senior team leader

sales consultant

sales representative

senior benefits analyst

appointment generator

Rainsoft

So where do I begin?

I like Rainsoft as a company. I like their products. In fact, I have their products in my home right now and I don't regret buying them.

That being said, actually working for Rainsoft as a service technician is a mixed bag that, ultimately, favors the bad more than the good.

The good parts:

The president and owner of our local Rainsoft is a really nice guy - the kind of person you could hang out with after work and would tell you loads of entertaining stories. If you're on his good side then you both will have a great time at work. On his bad side, and he'll lay down the law, as it should be.

The vice president is a great woman who's both giving and understanding the vast majority of the time but also stern when she needs to be. She too has been with the company for many years and knows what she's doing in running the business

I wouldn't trade my bosses for anything. They are really good people and I'm proud to work for them.

However...

The bad parts:

As a service tech, I'm required to maintain, repair and install our water softeners and filters. It sounds like an easy task on paper but the work can be physically exhausting and mentally frustrating.

I get to work at 7:30am and I'm given a list of calls. Those calls can take anywhere between six hours to eleven hours, depending on what kind of day Fate wants me to have. The work can involve hauling x10 50lb salt blocks into someone's crawl space, or driving into the mountains to fix some old filter from the 80's. I might have to cut into someone's drain lines to bring their system up to code or disconnect and carry their systems from that crawl space into their garage for a move. Or, I could just be changing filters all day and get back early. It's all completely random, so good luck trying to plan a night out or a second job.

Now, I've been doing this work for over a year now. If it was just that, then I wouldn't really mind, but the amount of work I have to do, combined with the skill and knowledge I must have, AND the amount of responsibility put on my shoulders to not mess up the service, simply does not match the pay.

That's the issue right there - the pay isn't worth it.

Service techs in our area make $10/hour, +50% for overtime. There's commission for bringing in salt - $1 for every 50lb block, and 10% commission on parts and equipment. So for a filter change it's about $4. Also understand that there are no raises. It doesn't matter if one has worked as a service tech for one year or ten, they will only ever make $10 an hour.

To get a livable income, techs are expected to upgrade equipment on these service calls, basically turning the job of mechanic into salesman. If you're a mechanically-inclined individual who doesn't do sales, well then you're stuck making $10 an hour plus a handful of dollars at the end of the day. If you're a salesman with little mechanical ability then you're fired. However, if you just happen to be the perfect candidate then understand that, as more and more customers get upgraded to our top of the line equipment, you will see fewer opportunities to make money year after year.

So unless you can work miracles in sales while simultaneously passing as an apprentice plumber, or until the company provides some kind of pay scale, then the money just won't be there.

What is the best part of working at the company?
The best part about the company is the opportunities for growth, with hands on training in marketing, sales,communication and costumer service. I also really value the flexible hours and competitive pay! There is a natural synergy within our team, creating a safe environment to grow personally, and professionally. As for my position, we play an intricate role in being the face of the company, and take pride in the integrity of our work and guarantee for costumer satisfaction!

What is the most stressful part about working at the company?
The most stressful part of the company isn't  tied to the expectations from the company themselves, but with how hard you as individual are willing to work to succeed. As there are opportunities for unlimited commission. The higher you aim, the more rewards you recieve. Over time, your accomplishments will speak louder than any of the expectations! 

What is the work environment and culture like at the company?
The work environment is collaborative and supportive. We prioritize regular feedback and take teamwork very seriously. Every role, no matter how different is essential to our success in achieving the company's goals. 

What is a typical day like for you at the company?
A typical day for me involves speaking to a variety of people. I explain the value of our product and how it is crucial in addressing their specific needs. I focus on building strong relationships, and ensuring they understand why our solution is vital for them. In addition i conduct surveys by determining specific qualifications. This ensures I gather targeted feedback, so I can tailor our discussions to their exact needs, while also aligning with my performance goals and overall role objectives.

What is the best part of working at the company?
I loved learning & growing with everyone there and helping teach others for them to learn new things and grow as well. Making money was just a bonus but I liked the feeling of family and good clean competitive pushing to always do your best. 

What is the most stressful part about working at the company?
Sales is a numbers game so mostly the stress was just like an incentive to focus on keeping your numbers up and following the basics of the k.i.s.s. and a.b.c. methods of sales "keep-it-simple-stupid & always be closing or answer-benefit-close" then stress is always manageable and part of the ballgame it's how you manage it that matters.


What is the work environment and culture like at the company?
Very fair incentive and advancement in company options with a Family-like closeness and friendly competitive pushing to do better than we did the day before. 

What is a typical day like for you at the company?
Sales meetings, dispatching for service and sales reps, fielding customer calls, data entry, interviews and or employee disciplinary actions as well as firing, sales leads, sales, service orders, appointment setting, etc

For months it was normal for my paycheck to be incorrect at least once a month, but sometimes it happened for weeks in a row. Also, if you're looking for benefits, you have to hunt down a manager for weeks to find out if you are even eligible, let alone sign up. If you have low morale after weeks of not being paid correctly, managers will catch it when your numbers for meeting quota are low, but still can't catch the internal issues within the organization such as payroll being wrong multiple times. If a manager does not respond to 1 or several messages from you on a weekday, definitely don't expect a response from them on the weekend either. They will flat out tell you it's their day off, and you are expected to contact them again on Monday in the hopes that you will receive a response this time. It's a very laid back atmosphere where payroll dept. and managers get away with things that I've never seen happen in another business. 
Rainsoft has some great products and some other great offices that do not have these issues. I wouldn't recommend this office or the Fort Myers office unless you are not looking for something serious.

Come into work and make copys of all the work that you did from the day before and turn them in. Load up your truck with systems, soap and parts for the day. Go and pick up your tickets for the route that your going on or if its a install get that done then go out for the service calls. I'm very good with customers to were they call in to the office to tell them how great I was and if they had a problem to send me out to them again because they have a lot of problems with other service techs. I always make sure my installs are done right to were the system and pipes are installed level with no leaks looking professionally done perfectly. Sell systems to the people who have an outdated system or worn out heads. Really multiple factors come into play when selling a new system. After all installs and service calls are done I go home and wake to do it all over again.

I really enjoyed the time I spent working for Rainsoft because I learned a lot of skills that I wouldn't necessarily have learned if I was working at a retail store. Since working for Rainsoft, my computer skills have excelled, my comfort level with talking on the phone has improved dramatically, and I'm glad I got to experience working for a company that I have benefit so much from. I would say the most difficult part of the job was dealing with the customers who completely ignored or hung up instead of listening to what I was offering. In a way it made me feel like I had done something wrong but soon realized that it was just part of the business I was in. The thing I enjoyed the most working for Rainsoft was the recognition I got once I set up an appointment. It always made me feel good to hear that I was doing great and it made me want to try even harder to get even more appointments. I really enjoyed my time working for this company.

They hire everyone because they know that 90% are going to quit anyways. I worked as a sales rep and as an appointment setter and both suck. As a sales rep you get some 7 page script to memorize then they send you out to some person's home under the ruse of a free water test to sell an overpriced water softener. When the people decline you are then chastised for losing leads. Also this is entirely commision and you will not be reimbursed for gas so you end up losing money. As an appointment setter you bother people at home depot to sign up for a free water test (actually some sweaty guy trying to sell overpriced water softeners). And if you aren't getting enough people to sign up then you can expect your manager to be hiding in the store spying on you. Also racist and sexist in general in their talk about customers. 

Working for Rainsoft I learned a lot about the cold call aspect of a call center. It is not a pleasant experience. We made calls to sell product to people who could not afford it. Calling a $20,000 income home with a $10,000 base priced product is not any kind of way to develop a business built with any kind of ethics in mind. Plain and simple. If you have a product with solid value it will not be difficult to sell. But hard selling potential clients on the idea that they do not love their family if they do not buy your product is not acceptable under any circumstance. You want to know how I felt about working there? Look at the time I spent there.

If your looking for a dead-end job this is it, you found it. Working for Rainsoft was so miserable, the people that worked there were stuck up for no reason and it was nothing but cliques there. This job literally felt like high school, the managers treat you like your kids. The managers definitely had favorites and if you weren't on there good side you wouldn't get any good leads so that really messes up your check. The training was bad, they don't properly train you cause the manager who trains us is constantly on her phone, then they get mad when you ask someone a question about how to do things. The place itself is dingy and filthy. Please stay away from this place there is literally way better jobs out there than this place.

Working at Rainsoft was quite an experience for me.  The job consisted of going through training to learn to sell the company's state of the art water filtration systems, which in my opinion are awesome products, but a bit too pricey.  Compensation was rather measly compared to what deals are worth.  In other words, the work put in to close on deal did not equal the commission received in the end. That was discouraging.  On a typical day, I would go to 4-5 different leads, to people's home in various neighborhoods of Broward  County, spend gas and tolls, and the company would make you roll dice to get between 6 and 14 dollars of gas and travel reimbursement.  The best part about the company is that the managers do a great job training...

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