registered nurse

direct support professional

special education teacher

mental health therapist

intervention specialist

Racker

I worked at American Management Association as a exceptional Account Manager  for almost a decade.

A typical day focused on the Customer, needs assessments and providing extraordinary solutions.


I learned how to win, and to be part of a team responsible for $13 million dollars in revenue per quarter. 


I became a Team Leader within 6 months and worked directly with Management on a daily basis.

I enjoy working with others and in every place I have worked, they call me Sunshine because I am always positive.

The hardest part of the job is prospecting and reaching the key decision maker and displaying to this person that we are the leader in the industry.   I always came across confident because I worked for the largest training and development company in the World. When you represent the best, even the hard parts of the job bring a great sense of accomplishment. 


The most enjoyable part of my job was definitely working with the customers and providing solutions that will make the individuals and  their employer grow.

As a Senior Family Support Coordinator I had the privilege of developing plans for children and adults with intellectual and/or developmental disabilities and monitoring staff who implemented said plans through direct care providers.  Franziska Racker Centers provided excellent training and valued input from their staff regarding the services provided.  I started at FRC with little to no knowledge of developmental disabilities.  By the time I left after nearly eight years I was very knowledgeable about the most common disabilities.  Micromanagement was the style of management at FRC; this created conflict in the agency/department.  However, FRC was also very flexible with working from home and allowing time off for family emergencies.  The most difficult part of the job was evening hours required for providing trainings, interviewing staff, and making home visits.

Clock in, get to work. First of all I would have to count part. 1st shift always tried to claim they did more parts than they actually did.  Then I could start running.  I quality controlled each piece and rack them..  Turn the rack around do the other side.  Then the fun of trying to put them on the line. Iit was always a challenge., So sometimes I would walk the rack, 80 lbs or so, across the factory to get it put on for paint. Then, if my packer didn't show up, I did the final inspection as well.  We had rate; 80% and higher was good.  We also had 100 percent, you got a $25.00 bonus.  If you had over 125% consecutively for 4 days/ or your weekly rate average out to 125%, you got a $50.00 bonus.  The entire time on that job, packers begged to work with me because I got the $50.00 bonus every week.
The hardest part of my job was keeping certain aspects of the management team away from me so I could do my job.  Also, when I didn't have a packer, it made it harder to get my bonus.  But somehow I did.

I was working with a community member who requested that I become employed with Racker.  This would allow them to pay me directly, instead of her seeking reimbursement from them.  I agreed.
The application process is lengthy and mis-managed.  Reasonably, it requires fingerprinting and background checks.  It also requires a full day of orientation, which should not be confused with actual job training.  Applicants are required to furnish about 25 different pieces of documentation.  It's easier to work in the the prison system.  (I'm not joking.  I've taught there.)
It is entirely mis-managed.  When I had questions about the application process, staff seemed unable to answer my questions.
It was such a frustrating process, that after investing at least10 hours of my time in the process, I withdrew my application.  The people they serve need fewer barriers to good service, not more barriers.

What is the best part of working at the company?
I have been with the agency 21yrs. The investment that they put into staff that want a career in the human services non-for profit sector. Room for advancement and growth. No place of employment is prefect, Racker is it for me. Working my way up from a DSP to house manager . Nearing my retirement year’s I have the pleasure to work as  recruiter screening apple for DSP position and the preschool position. Hearing the news excitement the little make as they navigate skill to help them have better quality of life. Racker is a good place to be and you should be a part of Rackers family!

What is the most stressful part about working at the company?
Learning how to work with different personalities from staff to clients.

What is the work environment and culture like at the company?
Inviting , welcoming and friendly!

What is a typical day like for you at the company?
Screening applications and doing interviews as recruiter.

Was highly interested in the job. Had the interview which went good. But got to the part with HR and called and left many messgaes and not 1 call back. Would only reapond to my texts. Finally call again and get a hold of someone and she was incredibly rude. So rude I had to hang up. I never do that to anyone. I was asked, " What was the long pause on your part for. If that continues it could be problematic." I told her, " I currently work a 3p-11p job and the manager who interviewed me knew that. Plus I have poor reception at home. So I try to call when I can." She then stated "is there a more truthful reason we can tell the manager. " Im not going to be treated like that. Not when I have been trying to reach out and no one calls back. Not to mention the rude comments about the references they needed. They gave me no details about what they needed then acted like they did and it was juat faulty on my end. I will never apply there again nor will I reccomend their services to anyone. 

The only plus side to this job is taking care of the folks there. Other than that, run. Reporting someone for abuse? They'll threaten your job, fire the abuser when they're found on two counts of abuse-then hire them back on to a different house. 
Need a vacation? Make sure you put it in a year in advance, then be told a week before you go that you have to find your own coverage. 
Work over five years there? They'll hire people on at a higher rate and keep you the same.
This place doesn't care about you. They will work you to the absolute bone. Mandating 7am-5am (SUPER fun.) 
There are rare staff there that are amazing, others that'll do everything in their power to make sure you're miserable. I've had management at certain houses cuss and scream me out. Got threatened to be written up because I messed up documentation the first week we switched to a new computer program. They offer six free sessions of therapy. It's because they will abuse you. 


The best part of the job is getting to work with the children and families. It genuinely is so fun and rewarding. 
The worst is by far the workload and management. Admin gets cycled through ridiculously fast and all of the responsibilities end up falling on teachers with no compensation or appreciation. Poor staffing has been an issue for so long and admin refuses to see that they are the problem for the turnover rate. It seems almost that people get rewarded for being a worse employee while those who go above and beyond are just expected to do more constantly. Every single good employee is extremely burnt out. The cliques and drama that’s tolerated is also ridiculous. Drama seems to be taken more seriously than actual child wellbeing. Problems aren’t taken seriously until they become huge and start an investigation. If you try to raise concerns you’re told that your standards are too high. 

But there is much more higher up staff that do care some of the houses are great (GASKILL) Others not so well managed.  It is incredibly hard to move up in this company and there is absolutely no incentives!!! Good employees are actually more regularly taken advantage of and underly appreciated.  The pay is far from great and the only way for raises is to become a higer up and it is far from easy to do so!!! Employees work here for 15 years still a entry DSP and are making 13.25.
BUT ON THE OTHER HAND ITS A VERY REWARDING POSITION TO BE A DIRECT SUPPORT PROFESSIONAL THE RESIDENCE TRUELY DO MAKE IT WORTH IT!!!

I worked at Racker briefly in the Summer of 2021 between college semesters. I really had a great time bonding with the residents. The main downside was the lack of staffing I think, but it wasn't always handled the best. One time I was left alone in a house with aggressive residents for hours, the lady who was supposed to replace me showed up an hour late and she was very obviously high. I reported it because it's really not safe and nothing really was done about it. If someone wasn't there to replace your shift, you don't go home. On my very last day I wanted to spend time with the residents in my main house, and within being there for 10 minutes of my shift, I was sent to another house. :( Some people are very catty and dramatic, some obviously don't care about the residents, but some are really good! It's really an ok place to work, just expect that you will WORK

Top Job Titles	Average Salary
Registered nurse 3 salaries reported	$68,625 per year
Direct support professional 3 salaries reported	$21.27 per hour
Special education teacher 1 salary reported	$55,750 per year
Mental health therapist 2 salaries reported	$53,500 per year
Intervention specialist 1 salary reported	$56,000 per year

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