customer service representative

sales consultant

commissioner

manager

accountant

RealTruck

It used to be a pretty good place to work, but the change of investors, management, and senior employees has left this place mostly a free-for-all with an artificial appearance. Hardly any automotive enthusiasts actually work here in any department. It is definitely just a call center atmosphere with many employees coming from other call centers. The culture and morale is very inconsistent with the occasional forced attempts to improve. The new hire turnover rate is high. The overall skill set of employees has plummeted (which makes your job harder), others who are good are burnt out (even before Covid). Some employees are put in higher positions just to fill them if they have been there for a while and a higher position needs filled. Supervisors and management will work their newly hired friends through the ranks first regardless of experience and skill set, passing by some still somehow motivated expert senior employees who have always gone the extra mile. Management sometimes creates a lot of chaos on top of the actual work, due to their lack of planning. It is a very reactive company, almost never proactive. It really seems there is always more things going on than the actual work that needs done, which is nowhere near under control. The workload is unrealistic, the micromanaging is terrible, the multitasking/ task switching pressure is brutal. The more you know and the more motivated you are the more you will be used, which may or may not lead to a promotion. This sometimes includes getting a complete separate job added to yours without notice. Many times the customer is already escalated before you get a chance to help due to the lack of the overall operation. Even if you are in sales you get to deal with these customers because they will call and chat the sales lines because getting through to customer service is impossible sometimes. I would say this applies to all “floor” positions. It is also very loud now that all of the phone agents (sales and service) are in the same room. Most of the noise is unnecessary, including supervisors using provocative language, joking, and having a good time while you’re speaking with an escalated customer. Customers on the phone can hear all of the background noise most of the time. Sickness also goes around constantly. Overall, if you are just starting off, do not have a lot of education, experience, or just need a job and you are looking to get into the professional world, this company could open some doors for you, but set boundaries and don’t get sucked into the chaos.  

If you're unfortunate enough to work in eCommerce for RealTruck, you'll find your day to day dealing with mostly service issues. The longer you're with this company the more unrelated tasks will be added onto your job description without any increase in compensation.

Raises are on a budget for the entire eCommerce sales channel, in order for you to gain a 3% raise someone else needs to get a 1% raise. Most of the supervisors will constantly be either in meetings or finding themselves flooded with mindless busy body work.

When you start, if you're in eCommerce sales you can look forward to two weeks of training, mostly focusing on identifying various models of trucks, and basic product knowledge. You will shadow random sales agents for about a week. 

Afterwards, all training will be mandatory one hour sessions where you're forced to mindlessly listen to someone read a PowerPoint presentation.

The commission structure is not competitive, and was recently changed. You'll earn .50 cents for each item sold, and 1.50 for each item sold without applying a discount. If you have a year or two of sales experience; the last known hourly starting wage was 17.50. Raises are 2-4%, at best, again, the higher your raise, the lower someone else's raise. 

Leadership above middle management supervisor roles will gaslight you and lie to your face to placate you. You'll hear lots of talk about "Family, Culture, Values, Leadership, Accountability". You'll get to attend "listening sessions" with HR and leadership where they talk at you about how great they're doing to improve working at RealTruck, and how they can't understand why everyone's moral is so low. You'll know when leadership has started telling people to leave reviews, as in a very short period of time you'll have several current RealTruck employee's spam five star glowing reviews. 

Start with a typical day at work...
There's no leeway with the timeclock, though you are "allowed" to punch in five minutes early, a minute late, though, regardless of circumstance, and you'll get half a point. Do that 7 times, or miss 3 days of work, even with a doctor's note, within 3 months and you're on your ear. Then you pound yourself into the ground, living for your next break so you can go get a cigarette. You might not smoke or drink before you start here, but you will soon after. Your tools are broken and you've got scrap and plastic "beads" all over the floor so watch your step as you're running with a running saw in your hands. We don't have time to clean while we're cutting, but we're supposed to. Maybe something will break down and you'll get an unexpected break. At the end of the day, we clean up and line up at the time clock because we can't wait for the best time of the day: when we get to leave. By 10 minutes after, there isn't a car in the parking lot and we're so happy to be free that we almost feel drunk.
They don't train. You get handed a tool, shown once, and then ran at full force until you drop.
Management doesn't know how to lead. Nobody above your immediate machine operator cares about your wellbeing. We're working through the pandemic and the only thing we were told we'd get for our "willingness" (we were strongly discouraged from taking the voluntary layoff) to work is, maybe, some overtime if business picks up.
The hardest part of the job is turning my back on the pack of razor blades on my bathroom counter and coming in in the morning.
The only enjoyable part of the job is the other guys that work there. We've made friends. Through the shared trauma of Truck Hero's abuse, we've bonded. We're all in poverty, so we share food, lend each other money when they cut our hours unexpectedly, and give each other rides to work when we can't afford gas or car insurance.

I have been with the company for nearly two decades, originally joining through one of its acquisitions. For many years, the organization operated more like a collection of individual brands under a single corporate umbrella. While this approach minimized change, it also made cross-functional collaboration more challenging.

Under new leadership, however, the company has embraced a unified, 'one-company' model with a thoughtful and intentional approach. This transition has been accompanied by an unprecedented commitment to communication, transparency, and empathy. A two-way communication framework has been established, where information is shared broadly, and the entire organization is encouraged to provide transparent feedback. This ensures leadership gains a clear understanding of the business at all levels. Additionally, active participation is now a defined goal for all leaders, promoting an environment where team members feel empowered to share feedback—whether positive, negative, or neutral. This emphasis on honest engagement is something I highly respect.

As the business continues its rapid growth, there is significant opportunity for advancement for those who are curious, driven, organized, and accountable. The company values talent mobility and actively supports individuals in exploring diverse roles and responsibilities across the organization. For those ready to invest in their development, there is a clear path to build a dynamic and fulfilling career here.

Company constantly pushes commission pay out from the second week of every month to the third week or the last week of the month. They do this with only an email the day before pay is to be deposited. That is just one of the many issues with this company.
They are incredibly understaffed. During the busy season it is normal to see 20 agents on the phones while there are constantly 20 calls waiting to be answered. Customer service only has around 30 employees and now they are seeing 100 calls on hold while they try to put a forest fire of customer service tickets out.
The company will not give out raises anymore than 3 to 4% of your pay which just means they keep up with inflation and that is about it.
Benefits just got cut. Used to get 80 hours to start the year. Now you only get 40 and have to accumulate the other 40 throughout the year. Health insurance also went up and deductibles went up as well this year.
They give out bonuses/gift cards for selling certain things or hitting a certain amount except that those gift cards do not work. Won quite a few cards during black Friday and half of them did not even work.
This place is fine if you are going to school and plan on running very far away from retail. If you plan on making this a career you should make sure your life insurance will pay out in case of suicide because that is eventually what you will do to yourself working here. FIND SOMEWHERE ELSE TO WORK!

RealTruck is a fast-growing company with a very bright future, thanks to the hard work of its people.  Each work day is extremely busy with a wide range of projects, ensuring you learn something new every day - this dynamic makes the work challenging, but also exciting and great for career growth.  Management works very hard at this company and expects excellence from all employees - this is a good thing.  Perhaps the hardest part of the job is also that which contributes the most to the job being enjoyable: specifically, the work environment is very busy and you need to learn new things frequently / master new skills quickly, but the company provides the resources for your success (including a great culture of communication, which is key to solving problems) and people at the company seem to try to promote a culture of growth, teamwork, and support cross-functionally, which ultimately: (i) makes the workload manageable; and (ii) helps you become better at your job, which is itself perhaps the most valuable job benefit in the end, since it enables you to take on more responsibility and have an expanded comfort zone.

Realtruck had the foundation of a great company. They built a culture and method of handling daily life. The company is constantly growing and becoming a Titan in the automotive industry. Its just as it has grown the employees that once had Leaders that made the employees strive to deliver more and go above and beyond to help the company. 

Now have Bosses that tell them they have to meet detailed specific guidelines. The Culture is still there but its choked out by the fact that every minute you are not actively talking on the phone with a customer you must consistently write out thank you cards to send to customers. Something that we have always done but on our own will when we were actually thanking the customer for giving us a call. Due to how many cards we have to write they have to be to Anonymous customers that placed orders via the web instead of the intimate customers that placed orders with us on the phone. 

When we switched over to the new data we lost half of the customer phone reps. It took months before they started hiring again so people are constantly on hold and we are missing the opportunity to help people the way we enjoy. 

As for the Benefits, Healthcare and Dental are only really available if your single. If you have a family it costs too much to afford.

As a customer service representative, my day is filled with interactions with customers via phone, email, and chat. I answer questions, resolve issues, and provide solutions to their problems. We often meet as a team to discuss ongoing issues and new developments. 

The hardest part of my day is dealing with frustrated or angry customers. It can be challenging to remain empathetic and composed when faced with aggressive or abusive language. Understanding their concerns and providing solutions while maintaining a calm demeanor can be exhausting.

The most enjoyable part of my day is resolving a difficult issue and receiving positive feedback from a satisfied customer. Knowing that I made a difference in someone's day and exceeded their expectations is incredibly fulfilling. It motivates me to continue providing exceptional service and makes the challenges worthwhile.

Overall, my day as a customer service representative is a mix of challenges and rewards. While dealing with difficult customers can be tough, the joy of helping others and making a positive impact makes it a rewarding career.

Realtruck/Undercover is  a great company to work for. Very friendly environment that feels like family. I would recommend it to anyone 


This has/had the potential to become a great company. Unfortunately the owner and management are the bottleneck preventing progress. It's a place where great ideas are met with apathy, and bad ideas come to fruition. Priorities are not logically set, and resources were lacking. But the worst part is the constant micromanagement by the owner. This is a man who did a good job of building the company from nothing, but he doesn't trust the people that work for him. Because of that, he has become the main reason this company has stalled, and fell into a financial sinkhole.

Policies, departments, and overall structure is constantly changing. The management likes to frequently reorganize in an attempt to streamline processes. But before giving people a change to acclimate and make it work, things change again because management didn't get their instant gratification.

The best days at work were when the management was not there and you could get work done and be effective. But those days were not common.

In closing, I sincerely wish the best for the company. With some high-level changes, they could become a legitimate competitor in the industry.

This company is an absolute joke. They focus more on "culture" than they do on actual business. Severely understaffed in areas that need attention the most, causing the company to lose business. Brown nosing gets you further than putting in actual hard work. Management is utterly useless, everyone is quick to pass off problems to the next guy, and no one is concerned with actual business issues unless it directly involve them. What kind of company has a director of happiness or a leadership manager? Yet they can't staff enough employees to actually help customers. They also call themselves "family oriented", even though we practically get no holidays off. What they actually mean is they'll hire your entire family, seeing how there are way too many couples that work together which is always a recipe for disaster. Weak pay, incompetent employees/managers, I honestly can't think of anything I like about the company except there are a few decent people who work there. Overall this a job and not a career, possibly a good first job for someone who's never actually made money before or someone who cares more about playing ping pong and other dumb games rather than earning a living.

Top Job Titles	Average Salary
Customer service representative 15 salaries reported	$15.23 per hour
Sales consultant 3 salaries reported	$16.00 per hour
Commissioner 4 salaries reported	$16.00 per hour
Manager 3 salaries reported	$102,333 per year
Accountant 3 salaries reported	$55,000 per year

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