retail store manager

retail team leader

retail sales associate

sales associate

seasonal retail sales associate

Rally House

Buckle in. This is a long one, but I seriously recommend reading this review before applying to any of the Rally House stores. Specifically, the one in Olathe Kansas. 

Management -
This was the worst part of my entire experience. I worked there for about a month and had to leave because of the management. The managers talk bad about anyone and everyone (including customers!). A manager once told me "everyone's replaceable" in regards to a fellow coworker of mine. I do not believe Rally House hires managers who are professional as the two managers I know, the one at Olathe and Leawood, are incredibly unprofessional in the way that they not only speak to/about their employees, but customers as well. The lack of communication between management and employees was unfathomable. I had worked at other places before with bad communication but Rally House knocked it out of the water. Management would expect tasks to be done by the end of that day and did not make it clear which tasks had to be done prior into an associate starting a shift. Lack of communication. Management was clearly discriminating against the employees. Management would send the "non good looking" employees to the back of the store to fold even if the store was perfectly in place. 

No breaks - 
This was a huge issue for me personally, I understand things need to get done especially during a rush. However, after a long day of school, you would not get a break to even eat at all. I would be starving, lightheaded, and dizzy and would practically beg my manager for a break. I would still get no breaks.

Gossip -
This was an extremely toxic workplace. Like I said earlier, management would gossip about employees or customers. Incredibly unprofessional. It got to the point where I was either uncomfortable or scared to work the same shift as the manager. They would talk very badly about one of the owners of the company saying that the owner was "obsessed" with them (the manager). 

The owners -
After I quit I sent a long email of all the things that were said to me, the overall experience I had to not only the owners but to HR as well and got no response back. In fact, I am pretty sure they ignored it all together. They would come in and get upset with the associates for the lack of communication that the manager had with the employees. 

Lack of training -
There really was no training there at Rally House. You were assigned to do computer assignments that would "train" you but I had a key-holder train me and they just answered the questions for me instead of giving me proper training. When one of the owners of the company came in, I used a fellow coworker as an example. This coworker had been working there for a week and didn't know how to work the register at all and had been severely undertrained for had been working there a week. The owner did not care. 

I really honestly have nothing good to say about this company. It is failing all over the place. The store is a fire hazard, the back is extremely messy, and the management was incredibly disappointing and an embarrassment to the entire company. 
The customers were angels. I loved working with customers that would come in and only had one bad experience with a customer that came in and even then it still was a pleasant experience. 

Save yourself some time and energy and work for a place that has better management. 

I’m not sure where to start, so I guess I’ll begin with the good. I have met some of the most amazing people while working for the company. Whether it be from my own store, or through traveling in my own market or outside of it. Amazing people that I will continue to interact with even after leaving the company. The employee discount and amount of products sold are also a great part, if you or someone you know is a massive fan of sports. Finally the travel is something that is very different from any company I’ve previously been at. Being able to assist in markets having big games/events is such a fun experience. 
But with the good comes the bad, and unfortunately the bad heavily outweighs the good in my opinion.  


Too start, the amount of policy changes that happen are insane, it seems like each day there’s a new way that corporate wants employees to act in the store, or a new way to merchandise certain products. Which is fine until you realize once you teach employees to do these things the policy has changed.


The company is very big on micromanagement, instead of just relying on you as a manager to do daily housekeeping tasks that are simple and have to be done to even make the store run. They make you fill out upwards of 6 checklists just to make sure you’re doing everything you need to do. 


Corporate is also big on watching cameras, which is fine until you ask for a raise, for yourself, or an associate. Then they watch until they can find, even the smallest misstep by someone. 


Some other small issues would be:
Corporate is based out of Kansas City which means, the entire market in KC gets “special treatment”. Different rules, a longer leash on what can and cannot be done, not having to abide by the company dress code.


Corporate also likes to push important things back as long as they can, such as issues within the store regarding actual structural damages that could injure employees/customers. As well pushing back promotions to avoid handing out bonuses/higher pay rates to employees. They also change policies to get rid of said bonuses and replace them with increases in hourly wages and in turn don’t give anyone increases in wages.


Finally, and this could be the worst part, dealing 1 on 1 with corporate.
For starters most people you interact with are an absolute terror to deal with. Snappy remarks? Check. Refusing to deal with the store? Check.
Condescending responses? Check. Quadruple checking details just to “make sure”? Check
I don’t know if I’ve ever dealt with a worse set of people in my professional career. Most days it’s more worth it to just figure out issues on your own rather than ask for assistance, and you can probably do it faster and with less headaches anyway. 


Overall at a store view, the place is lovely. Great coworkers, a typical retail environment, and if your a sports fan an absolute heaven to spend your day in.
 But the entirety of corporate is broken here, and most of the members of it are terrible to deal with. If corporate was fixed this place would be a 5 star place to work, but instead you have to deal with lying, hiding of information, and a complete and utter lack of respect from most people working above you. 




I put in a lot of my time and effort into Rallyhouse, specifically the Eastgate location In Moorestown Nj. I worked there for over a year and a half and I was a shift manager. When I first started my manager was very inclusive and tried to give us an enjoyable time that compensated us for the work we did. It was very easy to move up within my specific store as long as you put the work in. Once she put her two weeks in we went 4 months without management because they thought she would come back. One of my coworkers and I stepped up and attempted to fill the role she left to try and keep the store afloat.  We received no training and little to no help from upper management and corporate from that time but did the best we could. We were understaffed and severely overworked and that continued to be the theme even after receiving a new manager. I was working full time hours with part time benefits, (which is no benefits if you were wondering, not even sick time) to cover for people calling out and to cover the work that needed to be done. We felt as though we had all this responsibility but no authority or recognition to finish what needed to get done. Eventually we were given a new manager who we felt didn’t know how to do everything she was required to know how to do. We were teaching her how things were supposed to be done to try and keep up with the never ending tasks corporate assigned. She is disrespectful to not only her employees but also the customers that shop in the store even though Rally House’s biggest policy is customer service. Even though I was part of the reason the store lasted as long as it did she treated me as if I didn’t know what I was doing and found any reason possible to blame me for the mistakes of the entire store. Even the things out of my control. I never truly felt respected and valued as an employee. She genuinely doesn’t treat employees like people especially when serious personal business is going on. For example, the loss of a close family member. You’re still required to be there and work your best even if it only happened two days prior to your shift. Neither Eastgate’s manager nor corporate recognize the hard work that you put in and are willing to compensate for it. As stated before I put so much time and hard work into this job, so much so to the point that sometimes I almost feel as thought I missed so many other opportunities. Speaking with a lot of the other shift managers, hardworking associates, and even MIT’s I wasn’t the only one who had this specific problem and felt this way at the store. Overall a very horrible company to work for if you value your work ethic and like to take pride in your work. Will drain the life out of you and destroy your mental health. 

My immediate store was bearable. My coworkers were enjoyable and store manager was respectable. Anything that ventured into the corporate atmosphere was a shame. The overall atmosphere of the store was enjoyable. The stores revolve around local sports so there is always a talking point with guests and coworkers. Not to mention you get the first grab at new team apparel. I had plenty of fond memories with my coworkers and customers alike. Corporate micromanaging overshadowed it completely unfortunately. They spend plenty of time completing camera audits, watching to make sure you are doing what they want in a particular way. There is always criticism. Regardless of what you are doing or how you are doing it. There are plenty of checklists to fill out, including the most mundane and common sensed tasks possible. There is a checklist for everything imaginable, and stores / associates are audited daily regarding their completion. On the flip side, you get to practice your signature. The Company also goes back on policies roughly once a quarter, or so it seemed. Wether it be how the company collectively merchandises, backstocks, replenishes, or other processes / procedures, nothing ever becomes the standard as it was always modified, changed, or out right rejected. There are also numerous battles between the stores and the corporate office. Good luck receiving any assistance from customer service if there is an issue. 3/5 times solution is “sorry there is nothing we can do on our end”. It does create a thrill of an adrenaline rush to explain that to the guest who would just like to return an item. The dress code was also a constant subject of distress between stores and the corporate office. Admittedly they do supply you with 2 comfortable, soft, and breathable shirts. I did appreciate that rather than some starchy blend. This is overshadowed by the fact that you are required to wear a server apron that supplies nothing, zero, absolutely nada in the terms of utility whatsoever. They expect you to carry a scanner, notepad, pen, microfiber cloth, wax paper, and store phone in this apron. It becomes cumbersome, in the way, and just simply looks goofy. Again, an example of the micromanagement because in theory, this should be helpful. But In practice, it contributes no more utility and ability to perform the job than as if you weren’t to wear it. You might possibly see a reprimand and possible termination over this apron. Ultimately, I’d recommend if you’re incredibly laid back with not much of a caring attitude and see it as a temporary job. Expect to be micromanaged, criticized, and quite frankly forgotten about or let go if you don’t appease the corporate office.

Working at Rallyhouse was an interesting experience to say the least. A typical day of work is dependent on what is asked from the manager or the sales leads. Activities include, inventory, cashier duties, and customer service. Rallyhouse was not the first retail store I worked at, but I did learn how to use the cash register properly, as well as to not feel pressured using it. Unfortunately, management and work culture, are probably the biggest negatives I have had with this job, and it was by far the hardest part. Management seems to have a hard time communicating with their employees, and only ever talk when they need something done. I had a hard time believing that my manager was invested in me, as every time she tried talking it felt like she wanted to argue about something. This makes the work culture fairly toxic, as management didn’t do a good job of communicating properly. It’s also apparent that there is some favoritism involved with other employees, as some employees don’t get scheduled for weeks, whereas others consistently get multiple shifts per week. The manager seems to believe in a “her way or the high way” mindset, and it made me realize that the high way was better. I find this frustrating as I felt like I should’ve been treated with more respect, as I’ve been with the company since the beginning. Despite my negativity, I actually have made a lot of good bonds with my coworkers, and had made the most references at Rallyhouse compared to my other jobs. It’s a fairly simple job that can be quite fun when you’re around people that actually are interested and invested in your progress. I think Rallyhouse would be a fantastic choice for a first job, if the management and work culture was different. Most of the people there are very friendly and helpful, but I can’t recommend this place for someone looking for their first job due to the poor management and culture that was established.

What is the best part of working at the company?
Literally nothing. The micromanaging is insane. They treat you like you’re stupid and give the easiest tasks and get shocked when it’s done in 2 minutes where as they believe it should take hours. Constantly watch you through the cameras and have favorites. 

What is the most stressful part about working at the company?
The feeling constantly watched. I would open the store and be doing my daily tasks and then I would get an email or text about a certain thing in the store needing done or moved because I was constantly watched.  Otherwise the job itself was easy almost too easy at times. Even when you ran into a problem it was the same 3-4 steps each time to fix it. 

What is the work environment and culture like at the company?
It could be fun if you were allowed to actually run the store but it’s micromanaged by the DM really bad. The culture is awful. No one in the company actually cares for the people working in the stores. On one of their company wide meeting the ceo was asked if they planned on doing a veterans discount because we have a lot of people ask for it and he literally laughed at the question. He said why offer a discount if they’ll pay anyways. But to me and a lot of people a veterans discount is the company’s way of thanking them for their service. It’s normally a 10% its such a small amount they could afford it. It was expected to be in communication with the other stores in your district and frowned upon if you never reach out to them. We were reprimanded if we solved a problem on our own without reaching out even thought literally no problems required reaching out to another person in the district 

What is a typical day like for you at the company?
Easy. You start the day with tasks and complete your list. Fulfill online orders and assist customers while they shop and connect with them. It was exciting talking to people who were so passionate about the sports and you got to meet some fun people who were regulars

This was my first job in high school and I feel I learned a lot, mostly learning to better communicate with customers and techniques to sell product. I loved the people I worked with and would say they are ultimately the reason I remained with the company for so long. You really feel you are apart of a team and I considered my team to be a family as many of us had been working there for a long time and had such a great bond. This is a fun environment especially during big gaming events, but otherwise the work is very tedious and the store is usually dead. Hours are pretty steady with the exception of January after the holiday season. I would suggest the stores being closed on smaller holidays such as mothers/fathers day/Easter, etc. as not many sales are done on those days.  The stores seem to only ever be understaffed or overstaffed with everyone working crazy hours or barely any at all unless you are in a management position. I don’t feel there is much opportunity to move up or get a pay increase. I performed above and beyond and was constantly coming in when needed and covering shifts with no reward in the end, however on the rare occasion I would decline coming in, I would be talked of negatively by management. There is way too much product for the space available in the store and it is obvious what will and won’t sell just by taking one look at it but that doesn’t stop it from being sent five days a week. Sellers should be more selective when deciding what to purchase for the stores as well as listen to requests from stores on what to order. Marketing is definitely something the company needs to work on as well as communication.

I have loved my time with Rally House.  I had never heard of this company before I started working for them but I have enjoyed my time both with team members and great customers.  How many times in retail can you say that your customer is excited to be in the store?  Headed to a game? Kid got accepted into your favorite university?  Dad's birthday?  You have customers that are celebrating and are willing to let you help them to make occasions more special.

Obviously with a sports centered niche, the team theme runs the store.  Your team does everything.  Cleaning, to processing merchandise, to setting up visual displays, to cash handling- you run the store as though you own it while maintaining the standards of RH.  The upper management is involved with every aspect and asks for feedback at every turn.  They always want things to be easier, faster, and more accurate so that you have more time to work with customers.  

The hardest part of this job is that you have to be a great leader and trainer because you can't just do it yourself.  There are many tasks to complete and many customers to help in store and online so your team has to be at 100% all the time.  There is no room to hide behind excuses, the tasks to perform are essential to the business so you can't leave things behind.  

I have learned a lot from RH but love that they are open to developing their employees and giving them the tools to succeed.  I've been a part of so many team members being promoted and have moved up myself.  I appreciate that this company doesn't let itself or its team remain stagnant.

This job has been one of the most stressful jobs of my life! For being such a small place, there are many ridiculous rules and guidelines for employees to follow. When I was hired, the employees were very kind, and hard working, but were frequently put down for not making certain numbers, or for talking to one another while folding shirts. A typical day would include unboxing shirts, folding or hanging them, then being given a set of folded shirts to unfold and hang, and being given hung shirts to fold. You don't even get to learn the register for about a month because the manager says, "It's too easy for people to steal money from the register." Employees are often told they aren't good employees, despite being complemented by customers. If you do not follow rules such as, not talking to co-workers while on the clock, not getting a certain amount of add-ons, rewards, ect., you will be wrote up. The store is extremely numbers based, considering that it's a gift show that people want to buy one or two items from. The manager and district manager are friends, and only hire people they know and have previously worked with, which makes it hard to advance within the company. There is a required uniform, but friends of the manager and the manager herself often show up out of uniform , but other employees I saw got sent home for the same reason.The manager's friends do not get wrote up for skipping work, showing up late, or not being in dress code. This really is a warning to anyone thinking that $9.00/hr sounds great, it's not worth it, you will get fired if you even get the chance to be hired.

DO NOT work here at the retail level. The pay is insane with ZERO room for advancement or promotion. The communications you will receive from corporate offices is nice, respectful, and helpful.
The funniest thing about this company is that the OWNER who has ZERO connection to the business anymore will randomly drop into stores and yell at everyone for zero reason. We had associates at our stores that were terrified to come into work when the owner, the CEO, and the district management would drop in because they (a) make the stores significantly worse and (b) instantly get upset with employees no matter what, no matter when. They portray this LinkedIn relationship between ceo/owner/district and employees but it is BAAAAAAD. I had managers at my store- full time people - that would just get fired at the end of shifts (for absolutely no reason) and no one would replace them, leaving the store with zero management and zero staff. 

The nepotism within the company makes no sense. Everyone in a position of power has the same last name. It's impossible to move up because everyone needs to be part of the family or friend group.

It is BAD. Do NOT work here. We had employees with health conditions that were fired because they needed to spend nights in the hospital. It. Is. Bad.

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Sales associate 8 salaries reported	$13.45 per hour
Seasonal retail sales associate 1 salary reported	$14.00 per hour

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