travel consultant

account executive

sales consultant

Railbookers-Group

I've been with YLG for almost 4 years and have enjoyed working here. One of the really great aspects about working here is they mainly like to promote internally. The product we have is very unique but so interesting and fun to learn. Working within the travel industry has been really great.  I did not have any travel industry experience before becoming a Vacation Consultant at YLG, but with the training and support provided by my manager, I was able to take off running. 

I have learned so much and have had so many opportunities so far. I've had the opportunity to learn so many different skills that if I were at any other company, I would not have had the chance to learn or move up so many times. Working within the travel industry has also given me the opportunity to travel to our other global offices and to our amazing destinations we offer our clients!

You can really tell that the company is always trying to do better and improve for our customers. Every position I have taken with YLG, the focus has been improving the customer experience and had the customer in mind along with finding ways to improve the company and take it to the next level. The CEO, President, Directors and Management always welcome any feedback, no matter what level of employment you are at.  Transparency is huge here and if you are transparent with yourself and managers there shouldn’t be any issues. 

I think that with any job, you'll have your good days and your bad days. You'll have days where you feel super stressed and days you feel accomplished. On days I feel stressed, I know I can reach out to my management for help, and they will help. The more you move up in any company, the more responsibility and work there is.

Rail-bookers is not professional. I worked hard. I made more outbounds than 80% of the account executives but my two weeks on the floor did not produce the numbers. I made a sale on my final day of employment and had two possibles and they let me go before my shift was up. I have a family to provide for and the only explanation they gave was that I’m not good enough for this position. How can you determine that in two weeks. When I reached out for help I had to wait forever for a response. They say they are there to help you but I don’t agree. I submitted to their chats, and didn’t receive responses at times where I had to figure things out on my own, and I think honestly I was let go due to personal opinion. This company is not fair. I’m not happy because I left a good job for what I thought was a better situation. They let me go without valid explanation. They cut my computer off immediately after my final talk. Please don’t waist your time with this company. They pressure you which will lead to the ultimate failure. If you are not from the travel industry don’t think about it. I am sick that they let me go after I made 4 sales in two weeks. What a joke. Pressure and no care from the management. Management is poor unless you speak their language. I’m very professional. I always have been but unfortunately the managers here did not agree. I am a military veteran and I was humiliated by this company in them letting me go without giving me a chance especially during a season where so much is happening in the world that people are not taking vacations. It was slow during my time there

Railbookers is a fully remote company that specializes in creating travel and vacation packages all over the world, which makes the work really interesting, esp. if you enjoy travel (who doesn't?). Even though the entire organization works remotely, the teams are very close-knit and supportive. People are generally friendly and helpful across departments, and you really do feel connected to your colleagues despite not being in a physical office.

The environment is fast-paced and busy, but in a good way. There’s always something going on and you’re rarely bored. At the same time, just be aware - this isn't one of those remote jobs where you can clean the whole house or take the dog for an hour long walks or etc - you'll be busy from the start of the day til the end. 

The company is constantly growing and evolving, which creates a lot of opportunities to learn and take on new roles/responsibilities. That said, you do need to be comfortable with change and be adaptable because processes and priorities can shift as the company continues to improve and grow.

Benefits are pretty comprehensive, including health, dental, and vision, life insurance,  401k match, PTO, and bonus structures for some positions. One of the cool perks is the travel benefits. You will receive milestone travel rewards after certain anniversaries (like 3, 5, and 10 years), and *some* roles also have opportunities to participate in yearly FAM trips where you can experience the same vacations that we sell to guests.

Overall, it’s a great place to work with coworkers and management who genuinely care -  and I really enjoy it!

What is the best part of working at the company?
Remote
Hourly + Commission
401K- Paid Training 

What is the most stressful part about working at the company?
Website pricing is misleading which leads to a lot of mad customers calling in taking it out of the people that answer the phones. 
Policies prioritize customer satisfaction leaves you feeling undervalued and used.  
Constant increase to work load with no additional scheduled time to complete new assigned tasks.
Mandatory to keep taking calls until last minute of shift, calls can be 20 minutes or up to 1 hour resulting in forced overtime. 
Schedules are earned and not locked in meaning you get told what hours to work. One month it could be 9-5 the next month 11-7.

What is the work environment and culture like at the company?
Egg Shells, constantly monitored and scrutinized. What you do or how much you sell is never enough for the company.  Lack of support, and communication.  A lot of people are stressed and in bad moods it's hard to approach management.  If you are doing well in one position they won't let you grow.  They have a good employee engagement person and company virtual events but for people on the phones we don't get to participate as much becuase we are always required to be working either on the phone or monitored by digital productivity programs that monitor our computers. 

What is a typical day like for you at the company?
Take calls all day, make calls all day answer emails.  
Work in MS Teams to communicate with different departments.

I started with the Railbookers Group as an Account Executive and worked my way up to Team Lead, Assistant Manager, Sales Development Manager, and currently Senior Manager. From that time, I've seen the company change in a variety of different ways that is all focused on ensuring the customer has the best experience possible. Being fully remote can be hard to connect with your colleagues however RBG has an Engagement Committee focused on bonding virtually through coffee chats, CEO roundtables, clubs for various interests, quarterly challenges, and many more items that make it feel like a family. One of the biggest benefits is being fully remote and not having a commute- this is one of my favorite parts as with prior roles outside RBG, I would commute about an hour each way. One of the challenges is ensuring fluid and clear communication throughout departments. Again being fully remote can make this tough but there are amazing leaders in place that are placing a heavy emphasis on ensuring communication is happening from the top down. All throughout my time at Railbookers Group, I've worked under and with management that not only care about the success of their employees, but also focus on ensuring our customers are taken care of. I'm looking forward to many more years with RBG!

Having been a part of the RailBookers family for 3 years, I can confidently say that this is a company that truly values its employees. From the top-down, there's a genuine commitment to creating a positive and supportive work environment that fosters both personal and professional growth.

One of the standout aspects of RailBookers is its emphasis on work-life balance. Flexible scheduling options, remote work opportunities, and generous time-off policies make it possible for employees to prioritize their well-being while still delivering exceptional results. This balance is not only encouraged but actively supported by management, resulting in a happier and more productive workforce.

Moreover, the leadership team at RailBookers is truly inspiring. Their vision, transparency, and approachability create a sense of trust and empowerment among employees. It's refreshing to work for a company where leadership actively listens to feedback and values employee input in decision-making processes.

In summary, Railbookers is more than just a place to work—it's a community where individuals are encouraged to thrive, innovate, and make a meaningful impact. I'm proud to be part of such an exceptional company and look forward to continuing to grow and succeed together.

Throughout my time here, I develop strong problem-solving skills, learn how to effectively prioritize under pressure, and become much more confident handling complex situations independently. It’s the kind of environment where you grow quickly if you’re willing to step up.

Management is truly a standout. My department head and team lead are incredible resources. Both are approachable and genuinely invested in the team’s success. They create an environment where you feel supported, heard, and encouraged to develop. Their leadership makes a significant impact on both the team dynamic and overall experience.

The workplace culture is very team oriented, with a strong sense of collaboration. Especially during high-pressure moments, people step up for one another, which makes a noticeable difference and helps maintain a positive atmosphere.

The most challenging part of the job is the workload during peak periods and managing competing priorities.

The most enjoyable part of the job is the team and the sense of accomplishment after successfully navigating a busy day or resolving a complex issue. It’s rewarding to be part of a group that works well together and consistently supports one another.

I applied to work at Railbookers after several rough stints at other remote sales jobs and this is the first one I not only feel I excel at but also am more that comfortable with what I do. We sell dreams to our clients. We allow them to go out an experience the world from the comfort of a train and enjoy many of the luxuries the world has to offer. 

We are paid well hourly, we gain commission for sales and are celebrated in our success. It's a company with a focus on keeping the best who are willing to put in the work to be here and thrive. 

The only issues I have are that often times our system doesn't work the way we need it to. We constantly have to deal with glitches and issues that can severely hinder our ability to efficiently work. They are actively working to fix these issues, but we need them fixed quickly.

Overall, it's a great job with great people that you feel excited to come in every day to do. My weeks fly by because I'm staying busy and booking some dream vacations for clients and TAs.

I got this job the same day I did my interview. The base pay is the only good thing about this job. Well also the fact that it is remote it is nice being able to work from home. If you’re working in sales you don’t just come for the base pay it’s about the commission and their commission structure is beyond ridiculous. In my interview I was quoted a figure of around two to $4000 for average reps and more experienced reps we’re making around 5 to 7000. None of that is true you’d be lucky to make an extra $1200. Everyone in management has been there under a year  And no one knows what they’re doing. Based on how you’re trained versus the actual job it’s like a complete 360. There is no actual dedicated support team once you’re taking calls. Everything is done via chat and there’s may be 4 to 5 people that can assist an entire department. I went ahead and found employment elsewhere because this company is seriously a joke. Make sure you do your research they recently have a new CEO and they change the name they were formally Yankee leisure group so just make sure you do all your research unless you’re just looking for an easy job with a very decent base pay then this might work for you.

A few things I appreciate most about working here is that you have support from the very top.  Everyone from the CEO down to the Managers know the products meaning how to sell it and how to book it.  That's rare in larger companies and it's something I've learned to appreciate.  You're not forced to do something the higher ups are not willing or know how to do themselves.  
I've been with the company now for four years and what an adventure it has been.  I started in the sales department and moved up a couple of positions to my current role now.  From the very beginning you had support to get you through some challenging calls, learning how to close sales and enhance the customer experience, etc.  I use these skills to this day to ensure our clients enjoy and make the most of their vacations.   Is it stressful?  Sure it can be.  It's a call center and that's typically how call centers are.   If you are well organized and know how to prioritize your work, you will succeed.  


Top Job Titles	Average Salary
Travel consultant 3 salaries reported	$17.50 per hour
Account executive 4 salaries reported	$22.00 per hour
Sales consultant 1 salary reported	$82,476 per year

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