collection agent

call center representative

legal assistant

customer service representative

debt collector

Radius Global Solutions LLC

If you are looking for a job to challenge and motivate you, this is not the place for you. If you’re looking for an easy, brainless job that you can clock in do in your sleep and clock out, this may be what you’re looking for. But even that comes with a price. 

The “customer service representative” position, as they call it-the name alone is a stretch- is more so a sales job than it is customer service. I have worked in customer service for decades and this ain’t it folks. I do not know if they are able to pay minimum wage by calling it this or if it is just an attractive job title to get more hires but if you are looking for a customer service representative position, you will be disappointed during your lengthy and terribly melancholy training to find out that this is a mid to high pressure sales position and your callers on the other line are also unaware of this, which makes for some very unhappy callers, which in turn makes for a very unpleasant workday. Your callers are unhappy. This creating a negative environment and the only time you have any contact with your managers or shift leaders or any superiors at all is when they are reprimanding you, again creating an extremely negative work environment nearly 100% of the time. 

You have unhappy callers and every call you get from supervisors is a negative experience. I want to be clear this is just how they operate. It is not that I not up to par on my employment or my goal #s.
 I week after week was consistently one of only three on my team out of nearly 50 employees that consistently had good numbers on our team. Meaning I was one of three that were making money for the company that we work for. I did my job well but there were just not any “atta boys” with this company-only reprimands when you make one word mistakes.  

If you are the type of person that needs any kind of recognition that you are doing a good job, you may want to look somewhere else. I by no means need any type of constant recognition-being a manager myself for many years I am completely self sufficient-but only getting calls on both ends from callers and supervisors that both seem to be constant negativity can be hard for someone to deal with on a long-term basis. Callers cuss you out and you are taught in training that every customer is right. You must treat every customer with respect, and being in the customer service industry I agree with the logic behind customers are always right (to an extent)… but there is a point where an employer should be standing up and protecting their employees and not allowing them to take horrible behavior from callers. 
And I say this from an Employer perspective. Once that line has crossed and certain words are spewed to my employees, that customer is no longer right and it is now my duty to protect my employee. Working here at Global is the first time I had been an employee versus an employer in many years So I definitely have a different perspective than maybe most going into this, but there are definitely some issues here. 

Aside from aforementioned I personally had team leader issues that was the final draw that caused me to leave the company-and have heard the same from others. I could have stayed on cruise control with this company as I only took the job for something to occupy some of my time after my kids grew up and moved out. But apparently you can not even escape young immature drama even when you work from home. We had one team leader that liked to get into employees computers and sign us out unknowingly, put us in break mode, take us out of break mode when we were on break etc. All of these things reflecting poorly on us personally because everything we would do is documented and little did our managers know by looking at our stats that someone is taking over our computers just to mess with us and make us look bad. Just immature things that young people who haven’t lived and learned do. And that’s just the gist of it…Oh and this gal doing these things to multiple employees was made our team leader AFTER I reported her to our manager. So that’s nice to know they have your back (insert sarcasm)

Things started great and I was hoping to remain in the shadows and stay on with the company in cruise control but unfortunately that just could not happen due to the bullying behavior allowed from others. 

I applied for a job with RGS because their ethos and practices around collections is empathetic and respectful toward consumers. Since starting here, I've applied for and received two separate promotions that included pay increases. The leadership staff are genuinely helpful and excited for their team members to reach for new opportunities within the company and outside the company. I feel like my concerns are heard and acknowledged and that my manager has my back. Each person I've worked with on different teams has been kind, helpful, and personable to work around. RGS took the pandemic seriously and had extra cleaning supplies provided around the office right up until everyone went remote to work from home. The work/life balance has been great - PTO requests are approved quickly and everyone has a genuine sense of fairness when requesting time off - they aren't going to leave you in the dust and assume you'll pick up all the slack. There's a lot of room for growth and collectors have a great incentive and commission programs. The wages are average - it's my personal belief that minimum wage should be $15.00/hr and RGS does come close to that with most positions starting at $14 or $14.50/hr. However, there are limits to pay increases and you're likely to need to find a promotion in order to bridge larger pay brackets. In general, I believe the compensation is fair and managers are willing and open to having conversations about the pay. I'm unmarried and work full time so I can only speak for myself regarding benefits: the benefits have been phenomenal! Healthcare benefits are very affordable and the in-network options were plentiful - I found great care with the doctor I chose in-network. Dental is offered and is also very affordable - my coverage is outstanding. 401k, life insurance, long term and short term disability, as well as HSA is offered. I've been really pleased with the benefits packages offered with RGS. Overall, I've had a great experience working for RGS and working with all the people on the teams I've been part of. I'm happy to have found a company I can grow in and continue to find really great opportunities with. 

When I first joined radius I was excited for a new opportunity however from the moment I got done with training I knew something seemed fishy. For starters while I was in training I was told that we would not be recorded while on the job and that we only needed our cameras for training. As soon as training ended however management told us that we would need to be on camera and that it was always a rule but they just did not enforce it which contradicted what they initially said. This should have been my first red flag but I did not care about being on camera. After this however management expected us to just magically know everything even though they are constantly changing the way things work nonstop. If I asked management a question about something new I would be belittled for not already knowing it so that resulted in me not asking them questions and figuring it out myself but then I would make mistakes because I did not know o e small thing that they never informed us of even though they say they did. And management would tell me that I could ask them anything when I would make a mistake... (Yeah right). There would also be attempts made to make me look bad and the attempts made were so obvious that it's laughable. There would be times where I would go to lunch and turn my camera off before leaving only to come back and find my camera on again. I would also leave for lunch sometimes and come back to see that I'm in available and there is an angry customer wondering why no one is talking to them and they are able to hear me in the background. When I ask my manager about it she says "according to the logs you made a mistake" even though I didn't. One of the other managers would also send nonsensical messages in chat seeing if I'm paying attention but would purposely not mention me so I would miss them then say I'm not paying attention then falsely accuse me of watching tunes on my phone. The bonus system is also rigged and I rank high enough for a bonus every other month yet I'm on my last straw for a mistake I made that was a result of management. Currently job searching for a new job so I can get out of this hellhole. If I could rate this company lower than 1 star I would

When I first went to work for this organization I was on a fast track to success that would have only been slowed by any that decided to throw a monkey wrench into the well oiled machine that made up the core of this company. I began as a second tier collector and grew into a top producer within a short time. I was told in the beginning of my employment with this company that if I did well that I would have a bull's eye on my back I had no idea that it would've been branded into me because of the constant strive for success that I had. the strive to be amongst the NAMES/ not the numbers. when I arrived at this organization I felt as if I were part of a family and almost a brotherhood. when the ownership changed hands I still felt *some of that* it got lost with too many chiefs trying to run the show. Too many changes in too short of time. I made the most amount of income with this income than I ever have to date. Times changed and so did management. the hunger for control over peoples souls affected the day to day operations of this organization. The fear of racial law suits became rampant. The reverse discrimination grew regardless of the ability of ones highest continual achievement. ALL of the tokens were put in place and the company slid as it did so did my ability to make constant positive decisions. there were 2 sets of rules for what turned to be the Caucasian minority. I  paved the way to gaining custody of my daughter through my achievements with this company. the bull's eye became branded even deeper. If I were able to turn back time and had the chance to pick the staff above me it would have definitely made a world of difference in everyone's pocket.

What is the best part of working at the company?
Work from home only nothing else 

What is the most stressful part about working at the company?
Work-life balance is very poor. Employees are expected to work extra hours regularly without proper compensation, which affects personal life badly. Salary is low compared to the workload and expectations.

There is a lot of office politics, creating a stressful environment. Management is not supportive and lacks proper communication and planning.

I would not recommend this company for long-term career growth. You can work here for 6 months if you need experience, but don’t expect much in terms of growth, learning, or recognition.

What is the work environment and culture like at the company?
Work-life balance is very poor. Employees are expected to work extra hours regularly without proper compensation, which affects personal life badly. Salary is low compared to the workload and expectations.

There is a lot of office politics, creating a stressful environment. Management is not supportive and lacks proper communication and planning.

I would not recommend this company for long-term career growth. You can work here for 6 months if you need experience, but don’t expect much

What is a typical day like for you at the company?
Work-life balance is very poor. Employees are expected to work extra hours regularly without proper compensation, which affects personal life badly. Salary is low compared to the workload and expectations.

There is a lot of office politics, creating a stressful environment. Management is not supportive and lacks proper communication and planning.

I would not recommend this company for long-term career growth. You can work here for 6 months if you need experience, but don’t expect much in terms of growth, learning, or recognition.

Was hired here to Supervise and was told at the time of interview there would be a better medical insurance plan by May 1. Company finally got around to getting an insurance company by late September, as some people with families sort of need that. The insurance they chose was the basic catastrophic insurance most hole in the wall companies get which does nothing when you have children to support. 

I was also told that with the way the client commission structure was designed, I would be averaging $2,000 a month in commission to make up for the fact that my previous employer was paying me $50k a year and this place came in a lot lower than that. In the 7 months I was there, I averaged about $400 a month. What they fail to tell you in the interview is that the support staff you will be supervising has zero collections experience, and you will be training from the ground up for people who don't even know if they want to be collectors. The lack of basic collection skill sets leads to multiple lawsuits due to their knowledge gaps on FDCPA laws. 

As a supervisor, you will end up feeling like you have to work 12 hour days to be as wonderful as the other supervisors and even be looked down at if you want to take a lunch (you might as well take that lunch break because it's the only benefit this company will provide). 

All in all, there are decent companies out there, but this isn't one of them. The employer I left gave me medical benefits, same rate of pay for only being in charge of myself and not 20 children, and the commute was 8 miles not 40. Avoid this place at all costs.

When I started here, I thought it was great. Management felt supportive and encouraging to your learning and growth within your department. It didn't take long to see that management pits employees against each other, play favorites, and are more than willing to throw their employees under the bus to save themselves. You are given a script to follow by management and then the QA auditors fail your calls and chats due to the incorrect information you were given by management. Management then claims they didn't give you the information even though you have an email from management to prove it. There is no communication anywhere in this company whether it be between members of radius management or the client we work for. The bonus structure within the department is also rigged, giving extra payments to employees on the side.  (I have screenshot proof). This is where the favoritism comes in. The top 
10 or so employees can earn a bonus based off the number of payments you take. Two employees were recently promoted to lead positions, cutting the time they are on calls and chats by 80%. They spend 20%of the time taking calls while the rest of us spend 100% of our time taking calls and chats and these leads bonus 2nd and 3rd every month. The newest supervisor took it up on herself during a team meeting with new hires and trainers to inform all the new hires that the only people who know anything are the supervisors and the leads. You are belittled, demeaned, lied to, told you're a liar even when you have proof, thrown under the bus, and shown daily that you are worthless. You are nothing more than a number and they never let you forget that you are expendable.

Working as a remote Systems Administrator for Radius Global Solutions has been a rewarding and fulfilling experience. From the outset, the company's commitment to fostering a supportive and collaborative environment is evident. Communication channels are efficient, ensuring seamless interaction with team members and supervisors despite the remote setup.

One of the standout aspects of working at Radius Global Solutions is the emphasis on professional development. The company provides ample opportunities for skill enhancement and career growth, whether through sponsored certifications, training programs, or mentorship initiatives. This investment in employees' growth not only enhances individual competencies but also contributes to the overall success of the team.

Furthermore, the company's approach to work-life balance is commendable. As a remote Systems Administrator, I have the flexibility to manage my schedule effectively, enabling me to achieve optimal productivity while still prioritizing personal commitments.

Moreover, Radius Global Solutions' dedication to cutting-edge technology ensures that employees have access to the tools and resources necessary to excel in their roles. The support infrastructure is robust, minimizing downtime and facilitating efficient problem resolution.

Overall, working for Radius Global Solutions as a remote Systems Administrator has been a gratifying experience characterized by professional growth, work-life balance, and a supportive work culture. It's a company where dedication is recognized, and opportunities for advancement abound.

They train you on things you won't even use on the floor, once you get on the floor the communication between everyone especially management is TERRIBLE & they have people who have been there for a short time training new hires, sometimes on the wrong things then will blame you for not getting 100% perfect call during your QA,& they want a 100% perfect call every time literally. Management will gaslight the heck out of you and blame "the client", they are rude and give fake energy and you can tell they are over the job as well. Pay is TERRIBLE even if the economy wasn't what it is it still wouldn't cover any cost of living, the work itself is hard and overwhelming until you grasp the concept of the way they want the calls perfectly done every time and for me that took some months and partly because the way they train you. They claim everyone will be doing chats, inbound AND outbound, but you can tell they pick and choose who to put where based on who they like & how they feel that day. To be honest I've worked in MULTIPLE call centers in multiple states, probably more than I should admit, but this was by far one of the worst jobs I've had. Pay wise and just in general if you have any other options TAKE THEM but if you just need some money coming in, I mean it's a job. But take heed it's one of those jobs that should have a disclaimer on what you are getting yourself into working here.

What is the best part of working at the company?
* Work from home
* Management and supervisors
* No time limits on calls - the more consumers you talk to the better your bonus might be but a few consumers may need more of your time depending on their situation which might be good for your bonus.

What is the most stressful part about working at the company?
I dont feel stressed at work. I get frustrated when consumers keep interrupting to ask questions that, if they had been actively listening, they didn't need to ask;  when consumers are arrogant and rude;  when they use obscenities.

What is the work environment and culture like at the company?
I work from home in my office. I have worked for companies that have a "culture" list which only applies to some employees. For management, supervisors and some chosen employees, the culture is optional. 
Here at RGS, doing the job right (collectors have to abide by laws and regulations) being accountable, respectful, kind, helpful and just being a good human is what I have experienced.

What is a typical day like for you at the company?
Sit at my desk taking inbound and outbound calls with headphones. Use approx 8-10 programs/apps, read/memorize scripts, be mindful of compliance, find solutions for consumers, resolve issues, help consumers, call backs, type notes for each acct while talking with consumer, take payments, set payment plans, knowledge of computer programs, payment methods, dispute procedures, compliance, etc. Complete LMS training material when needed.

Top Job Titles	Average Salary
Collection agent 2 salaries reported	$14.00 per hour
Call center representative 1 salary reported	$14.00 per hour
Legal assistant 6 salaries reported	$19.51 per hour
Customer service representative 1 salary reported	$14.00 per hour
Debt collector 16 salaries reported	$14.47 per hour

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