical day in this job is very stressful, cutthroat, dead and requires you to do more than you are paid for. Yes there is overtime, but that's if you make it past training. After working here, I can say it is not worth the time if you have an actual degree and can turn into a dead end job for something not in your field. 

They usually pick recent graduates with any degree and lie about the job saying there is growth and will be doing something in your field when in reality it is just a one skill office job that is monotonous. Talking and small conversations are looked down upon, though people talk behind your back if you are new. THEY WILL FIRE YOU IF THEY DO NOT LIKE YOU, so there is no one to trust at the "company" they put you with.

You only receive 30 minutes to an hour lunches and 2 15 minute breaks, which is required, but if you are a minute late back from either one is frowned upon too.

This is a call center environment so you will work close to 50 or more hours per week, including Saturdays and people are hardly ever hired on as full time workers. The Higher Ups/Management only have you to do one job and one job only and never speak to you, though are very friendly in the interview. 

The only highlight here would be that they have lunches brought in here or there but if I could give zero stars I would. It is not worth the lies when you are looking for growth within the company and have a degree.

It's a high stress job, and my supervisor was absolutely terrible. Along with many others in leadership, they will claim to be there for you every step of the way and help you whenever you need it. This is untrue, because both my lead and supervisor were taking smoke breaks every 30-40 minutes and I wouldn't know what to do and would have zero help. After they would come back, they would wonder why I was still in ACW (After Call Work) for longer than normal periods of time, and it was because I didn't know what I was doing and I wasn't getting the help I needed. I literally asked my supervisor once for help after a call notating a case and then she just raised her voice at me like a child asking, "Why are you in ACW??" And walked away not helping me. Then she left early and I was the only person on my team other than her that day. By far she was the most unprofessional and ingenuine person ive met to this day, and i worked retail for years. But I wouldn't recommend this to anyone, unless you just really like putting yourself through stress, because it just not worth it.

At first working at RPC seemed like it was a great opportunity, the staff was nice and everyone was like a work family but then I soon realize that it lack structure, moral, and good management. I literally had to train myself on the position I was hired for. Everyone is under paid and they try to make you stay by offering you a promotion with promising a raise in the near future but really it's just a lateral move. Benefits are not good and there is no such thing as growth opportunities. They have meetings on how they care about their employees, loyalty means everything, and how diverse they are but all of that is not true! The work environment is very tense and stressful management gossips and talks badly behind their employees back everyone is in it for themselves. people are too fearful to speak up when they see/hear about racial/hair/religion  discrimination going on in the work place out of fear of being letting go. Management doesn't have a clue on how to run the company and lacks communication on where the company will be heading with the staff, majority of the time the staff feels confused on what exactly their positions are.  There retention rate is high and behind close doors the company is struggling. Working here gave me the experience of how things shouldn't be done in a staffing industry.

It was a very fast paced place to work, which did not bother me. What bothered me was the fact I had to run 3-4 machines and then an extra 1 or 2 machines because they fired someone right before my shift started and they needed coverage on the machines that had no employee on. I had a doctors note because I was sick and could not come in and they still gave me two points even with the note. I have no desire to work for a place that punishes people with a doctors note because they are sick and unable to come into work. No body is healthy 365 days of the year and when the hiring manager talked to me she spoke to me as if I was not a person and more so like just a number that she could care less about.

RPC has given me the ability to reach dreams and goals I never thought I had the chance to be. Working here has shown me that I can succeed in whatever I do, and the owners have brought me much contentment in life because of this. They have had my back the entire time I've worked here - I went above and beyond and their recognition of that was shown to me in many ways. Whatever your talents or goals are, they will allow you to go in that direction and allow you to succeed, while giving you the chance to do what you want.
I do believe that they need to assist in training with newcomers in a  more structured way, so they don't feel lost as I did when I started, but everyone is here to help- so that's a huge plus. 

Do not work for RPC. I worked here for almost 2 months and in that time I saw them fire DOZENS of people with NO NOTICE whatsoever. I saw people leaving the building crying at least once a week. There is literally a thousand things they expect you to know right away and if you make a mistake you are gone. That's it. I just got fired for making a mistake that I did not get properly trained on like everyone else who got fired. I have a 5 year old and now I don't have a job or a way to pay rent. They do not care about their employees.do not take this job, the money is okay but it's not the worth the risk of getting fired for literally anything.

What is the best part of working at the company?
Nothing really.  I have nothing positive to say about this company 

What is the most stressful part about working at the company?
Starting brand new with no leeway to make mistakes without constant fear of if you mess up you are going to be terminated 

What is the work environment and culture like at the company?
Like walking on eggshells and management looks down upon their employees like they are a grade above them.

What is a typical day like for you at the company?
Answering back to back calls while trying to keep up with answering emails that you sometime don't have time for due to the amount of calls you're taking each day.

Working the weekend shift was like being a garbage collector. No one paid any attention to the contribution of the weekend staff. Hours were 10 hours long starting Friday - Sunday. Management never communicated to the staff on what to do in cases of emergency. Supervisors were fired for no reason, employees fired for petty reasons. Weekend shift wasn't included with office parties or meetings. There was no one you could trust to confide the above concerns without fearing loss of a job. No job security. No real benefits.

RPC has experienced rapid growth and they have adjusted well, all things considered. Leadership team is interested in overall employee satisfaction.  They want to understand what motivates and makes their employees feel valued. During COVID they were concerned with the employee as much as their company. Upper management remaining flexible is something that is appreciated.

Top Job Titles	Average Salary
Forklift operator 68 salaries reported	$21.08 per hour
Customer service representative 20 salaries reported	$18.75 per hour
Phlebotomist 20 salaries reported	$21.88 per hour
Bilingual customer service associate 14 salaries reported	$17.57 per hour
Warehouse associate 35 salaries reported	$18.22 per hour

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