call center representative

clerical worker

insurance agent

claims analyst

typist

RTR Financial Services

Overall the company is great. Working here is like having one big work family. The boss/CEO is very down to earth and insightful. Throughout the time I have spent at this job, I have learned a great deal of things and have had the pleasure of working along side some amazing people. Regardless of whether you are familiar with this line of work, you go through a week of training so by the time you reach your desk you are equipped with the necessary tools to get the job done.  The hardest thing/main downside to this job in my opinion, would be keeping your composure/being patient with reps from insurance companies and patients/responsible parties. The people on the other end of the phone don't always provide you with accurate information which can effect how well you do your job. Then when it comes to speaking to patients/responsible parties, they don't always speak english or can be very argumentative and uncooperative.

I’ve had a very positive experience working for RTR Financial Services. The company provides a strong team environment, opportunities to learn, and room for growth for employees who are motivated and willing to take initiative. Leadership is supportive, approachable, and always looking for ways to improve both internal processes and the client experience.

One of the things I appreciate most is that RTR values professionalism, accountability, and teamwork. The company serves a wide range of clients, which keeps the work interesting and allows employees to develop strong communication, problem-solving, and customer service skills.

Like any growing company, there are busy seasons and challenges, but those challenges also create opportunities to step up, learn more, and make a real impact. Overall, RTR is a great place to build a career, grow professionally, and be part of a company that truly cares about doing the work the right way.

Working as a clicker was a draining experience. The biggest red flag is how they handle technical issues. If the Spitfire software goes haywire, which it does constantly, management will literally end your shift early. You clock out on the spot and do not get PAID for the hours you were scheduled to work. Punishing employees financially for the company's glitchy tech is incredibly UNFAIR.

On top of that, communication is practically nonexistent. Management comes across as completely stoic and detached; you genuinely feel like just a number to them. You will NEVER receive any kind of positive or constructive feedback. The only time they acknowledge your existence is when they're reprimanding you, such as for an unprofessional moment, returning a few minutes late from a break or lunch, or a no-call no-show (none of which I had).

Save yourself the headache. I highly advise against working for this deceptive and lackluster company. Do yourself a massive favor and run for the hills!

A typical day at RTR reminds me why I love what I do and why the people I work with matter so much. Our team shows up with commitment, resilience, and a shared desire to do things the right way.

Over the past two years, through many changes, I’ve learned the importance of trust, loyalty, and adaptability. These experiences have strengthened my dedication and reinforced my belief in staying focused on long‑term success.

Although the company has gone through significant transitions, I believe management is handling these changes as best they can. The effort to stabilize and move forward is clear.

 Our culture continues to be built on teamwork and mutual respect. Even during challenging periods, the people here support one another and stay committed to doing good work.

The most enjoyable part is the people — the relationships, the collaboration, and the shared pride in what we do. I’m a dedicated employee, and I’m determined to help bring RTR back to a place of stability and success without worry and support this GREAT PLACE TO WORK! 

I spent over a year at RTR dealing with lazy, unhelpful, so called managers. They smile in your face and talk junk about you behind your back. This place is filled with nothing but phony individuals and racists upper management. If you are not coming into the company knowing people who can get you put into a good position to start out with, then don't waste your time. When the boss man cannot provide you with a valid reason for terminating you, but you know you got fired for simply requesting more challenging work, clearly you are much better than any and everyone in management and they're terrified at the fact of how great you can be. Trust, just keep it moving from RTR. This place creates nothing other than a hostile environment for people and is far beyond unfair. Hardwork, book smarts, and going above and beyond your job description is not what's appreciated. Being lazy, not doing your work, but always on your cell is what's appreciated.

What is the best part of working at the company?
The people friendly and if you're working full-time there's a lot of incentives.  They are pretty lenient about taking time off if you need to and changing your hours.  The pay is not great, just a bit above the minimum.  Raises are pretty much after a year unless you change positions. If you're working part-time there are no incentives.

What is the most stressful part about working at the company?
Depends on what position you are hired for.

What is the work environment and culture like at the company?
The work environment is friendly.

What is a typical day like for you at the company?
Come in, start working your job and at the end of the day you go home. People interact with each other during breaks and lunches and you're basically left alone if you're doing your job and there's no problems. You don't have bosses constantly on top of you.  If you have problems you can go to your boss and talk about them

This company started out ok to work for except you have to provide your own equipment. The job, the workflows and the policies constantly change. Recently they have lost a lot of clients and that resulted in firing a lot of employees. Even more recently they imposed a salary cap and starting getting rid of employees making over the cap under the guise of poor performance. There is currently an add on Indeed for the position I was fired from, making $5-7 dollars less than they were paying me and others before the cap was imposed. Out with the experienced and in with the naive. The CEO is very rude to the employees and was constantly uncomfortably pushing for employees to make videos to be posted on their social media to get more followers as a tool to recruit more clients. It could be a good place to work if they weren't scrambling to get the client base back to where it should be and didn't change the rules to make it easier to get rid of employees. 

RTR is a great place to work if your looking for an entry level office gig. There is also room for career growth within the company. The company is very generous in regards to overtime, bonuses, and incentives as well health benefits, 401K, and paid holidays. However, there are major communication issues in office by and between management and staff which effects the overall workflow as well as training. Depending on who your supervisor is, sometimes you will be trained efficiently and other times, it is poor. Because of this, it is very easy to get overwhelmed and stressed out by the amount of work. The office itself is full of diverse people, some of whom are wonderful to work with and others, not so much. Like any company, it has it's pro's and con's.

RTR has always had a family-oriented culture, and that is something that continues to stand out. A typical day involves working with management and staff to make sure processes and procedures are running smoothly and that the company remains strong.

During my time at RTR, I have learned that there is an opportunity for everyone to grow. I started with the company in 2008 doing online follow-up, moved into several different roles, and eventually became part of the executive team.

RTR offers a great work-life balance. Management respects personal time and taking PTO is not an issue.

The company continues to build itself on teamwork. Even during challenging times, the people here support each other and remain committed to doing good work. Overall, RTR is a company where employees can grow, feel supported, and be part of a team that genuinely cares.

RTR Financial Services is a great place to work. Whether you are just starting out in the workforce or a seasoned pro looking for a more positive and fulfilling role, the company has a place for you. It is very rare that an employer is able to successfully balance employee satisfaction and daily output but they have. Management believes that happy and well adjusted employees make for more productive workers and it shows. From the office morale in daily chatter to setting company goals everyone has a voice and everyone is heard. Managers are both appreciative and accommodating while always offering a helping hand to answer any questions or concerns.  

Top Job Titles	Average Salary
Call center representative 1 salary reported	$16.50 per hour
Clerical worker 2 salaries reported	$18.00 per hour
Insurance agent 1 salary reported	$17.00 per hour
Claims analyst 3 salaries reported	$21.33 per hour
Typist 2 salaries reported	$21.00 per hour

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