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Recruiting Solutions

Recruiting solutions is a front! It's an HR company contracted with a place called Virtual Business Office Associates. They contract an HR company to do massive hiring events for them, and then perform massive layoffs when the hospital project that they're hiring for ends within a few months, or they will do layoffs just in general to keep the profits high. They treat their employees worse than dirt! Initially you're told you will "roll over" into the VBO after 90 days of work, if you prove you're a good employee and meet your productivity metrics. But they will use absolutely any excuse they can, including outright lying, to tell you that you are not meeting your numbers. Many people who join don't take health insurance at first because they think they're going to get rolled over soon and what happens is you work months, even YEARS without it because the company lies when they hire you! They will tell you you're a full time permanent employee, when really you are a TEMP employee hired to work on these different hospital projects until the project ends or until you've outlived your usefulness. Look at the VBO's page where they advertise to the hospitals they seek contracts with! They let go of 40+ people on my old project within three months! As an employee, you will live in constant fear of your job, and will be lied to by HR and ignored by management. The stress is not worth it unless you are just absolutely desperate for a job right this minute. Even when you think you're doing well, always be putting in applications while working here! I cannot warn enough people about this place! 

This place will have you wondering are you going to actually keep your job from day to day. My group that i came in training with..we literally was in "training" for 3 months not doing anything at all. It was ridiculous and everyday we were worried if we were going to have a job because projects deals were falling thru or breaking contracts and leaving. Yet Pricewater Cooper was steady hiring new people with no place for them to actually go. People were dropping like flies and people were getting fired left and right. As soon as the little bit of us who did survive 3 months of non training and only 2 to 3 weeks of real training hit the actual job floor . We had lost what we were taught in the very beginning and need more training on top of that accounts were hard to do with that little bit of training. And concerning sick season (cold and flu) don't think you are just about to be sick and call out for a few days they count your absent and tardiness as asbents and you are suppose to only get 8 of those and then you are gone. I know some people who have been late and asbent well over 10 times and they still work there but i quit a couple weeks ago because they were raising our productivity and i was just upset at management and HR they will call you the office for anything clothes issues, language, sick days and plus i have kids what am i suppose to do if they are sick tell them i have to work and don't get...uhm wrong. No I'm going to take my babies to the doctor and get them well. I had to leave..my children health before anything.

Just like the heading says, do you want Job security or money right now? I've never seen anything like this company and I'd never reccommend anyone to work there. It was the most stressful and unappreciated work of my life. No matter how good you are your head is always on the chopping block. They let hundreds of people to go at a time with no clear reason why. Once you are on their radar count your days as numbered. They build you up sooo much and fill you full of BS during training but very little of what they say is really accurate. Don't waste your time with these people. HR is extremely nice but I think that's because they are ultimately the ones who have to let you go so they just put on that front. You cannot get the help you need, you're never listened to, you can never count on ANYONE. Honestly I can go on for days about this place. If you want something with job security please don't waste your time here because job security is the last things you'll get here. I saw people who had been there for 15 years get let go with no real reason. This place is a joke. They build people up just to let them down. I honestly don't know how these people sleep at night knowing how dirty they do people. I was let go during COVID-19 with 0 notice along with MANY other people. That's what they often do even well before covid 19 was a thing. Save yourself yourself the trouble and stay away from this place. 

I am not the type to leave reviews about my work experience, however I feel people should know what they’re getting into before they apply. Recruiting Solutions isn’t the reason for this review, the actual job site is the motivating force. Management sucks. They don’t care about you, only about the amount of work you do. I’ve made complaints about a serious issue; I contacted plenty of people in upper management, but my emails and phone calls were ignored. Productivity is stressed from day 1 and that’s all they’ll ever stress. You’ll be in mandatory overtime for months because the work gets backed up. Management wants 1 person to carry the workload of 5-6 people. Very short breaks. No windows. There’s favoritism in the office. Low pay. The most stressful, toxic work environment I’ve ever worked in. There’s always a bed bug problem. Orkin gets called at least twice a month. There’s also been sightings of mice. Petty/messy coworkers. High turnover rate. To sum it all up, you’re literally just an employee with a desk number. Quitting was the best decision I ever made. If you want to gain medical Billing experience, I’d suggest to look for another company. It’s really not worth the stress or the low pay. Unless you want to be overworked, underpaid and stressed all the time, apply away. The best part about the job was flex time and early Fridays.

I would recommend this company for experience only. There is zero work life balance, no benefits for 6 months and even then they are minimal.  No real bereavement policy.  Only given 1 1/2 days unless it is a Friday and then you only get 6 hours Once you are permanent.  If you are still under 6 months or less no bereavement  and it counts as an unplanned unexcused.  You will also have to make up any time. Policies are unrealistics and there is zero job security.  Out of my training class of about 30 people there are 7 of us left.

At this company a tardy is not only coming in 1 minute late but also leaving early is also a tardy.  Doctors excuse means nothing.  Since you did not plan it 48 hours in advance you are subject to being written up.  Who can plan when they will be sick?  As a result, people are constantly sick at work for the fear of being fired, so in return everyone ends up getting sick.

Lack of communication within teams so you always will get a different answer. Those that are real PWC employees are great but those that are VBO such as analysts are a different story!  Be prepared to hear them speak to others as though they or possibly yourself is a child.

I guess I will save the rest for the next reviewer.

Do not recommend. Worked as Patient Accounting Associate or Collector I. The trainers and training program was great BUT it did not prepare us for the job. They have productivity standards that are hard to surpass due to inadequate training. You can’t work complex accounts with speed and accuracy without proper training. Once you “hit the floor” many of the upper level employees are  nasty and rude and will scowl you for asking questions. The company is very unorganized and information will vary day to day and person to person. You’ll never know which way is right due to so much misinformation. They provide you with an over abundance of resources but a lot of it is not targeted, specific or organized. You will be stressed and when you think you’re finally doing well, they will cut you down. There’s no winning here. It’s almost like they purposely withhold valuable information to keep you from moving forward and there’s a “secret society”. I would have loved the job if it wasn’t for the lack of organization, poor management  and inadequate training. The pay was insufficient for the amount of work and stress involved. I don’t not recommend working on assignment as a Patient Accounting Associate or Collector. 

I began training about 3 weeks ago and during our first week, people were already beginning to leave. We started out with 37 and now only have 19 left. You will be in training forever (like in a classroom) and they have young unprofessional trainers that treat and talk to you like you're a child. What they don't tell you during the interview process is that you will have an assessment the very first week you're there and about 2 assessments per week after that! They want you to learn a ton of information in a very short period of time and if you don't learn it, they pick on you and ridicule you! If you think that you will be processing claims....WRONG......they have you researching different portals trying to find out why claims are denied and writing BALANCE NOTES all freaking day. They keep telling us that things will be easier once we hit the floor (working accounts) but they're not providing any hands on training for it. PLEASE STAY AWAY FROM THIS PLACE BECAUSE THEY ARE VERY VERY VERY MISLEADING. They have a new hire training class every week because of the many folks that leave daily. PLEASE PLEASE PLEASE don't be fooled by this company and STAY FAR AWAY AND DON'T WASTE YOUR TIME. I am only still here because I'm waiting on a interview with other companies because when I get the first chance to leave, trust me.....I'M GONE

If this company eventually decides to hire entry level positions again, PLEASE READ CAREFULLY. Very high turnover rate. While orientation and training during the first month went smoothly, you will quickly see how discombobulated and disorganized some of these projects are. Despite what they say, you will be making multiple phone calls per day depending on your work stream so please keep this is mind if you are a parent with children. You will be overwhelmed with the tasks they require you to do which makes hitting incentive pay impossible. Many unanswered questions are left in the group chat and upper management never takes accountability for their actions. This company will strategically promote you so that they have something positive to say during their bi-monthly town halls with the directors in order to convince everyone it is a great company to work for. If you refuse to move up, they will pressure you and eventually promote without any consideration of your feelings. Going to HR is pointless as you are just a number. Overall, if you are looking to gain experience in medical billing, I would advise to stay for one year and get out! Use this company as a stepping stone for a better opportunity. 

The job description I was given does not match the job I actually perform. I was in fundamental training for 2 weeks and that trainer was amazing! When I was put into job specific training I seen my trainer maybe 8 hours the whole entire week the first week and then since it may be 8 hours a week still!! You would think after being in training for over a month you would actually know how to do your job and have the logons required. However that is the farthest from the truth! I still know NOTHING about doing my job and don't have logons. They do not have a curriculum based training program and your trainer and or team lead is always being pulled for meetings. Don't ever reach out to the client and tell them anything because they don't need to know you get off early on Fridays or that you were switched positions. It doesn't matter how much you ask for help, you are always ignored. This is the most unorganized company I have ever seen. I don't understand how they have such big clients. You are so micromanaged it is unreal. 

I wouldn’t work here again. The pay was decent and weekly because it’s a temp agency. But the work is not worth it. It’s stressful and so many tasks. It’s based off production but I was there for months, exceeded productivity was told I’d be moving up and then it’s like they forgot about me. No benefits. No PTO. Even if you miss hours during the week it’s expected that you still make up for it and still work 40hrs a week. The managers are not knowledgeable so they just tell you anything—that is if they respond to you at all. Those who are managers have been there less than a year and are learning just as you are. It’s unorganized. And everyday new tasks are added so they make sure you don’t reach productivity. Training is horrible. And rushed. The equipment they send you is outdated so if you need to make calls they are disconnected and when you let someone know it goes in 1 ear and out the other. This place has a very high turnover. Started training with 33 people and when training was over we had 19 people. You do the math. 

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