teller

member services representative

member experience associate

insurance agent

compliance officer

Redstone-Federal-Credit-Union

I worked at RFCU for a few years in multiple departments. I will focus on direct retail for this review.

Positives:
- Steady paycheck, nothing to brag about but paired with ample sick and vacation time, and a yearly bonus, it's doable. 

- If placed in the right branch, it's a positive work environment and you'll develop relationships with co-workers and even members. 

- They preach a good culture and for the most part, it's true, I never felt too uncomfortable and felt proud of joining the credit union initially. 

- This is a nice place to start a career. I finished my degree online while working here, your day-to-day is pretty consistent and you don't take your work home with you. It's pretty simple stuff. 

Negatives:

- As nice as it is to start, I wouldn't recommend it if career growth is important to you. Most people in Direct Retail are stuck there so if you don't think Senior MSR or branch manager is what you want to do for the rest of your life, that's pretty much it. As you can imagine this leads to a lot of complacency, so if you're a hard worker you'll be picking up the slack. Also don't expect big bumps in your yearly raise.

- Experience will be determined by which branch you get assigned to, most are fine but some of the management is wildly different. There is definitely a cultural tonal shift and work happiness shift at some locations. 

- Member experience. Most of it is fine but you're dealing with the general public. Most of the day is going to be a breeze but you'll have some very upset members from time to time and you're expected to eat it. Most understand the issues are above your pay grade but when you replace a member's debit card for the fifth time in less than two months, it's not pleasant. 

Overall it's a fine starting point and it'll look good on a resume. There's been a decline in product quality and member service IMO and as they grow quicker and quicker, I'm not sure how they'll be in the future. My rating is low because I was miserable at my last branch and the other department I was in was about the same. 




What is the best part of working at the company?
Health Insurance is great!  That is all.

What is the most stressful part about working at the company?
Management - hostile environment!    The management does not do well with employees with disclosed disabilities.  They are negative in their approach of dealing with mistakes.  They need autism and general disability training.  I am very disappointed with them.  I am advocating for someone who worked there, but was so put off by them this person would not advocate for themself.  The manager was asked a question about something that was not taught during training and yelled at employee and told them they should know that.  They did not like questions asked even when training said to ask.  The employee only made little mistakes that were corrected.  They told employee that they would give said employee 3 months to get things right and yet they let said employee go within 2 weeks.  Employee was about to turn 26 but since they let employee go, employee is without insurance.  This adult succeeded in everything they did and had 2 degrees.  This was the first time this person did not succeed.  

What is the work environment and culture like at the company?
The environment is negative and hostile towards those with disabilities.

What is a typical day like for you at the company?
This employee did their absolute best and is easy to get along with.  Everyone thinks this person has a bright future.  Management was negative and made the environment hostile for this employee.

Upper management has no clue as to the daily operations of the credit union. You can complain to manager, human resources and vice-president and they do not care or make any attempt to resolve the issue. Anybody you ask that works there is unhappy with the ridiculous computer system and management.



Advice to Management

Start listening to your employees and get something done. It does not take a rocket scientist to have 15 people complain about the same bad manager and do nothing about it. Just sad
A major con is that the management is permitted to be incompetent at their job and abusive to their employees. There is lots of corporate propaganda floating around this place like the "RISE Values" and "Cultural Beliefs." They are all BS. This is a workplace that supports and rewards incompetent and even abusive management while punishing those who dare to expect to be treated fairly and with respect.

The benefits are decent, however copays are high unless you have a secondary insurance. It is difficult to work your way up, even if you've been here for years, unless you look a certain way or are a brown noser and fake. The customer service aspect of this job can be very stressful and draining coming from someone who has worked in the call center, branches, various depts. The nurse and café are both nice perks. Direct employees that I work with are generally nice and helpful since we all have to put up with the same job and stress. Management varies and honestly it is shocking the differences in management and what some of them get away with saying or doing. I have been here long enough to know these things and can only hope it gets better. Culture is a façade. Be prepared to work hard and drug through the dirt and back if you are a hard worker.

I love Redstone values and ethics and the job is good too. The pay though is extremely lacking. For some locations you won’t be able to clock in til your branch manager does a building check so you’ll be sitting in the parking lot on unpaid time. The job requires way more than the description says and honestly should be getting paid at least 20$ per hour. There’s a lot to memorize and a lot of pressure. After taxes and insurance you’re only keeping half of the original pay which is 16.50. The pay needs to be better then maybe I would stick around redstone for a time. Some members can be awesome some will treat you like garbage I mean that’s any customer service job but when it comes to their money they can be incredibly awful. My coworkers makeup for the cheap pay and environment without them I would not be around here still. 

What is the best part of working at the company?
The culture and benefits! I've been a member for many years and everyone I've ever interacted with has been professional and friendly. 

What is the most stressful part about working at the company?
I'm still in training, but I imagine handling difficult calls would be about the only stressful thing I'd encounter.

What is the work environment and culture like at the company?
I love the culture! They care about the employees and members. The environment is great as well, very friendly and professional people all around.

What is a typical day like for you at the company?
I will answer member questions about their accounts, process transactions, find solutions to problems and connect members to services they may not know about.

What is the best part of working at the company?
The benefits and us receiving bonuses is a plus.

What is the most stressful part about working at the company?
The management sucks.  They will let anyone promote as mgrs and they want us to take care of them members but if we talk and take to long its a problem. They micromanage and knit pick about everything. 

What is the work environment and culture like at the company?
It depends the culture is different everywhere you go witch I didnt like that cause it should be the same across the board. 

What is a typical day like for you at the company?
Annoying they dont let you be adults and make decisions on your own.

Everything depends on which department or branch you get hired into.  There’s a high turnover rate for new tellers, most don’t last over 3 months.  They hire higher up positions from the outside more than internally, and that’s cause issues in so many areas of the company within the last 2 years.  I would recommend working in the IT department, Community Relations, and Member Contact.  Everything else is understaffed and have mostly bad upper management.  Even the HR department has a high turnover rate.  Most of them have been there under a year.  You will get trapped, because the benefits are actually great, unfortunately everything else is a disaster.

The job was fun and management was really kind! The beginning of the month and weekends were the busiest times. Members were pretty kind overall. You will always learn something new, so it’s very satisfying! The hardest part was having next to nothing work-life balance. Even if you asked several months in advance for days off, you wouldn’t find out until the last minute whether the time was given. It was really hard to schedule drs appts/ vacations. 

morning meeting, unlock teals, continue morning duties, set up work station. stay at your workstation for that day until lunch, one 15min break. often work Saturdays. some days are very slow others the line is continuous most of the day reaching the door. it is a sales position and this is required. Must stay current on all training modules. Being detailed oriented is helpful. Not a bad job. The hardest part was the Job Work/ Life Balance for me, having young children while working there.

Top Job Titles	Average Salary
Teller 5 salaries reported	$17.25 per hour
Member services representative 1 salary reported	$21.00 per hour
Member experience associate 1 salary reported	$34,600 per year
Insurance agent 1 salary reported	$95,000 per year
Compliance officer 1 salary reported	$85,000 per year

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