customer service representative

assistant manager

store manager

cashier

manager in training

Rebel convenience stores

I joined REBEL with optimism and gratitude for the opportunity to contribute to its operations. However, my experience revealed significant challenges with management and systemic issues that made it difficult to succeed in my role.

**Compliance Department Challenges**  
Upon joining, I encountered unresolved issues within the compliance department that had persisted for years. Despite my efforts to address these problems, I received limited training and support. Leadership often shifted responsibility for longstanding issues onto newer employees. Additionally, there was a lack of engagement with critical tools necessary for effective compliance management, and minimal direction was provided, often consisting of general demands without clear guidance.

**Communication and Leadership Concerns**  
The communication and leadership styles were inconsistent and challenging. Management frequently appeared overwhelmed and stressed, leading to mismanagement of time and resources. Meetings were often unproductive, with frequent interruptions and an apparent lack of focus. Furthermore, while quick responses and urgency were expected from employees and vendors, management often delayed decisions or responses for extended periods.

**Vendor Relationships**  
The company's approach to vendor management presented ongoing difficulties. Efforts to find the most cost-effective options often caused significant delays, and payments were frequently postponed, leading vendors to pause work. This strained relationships and contributed to a lack of reliable vendor partnerships, further complicating operations.

**Lack of Employee Recognition and Support**  
Recognition of employee contributions seemed inconsistent. While I was encouraged to take ownership of compliance issues, my efforts were not acknowledged when successes were achieved. My performance review felt more like a formality than an opportunity for constructive feedback or discussion about career progression. Promises of follow-up reviews and opportunities to discuss growth were not fulfilled.

**Concerns About Workplace Culture**  
Despite initial assurances that I could transition to a remote role, this promise was not upheld, leading to personal and professional challenges. Additionally, there seemed to be a lack of prioritization for employee satisfaction. Expectations for employees were high, but the support needed to meet these expectations often fell short.

**Final Thoughts**  
While I was excited to join REBEL and contribute to its mission, systemic issues within the organization, coupled with inconsistent leadership and support, made it difficult to thrive. I hope this feedback encourages a closer examination of management practices and organizational priorities to foster a more supportive and effective work environment.

If you’re thinking about applying here, consider this a heads-up: the culture is exhausting, and the support from upper management is nonexistent. Staff are frequently overworked, expected to cover multiple shifts back-to-back, and often pressured to skip breaks just to keep up with unrealistic expectations.

There’s a major issue with accountability — those who consistently show up are taken advantage of, while those who don’t are barely held responsible. Favoritism runs deep, and genuine concerns about working conditions are brushed off or ignored.

Pay can also be inconsistent — some team members reported issues with holiday pay and shift compensation, and it was like pulling teeth to get answers or corrections. Communication is reactive at best, and proactive leadership is missing entirely.

The workload doesn’t match the compensation, and turnover is high for a reason. Many team members quietly burn out or leave without saying much — others get hit with vague “performance” write-ups despite having carried the weight for weeks on end.

Advice to leadership: Respect the time and effort of your employees. Stop relying on your hardest workers to constantly fix the gaps, and build a structure where policies are enforced fairly — not just when it’s convenient.

No one I repeat no one knows what there doing at all. Things change within matter of seconds. The higher ups above store manager level do not care about anything other than that store being open 24/7 but only for some stores. If your liked as a store manager you can close your store overnight if you have no one to work the shifts. If your not liked well you will be the one working all 3 shifts if you don’t have anyone to cover. This place is the biggest joke I’ve ever seen. Paper work work here used to take 10-15 minutes to do but they changed that so it takes 4 hours to do now because you have to basically repeat your self over and over on different machines just to prove you did it. 
Also they always think every employee is stealing from the stores. If you want to live in the store then this is the job for you. 


What is the best part of working at the company?
I was an extremely unhappy employee at Rebel.
Management was unprofessional and I worked swing shift alone for several months. 

What is the most stressful part about working at the company?
Not being able to break on time being that I worked alone, and oftentimes my relief for the next shift was late... If they showed at all.
Management made a mathematical error and wrote me up for being $150 short, and the error was found and resolved, I was never told, I had to inquire about myself. 

What is the work environment and culture like at the company?
Extremely Unsavory.
2 Robberies. 
Trash can set on fire.
Transients.
A Lot of customer theft.
Drunk and disorderly customers.

Every day with Rebel is very productive and different. There is always work to do, making the typical day go by fast. I feel supported by management and appreciated for the work that I do. I work with a small team and feel like part of a "family."  My overall experience with this company has been great but a few changes could make working here even better. There is limited communication from executives and between departments, often leaving me feeling siloed. Rebel is not competitive with benefit offerings and needs to prioritize motivating and engaging their employees. 

Meet great people, develop regulars, get tips and free beverages (on the clock) with personal cup from home. No drug testing. One interview. Medical after 90 days. The down side is the pay is very low, never do evaluations for pay increases, paid for only 2 holiday's a year and promotions that never happen. No employee discount. Drawer shortages come out of your pocket otherwise a write up. Overall easy job with no benefits really. 

What is the best part of working at the company?
I love my job @ Rebel! At Rebel we are a team that works together to give our customers a great and satisfying experience and will become a Rebel and keep coming back. 

What is the most stressful part about working at the company?
My job isn't stressful. I love helping people.

What is the work environment and culture like at the company?
We are family at Rebel. I love the team I work with.

What is a typical day like for you at the company?
We have fun at work while providing customer satisfaction. We have a great team that I consider my Rebel Family.

What is the best part of working at the company?
The work is fairly simple & they pay weekly. 

What is the most stressful part about working at the company?
The turn over rate is high, co workers don’t stay long. 

What is the work environment and culture like at the company?
There’s a lot of micro task, but all easy stuff there’s no work culture at all. There’s  never more than 2 coworker’s.  

What is a typical day like for you at the company?
Cashiering, cleaning, stocking all on repeat. The shifts are usually under 8hrs.

What is the best part of working at the company?
My boss and her training me professionally 

What is the most stressful part about working at the company?
Customers during graveyard with no security stealing 

What is the work environment and culture like at the company?
Everyone is accepted & appreciate for our hard work 

What is a typical day like for you at the company?
Laughs and maintaining a store keep stocked and help customers

Management sits in a chair all day. Only is proactive when their boss is around, rewards those who are lazy punishes those who stuck around and did more work than others. Promised multiple people the same position only to give it to lazy individuals who do less than the bare minimum. High turnover rate. Gossiping from management lack of professionalism. Favoritism and puckering up is the only way to suceed.

Top Job Titles	Average Salary
Customer service representative 208 salaries reported	$15.17 per hour
Assistant manager 76 salaries reported	$16.43 per hour
Store manager 67 salaries reported	$58,757 per year
Cashier 206 salaries reported	$16.54 per hour
Manager in training 42 salaries reported	$18.58 per hour

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