flooring installer

sales representative

sales consultant

entry level sales representative

sales manager

Refloor

Cons: You’re a 1099 employee. No benefits. No mileage reimbursement. Sales tactics from the 90’s. High pressure sales. You do a sales presentation in the home and do “gimmick” phone calls to your manager for “approval” for a lower price if customer won’t buy at the OVER PRICED sticker price. You’ll get 3-4 leads per day, but may also drive 150-200 miles per day (Dayton, OH every day) and not sell anything. You will be in homes that are dirty, smell awful, and have cat urine everywhere for up to 2-3 hours negotiating, and all you’ll make is $50 because you have to “drop your price to the bottom”. Upper management tells you to “not chase your commissions” when they’re wrong, which is a normal occurrence. (See other reviews). The training I went through was VERY confusing and information overload. Then you have to memorize a bunch of scripts for when you’re in the home. It’s almost like a sales “acting class training”. Very bizarre. You also will be told to come in and go through your presentation regularly. Burnout is a huge issue with Refloor sales reps; which is why there’s a new sales training class for new hired reps EVERY month.  

Biggest con: your pay is NEVER right. You won’t get a breakdown of your pay. If something during an install goes wrong, they take it out of your pay. But if something is added to the install after the fact, it never goes up. Odd right??

Pros: no cold calling or door to door, and, you actually can make decent money, BUT you have to have a new(er) car. Lots of reps had their cars breakdown from all the driving and have had to quit. You need to have a decent stock pile of savings(money) to go until you start getting installs. (That’s when you get paid).  Coworkers and direct managers are cool and willing to help, but the turnover is so high, it never lasts. They’re ALWAYS hiring, and there’s a reason behind it. 

Biggest pro: No cold calling. No door to door.

If everyone is so successful here, why are they always hiring??? 

Hope this helps! 

I joined this company as a General Manager after a successful career in sales and management, including time at a major tech company. Unfortunately, my experience here was far from what I expected.

The biggest challenge is the lack of structured communication, training, and support. In my 15 years in the industry, I have never encountered such minimal onboarding and guidance, making it difficult to succeed in the role. Leadership decisions often feel unclear, and there is little transparency regarding the company's direction.

Additionally, workplace dynamics can be challenging. There is a strong "buddy system" in place, where relationships seem to outweigh performance. Regional Managers have close ties to upper management, making it difficult for those outside of that inner circle to advance or even maintain job security.

There are also strong indications that the company may be sold within the next few years, which only adds to the uncertainty. If you're looking for long-term stability and structured professional development, this may not be the best fit.

That said, the industry itself has potential, and for those who thrive in unstructured environments with strong internal connections, there may be opportunities. However, I would advise candidates to carefully consider whether this aligns with their career goals.

Because of the niche nature of the business and with flooring experience not necessarily a requirement for hire, they have built a workforce that brings together many different backgrounds/skillsets and this diversity of talent contributes in a uniquely meaningful way, in my opinion.
I was trained well which helps to be successful in my new position. I always feel supported by direct management by their fairness and logic in problem solving, attentiveness, and the way they explain things in a thorough and easily understandable way. 
A typical day involves auditing sales records to check for accuracy of information, assisting customers with financing process, securing materials for jobs, acting as liaison to different departments to assure a smooth flooring installation. We follow up daily on all personally assigned files so prioritization and multi-tasking are necessary.  
The culture is good, feedback is encouraged, and it seems to be a welcoming and fun place to work. Lunches are sometimes provided. 

The product is ok, but it's overpriced so it's hard to sell. Many times the floor you're pushing will be as much as 1/3 of what the person paid for the whole house, since we sold all over Detroit. They promise they have a script that will guarantee 50-55% conversion rates but that's highly optmistic. You go from expecting to make 120k a year to 40k very soon... then you gotta pay for your gas, brakes, oil, tires etc AND training is NOT paid. They said it was, but it was not. Also appointments (and driving to them) will take sometimes 12h off your day, and some of those days you won't sell anything. Very often their leads also turns out to be waste of time because we couldn't serve the house if the owner threw money at us, because their call center folks didn't do their job right so you have to go there to find out we don't offer what they wanted. Also forget about PTO, health insurance, 401k... anything. So just keep it in mind, if you're not a natural salesman, this is very hard to pull off.

If you like being micromanaged, blamed when things out of your control go wrong, have your pay messed up, and have managers that don't have a clue what the reality of the job is, then by all means this is the place for you. 
They lure you in with "fun atmosphere" that was already dwindling from the last hire they made, and try to tell you that there's so much room for growth, but when it comes time to grow they will hire outside the company and then tell you that you can't grow because of simple things. Good luck getting any responses from anyone that has answers, they are all different answers. Very child-like managers that talk about you behind your back, nice to your face. It's like high school. And if a customer leaves a bad review, even if you had nothing to do with it, you'll be attacked. Refloor was a different place at first, and got caught up in the corporate ick. They don't like people working from home because they can't keep track of what you're doing.  The good coworkers there are what ultimately keeps you there. Whenever someone calls off, which is a lot due to burnout, you'll get extra jobs and files on top of your workload. Management does not help, they just want their paycheck.

I’ve had a generally positive experience working here, especially when it comes to company culture. The environment is friendly and supportive, and management makes an effort to foster a workplace where people feel comfortable and included. Team members are approachable, and there’s a strong sense of camaraderie that makes day-to-day work enjoyable.

That said, one area that could use improvement is accountability. At times, it feels like there are limited consequences for employees who consistently underperform or contribute less. This can create an imbalance where more dedicated team members end up picking up the slack, which may lead to frustration over time.

Overall, it’s a great place to work if you value a positive atmosphere and collaborative culture, but strengthening performance expectations and accountability would make the workplace even more effective and fair.

I am a new employee, I just hired in for the Lead Coordinator position and I am LOVING it here so far! I have only been here 30 days but so far it seems like the company culture is very relaxed and friendly. I like that there is a somewhat casual dress code, and my tattoos and hair color are no problem! I will say that the corporate office can be loud with the call center, and they often play music which can feel distracting. However, I do want to commend them on their excellent onboarding and training program. We took our time to get to know Refloor as a company, along with policies and how Refloor works interdepartmentally well before we were ever expected to jump into our first day working in our position. Still though, the training did not drag on and they were conscientious enough to make sure that training was in small pieces and not too mind numbing. Once I started my position I was not 'thrown to the wolves' but actually met with patience and lots of help. Being that I have been left alone immediately in other jobs, this was a wonderful difference. It seems like they offer good benefits, and they definitely offer good pay. So far I would 100% recommend considering a job here to someone else.

A typical workday consists of taking and making phone calls to make appointments with customers. I have learned how to do my job efficiently and correctly. My manager has trained me very well and has provided me with the skills to be the best I can be at my position. The culture here is great. I'm a big sports fan and so is most everybody here so that kind of made it easier for me to bond with everybody. And in terms of core values and beliefs, it doesn't get better than what REFLOOR preaches. The hardest part of the job is dealing with some of the customers but during my training I learned that you must not ever take it personal because if you do that you simply can't do the job.  The most enjoyable part of my job is getting to be around my peers. They have welcomed me with open arms and have been great to work with. Another great thing about working here is everyone is dedicated to making sure everything is run smoothly. Obviously, there are going to be bumps in the road but when they come up there seems to always be a solution.

My experience at Refloor has far surpassed my expectations and I am extremely happy that I have the opportunity to work here.

The people are fantastic. High-energy, collaborative, professional, hard-working, and easy to work with.

The culture is great, without being creepy or cultish. The whole company is founded upon positivity, collaboration and responsibility. The people here embody that. They infuse it through how they do business. But they don't bludgeon you over the head with it like some  other companies with "strong cultures." It's like having confidence without being a show-off.

My expectations were made very clear. I was given all of the tools I needed (and asked for) to do the job. I was given the opportunity to learn as much as I could about how we operate. And everyone has been both extremely supportive and extremely encouraging.

You couldn't ask for a better situation. I love it here. I haven't been this excited to go to work in a long time.

What is the best part of working at the company?
The support from everyone. You have a whole team behind you that truly wants you to succeed. That’s hard to find now a days so it’s really a breath of fresh air 

What is the most stressful part about working at the company?
Maybe just the amount leads not always being consistent but even that’s really not bad and that’s what you get with sales anyways so as long as you understand that it’s great!

What is the work environment and culture like at the company?
Awesome! Management really does care about you and give you all the tools you need. Everyone is valued and I always feel comfortable going to them if I need help. We have fun meetings and lunches too which is great

What is a typical day like for you at the company?
Morning meetings a few times a week and then you have appointments throughout the day that are preset which is nice. The amount of appointments can vary. The sales process is very straight forward.

Top Job Titles	Average Salary
Flooring installer 50 salaries reported	$234,000 per year
Sales representative 168 salaries reported	$94,286 per year
Sales consultant 175 salaries reported	$94,829 per year
Entry level sales representative 47 salaries reported	$80,000 per year
Sales manager 65 salaries reported	$111,923 per year

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