shift manager

senior cook

security officer

maintenance technician

host/hostess

Red-Hawk-Resort-Casino

I was actually there to open with the casino back in 2008. It has come a long way since then. They went through several GM's and other management in a short time. The first year was insane until every department started to get on the same page. The second year was a little better. The third year was when they pretty much cleaned house and cycled in a new staff population. Since I started there, I had seen many good, hard-working people come and go and lose their jobs over either something small or just being on the chopping block. I was lucky for a while because my position was kind of rare and was always operational and had available hours. They never could seem to hire or promote the right people to higher positions. Favoritism was a big issue there and led to many problems and frustration. The benefits were some of the best that you could find around anywhere and at little cost to employees. Don't count on job security though because they are always looking for ways to downsize and you end up just a number in their book no matter how well you do or how nice you are. I did exceptional there with no problems whatsoever and my downfall was my manager with a grudge for no apparent reason. Another reason was that I was making great money and it was much cheaper for them to hire someone new for a lot less pay. The co-workers were always awesome and friendly. I had achieved great friendship with people from every department on the property. The hardest part was mainly the erratic hours and also being expected to work almost every day of the year, including holidays, weekends, and what not. You have to become a guru with time management just to be able to balance your work and home life. Nevertheless, I had a chance to learn a lot from people of all backgrounds, age groups, and races. Despite everything good or bad I still recommend this place as a good stepping stone or experience for anybody.

I have work at this place more then 5 years. From day one I started working here, it was fine, until changes of management came on other shifts. The managements on day shift is cool and nice, but the other 2? Get out. Management never listens and will not even consider an ounce period. They will never listen to the dealers opinions because they see it as an attack. You voice your opinion, your gone. Just shut up and do your work. Being a dealer has it's little ups, but not much. Only because my co-workers and my customers got me through my day while half of the floors are nit-picky and extremely stick up your hole to a lot of dealers. Having no holidays is no joke and this place has major flaws. Dealers knows how corrupt this place is and they are the realist. Floors and upper doesn't care much about you. Other departments have it hard as well. Don't get too comfortable here or else you will work your way just to get out again. Being stuck here is almost like prison, seriously no joke. I cannot stress how bad this place is when it comes to management. They really don't care. Just shut up and do your job. They expect you to know what to go on around here and HR is not even close to be by your side. Floors are very intimidating, very micromanage and a lot of gossips to pass around. I swear. I don't recommend this place to anyone. Their changes to the company to make it more positive gets worst. Why? because they take something away from us. So it's a "I give you something, while I take another something away. Deal?" They make you work harder and harder. Blackout days are not fun. Place isn't fair to it's employees and the trainee of the table games department needs to get out. Overall, have fun. You will realize you will want to crawl out the moment your in.

I have work at this place more then 5 years. From day one I started working here, it was fine, until changes of management came on other shifts. The managements on day shift is cool and nice, but the other 2? Get out. Management never listens and will not even consider an ounce period. They will never listen to the dealers opinions because they see it as an attack. You voice your opinion, your gone. Just shut up and do your work. Being a dealer has it's little ups, but not much. Only because my co-workers and my customers got me through my day while half of the floors are nit-picky and extremely "stick up your hole" to a lot of dealers. Having no holidays is no joke and this place has major flaws. Dealers knows how corrupt this place is and they are the realist. Floors and upper doesn't care much about you. Other departments have it hard as well. Don't get too comfortable here or else you will work your way just to get out again. Being stuck here is almost like prison, seriously no joke. I cannot stress how bad this place is when it comes to management. They really don't care. Just shut up and do your job. They expect you to know what to go on around here and HR is not even close to be by your side. Floors are very intimidating, very micromanage and a lot of gossips to pass around. I swear. I don't recommend this place to anyone. Their changes to the company to make it more positive gets worst. Why? because they take something away from us. So it's a "I give you something, while I take another something away. Deal?" They make you work harder and harder. Blackout days are not fun. Place isn't fair to it's employees and the trainee of the table games department needs to get out. Overall, have fun. You will realize you will want to crawl out the moment your in.

I worked here in Security for about 4 years as an EMT. Worked the graves and the swings. I can't tell you how often you can be micromanaged as an EMT here by higher ups who know nothing of scope of practice here. I had been written up for requesting a Paramedic unit for guests presenting with signs of a heart attack, to having entire reports tossed out because it involved "VIPs". 

I seen people fired for idiotic things, and horrible workers promoted. I was fired for a "poor guest service" review from a busy weekend with multiple calls for medical service, when, a few weeks prior, I had been given a guest service award. The only factor? Another potential employeer called for employment verification when I was trying to better myself and my family. 

If you want to get into security, don't come here. They don't have guard card training and I don't see how that happens in a state that requires it. At the very least, Security is glorified "Guess Service". Which, don't get me wrong, guest service keeps places alive and people employeed, but call it what it is. If a serious threat happened? Observe and report and hope you aren't a poor chap driving in the garage when a gun is pulled and you hope your hand is quick enough to call on the radio and you can get back into your car quicker.

If you work here, go to slots. They make more part time in tips anyways.

Food & Beverage Department is treated like garbage. Firstly there is a attendance point system, just like school. Second buffet management will advertise “Culinary Training Program” but in reality it is a packet of skills management has copy and pasted from multiple websites. FB Management (sous chefs/restaurant chefs) like to have one on ones in the office and will belittle you without another person to witness. FB Management (sous chef/restaurant chefs) would rather have team members struggle and potentially get hurt with lack of training or supervision and if anyone does get hurt FB management (sous chefs/restaurant chefs) will blame the team member 100%. If you want to work in one outlet of the casino, DONT. You will be randomly put to another outlet with no notice and the expectation to do overtime and change your schedule the day of. Expect to be over worked, underpaid, no recognition, no comprehensive official training, and a HR that could care less, but you have somewhat decent benefits. My best advice is to avoid food and beverage, make as much money if you can, and advance away from the casino as quickly as possible. I’ve never seen a management so dysfunctional and team members from different outlets calling the buffet “The Gulag” or “The Trenches” it’s more than dissatisfying and it’s the reason why FB department is having a MASSIVE turn over of employees from all outlets, and all different levels of cooks from 1’s to Sous Chefs. Please Beware!!! 

the first couple months working here was really good, everyone was friendly and the manager on my department was very cool, but as times goes by they get more and more serious on what you do on your job. i was constantly watch as i was dealing and they would find the smallest incorrect way and make it do it their way. every floor wants you to do it their way and its very annoying to remember to know your floor. the free food is good, but it's the same food every other day. got very tired of it. the part timers get no benefits what so ever and its very hard to move to full time because they would force you out a lot so you wouldn't have to stay over the 32 hr a week limit. if they do, then they will have to give you full time and they don't want to give full timer positions away because this company is broke and dont want to pay for your benefits. the only fun thing about this job being a dealer is interacting with guest and other dealers and managers. the floors can be very bad at times, but overall it's a decent place to work for now to get experience until whatever comes along next. horrible management sometimes and they are getting more stricter and stricter on dealers have limited ways to keep themselves awake (i work grave yard).

and another thing, HR at this place are not team players. they give you a hard time to make you think you should know what is done around here.

Overall, I really enjoyed the people I worked with but not the job itself. As a dealer you are constantly watched, especially in the High Limit areas and the guests expectations can be somewhat unrealistic and demanding. Unfortunately, the Casinos are adding more and more bonus or funky games which raise the revenue for the casino but lowers tip rate. (and make the job much more difficult and slow). Also, the casino was built with the idea that it would have a high-end clientale, maybe it was the economy and a timing issue but it really never reached that market. It is a beautiful casino right off the freeway but it may have done better with a Hotel.
Tip rates were ok when I worked there but have declined over the last couple of years. At my current casino, the combined rates (minimum wage plus tips) is 30-40% higher. Benefits were good for full-time employees but all casinos seem to going to more part-time people to save on costs and the only benefits would be free meals.
The most enjoyable part of the job would be seeing your friends in ODR while on break. The dealer should be outgoing but know when to be quiet. Some players can be odd birds and you can imagine what drunks are like to deal.



-Management has some of the worst communication I have ever experienced within a workplace, ever. 

- Environment is often hostile and tense, and there can be passive-aggressive retaliation at times. 

-You will be made an example of in front of your colleagues for making a mistake, doesn't matter the severity. 

-Training is practically non-existent. 

-Management can be extremely patronizing/condescending.

-A lot of scheduling issues, such as making changes to an already existing schedule without making sure nobody had plans made on the days off that they had on the original schedule. 

-Management assumes you never have any plans and have no life at all outside of work. Another big issue with scheduling was more than one person in a management position being allowed to go on vacation at the same time. 

-Breaks are inconsistent.

This department will more than likely suck any happiness from you and turn you into a moody, stressed out, depressed and anxiety ridden mess.

Oh, and HR is USELESS and will stab you in the back. They DO NOT care about you and WILL NOT help you in times of need. 

The management from the beginning had unrealistic expectations of revenue and over paid opening employees which led to many people leaving and being terminated to save payroll dollars. Newer employees are hired at lower than average pay (compared to surrounding casinos)and still have to deal with the upper management team that believes the property should be doing 40% higher revenue than actual. Not enough internal opportunities for advancement and although they talk the talk about treating their employees fairly and respectfully, for the most part, they don't walk the walk. Very frustrating since there is little employee recognition for front line or salaried employees. For salaried employees in the gaming departments, performance evaluations are not issued on consistently. Example....I worked there for almost 3 years and received only one evaluation! It's hard to know if you are doing something right or wrong if your director and/or VP doesn't ever speak to you except at meetings, doesn't see you on your shift and you don't receive evaluations.

This is my first full time job in the U.S and I was part of the opening team (2008) I had no Idea at the time what my job description is, I started out as a beverage utility, Receiving and transporting Goods from our warehouse to our storage area,bars,restaurants and or Individuals. Management is solid and strict about policies and follows company rules, Then when I moved up to be a barback (under same management) my typical day at work changed to setting up bars and stocking, cleaning bar areas catering to guests and sometimes running the cash register even breaking down portable bars and filling up beverage requests/orders for restaurants, My co-workers are the best although some cocktail servers have dramas, you have to be professional in dealing/speaking with them. The hardest part of my job is transporting Beverages From storage to bars, because you have to pass through the casino floor pushing a cart of beverage can sometimes be messy. I enjoy each and every moment of my job at red hawk but the best part is whenever we cater for caged fights (Gladiator Challenge) I get to work it and watch the fights for free.

Top Job Titles	Average Salary
Shift manager 13 salaries reported	$22.50 per hour
Senior cook 18 salaries reported	$18.83 per hour
Security officer 7 salaries reported	$18.07 per hour
Maintenance technician 1 salary reported	$27.37 per hour
Host/hostess 2 salaries reported	$22.97 per hour

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