retail sales associate

new home sales consultant

customer service representative

warehouse associate

general manager

Regency Management Services

I want to start by saying that the managers and employees who trained me when I was hired were truly great; they were dedicated and professional. However, the overall environment and practices within this company are deeply concerning. 

Within a year, the entire department left, except for me. This speaks volumes about the internal culture and issues that were left unaddressed. I have serious concerns about their business ethics and practices, which I cannot in good conscience recommend to friends, family, or anyone I care about.

Operationally, the company's approach to expansion is irresponsible. They take on new projects and acquire smaller furniture brands without adequately supporting their existing employees or facilities. The showrooms are in poor condition—leaking ceilings, holes in the floors that merchandisers are asked to cover with rugs—it's unacceptable. The staff is demoralized, and there’s little to no timely support from relevant departments, making their daily work incredibly difficult. 

It's an injustice to both the employees and the company's reputation to continue expanding at such a pace while their facilities and staff are left to work in such conditions. Protecting your employees and maintaining quality should be a priority, not an afterthought.

Lastly, I have always been concerned for the safety and well-being of my female colleagues, and that concern has only grown over time. It's disheartening to see how little attention is paid to creating a safe and respectful work environment.

I would strongly advise anyone considering employment or business with this company to think carefully.

Out of the time that I have worked for this company, I have never gotten a raise at once. Also they make it hard as all get out to get PTO. When you ask for more money, apparently it’s never enough time you have worked there to give you a raise. They consider the state increase as a raise. The management disrespect you and the customers are disrespectful as well! 
I almost got in a fight with a customer for cursing me out and disrespecting me. Let alone the manager watched it happen and did nothing about it. The district manager is never there as well! He pretty much agrees with whatever happens. 
The manager has ABSOLUTELY NO RESPECT for his employees. If you call out of work for a family emergency he will constantly call you and beg you to come in knowing about your family situation. 
You never get a break! No lunch break. And when you try to take one they insist on interrupting you acting like they really need you and it’s an emergency! Or they watch the time you take a break. 31 mins over 30 and they are trying to find a way to write you up or fire you. 
They also micromanage like it’s no tomorrow! Stand over your shoulder and belittle you but are the main people to ask you for help. 
HR can never provide a job description. It’s like you do everyone else job and work like a slave, while everyone else sit around and collect the check you deserve. 
This is a family own company so expect to be working with the family. 

A typical day at Regency was always thrilling due to the fact you have so many customers, different races and languages. I learned patience and understanding and showing a customer the benifts of their purshase. The management made us feel like we all were family so I loved my job. I love to challenge myself everyday to sell $10,000 worth of furniture or more each day. I loved my co-workers, even tho we bump heads its always due to be compititive. The hardest part of my job was trying to convince a costumer to purchase an item that I didnt have there for them to visually see, but its nothing like selling that item. The most enjoyable part of my job was selling an item to the customer that we had in stock and them taking it home that day, that means I get paid on my next check for that purchase, due to I only get paid thru commission.

The staff acted like teenagers (and that is coming from a high school student). Their behavior was inappropriate and there was always unnecessary drama. The company did little to better the workplace environment, management would ignore customers,  favoritism was prevalent, sales staff weren't trained on company policy which led to an excess volume of customer complaints concerning misinformation (actually-outright lies), and customer care AFTER the sale was completely absent. In fact, it was encouraged to let them remain on hold for extended periods of time so they would hangup. Even when you directed them to the company customer service, nothing would be accomplished despite the promises and the fact it was the company's screw up. 

IF YOU PLAN ON WORKING THERE AS A CUSTOMER SERVICE REP THAT ACTUALLY CARES ABOUT THE CUSTOMER: YOUR IN FOR A SHOCK! ;D

Their are absolutely no job advancements. As far as pay its like pulling teeth to get what you are deserved. The Benefits are just to say they have them their not realistically do able the health insurance for one person is over 300 a month just for health! Their only allowing employees off two days a year which you don't get paid for not to mention you have to wait a life time to get sick and vacation leave. This company is out of control and doesn't value its workers. This company allows customer service to be rude to their employees and does nothing to prevent or reprimand them. I personally had an issue where a manager cornered me got in my face and threatened me and upon telling HR nothing got solved! This company also allowed harassment of their employees to try and push them to quit and reach their breaking point. I have nothing good to say about this company and in my opinion they need a reality check.

Very cut throat, unsupportive environment with poor training and terrible benefits. After receiving inadequate training and feeling as if I was not being set up for success, I was rudely reprimanded several times (ex: yelling). After politely putting in my 2 weeks notice, I was told to not return to work the next day and was escorted out of my office unnecessarily. Although there was room for negotiation in salary, benefits are disappointing. 45 hour work week, no vacation time for the first year, only 2 company paid holidays a year to name a few. It is clear there is a toxic work environment where everyone gossips, communication is often yelling & cursing, and there is an ego driven hierarchy.

This company is t bad to work for when you are trying to gain skill sets but they are very bias and clique when it does come to promoting within the company. They do it let anyone know of position that are available they just like someone and give it to them. Management staff at the stores are poorly trained. Been with the company for over 5 years and I still don’t know what the mission statement or vision is. The people you work with are a great bunch of people which is really why I stick around. The pay isn’t the best. If you want to work with people who enjoy you this is it. They are somewhat flexible on your hours but always remind you it’s retail so you will have to work crazy hours sometimes.

I would only go for this job if you have experience specifically in the furniture industry. The ERP system they use is outdated but there are people in the company who know how to use it. Communication can be tough if you are not working out of the HQ in Maryland. No PTO for your first year if Management is pretty trash and the only holidays you get off in your first year are Christmas and Thanksgiving. Despite these things the people in the company are very good people and hard workers.

What is the best part of working at the company?
I was the cleaner so there was always something to be done. 

What is the most stressful part about working at the company?
The sales people sat all day making fun of customers and telling lies about people. This is what immature people do that don't even like themselves. 

What is the work environment and culture like at the company?
It was the same there as any other place. You know what they say,if you can't say anything nice don't say anything at all. I never told anyone about what went on there. Why bother, no one cares, it's a bottom line company. 

What is a typical day like for you at the company?
Work, work, work. The next day start all over again.

They agreed to hire me at a certain hourly amount. They neglected to actually pay me at the rate agreed upon my hire until 2 months and kept telling me they were "working on it". Management was verbally demeaning to staff often, in front of everyone. God forbid you make a mistake. The training was terrible and spotty at best. They would focus on calling the sales staff out and always pointing out negative components, rather than give compliments 

Top Job Titles	Average Salary
Retail sales associate 2 salaries reported	$16.46 per hour
New home sales consultant 8 salaries reported	$87,188 per year
Customer service representative 10 salaries reported	$15.20 per hour
Warehouse associate 1 salary reported	$17.00 per hour
General manager 10 salaries reported	$69,750 per year

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