front desk agent

housekeeper

night auditor

front desk clerk/night auditor

hotel front desk clerk

Ramada Worldwide

The management is very poor quality. The managers are unreliable, do not uphold company policies, and do not discipline employees, even in events of theft and drinking on the job.
The company was unable to keep relations with the clients for events because of lack of customer satisfaction of absence of management on premises. As a result they continuously lose contracts with the clients and therefore fail to secure future events.
Proper maintenance is never completed on grease traps in the kitchen or in the septic system and appropriate cleaning supplies were never provided, resulting in poor quality sanitation. 
As for a typical day, it depends on which of the many responsibilities I  am performing. As a line cook, there is an hour of prep work to be completed before beginning cooking. Dish washing includes emptying and maintaining the dish-washing appliance before usage and then washing all dishes dirtied. Serving involves assembling an appropriate appearance for the position, cleaning and maintaining banquet room, bar, and restaurant before the customers arrive. Once the customers arrive, I give a warm greeting to each one and provide excellent customer service throughout their meal by serving their desired dishes, lastly, busing tables. Floor maintenance includes using a damp mop to sanitize tiled flooring and buffing them which include maintenance of the machine used to buff. Construction work involved gathering the team and reviewing the assigned tasks for the day. After this, everyone dispersed to fulfill their responsibilities.
The most difficult part of these jobs include taking on the responsibilities of the coworkers who were not completing their assigned duties.
The most enjoyable part of my job is fulfilling customer's wishes and providing more than satisfactory service to each customer.
Overall, workplace culture depends on with whom I am working with. I get along with and am friends with many of my coworkers, even though others are difficult to work with. 
Through each of these jobs I learned a new skill set to offer, such as cooking well and customer service.

My days at work would start as follows: I would print the reports of all the guests that are checking out and the reports of the guests that are staying, I would contact the housekeeping about the rooms that needed the cleaning service for that day. I would also go over any and all of wake-up calls to ensure that they went through. At the Ramada I was also in charge of making, and setting up the continental breakfast for the guests, as the day progressed I would continue to check the guests in/out, I would make reservations, I entered the rooms that were clean and ready into the computer , make any copies and send any faxes and print any reports that were needed. Most of all the most important part of my job was to make sure the guests were not only satisfied but happy. I would say that the hack to them what the probardest part of the day would be when a guest  was extremely mad and unhappy and once in  a while they would yell at me, and my job was to try to listen to them, repeat back what the guest said so they knew that i understand, and handle the situation with the up-most importance. Then I would do my absolute best to make sure they left happy and satisfied I would do that by apologizing sincerely and compensating them with the appropriate compensation depending on the severity of the situation. I believe the best and most rewarding part of my job was when a customer would compliment me on my excellent service saying they were very impressed, filling out comment cards and even talking to my boss about my service, I also enjoyed meeting and talking to all sorts of different people about their traveling and experiences.

I was busy busy busy. I worked the a shift here and absolutely loved it. I was challenged every day on how I could better serve our guest. I enjoyed being able to offer our hospital rate to our guest who were coming to town for medical visits or even their family if that were the case. It was always nice to see how much the guest appreciated this perk when staying with us. The team I worked with was awesome we worked together very closely. which helped us meet the needs of the guest more accurately and quickly. My general manager was all so wonderful to work with she taught me so much, I enjoyed the fact that she had no qualms about passing on more responsibilities to me as I grew more comfortable and capable in my position. The hardest part of the job or I should say the most challenging was on the occasion we did not have a breakfast person it was my job to run both front desk and breakfast. We did serve a full continental breakfast so this is where I had to step up my game and make sure that the desk was running smoothly as far as check outs went and that the food stayed stocked for all of our guests that was from 6 to 10 am. I honestly enjoyed my job and everything I learned there about   the hospitality business.

I started out as a assistant supervisor for house keeping. A few weeks later I got promoted to executive housekeeper and they didn’t even give me a raise when I got promoted. The owner is very cheap. We would be out of towels and 3-4 weeks later he would buy them. We have cockroaches and the problem wouldn’t be fixed.  They wouldn’t even order house keeper carts due to money so girls had to share. Made the workers so mad. They had to start buying there own stuff to be able to clean. They go through about 5-6 general mangers a year, so you can only imagine how horrible it is to work for the owner. It’s worse then high school there. There’s always a huge turnover. Constantly getting new mangers that don’t know what they are doing or they try to change everything.  They constantly step on your feet. I was trying to manage my department and they would just but in and do whatever they wanted when they wanted. Which always resulted in them messing it up. Making front seat check guest into dirty rooms cause the other mangers would try to “help” after I told them I rather them not. Over 50 times.

My typical work day use to be 3 days a week either 6 to 2 or 2 to 10 and than management was changed 3 times since Jan. of this year 2016. I was The Front Desk/Assistant Manager upon my release. What I learned was how to be a good assistant manager and how to make things possible, such a joyous feeling. My last Co-worker was nice she was my GM but she would never hire anyone and when I was put on salary at the rate of what I could make most of per month. I was working 14 and 17 hours per day and it was making me ill. I called in the very first time in 3 1/2 years and was told my salary would be removed and I would be put on hourly at min wage. So the hardest part was telling them that they couldn't do that and that they need to let me know what they will be paying me. I loved my job and felt bad because I got sick but working 7 days a week was the hardest part of the job. The most enjoyable part was making guest happy and the owner happy when I started sending out past due bills and getting positive $$ responses. Being able to dispute bills that were wrong and the owner happy not having to pay. But most of all having happy guest and seeing their reviews mentioning how I made them happy.

I would meet with the client and discuss the menu,the set-up of the room or rooms. We would talk about when they wanted the dinner to be served and when dessert was to be served. I would then help my set-up employee  set the room up according t o clients aspects. I would then insure that all ran in a smooth fashion. After guests left, the convention center would be cleaned and ready for next function. When the sales director quit, the hotel manager did both jobs and  the convention center suffered for it. I hardly got any functions to work. After a year of that, I quit. I did all the hiring, the chef,servers, dishwasher and the set-up  guy,stayed with me for  4 years . I had the best crew I could ask for. When I guit,  they all left  also. The hardest part of my job was when the sales director quit and I wasn't getting hardly any work..  The best part of my job was all the diferent functions.We did weddings birthdays,anniversaries,baby showers,business meetings,antique auctions. I met so many different people and made so many people happy. I was even made an honorary confederate even though I was borne up north. I'm not afraid of handling big groups.

Despite how my review looks, I mostly enjoyed working her. This specific location is family owned and the owners who hired me where fantastic. A year in they sold the location to a new family and within weeks the freedom to make decisions to better serve our guest became very restricted. Our computer access levels reduced and became micro-managed. Very quickly all the trust that we had with the owners knowing we would take care of their guest and improve ratings went out the window. Again while it became more difficult to do my job I still enjoyed working there over all. We started losing our regular repeat guest because we where no longer allowed to honor there special rate (Negotiated by original owners) and reservation rates where jacked up almost too high for the time it happend. I could say a lot more but I think you get the idea.

A day at a Hotel is never boring. Each day I arrive at my scheduled time and go through my starting procedures, but that is where the routine stops. Different Guests all have different issues and needs and you never know what is going to happen next. From lost cats to a guest passing away in their sleep, a day in the life of a Front Desk Agent is never boring. 
Management is trying their best to keep the hotel operating, however there is a lot of room for improvement. The General Manager is an intelligent man, but sometimes he needs a little help coming to a correct assumption about people. I find that at times he can be quick to judge a book by its cover. 
The employees at the hotel are very friendly and are hard-working dedicated individuals. 
The hardest part of the job is knowing that there is no room to grow, you stay where you start (and that can go for your salary too) 
The best part of the job is getting a chance to help the guests.

I would set the bar up for daily use. Placing different types of liquor in their correct places on the shelves. Stock the beer coolers and count the money drawer in the cash register to make sure the money count was correct before opening. I would serve customers, operate the cash register, restock coolers and serve food. I learned to respect customers and that customers usually wanted to talk to you about their problems and I learned how to make over 200 mixed drinks thanks to the Bartender's Bible. The management was not the best management to work under. The co-workers were great to work with and were always there to help out if something got out of hand or messed up. The hardest part of the job was breaking up fights in the bar, a customer that we had to quit serving to, and not getting a great hourly wage. The most enjoyable part of the job was meeting customers and getting to know them.

I would clock in early mornings. Get my list of rooms that have been assigned to me. And if there was a kart available I would stock it up for the amount of rooms that I had. If there wasn’t a card available then I’d have to share with another housekeeper, which made it almost impossible for me clean up all the rooms in time for check in. I would take all the trash out of the room, stock it back up with soap, shampoo and conditioner, cups and ice bags, replace the towels and sheets, make the bed, vacuum, wipe down dresser, sweep and mop, clean the tub and toilet, make sure the mirrors don’t have any streaks, make sure the fridge is empty and cleaned as well. Pull back the curtains and lock up the room, and repeated this for every room that didn’t have a stay over. After all my rooms are done I would take the trash to the dump, do all of my laundry, and turn in my paper for the day and clock out.

Top Job Titles	Average Salary
Front desk agent 47 salaries reported	$15.84 per hour
Housekeeper 13 salaries reported	$15.22 per hour
Night auditor 13 salaries reported	$15.09 per hour
Front desk clerk/night auditor 3 salaries reported	$13.50 per hour
Hotel front desk clerk 13 salaries reported	$12.50 per hour

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