community associate

community manager

regional sales manager

receptionist

customer service representative

Regus

The role wasn’t a good fit for me, but it may be ideal for others depending on what you’re looking for. I came into this position with high expectations, believing there would be multiple opportunities for proactive sales through walk-ins. However, I quickly discovered the company’s marketing efforts aren't the most effective, which wasn't what I anticipated. The day-to-day mostly involved sitting at the front desk, waiting to accommodate clients, which didn’t align with my proactive work style.

Management was generally supportive, though the onboarding process could use improvement. New hires are expected to watch video modules, then thrown into the deep end. When seeking clarification on policies or processes, I often found myself more confused after asking questions, indicating a need for more thorough and accessible guidance.

In terms of company operations, there were moments where I felt the company’s pricing structure for its services wasn't fully transparent. Clients were even charged for the simplest things which felt excessive to me. While this job could be a good stepping stone for office work experience, it’s important to know that the "community manager" role is more about office administration than active management or leadership opportunities.

On the positive side, I enjoyed meeting the clients. As a former business owner, I appreciated networking and supporting small businesses. This was a rewarding aspect of the job, and for someone who enjoys minimal client interaction in a calm environment, this could be a perfect role. 

For improvement, I’d suggest the company provide a more hands-on onboarding process and offer clearer communication when it comes to internal policies. It would also be beneficial for the company to reassess its pricing structures to prioritize client relationships over maximizing small profits, especially since it’s publicly traded and growth seems to be the primary focus.

Ultimately, if you’re an introvert who enjoys working independently with minimal interactions, this job could suit you well. However, for those with an entrepreneurial mindset or who prefer to take initiative, it may feel limiting. The job itself isn’t difficult, but it can feel unfulfilling if you’re seeking growth and don’t align with the company’s philosophy.

Work-life balance
If you are a community manager you will be expected to stay late, arrive early, and perform tasks on the weekend.  Often times they would not compensate or make certain tasks impossible to perform without nworking off the clock.  Also, if you have to change centers you have to use tour lunch break, so no break.

Pay & benefits
I worked there for 3 years with good reviews and it was impossible to get a raise, not even to reflect inflation, and despite constantly changing expectations to perform sales jobs.

Job security and advancement
If you are a manager there are only two post to advance to in the entire Raleigh area, and those jobs are very undesirable and the people who hold those jobs can barely keep up with the work load due to poor corporate structure, no communication better departments, billing and IT nin responsive.  Tasks take months to resolve which should take 48 hours

Management
The company will run you into the ground and provide support only when in dire situation for clients, generally after the issue has been dragged out for weeks.

Culture
The three years I was there we had one Christmas party, the next year's our party for the holidays was to host a party for our clients while also doing your normal job of answering phones doing toirs and billing, party party.

Overall
As a community manager you get the opportunity to take all the heat from both in house customers, your sales team who always have an attitude, remote clients, poor performing community associates who can barely work a computer, lack of support from billing and IT who are imossible to reach because of in different country and language barrier.  Be expected to have all of your clients talk down to you because the company sucks, then you get to get there clients coffee and answer there phones, and wash there dishes, then help them with a billing issue that has lasted months and you have already spent days and hours trying to fix, then if anyone walks in, wether they are a drug addict or homeless person you have to stop what you are doing and give them a tour, then come back and wash dishes, and oh now these people need to stay 3 hours late, forget your plans that night, oh and we need bagels Monday, get those off the clock on your way to work, why not?.  Also most of the work can be done remotely but they will not provide you and devices to perform the advanced administrative work remotely after several requests.  Typicallyy I would be spending hours on a ticket then would have to stop every 30 seconds to help the inept associate open Adobe, or greet guests as the inept associates play puzzles on their phone.  A task that should take 5 minutes can take hours and most likely you will have to start over in 48 hours because the IT billing or management never did there part.  The entire time I worked at this company j would not discuss my work outside of work because it was embarrassing and frustrating to admit I worked for such a joke of a company.

The job itself is wonderful. You have wonderful clients and feel like an extension of their business. You'll perform administrative tasks and other various duties throughout the day. 

The management are an insufferable clique they pretend to be kind in front of clients and act like they are there to help and support you but they leave you for the wolves. When you want to ask a question or need them for support they will tell you that they are too busy and to 'use your resources'. They will barely train you for the job but you have to complete online training modules that have to be done by a certain date some modules require going to webinars that will take several hours out of your workday to complete. They will require your undivided attention but since you will often be working alone you will have no choice but to do it at the reception desk while doing other tasks for clients which they will tell you to sign up for another one when you have time to focus but unfortunately again you will be too busy to attend but that is not an excuse because 'we're all busy'. 

 Meetings are excessive and non-productive they will basically beg for you to think of revenue boosting ideas that you will have to implement on your own they will not provide you any funds to achieve this idea it must be completely free and they want a new one from you every week on top of all the other tasks you need to do the job. The employee turnover at the job is high they are aware of this issue but will do nothing but make jokes about it. They will then tell you to focus on client retention but the real question is how can you retain clients if you cannot retain employees? They also nickel and dime clients for every minuscule you perform for them and you will not see a dime of that money in your paycheck. 

EVERY ISSUE WILL BE FUNNELED THROUGH YOU. There is no direct phone number for any of the major departments so when a client has a billing issue they cannot contact the billing department they will contact you understandably frustrated and you will go back and forth on a long email chain hoping for the issue to get resolved people will keep demanding you for a phone number you will not have and it is just never ending.  They will have you drive all over the city to cover other locations. THEY WILL NOT COMPENSATE YOU FOR GAS OR MILES 'because this is  a part  of your job' yet won't put on the job description that you are working multiple locations. 

If you bring up any issues you will be labeled as a troublemaker you'll notice them being dismissive of you in meetings in front your colleagues, Then those same colleagues will reach out to you and say while they also do not agree they think it is best to just 'focus on the positives and not rock the boat'  

A typical day I have many responsibilities and must act as a jack-of-all-trades. I answer telephones for 100+ companies, remembering extensions and finite details of how each client would like their calls handled. I post marketing advertisements for office space per company requirements using html coding to create an attention grabbing advertisement. I set up internet in newly sold offices and ensure connections are correct when a client comes to me with lack of connectivity. I program our telephones to ensure calls are routed properly. I set up new telephone numbers for new clients. I allocate client extensions with their account number to ensure all calls are billed accordingly. I schedule meeting rooms with our scheduling software as well as adding additional services per each client request. I create and maintain spreadsheets for current clients, services, and auditing. I handle client's mail to their exact specifications. I process checks through remote deposit. I update our collection software when clients pay by check or credit card. I correspond with clients and managers to ensure client satisfaction. I have learned an exponential amount of information while employed that pertain to today's workforce. I feel that I have learned what I can learn and I need a new challenge for my career path. Unfortunately, my company does not offer me the type of opportunity I seek to culitivate my career. I work with a variety of clients and I learn many things regarding their company and how things work in their industry. I have learned how to use many different types of company specific software. I have learned how to effectively communicate the needs between clients and managers. The management here is very understanding and really tries to cultivate a new career. It is a fabulous starting point in any career because of how much you can absorb from how the company conducts business. I very much enjoy working with my co-worker, we are cross-trained so we both understand how to do each other's job in case one of us is out of the office. I have met so many wonderful people and many of those people I will continue to keep in my life as my career progresses. The hardest part of my job ensuring client satisfaction. I enjoy helping our clients, but sometimes the answers to a specific problem per company policy is not what they want to hear. It is hard to be the middle man between the upset client and the company policy. The most enjoyable part of my job is that I learn so many things, from my company as well as from our clients! I would like to find a position that allows me to continue to learn new thing.

The pros of this position are that it is a 9-5 job with health benefits in a clean office setting (usually). 

The cons include:
- They don't pay much (juuuust enough to get desperate folks to take the job), and refused to give raises to their employees for at least five years using a poor economy as an excuse; meanwhile they doubled the number of Regus locations worldwide in that time, making their founder a billionaire. 
- They prize sales over customer service, promoting high-sellers and stagnating those who best serve their clients. Pretty much everybody in Operations answers to somebody in Sales. The most capable people I worked with were CSRs, who had dishonest morons for bosses.
- They tend to attract a combination of petty and uneducated managers, leading to a lot of backstabbing and undermining. One Center Manager I saw had the entire staff turn over twice in less than 2 years, specifically because of the manager's psychotic behavior (this included badgering a nauseous pregnant woman on her way out of the ladies room who had just asked, "Can you please go easy on me for a minute?" because she had just puked her guts up - no mercy shown), and neither HR nor upper management lifted a finger to stop it for most of that period, despite pleas for help from all of those employees. Why? The Manager had good sales numbers.
- They have a very odd combination of cutting-edge technology and Carter/Reagan era technology, and everything between, depending on which location you work at. So if you move from one location to the next, you'll have to learn half of your job all over again. And with the high turnover rate, expect to get forceably transferred frequently, ensuring that you never really know your job. More ammo for your petty superiors to attack you with.
- They roll out new policies monthly, and seldom implement them. They also change job titles for everybody every six months or so. So expect to read a lot and be very confused.
- This is not native to Regus alone, but -- They work with cheap IT departments in third-world countries who you cannot communicate with by phone or email. And on the occasion that they do call you, have fun with the language barrier and three follow-up help tickets to try to fix the problem, and possibly an additional problem caused by IT due to a miscommunication. Expect frustrating help tickets on a daily basis.
- Nepotism. It's usually not a problem if two people from the same company are related, but when management sends out an email announcing a new opportunity for promotion-from-within, and then the person hired -- FROM OUTSIDE -- is the sibling of that manager who sent the email...

I could go on, but it wouldn't be healthy to.

I have been part of the Regus network for 2 years now. I started off as a basic Customer Service Rep and quickly advance into two different positions within a year & a half. I am currently a Senior Customer Service representative. 

It sadness me to read all of the negative reviews, these issues seem to stem from 1) lack of training 2) No advancement opportunities 3) A lot of goals to meet.
 
Regus has an online school of excellence; upon starting with Regus as a CSR we’re required to take a two week induction training.  GM’s must go through a six week induction process before being placed as an active GM. As an adult; we must take initiative in our own trainings. If there is something that is unclear retake the trainings, be proactive. Regus is constantly growing and changing their procedures. I can understand the frustration of this. Regus releases a series of calls to train on these new procedures and allows a Q&A for people to ask questions and provides us with help desk numbers so we can reach out to someone for further assistance. We have a site in which we can access all of our training manuals as well as information on every single aspect of Regus from partnerships to collections documents. 

Regus truly recognizes the potential in their employees, since I’ve been with the company I have been developed in all customer service arenas, they are developing me to be a social media expert, I am assisting our broker team lead in tracking sales for Nor Cal, as well as being in a Manager in Training program.  To be successful within Regus you must know how to prioritize and find a balance. We wear many different “hats” and have many goals, but if you are looking for development, Regus is the place to work for.  If you are looking for a basic customer service job, that requires you to just answer phones all day, Regus is not for you.  If you are ambitious, dedicated, & hardworking Regus is for you. 

I’ve learned so much from this company and have became a valuable employee, Regus has made me marketable to multiple industries with the cross training I have received. I love meeting and working alongside CEO’s, Entrepreneurs, & Executives. I hope to own a business one day and this company has taught me how to work hard, prioritize, set high expectations, and to stay dedicated to my development. 

The negative reviews could have been avoided if CSR’s had the correct leadership. My GM & AD are passionate about the jobs they do; this passion trickles down the ladder and motivates CSR’s to do/be better.  Regus needs to focus on developing within & hiring quality over quantity.

It's VERY obvious the company does not care about you. In the center you are supposed to do literally all of the work with just you and a part timer who knows nothing. Be prepared to do technical work without any training, move furniture, wash dishes all while answering phones and trying to look presentable. 

If you were trained, the company changes it's entire process or position on items so it's nearly impossible to keep up. The GM's provide zero support. In fact, they have no problem leaving early for the day while you have to skip lunch just to try to get everything done. Even if they WANTED to help (they don't) they don't know enough about center activities to provide support. And don't forget - they don't want to help you. 

The company rolls out new programs that aren't fully functional yet. Completely unorganized. They relaxed the dress code last year which was cool but then our manager said we still can't wear jeans unless it's Friday. Corporate says ok, but local says no. 

Then there's the joy of passing on the terrible changes to the clients. There's no wiggle room for any negotiations with clients. They signed the contract and now they are stuck with anything that comes along, even if Regus decides to change our services. And the hourly employee is stuck getting yelled at by the client while the GM's hide and try to sucker new clients into signing for the overpriced office. 

The pay is very low for the responsibility level and no opportunities for any kind of growth. I got a new title but it's because everyone in the company in this role got a new title, just so they could pile on more work. 

Oh and they don't pay based on skill level. We found out that there is a 6-7k difference between pay rates for the same title. It just depends on how much they are hiring for at the time. There are some employees who have been here longer making less, some with the company that Regus bought making WAY more with less skills making more than most in that title and everyone knows it. Try to do your job effectively while helping someone you know makes more money than you by happenstance!

It really is the absolute worst and I'm out of here as soon as I can. It's been bad since I started but it's a whole new level now. Trust me, you don't want to work here!

Arrive to work by 8:15 AM in dress code
Dress Code: Black, Gray, Blue or Brown Suite with matching shoes and a white or light pastel colored shirt with no designs
-Unload the dishwasher
-Reload the dishwasher with dishes left in the sink overnight
-Stock the copier
-Deliver newspapers to client's offices
-Open the conference rooms 
-Walk thru the center and make sure there are no lights out or other maintenance/ housekeeping items that require attention

8:30 (fifteen minutes later)
-Phones on, be at your desk in your suit (yes jacket all day) to turn on the phones and greet your clients
-In between answering the phones and helping your clients, work on the center collections, program phones, do the online training (if there is any)
-post ads on Craigslist
-Clean offices
-Set up offices (this means moving furniture in your suit and light color shirt)
-deliver client packages to office
-go get mail from the mailroom then sort and deliver it
- kitchen from dishes left the night before
-submit tickets to offshore billing department, be sure to include as much info and make the ticket as clear as possible so that it is not rejected or it will be sent back to you or simply deleted with no resolution
-program new cleint phones
-set up new client internet 
-check center inbox for new agreements
-set up new client files
-submit bills for AR to pay
-order catering for meeting

10:30
-check kitchen (recommend that you check kitchen minimally every 30 minutes to make sure that dishes are accumulating
-at times you'll be called on to install printers on client computers or troublshut technical issues ranging from my computer won't print to I can't get on the internet to helping with software issues like that "tittle menu thing went away

Noon - 1 hour then the other person you work with gets an hour-while one is gone, 1 one handles ALL of the other stuff; hopefully you'll have a manager that will cover you in case you have to use the restroom; but most usually stay to themselves in their offices - it's not their fault though.  They are under EXTREME pressure to sell, sell, sell
-lunch

2-5
more of the same

This is an easy admin job; pay is decent, but upper management is completely out of touch. Company culture is mostly based on favoritism and friendships, which means that more knowledgeable/experienced candidates are passed over for qualifying positions; and tenure DOES NOT EQUAL KNOWLEDGE/BEING QUALIFIED. Policies, procedures, and rules change ALL the time, most of which could be streamlined to function more efficiently and better serve clients and employees. Duties are passed back and forth between sales & operations too often. No one is held accountable for mistakes or lies they tell, operations is always to blame and then has to fix the mess the sales manager created by making deals that cant be or are difficult to fulfill. Management makes everything extremely stressful, everything is about the bottom line, ALWAYS. Costs are cut often, and then funds are spent on "changes" that get scrapped in a few months anyway. Operations mangers DO NOT support or advocate for their subordinates in any way. They don't listen to your concerns or respect your opinions. Some employees can tell their managers what they aren't going to do and get away with it, while others are forced to put their health at risk during a global pandemic in order to keep their job. A good center manager will teach and support their assistant, a bad one will show you enough to have you doing all of the work that they don't want to do. Turnaround is high. Most enjoyable part of the job is the clients that actually engage and are appreciative of the work you do, and amusing coworkers. Most annoying are the clients that reserve spaces and don't respect your time or responsibilities outside of work, and those that don't clean up after themselves as if we are a maid service or personal assistant. As soon as management figures out that you're pretty good at the job, you're who they call on for EVERYTHING. They want you to go above and beyond for them, but wont do anything for you. If you're looking for job stability and decent pay, this could work for you, but if you're looking for a position to line you up for a thriving and enjoyable career, HARD pass. I wouldn't tell anyone to work here just from the stress from it alone.

Working at Regus has been a challenging experience marked by systemic issues that undermine employee morale and operational efficiency. The company’s staffing model is particularly concerning—most centers are run by just one to 1.5 team members, which places an excessive workload on individuals and leaves little room for collaboration or coverage. This structure not only strains employees but also reduces them to headcount metrics rather than valued contributors.

Compensation is notably low given the breadth of responsibilities expected from community team members. Despite being the face of the business centers and managing everything from client relations to facility operations, there is little recognition or appreciation from leadership. The lack of support is compounded by the fact that most operational systems and assistance are routed through international teams, which often results in delayed or ineffective responses.

Leadership at Regus appears to be appointed rather than earned, leading to a disconnect between those in charge and the realities of center-level operations. This top-down approach has created a knowledge gap that leaves frontline employees without meaningful guidance or advocacy. High turnover is rampant, yet there seems to be no urgency from management to address the root causes or retain talent.

Human Resources, unfortunately, does not offer the support one might expect. Performance issues are often left unaddressed, and attempts to seek resolution or improvement are met with indifference. Overall, Regus presents a workplace where the people doing the most are given the least—least pay, least support, least appreciation, and least recognition.



Top Job Titles	Average Salary
Community associate 23 salaries reported	$17.94 per hour
Community manager 2 salaries reported	$25.50 per hour
Regional sales manager 135 salaries reported	$67,422 per year
Receptionist 18 salaries reported	$19.46 per hour
Customer service representative 22 salaries reported	$16.98 per hour

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