front desk agent

ophthalmic technician

surgical coordinator

patient care coordinator

technologist

ReFocus Eye Health

Loved the staff I worked with, but the management had its issues. For starters they only pay for ONE set of scrubs, they don’t compensate you for buying your own. The assistant “lead” plays favorites and isn’t well liked in general by most of the clinical staff due to her cold personality and lack of empathy. There’s always issues with being understaffed and people who have been here for YEARS get paid less than the new hires. There’s benefits but the insurance options aren’t great. The “raises” are a slap in the face. New hires don’t get trained properly so they either leave because they’re overwhelmed, or they get thrown into the optometry side of the office because they can’t perform even half of the work that the rest of the techs can do. Here, the techs get comfortable with the slow pace/duties and it’s harder for them to grow their skills. The scribes and techs all get along for the most part which was nice. The doctors are awesome - but definitely overbooked and the wait time for certain doctors is unnaceptable. Specially with elderly patients who get dropped off by van services, at times they’ll be there with 2+ hours with no CNAs, without eating and without anyone who is certified to help them get to the bathroom. The traveling is unfair. The providence staff ALWAYS travels to different locations to cover for any call outs, but whenever providence staff calls out, we get no help sent from different locations to staff us. Overall an ok experience, but in order for you to make it, you have to come pretty much fully trained with experience in ophthalmology. If you come from an optometry background with very basic knowledge- you’ll struggle to feel like you “fit” in. 

What is the best part of working at the company?
My coworkers were great.  They wanted to be part of a team and worked to try to make something of a company that couldn't function at the lowest level of a corporation. 

What is the most stressful part about working at the company?
There was not really a lot of stress because there was nothing that needed to be done outside of patient care since the company was so unorganized and had no direction.

What is the work environment and culture like at the company?
Individual offices run as they did when they were private practices. There was no corporate organization, policy, or procedure which left a lot of questions and chaos. 

What is a typical day like for you at the company?
Patient care. Answer and reassure providers who had no idea what was going on. Sit at a desk and pretend I had an idea of what needed to be done because there was zero direction and no communication outside of revenue updates which were literally just numbers and no indication of where they were driven from.

I have worked as a certified technician for 6 years, and this is by far the worst management team I’ve encountered. There is a complete lack of credibility and accountability on their part. Management feels entitled and assumes they are always right, regardless of the situation. The scheduling is chaotic—I was assigned to work with 5-6 different specialists over the span of two weeks, each with their own set of protocols, making it nearly impossible to maintain consistency.

Their people skills are non-existent; instead, they act like robotic beings, constantly seeking out ways to discourage rather than support or guide your performance. This is not a place for long-term growth or advancement. It may be suitable for beginners or interns looking to gain experience while in school, but anyone seeking a stable, supportive work environment should look elsewhere.

Completely disorganized, employees get hired and don’t show up. Employees walk out or quit after a short time because of the level of stress, the doctors (some, NOT ALL) will single you out and keep finding small things to write you up about in order to get rid of you. There is zero transparency or effective communication between employers and the employees. They rarely give raises and if they do it’s the bare minimum. Basically they expect you to be the best tech you can be, without the support or positive reinforcement of management or doctors. You will be asked to work harder than you’re already working on a constant basis and with little to no money to compensate. Once you’re hired you’re pretty much stuck at that rate

I was written up multiple times for using PTO during emergencies, and my boss would mark it as unexcused absences. There is alot of favoritism and inequality of the work environment. The pay is based on your race and how much they personally like you, and how convenient you are during low staff seasons. Furthermore they let physicians over use their power and verbally abuse their colleagues whom are not physicians. No matter how hard you try to make them like you, they will find a way to degrade you by calling you names like incompetent and punish you. Everyone in the management department are close personal friends outside of work, they use personal agendas to keep you or ditch you. Morever management does not protect the dignity and respect of their employees should be treated. 

ReFocus came into our lives when the doctor sold out to them. Many of the staff felt like he did not vet them.  Typical day now is seeing dozens of patients, jammed into the schedule and the waiting room. When the 1PM patient is being seen at 3:30, that creates a terrible atmosphere. The doctors, techs, front desk staff, and optical staff had to be traffic cops as much as ECP's. They also had all calls ring into their central call center, making it difficult for patients to get through without having to go through a maze of buttons. 

It was great at first when I started but with the change of management and everyone that’s still left doesn’t know what their doing makes the job harder for anyone who was used to a certain way. The changes made have left the employees short handed, not taken cared of, they are not treated properly for their growth or compensated but yet they are required to train new people that are hired with a hire pay as them and required to travel to different office. They patient are allowed to get nasty with the staff and no repercussions against the patient. 

High growth, fast-paced company with strong interest in bottom line.  Though the quality of patient care is continually discussed as a top priority, continual turnover in key roles undermines everything.  Employee morale from patient-facing employees, to physicians, to corporate employees is really low right now.  Poor morale is further exacerbated by ultra-tight stringent spending controls.  Though part is good discipline to manage cash flow, the company also has a bad reputation for not paying vendors or paying well past credit terms which negatively impacts working relationships with vendors.

All they care about is money. Patients are dollar signs. Technicians are under paid, over worked and burnt out! Tasks on top of tasks on top of tasks on top of tasks continually added on a technicians already heavy work load. The amount of time spent with a patient is watched like a hawk because they have to get the patient in and out to accommodate the daily over scheduling and yet patients are there for 2-4 hours before seeing a doctor. With appointments being booked every 15 minutes. What a ZOO! Oh and they are under staffed but won’t hire more staff because they’re cheap! So you’d think they’d value the staff the DO still have…. But NO!

Solid company with hands down the best training I've ever received. They set you up for success and you feel valued and appreciated for your experience/knowledge and contributions. In this day and age, recruiting can be a very discouraging process but with ReFocus, this was an easy process and they followed up, called and or emailed when they said they would. There was no ghosting which was refreshing. Management has been very supportive and is proactive with making sure you have what you need. There seems to be growth potential here if you earn it and want it. No regrets and looking forward to hopefully years ahead at ReFocus. 

Top Job Titles	Average Salary
Front desk agent 29 salaries reported	$18.58 per hour
Ophthalmic technician 2 salaries reported	$25.63 per hour
Surgical coordinator 18 salaries reported	$20.49 per hour
Patient care coordinator 9 salaries reported	$18.39 per hour
Technologist 9 salaries reported	$37.22 per hour

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