housekeeper

front desk agent

front desk receptionist

front desk clerk/night auditor

maintenance person

Red Roof Inns, Inc.

First: to contrast, I worked at a brick-and-mortar contact center for a different company and quit after two weeks, it was a nightmare. But at Red Roof Inn, the management cares and shows it! This was a WFH position before COVID started. The supervisory staff is helpful and very kind, providing support, humor, and feedback whenever needed. The training program is good. They don't put anyone on the phones until they have demonstrated competencies within the allotted training period. They do refresher sessions periodically, along with training on any changes that may occur. The pay is modest, but the company offers a wide choice of benefits, making it an attractive position for anyone who needs them. I don't think there's any stress, especially when compared to the stories I've heard about other contact center jobs! I think this is an ideal job for anyone who wants to have a job with decent benefits and/or extra money. If you're young and ambitious, looking tons of quick cash and advancement opportunities then this is probably not the best fit, although different/more interesting jobs with better pay do pop up from time to time and they promote from within. PTO is good from the start, VTO is offered and depends completely upon peak times/service levels. PTO amounts increase with seniority. If you consistently do your job in a professional manner, follow all easy-to-understand company policies, listen carefully, treat people well, maintain a smile and a respectful, upbeat attitude, then you'll do well. You must have a quiet, private workspace in which to conduct business professionally, the company provides equipment. All you need is a hard-wired internet connection with specific upload/download speeds, a printer, the right attitude/work ethic, and you're good to go! With so much uncertainty in the economy and labor market, I would highly recommend this job for anyone who wants to make a modest living, safe at home, with a good benefits package! 

I asked about a desk position and was told the one they had at the moment was housekeeping. I needed money and applied and accepted it hoping to be able to apply for a desk position later. 2 months later they hired for the desk position without even letting me already there know. The desk position was filled by someone from out of state even. I was a very hardworking house cleaner actually cleaning my bathrooms to spotless and making sure beds had clean linens and floors were clean if nothing else. When I got there they told me they hired me to get the place back in shape and I wanted to work hard and do my best for the customers. You could tell no one had made a real attempt to clean the place as they should have in years. Despite my boss and management telling me to be quicker I took my time to clean the place as it should be BECAUSE it needed a lot of time and effort put into "getting it back right." I was rotated from floor to floor my first 4 weeks cleaning all floors that had regular housekeepers who gave them no effort with the allotted time. I was given two floors after that while every other housekeeper had 1 floor and each day I was asked why I was so slow. I cared to go over the 15 minutes often taking 30 in each room to clean them as they should have been. I also followed cleanliness protocol where my coworkers did not. Many times my coworkers raved about parties at hotels across the lot or how they were gonna get drunk together on the weekend and then did not show up for work and the boss would have me do their floors too. Those were 10 hour days. Most days were 8 hours instead of the 4 part-time I was hired for because of how much work was needed. I was asked to work my 2 days off every week. Coworkers talked about me living with my mom and catching a ride to work with my cousin asking me why I was there as if I was a failure and telling me they didn't believe I worked hard enough. They were ignorant to this economy and how hard it is for certain groups. They also talked about my hair and style and voice. I went every day to respect them and our customers and to do my best in my job and by everyone there. I was paid minimum age and this job was too stressful and not worth it.

The culture is abysmal. Training and support are non-existent. QA is laughable. 

When reviewing employee work for accuracy, the QA staff may or may not have a working knowledge of your specific department's policies and procedures, meaning that they have no idea whether you did your job correctly, yet must assess the accuracy of your work product. Grammarly is heavily relied upon by QA, but in my experience does not compare to a human with a working knowledge of spelling and grammar. Management is generally not receptive when QA errors are brought to their attention. QA scores factor into pay raises and performance evaluations, so this costs the employees. 

There is very little flexibility for time off, whether planned or unplanned. Even if you have PTO available to use, you must have company permission to use it or receive an unexcused absence. There were many times I was forced to choose between working while sick or losing my job.

If you work on a holiday, there is no time and a half. Everyone is paid one shift of straight time per paid holiday, meaning those working that day are making the same as those who got the day off. 

This is a good company for someone with little knowledge and experience who needs to build their resume and gain office skills. The starting pay the last I was aware was above minimum wage. If you work in the office, there are some edible items like bread and peanut butter kept in the kitchen for employee use. The site director's German shepherd has free run of the office when he's there, which I always liked. 

There is an employee discount, but after taking calls about guest experiences for five years and personally seeing a few of the hotels, I would never stay in one.

The training department wastes your time for hours and hours on end. The manager of training, who on boards you, has never actually worked in a hotel in any capacity!!! I had to endure hours of training calls with my team taking away from caring for my guests and leading my staff to learn things that not at all help improve management skills. The hotel I worked at was not osha compliant and the company does not supply you with the necessary means to do this. Again, the training system is not executable, even for the most experienced GM. All of these things lead to ever increasing staff turnover in what is already a difficult hiring environment. The training and recruitment parts of this company need to be totally scrapped and started from scratch. The second individual running this department has only ever worked at this company, for something like over a quarter of a century and has zero knowledge of up to date practices and solutions incorporated by all the other major brands I have worked for. This job is made way more difficult then it has to be due to these significant departmental areas of opportunity for great improvement. These type of hotels can be run easily but that starts with having an exceptional operations team running onboarding and a stellar recruiting department in HR. A job fair and blanket raises don’t cut the mustard in post 2020 hospitality. 

I enjoyed working for this company, mostly because this particular red roof inn had an amazing manager and owners. Saw all types of people most often than not really rough people. (Homeless , druggies). But there would be workers sent from companies and people all over the world that would come too. I met amazing individuals from all types of backgrounds. It is a Hotel so they are typically an attractive place for drugs and prostitution unfortunately and this hotel was not the exception. Cops were seen many times. Like I said I got pretty blessed with this job because people above me were so down to earth and it felt like family instead of coworkers. Definitely got tougher skin after working here. Security on fri & sat. Work Schedule was perfect for my school schedule and ever since I started I had fulltime hours and got a 2$ raise after 6mths. Being the only person at the front desk for 8hrs is pretty tough especially having to leave to answer many of the guest needs since this location did not have anyone from housekeeping or maintenance stay after 4pm. My shift from 3pm-11pm. Weekends were pretty much always hectic and hardest because it was busy, between running up and down the stairs to bring guests towels, sheets or whatever else they needed, coming back with a line in front of the door and phone ringing off the hook once I was back in the lobby. Having constant communication with manager through out the shift definitely helped b/c they had system at home.  I ended up having a domestic issue and became self-employed after. I will always remember my first hotel job at red roof inn because in the end I learned many valuable life lessons.

My most enjoyable part of my job was meeting the new people that come through the hotel. Making a person smile is why I liked my job. My coworkers were hard working employees and always there to help each other out when in need. Management was always there able to help us learn more and become better at what we do. I've realized that there is always something new to learn. For example I learned the new software, telephone techniques, customer service,and customer relations. A typical day at work would be me coming in at three o'clock in the afternoon and clock in. Counting the cash drawer making sure the cash is right. Go over with my manager what happened in the morning and what i should expect for the night. I then would through out my shift I ensured cleaniness of lobby and other areas and check people in and make sure they were all satisfied.Additionally, I would be answering every phone call, set wakeup calls, accept payments, questions and concerns. Around nine or ten at night i would count my drawer and make my drop before the next shift would start at eleven o'clock. Once third shift employee came I would watch them count the drawer and confirm my drop. Explain any details about my shift that they need to know and then I would clock out an leave.

I learned that a business with management that gave up a long time ago sounds great because you don't have a boss breathing down your neck, but without leadership the business really does fall apart in a lot of ways that as much as no boss around makes it much easier for employees in some ways, made it a nightmare in others. It was definitely time for our manager to retire instead of hanging on not caring about much of anything. Otherwise, he is an outstanding person, someone I'd call a friend. The workplace culture, like I said, the ones that were there for a long time, were great people. They were just not very accepting of letting you too deep into their circle of friendship. They were very likeable people. All in all, it was a nice work culture among the staff.  The occasional, behind the back commentary, gossip just like any other place, but you just dealt with it. 

Hardest part of the job were the customers that were absolutely crazy that would try to drag you into their personal issues of substance and domestic problems, expecting you to do things outside of your responsibilities like housekeeping after housekeeping hours, blaming you for what the property did not have when you only work there and had no control over those sort of thing. Most enjoyable part of the job was it was relatively easy as far as the job duties. 

I worked at the Calhoun, GA Red Roof location as Front Desk.

The family that owned this location had two other differently branded motels as well, located side by side with this Red Roof.

They had me work at one of those too, but I was hired as a Red Roof front desk clerk.

The good is that the owners were nice people.
The motels were clean.

Everything else made for a bad work place.

First the pay is a lot lower than you get at other similar jobs around the area.  


The only benefit was getting a cheaper rate on rooms.

Training was all over the place.  The co workers that trained me just talked and gossiped.  They'd go over it, but not actually tell me anything.

I wasn't given any formal training with videos or practice or anything.

The other staff did nothing but gossip.  

Seriously, all they did was stand around and gossip about each other.

Gossips happens at jobs, but I never seen nothing like it before.

The management system for that Red Roof was weird too.

The General manager didn't actually manage.  She was a nice lady, but didn't do much.

She seemed nervous all the time.  Almost scared.

You never knew who to report to about anything from scheduling to questions about how to do your job.

I always heard the term toxic work environment, but this was the first time I seen it in person.

The owners seemed to know about the meanness, but didn't do anything about it.

The lady general manager just seemed to try to ignore it.

Just a bad air to the place because of it all.

Don't work there, unless youre starving to death and desperate for a job.

The first thing that you should know is that there is really no "typical" day when you are dealing with the public. Anything can happen and it frequently does. What I can tell you is this. A hotel front desk clerk works in shifts and each shift has specific tasks that must be performed.When I accepted my first front desk position, i didn't have any hotel experience I applied for the hotel's 3 p.m. to 11 p.m. shift and was hired after a 10 minute interview. It was a full-time, hourly position and the pay was minimum wage. At the time of my interview, the General Manager said that the hotel was severely short staffed and she insisted on putting me right to work. I went from the interview directly to the front desk to start my first shift. There was no one else behind the front desk with me and I did not receive any formal training that day. The General Manager just handed me several large training manuals, wished me luck and then left me behind the counter, alone. She returned a few hours later and determined that since I hadn't run out screaming by then, I was destine to have a long hospitality career. She later confessed that it was one of the only things that she had ever predicted correctly.The most enjoyable part of the job is dealing with the people and being a blessing to the company and to others .

A continuous dread to want to come into work at the Red Roof Inn, We became to expect to be short-handed, overloaded and rushed without any lunch breaks. This job will tare you down every single day guaranteed. All Management worked easy and could grab all the hours they thought was suitable to them, Mean while rushing the exhausted to the max to shorten over time that they will refuse to pay. The extreme heat and extreme cold temperatures you will work in and management will not lift a moment of seating to concern the elements your in nor make any accommodations to find help to relive any staff shortage. There were no handbooks for us to be informed of our rights, Unauthorized employees were allowed to see your private documents such as pay. We were reprimanded in front of other co workers and customers. People that have relations with the management were allowed to live no charge of rooming at great lengths of stay at a time. I loved the conversations I encountered and the people who came to stay are actually what brought me in everyday to a place I so dreaded. This establishment has extremely poor management and no idea how to appreciate other co workers much less guide employment. ect....... As long as this place is in the hands of this very management they will loose productivity and really great staff. I strongly suggest staying away from this company!!

Top Job Titles	Average Salary
Housekeeper 115 salaries reported	$12.54 per hour
Front desk agent 77 salaries reported	$12.54 per hour
Front desk receptionist 32 salaries reported	$13.04 per hour
Front desk clerk/night auditor 8 salaries reported	$12.41 per hour
Maintenance person 16 salaries reported	$16.63 per hour

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