sales associate

assistant manager

retail sales associate

store manager

deli manager

Refuel Operating Company

I haven’t been apart of Refuel to long as the store I worked at was originally owned by ALCO and refuel bought all the stores. 

So I can’t say to much long term wise about refuel but I can definitely give a review on my 8 months so far working for them.

Refuel is professional and operates there stores pretty decently all things considered. It’s a gas station job so it’s not always going to  be rainbows and sunshine. Your schedule will be updated a lot and you’ll deal with rude customers. But if you tune out all the bad you’ll notice all the good aswell.

As far as management I honestly preferred ALCO in my own personal experience and when I say that I don’t mean that as Refuel management being lackluster nor skilled enough. Refuels management is very capable and dependable so I wouldn’t worry to much if that something is a deal breaker for you.

Now scheduling wise it’s pretty consistent and while it can be updated and tweak constantly it depends on your store and circumstances. If you have a fully staffed store and capable co workers than the schedule will remain the same 99% of the time expect for call outs for people being sick the usual expected stuff.

Now if you’re understaffed your schedule won’t be the best but due to the store being understaffed you should expect that already going in. Now refuel will send other employees from different stores to help relieve the pressure which is nice.

The pay Atleast in my area is 10 dollars an hour for a Cashier and while that isn’t amazing I knew that going in and it didn’t really bother me. 




When I first started at Refuel, I thought I could really make a difference; the company is fairly new and didn't even have all of the policies and procedures in place yet, so I thought I could truly be a voice. I was wrong. Training was insufficient and they really expect you not to have a life outside of work. I'm not exaggerating. I am truly the type to see things from both points of view but as an employee, I was willing to give my all - I never complained when I had to work open to close or when I didn't have a day off. I knew that was part of the job sometimes when I took it. However, when I had coverage, as a manager, I should be able to plan things outside of work and not be subjected to corporates last minute meetings etc. They schedule meetings or audits at the last minute and don't even show up for them most of the time and then it has to be rescheduled. 
My biggest complaint is communication. Communication is horrible. Everything is done last minute, so you have to scramble to change the schedule around and/or find extra coverage.

All in all, objectively, I can say this is not a good company to work for. The DM I had didn't know how to speak to people in a professional way. He was rude and somewhat intimidating. There is a lot of gossip and rumors spread, even higher than store level and that's sad.
The pay was decent for a manager but all money is not good money. Remember that... 

You start at $11 and hr and are expected to run an entire store on shifts by yourself within a day or two. The work itself isn't too bad, but after being there for a while it's not worth the pay they give. The cost of living is way higher than what they are willing to pay. After taxes your pay check looks like $350.00 if you've opened in to the 401k. In order to move up into management or assistant management you have to quadruple your work load and that pay is definitely not worth the added work to your already enormous list of responsibilities. The people o work with are fine. I enjoy time with co workers when I get it on the job but majority of the time it's just you with everything to do by yourself on too of taking care of the revolving door of customers. Management is good. They help teach you everything you need to know, but it doesn't change the fact the work is too much for the low pay. They have no problem with training you to move up into management though as the more work you take on the less it seems everyone else will do. Overall this job has stressed me through the roof. If the pay was better it wouldn't be that bad, but as it stands they're not gonna increase pay to what it should be anytime soon. 

The higher ups like Regional Directors, HR, DMS, act like they are above everyone that is working the sales floor. When in reality they would NOT have a job or a pay check,  if it was not for Store Managers or store employees. They are stuck up and will talk down to you as if you’re a child. The store employees all deserve to be paid way better and treated better. Refuel has very high expectations for low pay. They add so much to your plate with absolutely NO COMMUNICATION. Then expect you to know how to do it without the proper training and just throw you to the wolfs. Managers have absolutely no work life balance. When it comes to cooking they expect the regular store employees to cook and run a register at the same time because they do not provide the store enough labor hours for deli employees. When you go to buccees or QT they have people for the deli and then they have regular cashiers. At refuel you will do it all. Then they will expect everything to be perfect and have food out every 4 or so hours when the food is poor quality and over priced. Badly managed and it’s all
From the top who is running Refuel. They have no idea what they are doing. 

Refuel is a company operating on behalf of First National Bank with the objective being, to be an investment group buying up c-stores as fast as it can. They buy them and gut the labor, maintenance, and leave the stores in poor conditions. There are no advancement opportunities. The office consists of ex Speedway management and no promotional offers are made to store management. Even in higher volume stores you will most likely work buy yourself. Managers are told that they have to go find their own help. The company willfully does not try to generate applications and tells managers they have to drive around to other business's and try to steal help, literally. If a manger is on vacation the store does not get hours to make up for it. Managers pay is around 50k to start, asst is 15/hr, clerk is 12/hr.

What is the best part of working at the company?
The right nit family of co-workers 
And regular customers

What is the most stressful part about working at the company?
When You're being scheduled by yourself and the pay$ isn't great

What is the work environment and culture like at the company?
The environment is great.
Getting to know your co-workers and also repeat and regular customers alike

What is a typical day like for you at the company?
Running a cash register, cleaning, stocking inventory on the floor, stocking and cleaning the coolers, taking out trash. Then doing cashier reports, shift report, day report, gas report, lottery report, EBT report, and scanning the lottery tickets for a shift record all at the 3nd of the night before closing the store down, setting the Alarm and Locking the door

I worked for Refuel for almost two years, and overall, it was not a good experience. Pay was low for the amount of responsibility, and raises were inconsistent with what was promised. Favoritism was common, and hard work often went unnoticed.

On many occasions, I was expected to manage the store, run a full kitchen, handle management responsibilities, and still cover the register alone. Employee call-outs were frequent, and tasks from previous shifts were often left unfinished, leaving me to pick up the slack.

This job might provide some basic ASM experience, but the workload, lack of support, and poor management make it unsustainable long-term. If you need experience, work here for a short time, but don’t expect career growth or a supportive environment.

A typical day is taking care of customers and cleaning up behind them, stocking shelves and coolers which should be handled by someone other than the Cashier.  A night person working alone shouldn’t be in the cooler.. A female should never work in a store alone. Pay doesn’t even meet the Rental guidelines for the State we live in.  They pay adults with real bills like teenagers. Which is sad in 2023-24. They let anybody be a manager but not the right ones!! The cultural differences is okay we all get along.  The  job is easy!! The most enjoyable part of the job is the returning customers some of them. Other than that management /OWNERS is poor.  They don’t tell you you’ve done a good job thanks for all you do for my store!!  No raises or bonus for staff just big heads get the bonuses which is sad too!!!

I personally experienced a customer threat on the job, and did not feel supported by the company afterwards.

There wasn’t even a picture printed of the guy afterwards to warn the rest of the staff.

When you have staff constantly manning the store alone, ALL threats should be treated as credible.

You should aim to proactively prevent worst-case scenarios— not wait for them to happen, then respond reactively. 

Staff 2 cashiers per shift, instead of one. 

I promise that the benefit in productivity, employee well-being, theft reduction, and safety will outweigh the labor costs. 

What is the best part of working at the company?
Good pay and bonus plan. Profit sharing for managers is a great way to develop amazing managers

What is the most stressful part about working at the company?
No one has your back. HR is untrustworthy, DMs use you and when you upset them or outshine them they do whatever it takes to push you out the door

What is the work environment and culture like at the company?
It is a hostile work environment. DMs do not get hands on nor take the time to teach. They do not take responsibility for their mess ups

What is a typical day like for you at the company?
Stressful. There is never anyone to call for support because they wanted me gone and wouldn’t tell me why after I was made to leave my store

Top Job Titles	Average Salary
Sales associate 11 salaries reported	$10.23 per hour
Assistant manager 2 salaries reported	$12.50 per hour
Retail sales associate 18 salaries reported	$11.83 per hour
Store manager 2 salaries reported	$51,000 per year
Deli manager 2 salaries reported	$16.00 per hour

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